What do you like best?
I really like the fast, responsive interface, and the fact that they are very open with their pricing.
The flexibility for small businesses really helps make this work for us. The support team has been extremely responsive and helpful, very open to suggestions and questions about the future updates to SherpaDesk.
We've been able to set up our client rate plans, expenses, and invoice with an integration to Quickbooks Online for easy accounts receivable.
It integration with our remote monitoring and maintenance platform (NinjaRMM), which allows alerts to come over and be associate with user tickets and assets.
What do you dislike?
The configuration interface can be somewhat confusing at times, but I have yet to be unable to find a necessary option or configuration that I've needed.
Better / faster access to support knowledgebase articles and / or tutorial videos would be very helpful.
Some more customization on the SherpaDesk branding that is visible to clients in invoicing or the support portal login page would be beneficial.
Recommendations to others considering the product:
Check out the fast interface, agile developers, and low cost to start.
We've found everything we've needed to start as a small MSP.
Highly recommend reviewing the software, signing up for a trial, and reading the comments from other MSPs on different subreddit forums.
What problems are you solving with the product? What benefits have you realized?
We use SherpaDesk for invoicing, ticketing, integration with our RMM (NinjaRMM) for asset management and alerting.
We have benefited greatly from the low monthly cost and $0 onboarding fee, as well as the fast and responsive interface.