Home/Help Desk Software/SeamlessDesk
Updated on: July 28, 2021
What is SeamlessDesk ?
SeamlessDesk - Help Desk Software
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SeamlessDesk

Cloud-based multi featured help desk software
(33 Ratings) Write Review

SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential help desk features is enjoyed by users. The software can streamline all your business customer support goals.The software also offers powerful inventory management tools. SeamlessDesk software features alerts or escalation, automated routing, community forums, contract / SLA management, incident management, knowledge base, known issue management, ticket management etc.

SeamlessDesk Features Show All Features

SeamlessDesk Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API NA Location / Phone Number United States / (725) 696-1885
Deployment SaaS/Web/Cloud Category Help Desk Software

SeamlessDesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free Plan
Free

Features

  • 1 Agents

Access to all features as paid plans

3 Agents
$57 /Month

Unlimited access to all features and apps

Features

  • Up to 3 Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
6 Agents
$114 /Month

Unlimited access to all features and apps

Features

  • Up to 6 Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
9 Agents
$171 /Month

Unlimited access to all features and apps

Features

  • Up to 9 Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
12 Plus Agents
$228 /Month

Unlimited access to all features and apps

Features

  • Up to 12 Plus Agents
  • Email, Web and Social Portals
  • Knowledge Base
  • Third Party Apps
  • Inventory Management
  • Unlimited Regular Users
  • Unlimited Departments
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Disclaimer: The pricing details were last updated on 29/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SeamlessDesk pricing.

SeamlessDesk FAQs

SeamlessDesk is Help Desk Software. SeamlessDesk offers the following functionalities:

  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Incident Management

Learn more about SeamlessDesk features.

No, SeamlessDesk does not provide API.

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SeamlessDesk Reviews

OVERALL RATING
3.9
Based on 33 Rating(s)
Rating Distribution
  • 0 %
  • 66.7 %
  • 33.3 %
  • 0 %
  • 0 %
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Samuel GSource : g2crowd.com
(Reviewed on 04 September 2019)
"Seamless Desk helps us respond in a timely and personalized manner"

What do you like best?

SeamlessDesk is a platform to provide technical assistance quickly with the help of tickets. What I like most is its integration with TeamViewer to be able to provide desktop support to customers. It has a solution portal that includes all the agents and shows a graph of the tickets that have been resolved for days, to measure our productivity.

What do you dislike?

Unfortunately the page has a bug to change the status of tickets, which has caused us inconveniences at times, since the board is not updated correctly and tickets that we thought we had already resolved are still open.

Recommendations to others considering the product:

This software offers excellent communication channels to complete an effective and timely problem resolution. The platform is easy to implement and use. Since using SeamlessDesk, our customers have thanked us how quickly we respond.

What problems are you solving with the product? What benefits have you realized?

SeamlessDesk allows us to respond to incidents in a timely manner, since previously the incidents were received by a general support service of the organization and from there were sent to the specific area, wasting time at which the ticket was received by the area in charge.

...more
Damian HSource : g2crowd.com
(Reviewed on 07 August 2019)
"SeamlessDesk is a support service to attend the tickets in a timely manner"

What do you like best?

SeamlessDesk Help Desk has important features to offer technical assistance service. What I like most about this application is its simplicity to send and track tickets on its platform. It has a panel to send instant notifications when requesting a request. I also like their option to send automatic responses so that customers always feel that they are being provided with a guaranteed service.

What do you dislike?

We have had inconveniences at times when there is a large flow of tickets in the system, because the platform slows down and we take longer to respond to requests.

Recommendations to others considering the product:

I recommend this software to manage the handling of support tickets sent by colleagues or customers. Its interface is easy and practical, so that the technicians of the different departments can adapt quickly.

What problems are you solving with the product? What benefits have you realized?

Before hiring this service, our customers packed our emails with messages. We could not organize the requests by group to guarantee the timely response to all in an average time. Now with SeamlessDesk, all requests are stored by category and at the same time the user to whom the ticket was assigned is notified, so that we can meet the requirements on time.

...more
Brian ESource : g2crowd.com
(Reviewed on 13 November 2018)
"Good help desk solution with standard features"

What do you like best?

It gives a good option for creating a help desk and managing your tickets easily.

What do you dislike?

I thought it was very similar to FreshDesk. I didn't get into a lot of detail with it since i was just evaluating different software. I didn't really find anything I didn't like about it.

Recommendations to others considering the product:

This is very similar to a lot of other options out there. Make sure to give it a shot and see what works for you. I think they're doing a good job and I would evaluate again in the future.

What problems are you solving with the product? What benefits have you realized?

I test this for a self-managed help desk solution for multiple clients. It worked well, I just didn't implement it as I had a lot of data inside of FreshDesk already.

...more
Source : g2crowd.com
(Reviewed on 13 November 2018)
"Good help desk solution with standard features"

What do you like best?

It gives a good option for creating a help desk and managing your tickets easily.

What do you dislike?

I thought it was very similar to FreshDesk. I didn't get into a lot of detail with it since i was just evaluating different software. I didn't really find anything I didn't like about it.

Recommendations to others considering the product

This is very similar to a lot of other options out there. Make sure to give it a shot and see what works for you. I think they're doing a good job and I would evaluate again in the future.

What business problems are you solving with the product? What benefits have you realized?

I test this for a self-managed help desk solution for multiple clients. It worked well, I just didn't implement it as I had a lot of data inside of FreshDesk already.

...more

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Disclaimer

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