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Updated on: August 23, 2019
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Salesforce

Manage your CRM effectively and efficiently
(14,052 Ratings) Write Review

An all-in-one customer relations management software that provides excellent features to sell, market and service your products. With the help of its automation and AI features, it lets your support agents solve customer problems faster by using the right tools. Salesforce also helps you in getting more insights into your customer behaviour which will enable you to personalize services and predict future needs. With its community cloud feature, you can also build communities to connect and collaborate with customers, partners and employees. Salesforce takes customer relations to a whole new level.

Salesforce Features Show All Features

Salesforce Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA / +1 (800) 667-6389
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category CRM Software

Salesforce Pricing

Pricing ModelFree Trial , Subscription
How much does Salesforce cost ?
The pricing for Salesforce starts at $25.0 per user per month. Salesforce has 4 different plans such as - Lightning Essentials at $25.0 per user per month, Lightning Professional at $75.0 per user per month, Lightning Enterprise at $150.0 per user per month and Lightning Unlimited at $300.0 per user per month.
Lightning Essentials
$25 /User/Month

Out-of-the-box CRM for up to 5 users (billed annually)

  • Automatic data capture
  • Customizable sales tracking for one list
  • Intelligent follow-up reminders
  • Contact auto-complete
  • Shared address book
  • Sent-email notifications
  • Seamless collaboration
  • Smart mobile apps
  • Chrome extension
  • Webinars and live training
Lightning Professional
$75 /User/Month

Complete CRM for any size team (billed annually)

  • Account and contact management
  • Opportunity tracking
  • Lead management
  • Task and event tracking
  • Customizable reports and dashboards
  • Mobile access and administration
  • Chatter company social network
  • Outlook Side Panel and sync
  • Role permissions
  • Case management
  • Campaigns
  • Quotes and orders
  • Collaborative forecasts
  • Mass email
  • Sales Data
  • Sales Cloud Engage
Lightning Enterprise
$150 /User/Month

Deeply customizable CRM for your business (billed annually)

Get all Professional features PLUS:

  • Workflow automation
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange
  • Report history tracking
  • Approval automation
  • Sales data
  • Sales Cloud Engage

Lightning Unlimited
$300 /User/Month

Unlimited CRM power and support (billed annually)

Get all Enterprise features PLUS:

  • Unlimited cutomizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100 admin services
  • Sales data
  • Sales Cloud Engage

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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Salesforce Reviews

OVERALL RATING
4.4
Based on 14,052 Rating(s)
Rating Distribution
  • 12228
  • 1362
  • 283
  • 151
  • 28
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Dinesh SrinivasanSource : financesonline.com
(Reviewed on 30 July 2019)
An amazing CRM for its abilities and best of the breed.

PROS & CONS

What are the best aspects of this product?

Salesforce platform provides a powerful data management for any business. It ardently manages a huge amount of data for a particular person within an organization. This same data helps in delivering a personalised consumer experience.
Best part of using Salesforce CRM is that it constantly upgrades eyeing future requirements.
Offers simple data management that even trainees can operate easily. It doesn’t require database expertise.
Allows instant synchronization with other systems.

What aspects are problematic or could work better?

Sometimes it is a bit costly and involves navigation complexities. Also, at times it appears a bit slow while executing large queries. Despite of this, Salesforce marketing cloud appears powerful.

What features/services would you like to see in future versions of this product?

bit slow while executing large queries it needs to improve

What specific problems in your company were solved by this product?

Integration support, customizability and user support forums help in the proper functioning of the Salesforce system

Are you a current user of this product?

No

...more
Source : g2crowd.com
(Reviewed on 24 July 2019)
"Salesforce "

What do you like best?

Salesforce aggregates all of your data. It can be used for almost any function imaginable.

What do you dislike?

Sometimes it can be finicky and glitchy.

What problems are you solving with the product? What benefits have you realized?

All historical data of interactions with clients lives in one place.

...more
Source : g2crowd.com
(Reviewed on 24 July 2019)
"Fully customizable CRM in the cloud"

What do you like best?

The best thing about salesforce is the versatility of the platform to configure the business processes of each company. The platform allows you to assemble data flows according to need.

What do you dislike?

At the moment I did not find something that bothers me about this platform.

Recommendations to others considering the product:

Salesforce is an excellent CRM in the cloud that allows you to digitize business processes quickly, thus accompanying the disruptive changes that occur in companies.

What problems are you solving with the product? What benefits have you realized?

In a company like American Express that is being renewed, an agile and versatile CRM is needed to digitize business processes and make decisions quickly to respond to customer needs.

...more
Source : g2crowd.com
(Reviewed on 23 July 2019)
"Salesforce - Helps our organization keep track of its growth patterns. "

What do you like best?

Customers are a very important part of an organization because they determine the the growth path that the it takes. Customers are the sole origins of the sale of organizational products and services. Therefore, an organization can only grow and thrive based on the customer base of the organization. In order to keep track of our customer base and behavior, we use Salesforce CRM.

To begin with, Salesforce is very easy to use and it has a self-learning feature that assists users to familiarize themselves with the applications. This feature provides users with a step-by-step guide that takes them through account creation and the basic basic functionality of the application just to get them started.

Salesforce CRM also empowers the company to make more informed decisions based on the consumer patterns that it records.

What do you dislike?

One of the major drawbacks is that application is very sensitive to changes such that a mere modification could lead to the paralysis of the entire organization's day's work.

The software is also quite expensive and majority of the start-ups may not be in an economic position to afford it.

Further, some updates made to the application may at times make it harder to use as is normal with introducing a new thing.

