Home/Help Desk Software/SherpaDesk
Updated on: October 3, 2022
SherpaDesk - Help Desk Software
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SherpaDesk

Improve your professional services with the help of automation technology
(34 Ratings) Write Review

What is SherpaDesk and how does it work?

SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making.

SherpaDesk Awards

SherpaDesk Features Show All Features

SherpaDesk Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / +1 866-996-1200
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.sherpadesk.com/
Category Help Desk Software Billing and Invoicing Software Project Management Software Time Tracking Software Task Management Software

SherpaDesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
Single Agent
Free

Features

  • Ticket Management
  • Time Tracking
  • Expenses
  • Invoicing
  • Projects
  • ToDos
  • Knowledgebase
  • Mobile App
  • RMM Integration
  • Full Vanity URL: $10 per Month
  • Custom Email Domain: $10 per Month
  • Remote Assistance: $5 per Tech
Base Camp
$39 /User/Month

Features

  • Includes features of Single Agent plan, plus
  • Multiple Technicians
High Camp
$49 /User/Month

Features

  • Includes features of Base Camp plan, plus
  • Asset Management
  • Asset Auditing
  • Full Vanity URL
  • Custom Email Domain
Contractors License
$9 per Tech

Features

  • Tickets for a lower fee
  • Specifically assigned tickets
  • Tickets generated within their designated account
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Disclaimer: The pricing details were last updated on 04/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SherpaDesk pricing.

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SherpaDesk Reviews

OVERALL RATING
4.5
Based on 34 Rating(s)
Rating Distribution
  • 69 %
  • 24.1 %
  • 6.9 %
  • 3.4 %
  • 0 %
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Videos on SherpaDesk

SherpaDesk Overview
SherpaDesk Overview

SherpaDesk Screenshots

Tickets
Tickets
Tickets

SherpaDesk FAQs

SherpaDesk is Help Desk Software. SherpaDesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about SherpaDesk features.

Yes, SherpaDesk provides API.

SherpaDesk Integration

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Disclaimer

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