Home/Billing and Invoicing Software/Chargebee
Updated on: December 5, 2019
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Chargebee - Billing and Invoicing Software : SaaSworthy.com
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Chargebee

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Chargebee is a subscription billing and recurring payment software tool suitable for businesses that offer a subscription based service. It is a cloud based subscription billing solution that is comprehensive, yet unique and easy to handle. Chargebee helps automate the billing processes of businesses that run subscription services. It also provides the ability to change prices, give discounts and run promotions without the need for a developer. The software allows you to engage subscriber clients through self-service portals create upsell opportunities and take advantage of recurring revenue. It also offers custom pricing options and pause subscriptions (a smart alternative to cancelling subscriptions). The custom pricing gives you the ability to extend renewal periods before their expiration. An automated workflow is provided for invoice generation, payment collection, email notifications, customer management and follow-ups for sales and marketing teams. All these services are delivered as a SaaS plug and play solution provided on the internet via cloud.

Chargebee Features Show All Features

Chargebee Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Walnut, CA / +1 (877) 288 9080
Deployment SaaS/Web/Cloud Category Billing and Invoicing Software

Chargebee Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Chargebee cost ?
The pricing for Chargebee starts at $99.0 per month. Chargebee has 3 different plans such as - Go at $99.0 per month, Rise at $299.0 per month and Scale at $599.0 per month. Chargebee offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Go
$99 /Month

Includes $25000 per Month revenue 0.5 percent of overage revenue

Features

  • 3 users
  • Multiple Products per Sites
  • Unlimited Free Trials
  • Email Notifications
  • Offline Invoicing
  • Calendar Billing : Basic
  • Admin console for subscription management
  • Customer portal
  • Credit Notes
  • Coupons and Discounts
  • Excess and Partial Payments and Unbilled Charges
  • Payment Pages - iFrame embedded, Hosted
  • One click payment method update via secure URL
  • Transactional Error Monitoring across gateways
  • Full API Checkout, Stripe.js and Chargebee Checkout
  • ACH
  • GoCardless - SEPA, BACS, Autogiro
  • PayPal and Amazon
  • SaaS Metrics : Basic
  • A/R Aging
  • Account Summary Report
  • Tax Reports
  • Stripe Radar : Transaction Level Alerts
  • Dunning for Online and Offline Payments
  • Sales Tax (US, EU VAT and Global Taxes)
  • Tax Profiles : Single
  • Inclusive Tax Support
  • Tax Region : Single region
  • Multicurrency : 3 (inclusive of base currency)
  • Exchange Rate : Manual
  • Multi-language support : 1 Language
  • Email Templates
  • Multiple Webhooks, API Filters, and JSON Metadata
  • Custom Fields - via UI and API
  • User role Management : Default
  • Saved Filters
  • Migration support
  • Billing Data Portability including Payment Methods
  • Integrations : Zapier, Mailchimp, Slack and Intercom, Google Analytics and Pixel Tracking, Shipstation
  • Refersion and LeadDyno
  • Chartmogul
Rise
$299 /Month

Includes $50000 per Month revenue 0.6 percent of overage revenue

Features

  • Includes features of Standard plan, plus
  • 10 Team Users
  • Unlimited Payment Gateways
  • Consolidated Invoicing
  • Net-D Payment Terms
  • SaaS Metrics : Advanced
  • Abandoned Cart Tracking (API)
  • Stripe Radar : Transaction and Customer Level Alerts
  • Tax Region : Multiple regions
  • Multiple regions : Unlimited
  • Exchange Rate : Manual/Auto
  • Multi-language support : Multiple Languages
  • File Attachments
  • Accounting Integrations : Xero, QuickBooks, Avalara AvaTax
  • Salesforce
  • ReferralCandy and Friendbuy
Scale
$599 /Month

