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Salesforce

Monitor the entire journey of individual clients within a unified platform

(29,341 Ratings) Write Review

What is Salesforce and how does it work? Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries.

FOLLOWERS 3,845,449 589,141 772,487 110,370 810,000

Salesforce Awards

Salesforce Features Show All Features

CRM Features

Quotes (Proposals)Quotation or a proposal is one which establishes a contractual relationship. A quotation is a supplier`s response to a request by a prospective customer - one legal entity offers a contract to another. The supplier is legally bound to the conditions of his quotation.
List ManagementList management is a series of procedures for gathering information about subscribers, analyzing their activities, ensuring the validity of their email addresses, cleaning an email list of inactive users, and so on. These steps assist companies in maintaining a healthy email list, which is essential for email marketing success.
Customer SupportCustomer support is a service provided to help customers resolve any technical problems that they may have with a product or service.
Marketing AutomationMarketing automation refers to software frameworks and technologies that help marketing departments and companies market more efficiently across multiple channels online while also automating tedious tasks. Marketing automation assists you in identifying potential buyers and automating the process of cultivating those leads to the point that they are ready to be sold to. It automates behaviors that bring customers to the point where they can be approached directly by the sales team with the goal of closing a deal and beginning a long-term partnership, and the data it collects can help you decide which marketing tactics to use.
Referral TrackingReferral tracking means collecting data across the entire referral process; from a customer registering to become a referrer, to them sharing a referral link or code with their friend, to that friend following that link or using that code to become a customer, or taking any other action that has value to you, like downloading an app — and everything in between.
Project ManagementProject management is the use of procedures, strategies, expertise, knowledge, and experience to meet particular project goals within agreed-upon guidelines while adhering to project approval requirements. Final deliverables are limited by a finite timeframe and budget in project management.
Lead ScoringLead scoring is a methodology used by sales and marketing departments to rank leads, or prospective customers by assigning values to them based on their behaviour relating to products or services.
Product CatalogA product catalog is a type of marketing collateral that lists essential product details that help buyers make a purchase decision. These details include product features, descriptions, dimensions, price, weight, availability, color, customer reviews, and more.
Call LoggingCall logging/recording aids in the management and analysis of the sales calls. It may also allow you to make, receive, record, redirect, and assign ownership to calls, as well as serve as a call logger to ensure that missed calls are never forgotten again. Call logging gives you a better understanding of what's going on with your sales calls.
Contact ManagementThe process of storing, organizing, and monitoring information about your clients, prospects, and sales leads is known as contact management. In its most simple form, an address book or an Excel or Google spreadsheet with entries for all of the people with whom you do business can be used to handle your contact details. Many companies, on the other hand, prefer to use advanced contact management software. This is particularly useful if you have a large number of contacts to keep track of or several people who need access to the information.

Salesforce Technical details

Support	Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Francisco, California / +1 800-667-6389
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.salesforce.com/crm/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	CRM Software

Salesforce Pricing

Pricing ModelFree Trial , Subscription

Essentials

$25 /User/Month

billed Yearly

All-in-one sales and support app*

Features

Account, Contact, Lead, and Opportunity Management
Email Integration with Gmail or Outlook
Lead Management
Lead Assignment and Routing
Duplicate Blocking
Web-to-Lead Capture
Mass Email
Campaign Management
Email Templates
Account and Contact Management
Opportunity Management
Customizable Sales Process
Task Management, Activity Feed
Salesforce Mobile App
Full Offline Mobile Functionality
Customizable Reports and Dashboards
Files
Topics and Recommendations
Chatter
Case Management
Knowledge (Read-Only)
Lightning Flow Automation (Flow + Process Builder) : 5 processes & 5 flows per org
Lightning App Builder
AppExchange
Data Storage Per User
File Storage Per User
Premium Activity Capture
Email Integration with Outlook
Google Apps Integration

Professional

$75 /User/Month

billed Yearly

Complete CRM for any size team

Features

Account, Contact, Lead, and Opportunity Management
Email Integration with Gmail or Outlook
Includes features of Essentials plan, plus
Lead Registration
Campaign Influence: 3 campaigns per opportunity
Person Accounts
Sales Console Apps: 1 custom app per org
Inbox: Available for purchase
Collaborative Forecasting
Forecasting Mobile App
Contracts
Sales Orders
Products and Price Books
Quotes
Unlimited Custom Applications
Customizable Profiles and Page Layouts: 2 profiles per org
Roles and Permissions: 2 roles per org
Record Types (Per Object): 3 types per object
Developer Sandbox
Developer Pro Sandbox: Available for purchase
Premium Activity Capture: Available for purchase
Web Services API: Additional $25 per User per Month

Enterprise

$150 /User/Month

billed Yearly

Deeply customizable sales CRM for your business

Features

Includes features of Professional plan, plus
Workflow and Approval Automation
Campaign Influence: 5 campaigns per opportunity
Sales Console Apps
Sales Teams
Calendar All
Work Queue: Available for purchase
Custom Opportunity Fields in Forecasting
Opportunity Splits
Enterprise Territory Management
Predictive Forecasting: Available for purchase
Advanced Reporting Features
Opportunity Scoring
Lead Scoring: Available for purchase
Pipeline Inspection: Available for purchase
Conversation Insights: Available for purchase
Lightning Flow Automation (Flow + Process Builder): Unlimited
Customizable Profiles and Page Layouts: Unlimited
Roles and Permissions: Unlimited
Record Types (Per Object): Unlimited
Partial Sandbox: 1 partial sandbox included per org
Full Sandbox: Available for purchase
Platform
Sales Cadences: Available for purchase
Web Services API

Unlimited

$300 /User/Month

billed Yearly

Unlimited CRM power and support

Features

Includes features of Enterprise plan, plus
Sales Engagement and Insights
Sales Insights
Premier Success Plan
Inbox
Work Queue
Predictive Forecasting
Lead Scoring
Pipeline Inspection
Conversation Insights
Developer Pro Sandbox
Full Sandbox: 1 Full Sandbox included per org
Premium Activity Capture
Sales Cadences

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Disclaimer: The pricing details were last updated on 31/01/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce pricing.

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Salesforce Reviews

OVERALL RATING 4.4 Based on 29,341 Rating(s)

Rating Distribution

Excellent 0.1 %
Very Good 0.1 %
Average 0 %
Poor 0 %
Terrible 0 %

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Videos on Salesforce

What is CRM?

Salesforce Screenshots

Salesforce Adoption Dashboards

Salesforce FAQs

Q. What is Salesforce used for?

Salesforce is CRM Software. Salesforce offers the following functionalities:

Quotes (Proposals)
List Management
Customer Support
Marketing Automation
Referral Tracking
Project Management
Lead Scoring
Product Catalog
Call Logging
Contact Management

Learn more about Salesforce features.

Q. What are the top alternatives for Salesforce?

Here`s a list of the best alternatives for Salesforce:

Q. Does Salesforce provide API?

Yes, Salesforce provides API.

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