BoldDesk

About BoldDesk

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

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Pricing

Free Trial Available
Starts at $10.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

74%
Popularity

76%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

BoldDesk Awards

# 9 Fastest Growing Software Help Desk Software
Q2 2024

# 13 Fastest Growing Software Help Desk Software
Q2 2023

BoldDesk Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

BoldDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter (Agent Based) $10.00 $15.00 per user / month

$120 billed Yearly

First 3 users included

Ideal for small businesses and startups

Features

3 users Incl. (addl @ $12/agent/month)
Email ticketing
Knowledge base
Ticket auto assignment
Custom ticket fields
SLA management
Custom views
Canned response
Custom domain
Powerful REST API

Growth (Agent Based) $20.00 $25.00 per user / month

$240 billed Yearly

Ideal for larger teams with SSO

Features

Includes features of Starter plan, plus
Live Chat (soon)
WhatsApp (soon)
Workflow automation
CSAT surveys
Multilingual help desk (New)
Multilingual knowledge base (New)
Agent signature (New)
Single sign-on (OAuth and OpenID)
SLA notification
Custom email templates
Web widgets and web forms

Enterprise (Agent Based) $40.00 $50.00 per user / month

$480 billed Yearly

For companies seeking enterprise-grade features

Features

Includes features of Growth plan, plus
Multibrand help desk
Multibrand knowledge base
Ticket approvals
Activity/task management
Artificial intelligence add-on (beta)
Add contacts to multiple contact groups
Brand-specific custom email templates

Standard (Unlimited Agents) $499.00 $624.00 per month

$5,988 billed Yearly

Features

Unlimited Agents
Unlimited Articles
1,000 Tickets / Month
Unlimited End-users
Email ticketing
Knowledge base
Ticket auto assignment
Custom ticket fields
SLA management
Custom views
Canned response
Custom domain
REST API & Webhooks

Pro (Unlimited Agents) $999.00 $1,249.00 per month

$11,988 billed Yearly

Features

Unlimited Agents
Unlimited Articles
30,000 Tickets / Year
Unlimited End-users
Includes features of Standard plan, plus
Workflow automation
CSAT surveys
Multilingual help desk (New)
Multilingual knowledge base (New)
Agent signature (New)
Single sign-on (OAuth and OpenID)
SLA notification
Custom email templates
Web widgets and web forms

Business (Unlimited Agents) Custom

Scalable pricing model tailored for team

Features

Unlimited Agents
Unlimited Articles
10,000 Tickets / Month
Unlimited End-users
Includes features of Pro plan, plus
Multibrand help desk
Multibrand knowledge base
Ticket approvals
Activity/task management
Artificial intelligence add-on (beta)
Add contacts to multiple contact groups
Brand-specific custom email templates

Free for startups Free

Exclusive program tailored for startups gives you 10 Growth plan agents for free for the first year.

Features

Workflow Automation
Satisfaction Survey (CSAT)
Multilingual Help Desk
Contact Management (CRM)
Reports & Analytics
Apps & Integration
Multilingual Knowledge Base

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about BoldDesk Pricing.