Home/Help Desk Software/Deskero
Updated on: August 2, 2021
What is Deskero ?
Deskero - Help Desk Software
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskero

A multi-channel support robust help desk software
(170 Ratings) Write Review

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

Deskero Awards

Most Popular

Deskero Features Show All Features

Deskero Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number London, United Kingdom
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Deskero Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Grow
$9 /User/Month
Billed Yearly

Features

  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs
Business
$25 /User/Month
Billed Yearly

Features

  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)
Premium
$90 /Month
Billed Yearly

Features

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 02/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskero pricing.

Deskero FAQs

Deskero is Help Desk Software. Deskero offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Deskero features.

Yes, Deskero provides API.

Ask the Community View Community

Deskero Alternatives Deskero Alternatives

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(8368 RATINGS)
monday.com
Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing...
Try for Free
Freshservice
(1364 RATINGS)
Freshservice
Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management...
Visit Website
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
EngageBay Helpdesk S...
EngageBay Helpdesk S...
EngageBay is a smart, affordable, and integrated all-in-one marketing, sales, and service software with free CRM. It is designed for small businesses and...
Visit Website
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(5038 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
Deskero vs Freshdesk
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(2486 RATINGS)
LiveAgent
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...
Visit Website
Deskero vs LiveAgent
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(901 RATINGS)
SysAid
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features...
Visit Website
Deskero vs SysAid
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jitbit Helpdesk
(105 RATINGS)
Jitbit Helpdesk
Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support...
Visit Website
Deskero vs Jitbit Helpdesk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(4371 RATINGS)
Zoho Desk
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call...
Visit Website
Deskero vs Zoho Desk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(441 RATINGS)
Help Scout
Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer...
Visit Website
Deskero vs Help Scout
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1539 RATINGS)
TeamSupport
TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket...
Visit Website
Deskero vs TeamSupport
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TOPdesk
(352 RATINGS)
TOPdesk
TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows...
Visit Website
Deskero vs TOPdesk
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agiloft
(84 RATINGS)
Agiloft
The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire...
Visit Website
Deskero vs Agiloft
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Vision Helpdesk
(103 RATINGS)
Vision Helpdesk
Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in...
Visit Website
Deskero vs Vision Helpdesk

Deskero Reviews

OVERALL RATING
4.4
Based on 170 Rating(s)
Rating Distribution
  • 51.6 %
  • 43.5 %
  • 4.8 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
(Reviewed on 24 July 2019)
"goooooooodddddddd"

What do you like best?

ottimo prodotto semplice e funzionale per la gestione dei ticket e attività clienti

What do you dislike?

il prodotto non presenta problemi di sorta

What problems are you solving with the product? What benefits have you realized?

gestione delle attività da scolgere

...more
Source : g2crowd.com
(Reviewed on 15 July 2019)
"Simple easy and effective Help Desk "

What do you like best?

Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all.

What do you dislike?

So far no downsides as it is easy ti deploy and implement

What problems are you solving with the product? What benefits have you realized?

Accountability between agents and improving customer service

...more
Source : g2crowd.com
(Reviewed on 27 June 2019)
"Didn't expect much, but I am pleasantly surprised."

What do you like best?

Deskero allows me to manage my clients requests very easily & stay on top of my business. It has helped me a lot.

What do you dislike?

I would like to keep the original creation date of the tickets in addition to the date of the most recent update as well.

Recommendations to others considering the product:

Give it a try, it will certainly surprise you as it did me, and it is definitely worth it. Overall I give it a B+ grade. Keep up the good work Deskero!

What problems are you solving with the product? What benefits have you realized?

Deskero helps me prioritize request a lot easier. It also prevents tasks/clients from falling through the cracks by allowing them to initiate contact/requests.

...more
Source : g2crowd.com
(Reviewed on 20 April 2019)
"Its simplicity is amazing"

What do you like best?

It is very secure and user-friendly. I just love it very much.

What do you dislike?

I do not dislike anything about this software.

What problems are you solving with the product? What benefits have you realized?

We use it to keep in contact with our customers.

...more
Source : g2crowd.com
(Reviewed on 16 April 2019)
"Geniale "

What do you like best?

sinceramente, la potenzialità, l'avevo lasciato senza utilizzarlo per mesi, mi sono ritrovato tutte le richieste dei miei clienti! inoltre dopo aver provato altri quando l'ho rivisto sono entrato subito e con facilita nei miei ticket

What do you dislike?

al momento lo sto ricominciando ad utilizzare, spero che dopo il primo impatto sia tutto in discesa, visto che provengo d'altri service desk dificile da utilizzare e non cosi compatti ma pieno d'ingegno

Recommendations to others considering the product:

al momento non ne ho

What problems are you solving with the product? What benefits have you realized?

tutti gli incident, attività d'ingaggio, richieste diverse

...more
Source : g2crowd.com
(Reviewed on 11 April 2019)
"Es la oportudidad de crecer"

What do you like best?

