Salesforce

About Salesforce

Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $25.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

88%
Momentum

80%
Popularity

97%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

Salesforce Awards

# 2 Most Worthy Software CRM Software
Q1 2024

# 7 Highly Rated Software CRM Software
Q1 2024

# 1 Fastest Growing Software CRM Software
Q1 2024

# 1 Most Popular Software CRM Software
Q1 2024

# 2 Most Worthy Software CRM Software
Q1 2023

# 7 Highly Rated Software CRM Software
Q1 2023

# 1 Fastest Growing Software CRM Software
Q1 2023

# 1 Most Popular Software CRM Software
Q1 2023

# 2 Most Worthy Software CRM Software
Q1 2022

# 13 Highly Rated CRM Software
Q1 2022

# 1 Fastest Growing CRM Software
Q1 2022

# 1 Most Popular CRM Software
Q1 2022

# 1 Most Worthy CRM Software
Q4 2020

# 12 Highly Rated CRM Software
Q4 2020

# 1 Fastest Growing CRM Software
Q4 2020

# 1 Most Popular CRM Software
Q4 2020

# 3 Most Worthy CRM Software
Q3 2019

# 9 Highly Rated CRM Software
Q3 2019

# 2 Fastest Growing CRM Software
Q3 2019

# 2 Most Popular CRM Software
Q3 2019

# 6 Most Searched CRM Software
Q3 2019

Salesforce Features

Show Feature Explanation

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Salesforce Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Starter Suite $25.00 $25.00 per user / month

Billed Yearly

The simple CRM suite with marketing, sales, and service.

Features

Simplified Setup & Onboarding
Lead, Account, Contact & Opportunity Management
Email Integration & Automated Activity Capture

Professional $80.00 $80.00 per user / month

Billed Yearly

The CRM for sales.

Features

Forecast Management
Customizable Reports & Dashboards
Quoting & Contracting

Enterprise $165.00 $165.00 per user / month

Billed Yearly

The CRM for sales with more flexibility and web API.

Features

Includes features of Professional plan, plus
Advanced Pipeline Management & Deal Insights
Territory Management & Planning
Workflow & Approvals Automation

Unlimited $330.00 $330.00 per user / month

Billed Yearly

The CRM for sales with full suite of AI, automation, and developer support built-in.

Features

Includes features of Enterprise plan, plus
Advanced Automation & Sales Engagement
Predictive & Generative AI
Premier Success Plan & Full Sandbox

Unlimited+ $500.00 $500.00 per user / month

Billed Yearly

The best of Salesforce for Sales.

Features

Includes features of Unlimited plan, plus
Performance Management, Enablement and Team Collaboration with Slack
Connect Salesforce and External Data with Data Cloud and Revenue Intelligence

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 23/02/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce Pricing

Salesforce Alternatives

View All Salesforce Alternatives

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Thryv Meet modern customer’s expectations read more

4 849 user ratings

Visit Website

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Zoho CRM A Fully-Featured CRM Software read more

4.2 5,343 user ratings

Visit Website

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Monday CRM monday sales CRM is an intuitive and customizable platform used to ... read more

4.2 37 user ratings

Get started ➔

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

ClickUp THE PRODUCTIVITY PLATFORM read more

4.7 4,624 user ratings

Free Forever ➔

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

HubSpot CRM Solve Your CRM Functions For Free read more

4.4 5,584 user ratings

Book Free Demo

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM Plus Digital Customer Relationship Management read more

4.4 132 user ratings

Get Free Quote Salesforce Vs Zoho CRM Plus

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Microsoft Dynamics ... Integrates all your CRM function read more

3.6 1,387 user ratings

Get Free Quote Salesforce Vs Microsoft Dynamics 365 for Sales

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hubspot Marketing Hub The all-in-one marketing software read more

4.7 3,560 user ratings

Get Free Quote Salesforce Vs Hubspot Marketing Hub

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Miss CRM Customer Relationship Management Application Software read more

Get Free Quote Salesforce Vs Miss CRM

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Netsuite CRM Get your customer-centric interactions monitored with ease read more

3.5 598 user ratings

Get Free Quote Salesforce Vs Netsuite CRM

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Simply CRM An integrated all-in-one CRM platform read more

4.9 180 user ratings

Get Free Quote Salesforce Vs Simply CRM

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wisdom CRM A CRM Software for Business read more

Get Free Quote Salesforce Vs Wisdom CRM

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SimpleCRM A CRM for Business read more

4.4 16 user ratings

Get Free Quote Salesforce Vs SimpleCRM

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pipedrive CRM Streamline your sales process: Comprehensive, automated, and data-d... read more

4.5 4,781 user ratings

Get Free Quote Salesforce Vs Pipedrive CRM

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Sell All-in-one Sales CRM Software read more

4.7 425 user ratings

Get Free Quote Salesforce Vs Zendesk Sell

Salesforce Reviews

User Rating

4.3/5 (Based on 7,669 Ratings)

Rating Distribution

Excellent
44.4%
Very Good
41.9%
Average
10.7%
Poor
2.1%
Terrible
0.8%

User Sentiments

Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

Do You Use Salesforce?

Write a Review

Review Summary

Salesforce Sales Cloud is lauded for its extensive customization options and seamless integration with various apps, enabling businesses to build tailored solutions. Users appreciate its user-friendly interface, robust reporting capabilities, and the ability to track customer journeys comprehensively. However, some users find the platform complex, especially for beginners, and point out the high cost of additional licenses and features.