Includes $75000 per Month revenue 0.9 percent of overage revenue

Features

  • Includes features of Pro plan, plus
  • 25 Team Users
  • Advance Invoices
  • Multiple Payment Methods per Customer
  • Revenue Recognition Report
  • Deferred Revenue Report
  • Abandoned Cart Reports - Abandoned and Recovered carts
  • Smart Dunning
  • Tax Profiles : Multiple
  • Segmentation
  • Multiple Reminders per Follow-ups
  • User role Management : Advanced
  • Engineering Consultation
  • PCI Certification Assistance
  • Infrastructure Support (Assistance from our Devops team in special situations)
  • Accounting Integrations : NetSuite, Intacct
  • Helpdesks (Freshdesk/Zendesk/GrooveHQ)

Launch
Free

First $50000 are Free

Features

  • Includes features of Go plan

Enterprise
Custom

Chargebee software offers Enterprise pricing plan on basis of request.

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 22/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chargebee Reviews

OVERALL RATING
4.6
Based on 164 Rating(s)
Rating Distribution
  • 147
  • 8
  • 2
  • 5
  • 2
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AmySource : trustpilot.com
(Reviewed on 25 October 2019)
The customer service at this company is…

Stay Away from Chargebee ...The customer service at this company is horrible. First the invoice system does not automatically charge the cost of the invoice, then you contact their support (they only offer online chatting) and they just copy and paste the answer. I have been with them since they are integrated with our software but I am going to switch because they are making me loose money and the support is not there.

...more
James SmithSource : trustpilot.com
(Reviewed on 14 October 2019)
Support is painfull - Avoid Shopify and Chargebee Integration!!

Wow, the support is really hard work. It is going to be a major headache for us to move to another billing provider but in the long run it would be better. I recommend using recurly as the support is U.S based and a whole different level compared to Chargebee. I was waiting for the Chargebee/Shopify integration and at last, they released a plugin and I went to work to follow the instructions only to find all is not what it seems. Unlike other payment gateways / retail finance or recurring plugins, Chargebee basically just updates the orders in Shopify nothing less or nothing more. You can not actually have your customer's checkout on your Shopify site with Chargebee Hosted Pages or some type of button on the product page to subscribe. I spoke to the support agent Samuel (which was hard work we went around in circles for a long time) in the end Samuel concluded the advice for Shopify Integration with Chargebee is to simply build a new website and not use the Shopify website for the front-end, use the Chargebee Drop-In Script so users order on a custom bespoke website outside of Shopify and it goes to Chargebee which then, in turn, updates Shopify,,, then what would be the point in having Shopify at all? This is the most pointless plugin I have come across it has no purpose whatsoever.

...more
Anita WhitelumSource : trustpilot.com
(Reviewed on 13 October 2019)
Chargebee is dead in terms of service

Chargebee is dead in terms of service - we have been trying to having an invoicing issue resolved for three months - I suspect they no longer provide any customer support and simply outsource helpdesk to create a facade. As at October 2019 I dont think anyone actually works there anymore.

...more
NullAppsSource : trustpilot.com
(Reviewed on 14 August 2019)
A billing product that can't bill

I switched over them after my previous billing provider shut down. I read positive reviews regarding their service and was somewhat familiar with them beforehand. I had several calls with their technical and sales teams before settling down and switching over to them. This was a huge mistake and one that now threatens the very existence of my 10+ year old business.I use line items on invoices for transparency. Their product cannot handle more than around 20 - 30 lines before their entire system begins to bog down. Add a few hundred and it almost stops working completely. Add a few thousand to one invoice and suddenly your whole account stops working completely. Meanwhile you are given the runaround for months explaining all the things you are doing wrong (none of this is actually correct) and how it puts too much strain on the system. Here's the problem though I can open a spreadsheet and add 65000+ rows and even Excel '97 can handle that just fine on 25 year old Pentium. Chargebee would likely suffer a days long outage if someone could do that because they can't make a system that scales. I have so far lost close to $10000 because of their billing solution that no longer properly invoices half of my customers. Now customer service just copies and pastes the same answer every time I contact them.