Recommendations to others considering the product:

Salesforce CRM is the best application to ensure that the organization stays at the forefront of satisfying customer needs. This is particularly important to any organization that seeks growth.

What problems are you solving with the product? What benefits have you realized?

Salesforce CRM has assisted us to stay inn the lead in making decisions that impact our customers directly. This has helped our organization to grow tremendously in the last one year. The company continues to show great promise.

...more
Source : g2crowd.com
(Reviewed on 23 July 2019)
"Reviewing Salesforce CRM"

What do you like best?

I like that there is no risk and because of the low acquiring costs and low-risk management as an organization tool. The database used in salesforce is very helpful in organizing company sale records.It has improved the overall organization of a company

What do you dislike?

I do not have anything that I dislike about Salesforce. It has been of a great help to me.

Recommendations to others considering the product:

It’s a great software, user friendly and easy to use!

What problems are you solving with the product? What benefits have you realized?

I have been using Salesforce to organize company sales record. It has been of a great use so far!

...more
Source : g2crowd.com
(Reviewed on 22 July 2019)
"Best Cloud CRM on Market"

What do you like best?

You get a lot out of the box and you can configure customization's seem endless. From SMB to Enterprise, you can get started with minimal setup and grow the platform as your adoption increases. 3 Releases per year ensures you get the most updated features and fixes. Salesforce Trailhead offers a great online training platform that gives you the foundation basics for all of their product offerings.

What do you dislike?

Expensive and the options you can add can increase your spend per user very quickly. 3 Releases per year, some of it is Generally Available while others you would need to Configure/Customize to realize. New acquisitions take quite a bit of time to get properly integrated into their core products.

What problems are you solving with the product? What benefits have you realized?

Lead Management, Account/Contact Management, Opportunity Management, Case Management, Forecasting, Activity Tracking...overall visibility of customers and automation of business processes.

...more
Source : g2crowd.com
(Reviewed on 22 July 2019)
"one of the best User friendly CRM"

What do you like best?

The ease of use design of the tool is awesome.

What do you dislike?

It can be more automated to give a wow experience to its customers.

Recommendations to others considering the product:

As per my usage of salesforce, I recommend all of my friends to use this tool.

What problems are you solving with the product? What benefits have you realized?

I regularly use Salesforce to manage my lead funnel, as I am in to sales job.

...more
Source : g2crowd.com
(Reviewed on 21 July 2019)
"Excited to learn more"

What do you like best?

My company is just transferring over to saleforce and I am excited to start using an easy, addaptive, and smart program. From the training I have done, I already know it is going to make my job easier and more efficient

What do you dislike?

Not an easy program for my position. Difficult to make sales orders

Recommendations to others considering the product:

Transfer all information over, not just the most recent

What problems are you solving with the product? What benefits have you realized?

Sales team is using less paper by having all paperwork on saleforce

...more
Source : g2crowd.com
(Reviewed on 21 July 2019)
"Salesforce Review for Nonprofit Development Use"

What do you like best?

I really like the user interface for keeping track of our donors and gifts. It's really easy and convenient to see a donor's entire giving history.

What do you dislike?

I wish it was easier to reconcile organization accounts and contacts. It's tricky sometimes to see gifts that come directly from organizations alongside the regular donations from individuals.

What problems are you solving with the product? What benefits have you realized?

I use Salesforce to keep data on our past and current donors, as well as any individuals we would like to keep information on. It is such a user-friendly interface and I like how you can easily view years and years of information. It is easy for us to track donors based on their interests and sort them into different campaigns.

...more
Source : g2crowd.com
(Reviewed on 21 July 2019)
""CRM is so natural with saleforce""

What do you like best?

It is exceptionally simple to utilize, the perspective on landing page and the dashboard is easy to understand and very to take a shot at it and get it. Different things are it very well may be utilized by complete group at same time. The group Development is so natural now, as my total group is match up with work now. The appointing the work and updates and assignment list consistently at certain snaps. The simplicity of workplace as inward correspondence is simple now and no endeavors and more expense remunerated.

What do you dislike?

A few capacities are hard to use without broad preparing or without buying costly extra programming from Salesforce. In spite of the broad documentation, figuring out how to utilize, administrate, and create in Salesforce is an extensive, complex procedure. The scope of employments and intensity of the stage can make it simple for new clients to abuse highlights, or neglect to completely execute accessible usefulness. Treatment of approaching email is troublesome.

Recommendations to others considering the product:

I would prescribe it to an individual needing to get extremely specialized about their pipeline the board. In the event that you are keen on practicing a wide range of various consoles and investing a ton of time and vitality to redo the product - this is for you. In the event that you would prefer not to do that, and you might want a product that is really simple to work with appropriate out the entryway - I would propose that you utilize an alternate item.

What problems are you solving with the product? What benefits have you realized?

Salesforce Lightning is utilized as our CRM for our whole association, gets day by day use from everybody in deals, tracks income for our money related group and information for our activities and examination groups. It permits the majority of our business group to track advance on individual prospects and records. It's a record-keeping machine that enables everybody to perceive what phase of the pipe each record is at while likewise following authentic advancement inside records. It's useful for distinguishing patterns, both great and terrible, and giving information that can modify the manner in which we prospect later on.

...more
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Salesforce Screenshots

Salesforce CRM Demo - Opportunities
Salesforce CRM Demo - Forecasting
Salesforce CRM Demo - Mobile
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.
Salesforce Screenshots
Salesforce CRM Demo - Opportunities
Salesforce CRM Demo - Opportunities
Salesforce CRM Demo - Forecasting
Salesforce CRM Demo - Mobile
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.
Salesforce Screenshots

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