Kayako Pricing: Cost and Pricing plans

Kayako Pricing

Free Trial

Available

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Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Plans

Kayako Cloud Free

Free collaborators

Customer service cloud solution for larger teams and businesses

(Minimum seat requirement: 5)

Features

Live chat, Facebook, Twitter and email
Help center
Basic performance reports
SingleView™
Agents log in with Google
Standard support plan
Workflow automations: assign tickets to agents
Advanced reporting
Multiple brands, multiple languages
Time-saving macro powered responses
Custom fields for capturing critical information
Slack integration
700+ Zapier integrations
Organization Profiles for Agents
Agent collision prevention
Advanced workflow customization
Internal help center and knowledge base
Custom forms for help center
Customer access to every ticket from their organization
Custom security policies
Custom roles and permissions
Salesforce integration
Custom performance reports
Help center advanced layout and design options

Classic On-Prem Custom

Customer service cloud software for small and growing teams

(Minimum seat requirement: 10)

Features

Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs, Macros, Workflows)
Multiple brands, multiple languages
REST APIs

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
67% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Kayako FAQs

How much does Kayako cost?

Kayako offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about Kayako pricing.

Does Kayako offer a free plan?

Yes, Kayako offers a free plan.

Learn more about Kayako pricing.

Compare Kayako Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Kayako	-	-	-		Kayako Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Teamwork Desk	8.5	per month	per user	+	Teamwork Desk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing
Deskero	9	per month	per user	+	Deskero Pricing
HESK	24.91	per month	-	+	HESK Pricing
LabiDesk	79	per month	-	+	LabiDesk Pricing
Sitehelpdesk	-	-	-	-	Sitehelpdesk Pricing
BoldDesk	10	per month	per user	+	BoldDesk Pricing
Zendesk Support	55	per month	per user	+	Zendesk Support Pricing

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Kayako Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

99%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.