What do you like best?
The feature to utilize basic SQL to build complex graphs and charts. InsightSquared also allows us to apply dynamic filters and to modify the data in real-time.
The support staff are always readily available and respond to our queries in a timely manner and are able to assist us in guidance or creating new complex reports that we initially thought could not be done
What do you dislike?
My issues with insightsquared are that it takes a bit of time to load each report depending on the amount of data that is being fetched.
We are a Salesforce heavy organization and there is no realtime sync with that data that we have in Salesforce. The average refresh time can vary from an hour or more and while it may seem like a minor issue, it still presents difficulties when waiting for results to populate after a mass upload
Whilst the utilization of SQL to a programmer like me may be beneficial to draft reports. There is a steep learning curve to overcome as the product training is a bit ambiguous in certain lecture materials.
Recommendations to others considering the product:
I recommend that you take the time and take in as much as possible from the free-trail that is offered. There is a lot to divulge and take it. InsightSquared can easily meet your organizational needs. Also, ask as many questions as possible, The insight Squared support team is always ready and willing to help.
What problems are you solving with the product? What benefits have you realized?
We have made a shift to an automated breakdown of targets vs actuals in reporting with the aid of dynamic graphs/charts. InsightSqared provided us with a granular view of performance.
The ability for sales reps to view their details without the use of a salesforce licence as well as track the recent activities of end-user performance. We have been given the foresight of improving our pipeline reporting to plan for next year.