Home/Help Desk Software/Teamwork DeskUpdated on: September 30, 2023

OVERVIEW
AWARDS
FEATURES
TECHNICAL DETAILS
PRICING
ALTERNATIVES
REVIEWS
MORE
- Videos
- Faq
- Customers
- Integration
- Related

COMPARE

Teamwork Desk

Help desk tool for effortless customer interaction

(65 Ratings) Write Review

What is Teamwork Desk and how does it work? Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool.

FOLLOWERS

Teamwork Desk Awards

Teamwork Desk Features Show All Features

Help Desk Features

Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.

Teamwork Desk Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Cork, Ireland / +1 844-819-8453
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.teamwork.com/desk
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Help Desk Software

Teamwork Desk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

MONTHLY YEARLY

Starter

$8.50 /User/Month Billed Yearly

Features

Teamwork integration
Unlimited inboxes
Free Help Docs site

Pro

$15 /User/Month Billed Yearly

Features

Time tracking
Triggers
Two-factor authentication
Live chat

Premium

$29.50 /User/Month Billed Yearly

Features

Customer happiness ratings
Custom fields
Full reporting
Business hours
Scheduled tickets

Enterprise

Custom

Features

Priority support
HIPAA verified

Screenshot of the Vendor Pricing Page

View Full Screen

Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Teamwork Desk pricing.

Teamwork Desk Alternatives Teamwork Desk Alternatives

Sponsored

(1533 RATINGS) Salesforce Service C... Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by... read more Visit Website

Sponsored

(2899 RATINGS) Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more Visit Website

Sponsored

(3480 RATINGS) Zendesk Support Zendesk Support is a customer support solution that centralizes all customer queries and... read more Visit Website

Sponsored

(179 RATINGS) ManageEngine Service... ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better... read more Visit Website

Sponsored

(926 RATINGS) Freshservice Freshservice is an online IT Service Management solution. The tool puts a refreshing user... read more Visit Website

Sponsored

(7914 RATINGS) monday.com Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From... read more Try for Free

Sponsored

(3417 RATINGS) Zoho Desk It is a context aware health desk software which will help you to provide efficient customer... read more Visit Website

(10 RATINGS) Zendesk Talk Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It... read more Start Free Trial Teamwork Desk vs Zendesk Talk

(599 RATINGS) SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more Start Free Trial Teamwork Desk vs SysAid

(1352 RATINGS) LiveAgent A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center.... read more Start Free Trial Teamwork Desk vs LiveAgent

(749 RATINGS) TeamSupport TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices,... read more Start Free Trial Teamwork Desk vs TeamSupport

(552 RATINGS) Help Scout Help Scout is an all in one customer service platform that helps small businesses, growing startups... read more Start Free Trial Teamwork Desk vs Help Scout

(58 RATINGS) Jitbit Helpdesk Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based... read more Start Free Trial Teamwork Desk vs Jitbit Helpdesk

(46 RATINGS) osTicket osTicket is an open-source helpdesk management software solution that offers both IT asset... read more Start Free Trial Teamwork Desk vs osTicket

(6 RATINGS) Gorgias Gorgias is an efficient customer service management software that is specially designed for online... read more Start Free Trial Teamwork Desk vs Gorgias

(372 RATINGS) Kustomer Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to... read more Start Free Trial Teamwork Desk vs Kustomer

(262 RATINGS) Kayako Kayako is a help desk software as well as a CRM software for keeping both internal team and... read more Start Free Trial Teamwork Desk vs Kayako