Kayako Pricing: Cost and Pricing plans

Kayako Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

ESSENTIAL Custom

Everything Need to Kickstart Automated Ticket Resolutions.

Features

Advanced Ticketing System
Unlimited AI Suggested Responses
Knowledge Base Audit
Self-Learning Mode
Multiple Chatbots & Customer Channels
API Access
Integrations

ENTERPRISE Custom

Unlock the Full Power of Kayako. All Enterprise Features and Functionality.

Features

Includes Features of Essential Plan, Plus
Fully Autonomous Resolutions
Ticket Summaries
Audio File Transcriptions
Multilingual Content
Powerful Reporting
Customizable Branding (Logo)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Kayako FAQs

How much does Kayako cost?

Kayako provides a custom pricing for their software.

Learn more about Kayako pricing.

Does Kayako offer a free plan?

No, Kayako does not offer a free plan.

Learn more about Kayako pricing.

Compare Kayako Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Kayako	-	-	-		Kayako Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Deskero	9	per month	-	+	Deskero Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Rhino Support	14.97	per month	-	+	Rhino Support Pricing

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Kayako Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform