Home/Compare/Freshdesk vs LiveAgent
Updated on: November 29, 2020

Freshdesk vs LiveAgent

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Freshdesk Help Desk Software
(4850 Ratings)
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveAgent Help Desk Software
(2378 Ratings)
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Freshdesk Help Desk Software
(4850 Ratings)
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
LiveAgent Help Desk Software
(2378 Ratings)
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Overview

Summary

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..read more

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. ..read more

Features

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, California / +1 (866) 832-3090

Bratislava, Slovakia / +421 2 33 456 826

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

For getting started

Features

  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • 24 x 7 email support
  • 24 x 5 phone support

Add-Ons

1. Freddy Ultimate : $75 per Agent per Month + $500 for 5000 Freddy sessions per Month

  • Auto Triage for Custom Fields
  • RoboAssist (RPA Connectors)
  • Assist Bot
  • Canned Response Suggester
  • Analytics

2. Freddy Self-service: $100 for 1000 Freddy sessions per Month

  • Chatbot Builder
  • API Connectors
  • Intent Detection
  • Rich media interactions
  • Custom CSS & JS
  • Custom Parameters
  • WhatsApp Integration
  • Facebook Messenger Integration
  • Multilingual Bots
  • Analytics
  • Bot Activities
  • Agent Handover

3. Field Service Management: $29 per Field employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Blossom
$19 /User/Month

For standard support

Features

  • Includes features of Sprout plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA Management
  • Business Hours
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Garden
$45 /User/Month

For getting efficient

Features

  • Includes features of Blossom plan, plus
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual Knowledge Base
  • Custom Apps
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Estate
$69 /User/Month

For stellar performance

Features

  • Includes features of Garden plan, plus
  • Round-robin Routing
  • Custom Roles
  • Portal Rebrand
  • Custom Reports and Dashboards
  • Customer Segments
  • Versioning in Knowledge Base
  • Multiple Products
  • Dynamic Ticket Forms
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Forest
$125 /User/Month

Perfect for enterprises

Features

  • Includes features of Estate plan, plus
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts (Beta)
  • IP Whitelisting
  • Agent Scripts (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Article Suggester (Freddy)
  • HIPAA Compliance
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Estate Omnichannel
$99 /User/Month

For stellar performance

Features

  • Includes features of Estate plan of Freshdesk, Freshchat, Freshcaller and more
  • Email, Social, Chat, Phone Channels
  • Messaging (Add-On)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month
  • Includes features of Add-ons
  • 24 x 7 email support
  • 24 x 5 phone support
Forest Omnichannel
$169 /User/Month

Perfect for enterprises

Features

  • Includes features of Forest plan of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Omniroute
  • Chatbots (Freddy)
  • Voicebot (Freddy)
  • Speech-enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • Includes 5000 local incoming min/month
  • Includes features of Add-ons
  • 24 x 7 email support
  • 24 x 5 phone support
View Price Page
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
View Price Page

SCREENSHOTS

Freshdesk Screenshots
View 5 screenshot(s)
LiveAgent Screenshots
View 14 screenshot(s)

INTEGRATIONS

  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • Magento
  • iContact
  • SnapEngage
  • Capsule
  • OpenCart
  • PrestaShop
  • WordPress
  • GetResponse
  • X-Cart
  • Joomla
  • Squarespace
  • Weebly
  • Wix
  • CS-Cart
  • Drupal
  • MailChimp

ALTERNATIVES

Top alternatives to Freshdesk

Zendesk Support
Zoho Desk
Front
LiveAgent
SysAid

Top alternatives to LiveAgent

Zendesk Support
Freshdesk
Zoho Desk
Front
SysAid