SeamlessDesk

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About SeamlessDesk

Deep Dive with Clara AI

SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential help desk features is enjoyed by users. The software can streamline all your business customer support goals.The software also offers powerful inventory management tools. SeamlessDesk software features alerts or escalation, automated routing, community forums, contract / SLA management, incident management, knowledge base, known issue management, ticket management etc.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $25.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

60%
Momentum

60%
Popularity

64%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

Business Hours, Online

SeamlessDesk Awards

# 14 Fastest Growing Software Help Desk Software
Q2 2024

SeamlessDesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

SeamlessDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Free Plan Free

Free Starter Plan – Limited Access

Features

Up to 1 Agent
1 Department
Help Desk
Asset Management
Knowledge Base
Software Management
Contract Management
Self-Service Portal
Cloud-Based Web Portal
Multiple SLAs & Business Hours
IP Whitelisting
Unlimited End-Users
Unlimited Assets
Multiple Languages

Start Free Trial

Premium $25.00 $30.00 per month

Month-To-Month: $35 per Agent per Month

All Access - Pay Per Agent

Features

Help Desk
Asset Management
Knowledge Base
Project Management
Change Management
Software Management
Contract Management
Task Management
Self-Service Portal
Cloud-Based Web Portal
Third-Party App Integrations
Multiple SLAs & Business Hours
IP Whitelisting
Unlimited End-Users
Unlimited Assets
Multiple Languages
Email, Web, SMS, & Social Portals

Start Free Trial

Enterprise Custom

Extra Options for Large Organizations

Features

Includes features of Premium plan, plus
99.9% Uptime SLA
1 Hour Service Level Objective
Phone Support
Customer Success Manager
Dedicated Slack Channel
Optional Extended Support Hours
Optional Enhanced Support
Optional Implementation
Optional Data Migration Assistance
Quarterly Business Reviews

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SeamlessDesk Pricing

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SeamlessDesk Reviews

User Rating

4.6/5 (Based on 34 Ratings)

Rating Distribution

Excellent
67.6%
Very Good
26.5%
Average
2.9%
Poor
0%
Terrible
2.9%

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SeamlessDesk FAQs

What is SeamlessDesk used for?

SeamlessDesk is Help Desk Software. SeamlessDesk offers the following functionalities:

Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about SeamlessDesk features.

What are the top alternatives for SeamlessDesk?

Here`s a list of the best alternatives for SeamlessDesk:

Does SeamlessDesk provide API?

No, SeamlessDesk does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.