...more
Source : g2crowd.com
(Reviewed on 30 July 2019)
"An easy to use platform to manage all the payments received for a subscription based website"

What do you like best?

Multiple options to view a client's account and quick method to do billing for each individual user.

What do you dislike?

Support is pretty slow and unresponsive during hours their office is not operating.

What problems are you solving with the product? What benefits have you realized?

Grants our company the ability to manage all our of paid clients and subscriptions

...more
Source : g2crowd.com
(Reviewed on 03 June 2019)
"Does the job!"

What do you like best?

Manages our subscription processes easily

What do you dislike?

Not too sure about the new user interface

Recommendations to others considering the product:

Good product

What problems are you solving with the product? What benefits have you realized?

Easy collection of payment

...more
Source : g2crowd.com
(Reviewed on 03 June 2019)
"A comprehensive tool to view all the details of the invoices for my customers"

What do you like best?

The layout, easy to use, a comprehensive and easy way to find out all the details about a customer

What do you dislike?

The tool is a bit slow and takes time to download

What problems are you solving with the product? What benefits have you realized?

Sending invoices to customers, one stop shop for all the billing related information

...more
Source : g2crowd.com
(Reviewed on 31 May 2019)
"Reliable payment tool"

What do you like best?

very easy to get set up and a reasonable price for small businesses.

What do you dislike?

Dashboard and general analysis isn't the best. Will require 3rd party tools.

Recommendations to others considering the product:

Integrates well with most tools

What problems are you solving with the product? What benefits have you realized?

Reoccuring payments for our SaaS tool. Easy to get setup and easy to use.

...more
Source : g2crowd.com
(Reviewed on 30 May 2019)
"A complete solution for simple management. "

What do you like best?

Clean and efficient user experience that serves the purpose.

What do you dislike?

Reporting is not very intuitive and some of the queries seem to be hidden.

What problems are you solving with the product? What benefits have you realized?

Platforms serves its purpose. Managing billing and subscriptions.

...more
Source : g2crowd.com
(Reviewed on 29 May 2019)
"I have been with Chargbee for about 3 years now. I have witnessed the growth and great customer serv"

What do you like best?

Always willing to help us out and figure out a way to get what we need. This even involved getting some their developers with ours and building special coding for certain circumstances.

What do you dislike?

At first, chargebee did not integrate with many things and people were not familiar with them. but that has been changing a lot.

Recommendations to others considering the product:

They're great and if you have any issues they're always going to work with you to figure it out.

What problems are you solving with the product? What benefits have you realized?

I like all the data i can get from chargebee. I also like that they're continuing to add more ways of gathering data. Keep working on this because it's great. I don't have to use excel as much as I use to and that's great.

...more
Read All Reviews

Videos on Chargebee Youtube Official Channel

Chargebee Screenshots

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Chargebee screenshot: Chargebee Subscriptions Tab
Chargebee screenshot: Chargebee Subscription Details
Chargebee screenshot: Chargebee Invoices Tab
Chargebee screenshot: Chargebee Invoice Details
Chargebee screenshot: Chargebee Hosted Page Customization
Chargebee screenshot: Chargebee Customer Portal
Chargebee screenshot: Chargebee Email Notification Template
screenshots
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screenshots
Chargebee screenshot: Chargebee Subscriptions Tab
Chargebee screenshot: Chargebee Subscription Details
Chargebee screenshot: Chargebee Invoices Tab
Chargebee screenshot: Chargebee Invoice Details
Chargebee screenshot: Chargebee Hosted Page Customization
Chargebee screenshot: Chargebee Customer Portal
Chargebee screenshot: Chargebee Email Notification Template

Chargebee Slides

SaaS Subscription Billing with ChargeBee
SaaS Subscription Billing with ChargeBee

Articles on Chargebee

Research Report
Working as a developer includes a lot more of new concepts and programming interfaces. One such... read more

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