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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo
Help Desk Software

4.5 2,769 user ratings

Get Personalized Support

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveAgent logo
Help Desk Software

4.7 1,874 user ratings

Get Personalized Support
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite logo

Zendesk Support Suite

Help Desk Software

4.1 2,923 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

monday.com logo

monday.com

Project Management Software

4.5 6,789 user ratings

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Overview

Description A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.00.
  • Free Trial Available
  • Starts at $19.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    92%
  • Momentum
    69%
  • Popularity
    92%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    84%
  • Momentum
    61%
  • Popularity
    93%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    80%
  • Momentum
    60%
  • Popularity
    60%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    73%
  • Popularity
    97%
SaaSworthy Awards # 1 Most Worthy # 1 Most Popular # 4 Most Popular # 1 Most Worthy # 7 Fastest Growing # 12 Fastest Growing # 2 Most Worthy # 1 Highly Rated

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 2,769 user ratings
4.7/5 1,874 user ratings
4.1/5 2,923 user ratings
4.5/5 6,789 user ratings
Rating Distribution
  • Excellent

    63%
  • Very Good

    28.4%
  • Average

    3.7%
  • Poor

    1.2%
  • Terrible

    3.6%
  • Excellent

    74.5%
  • Very Good

    21.9%
  • Average

    2.8%
  • Poor

    0.3%
  • Terrible

    0.5%
  • Excellent

    57.3%
  • Very Good

    23.2%
  • Average

    3.8%
  • Poor

    1.3%
  • Terrible

    14.4%
  • Excellent

    66.6%
  • Very Good

    25.5%
  • Average

    4.2%
  • Poor

    1.5%
  • Terrible

    2.3%
User Sentiments

    User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support

    Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System

    Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations

    Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs

    Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base

    Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation

    User-friendly Interface, Extensive Customization, Effective Team Collaboration, Robust Automations

    Mobile App Functionality, Limited Sub-Item Functionality, Inconsistent Notifications, Slow Loading Times

Review Summary

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable.

Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.

Overall, users praise the user-friendly interface, customization options, and ability to manage projects and tasks efficiently. They also appreciate the integrations with other tools and the mobile app. However, some users mention occasional glitches and a learning curve for new users. While customer support is generally well-received, some users report slow response times. Nevertheless, the majority of users find the platform valuable for project management and collaboration, highlighting its flexibility, ease of use, and positive impact on their productivity.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.00.
  • Free Trial Available
  • Starts at $19.00. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Growth $15.00 $18.00 per user / month

Pro $49.00 $59.00 per user / month

Enterprise $79.00 $95.00 per user / month

Small Business $9.00 $15.00 per user / month

Medium Business $29.00 $35.00 per user / month

Large Business $49.00 $59.00 per user / month

Enterprise $69.00 $85.00 per user / month

Suite Team $55.00 $69.00 per user / month

Suite Growth $89.00 $115.00 per user / month

Suite Professional $115.00 $149.00 per user / month

Suite Enterprise Custom

Suite Enterprise Plus Custom

Support Team $19.00 $19.00 per user / month

Support Professional $55.00 $55.00 per user / month

Support Enterprise $115.00 $115.00 per user / month

Free Free

Basic $9.00 $12.00 per user / month

Standard $12.00 $14.00 per user / month

Pro $19.00 $24.00 per user / month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

Screenshots Tickets
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Inside of Tickets
+ 13 More
Not Available Columns
+ 20 More
Videos Video Thumbnail
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Vendor information

Company Details Located in: San Bruno, California Founded in: 2010 Located in: Bratislava, Slovakia Founded in: 2011 Located in: San Francisco, California - 94103 Founded in: 2007 Located in: New York, NY 10003 Founded in: 2012
Contact Details

+1 (866) 832-3090

https://www.freshworks.com/freshdesk/

+421 2 33 456 826

https://www.liveagent.com/

+1 415-418-7506

https://www.zendesk.com/service-suite/

Not available

https://monday.com

Social Media Handles

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