Deskero

About Deskero

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $9.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

81%
Momentum

61%
Popularity

74%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Deskero Awards

# 18 Most Popular Software Help Desk Software
Q2 2023

# 13 Most Popular Help Desk Software
Q1 2022

# 18 Most Popular Help Desk Software
Q1 2021

Deskero Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Deskero Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Grow $9.00 $12.00 per user / month

Better help desk for stronger interaction

Features

Social network ticketing
Automatic assignment
Live chat
Desktop notifications
Full APIs

Business $25.00 $30.00 per user / month

The ultimate customer care tool

Features

Complete multi-channel
Ticket assignment rules
Chat & feedback widget
Service levels
Scenarios (automation)

Premium $90.00 $120.00 per month

Control & automation, at your service!

Features

Multi-brand management
Time tracking
Extended business & logic rules
Free internal agents
Extra support & customizations

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskero Pricing

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Deskero Reviews

User Rating

4.6/5 (Based on 173 Ratings)

Rating Distribution

Excellent
63%
Very Good
34.1%
Average
2.9%
Poor
0%
Terrible
0%

User Sentiments

User-Friendly Interface, Efficient Ticket Management, Multi-Channel Support, Comprehensive Reporting

Limited Third-Party Integrations, Mobile App Functionality, Reporting Customization, Account Blocking Issues

Do You Use Deskero?

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Review Summary

Overall, reviewers find Deskero to be a user-friendly and comprehensive help desk software that streamlines customer support operations. Its intuitive interface, customizable features, and integration capabilities are widely praised. However, some users have reported occasional technical glitches and a learning curve associated with setting up the software. Additionally, a few reviewers have expressed concerns regarding its pricing structure and the lack of certain advanced features found in competing products. Despite these minor drawbacks, Deskero generally receives positive feedback for its ability to enhance customer satisfaction and improve team collaboration.

Pros

Easy to use interface and userfriendly design make it ideal for teams of all sizes.
Offers a comprehensive suite of features, including ticket management, live chat, knowledge base, and reporting.
Automation capabilities and customizable workflows can streamline customer support processes.
Integration with various thirdparty applications expands functionality and productivity.