Home/Help Desk Software/Deskero
Updated on: May 26, 2022

What is Deskero ?

Official Website
Deskero - Help Desk Software
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskero

A multi-channel support robust help desk software
(171 Ratings) Write Review

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

Deskero Awards

Deskero Features Show All Features

Deskero Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number London, United Kingdom
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Deskero Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Grow
$9 /User/Month
Billed Yearly

Better help desk for stronger interaction

Features

  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs
Business
$25 /User/Month
Billed Yearly

The ultimate customer care tool

Features

  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)
Premium
$90 /Month
Billed Yearly

Control & automation, at your service!

Features

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations
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Disclaimer: The pricing details were last updated on 18/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskero pricing.

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Deskero vs Reamaze

Deskero Reviews

OVERALL RATING
4.4
Based on 171 Rating(s)
Rating Distribution
  • 52.4 %
  • 42.9 %
  • 4.8 %
  • 0 %
  • 0 %
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Videos on Deskero

Deskero - Help Desk made easy
Deskero - Help Desk made easy

Deskero FAQs

Deskero is Help Desk Software. Deskero offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Deskero features.

Yes, Deskero provides API.

Customers

WConsulting
WConsulting
AES
AES
Ciel
Ciel
Alycbur
Alycbur
Eni
Eni
Bi Factory
Bi Factory
Verso
Verso
On
On
Energuate
Energuate
Xenios
Xenios

Deskero Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com