Tiene todo lo necesario para brindar soporte técnico, mis expectativas son muy altas. Es altamente personaliza ble y muy intuitivo. También me gusta mucho que tienen en cuenta la integración por api.El tiempo en que se crea un ticket por envío de correos es rápido. La creación de grupos para tickets y tipificación según sea incidente requerimiento o problema es muy benéfico. Se puede hacer una integración con esta plataforma super rápido. la administración de usuarios y empresas permite que se haga una gestión de clientes al mismo tiempo. brindan la posibilidad de integrar con los colores corporativos para que el cliente no pierda la sensación de continuar en la misma plataforma. Si no eres capaz de hacer la configuración o integración, te brindan la posibilidad de asesorarte e incluso ayudarte en todo el proceso. tienen app movil lo cual es excelente ya que actualmente se usan mas los moviles que los pc. En esta app se puede loguear ya sea cliente o administrador segun sean sus roles. pude configurar el logo de mi empresa lo cual es muy importante para mi por temas de marketing e imagen corporativa. tambien permite generar informes para el seguimiento de casos.

What do you dislike?

Quizás no me gusta tanto el hecho de que la versión gratuita solo tenga un administrador. Sin embargo para comenzar da una plataforma muy completa.

Recommendations to others considering the product:

por supuesto que si

What problems are you solving with the product? What benefits have you realized?

Soporte a nivel 1 para clientes externos. Tambien soporte para nuestros desarrollos y proyectos internos.

...more
Source : g2crowd.com
(Reviewed on 06 April 2019)
"It is an incredible tool."

What do you like best?

I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response.

What do you dislike?

It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product.

Recommendations to others considering the product

It is a great system and all users feel happy. It is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers. I recommend using this system, it is great and it helps us a lot.

What business problems are you solving with the product? What benefits have you realized?

A great tool for effective management of customers. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient manner. This system has improved our communication with customers and has not helped much to be more efficient in our daily work.

...more
Source : g2crowd.com
(Reviewed on 20 March 2019)
"It is an incredible tool."

What do you like best?

I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response.

What do you dislike?

It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product.

Recommendations to others considering the product

It is a great system and all users feel happy. It is really helping many companies and people to make their day to day much easier, and this translates into profits for us as Deskero customers. I recommend using this system, it is great and it helps us a lot.

What business problems are you solving with the product? What benefits have you realized?

A great tool for effective management of customers. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient manner. This system has improved our communication with customers and has not helped much to be more efficient in our daily work.

...more
Source : g2crowd.com
(Reviewed on 15 February 2019)
"""Adaptable astonishing interface with your customers"""

What do you like best?

Awed with the straightforwardness and customisability of Deskero. This cloud help work territory programming in like manner fills in as an adaptable help ticket system. Inconceivable gadget to manage our customer advantage needs. The visit and responsibility features let our assistance assemble interface with our customers in a proactive way.Improves the correspondence so enough! Customized sees are so fair - keeps everyone revived instantly about any give an account of the issues!

What do you dislike?

Customers have uncovered that their records are blocked when they are as of late made, yet nothing that can not be controlled. Deskero needs to upgrade its ability to join with outcast applications. It could make the adaptable application all the more simple to utilize.

Recommendations to others considering the product

It has all the unimaginable features and that is just a glimpse of a larger problem! It's social coordination, dashboards and consolidated examination are at least a for this gadget I watched Deskero to be our best fit. We have used it for a significant long time to manage step by step I.T. tickets/events, and for requesting/adventures. We exchange the data and plan examination to perceive locales inside our establishment that could use upgrade.

What business problems are you solving with the product? What benefits have you realized?

It changes over joint efforts with customers into tickets. It is a key part to deal with and mastermind questions and update the customer advantage process.It gives us an in house empower work territory to gadget to create all assistance errands, including naming express task, observing all assistance requests and checking progress.

...more
Source : g2crowd.com
(Reviewed on 12 February 2019)
"Perfect ticket software"

What do you like best?

Deskero is the best because are simple and efficient

What do you dislike?

I don't like the limits of many functions

What business problems are you solving with the product? What benefits have you realized?

I have many benefits

...more
Read All Reviews

Videos on Deskero

Deskero - Help Desk made easy
Deskero - Help Desk made easy

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com