BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Free Trial
Available
No Credit Card Required, Get Started for Free
Pricing Plans
Scale (Agent Based) $12.00 $18.00 per month
$144 Billed Yearly
$12 Per Agent Per Month Billed Yearly
Features
Growth (Agent Based) $25.00 $35.00 per month
$300 Billed Yearly
$25 Per Agent Per Month Billed Yearly
Features
Enterprise (Agent Based) $39.00 $49.00 per month
$468 Billed Yearly
$39 Per Agent Per Month Billed Yearly
Features
Scale (Team-Based) $49.00 $99.00 per month
Includes 10 Agents
Features
Momentum (Team-Based) $129.00 $249.00 per month
Includes 10 Agents
Features
Enterprise (Team-Based) $199.00 $349.00 per month
Includes 10 Agents
Features
Essential (Unlimited Agents) $799.00 $999.00 per month
$9,588 Billed Yearly
Features
Pro (Unlimited Agents) $1,499.00 $1,874.00 per month
For Help Desk - $1874 Per Flat Fee Per Month
For Help Desk - $17,988 Billed Yearly
For Help Desk & Live Chat - $2499 Per Flat Fee Per Month
For Help Desk & Live Chat - $23,988 Billed Yearly
Features
Business (Unlimited Agents) Custom
Features
Screenshots of Vendor Pricing Page
Learn more about BoldDesk Pricing
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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What is BoldDesk used for?
BoldDesk is Help Desk Software. BoldDesk offers the following functionalities:
Learn more about BoldDesk features.
What are the top alternatives for BoldDesk?
Does BoldDesk provide API?
Yes, BoldDesk provides API.
Vendor Details
Morrisville, North Carolina - 27560 Founded : 1999Social Media Handles
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