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About Deskero

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features
    99%
  • Reviews
    73%
  • Momentum
    60%
  • Popularity
    80%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Deskero Awards

Most Popular Software
# 18 Most Popular Software Help Desk Software
Q2 2023
Most Popular
# 13 Most Popular Help Desk Software
Q1 2022
Most Popular
# 18 Most Popular Help Desk Software
Q1 2021

Deskero Features

Help Desk Features

  • Features:
    99%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Deskero Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Grow $9.00 $12.00 per user / month

Better help desk for stronger interaction

Features

  • Social network ticketing
  • Automatic assignment
  • Live chat
  • Desktop notifications
  • Full APIs

Business $25.00 $30.00 per user / month

The ultimate customer care tool

Features

  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automation)

Premium $90.00 $120.00 per month

Control & automation, at your service!

Features

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Deskero Pricing.

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Kustomer
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Agiloft
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Deskero Reviews

User Rating

4.4/5 (Based on 171 Ratings)

Ratings Distribution

  • Excellent

    52.4%
  • Very Good

    42.9%
  • Average

    4.8%
  • Poor

    0%
  • Terrible

    0%

Do You Use Deskero?

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Videos on Deskero

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Deskero - Help De...

Deskero FAQs

What is Deskero used for?

Deskero is Help Desk Software. Deskero offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Deskero features.

What are the top alternatives for Deskero?

Here`s a list of the best alternatives for Deskero:

Does Deskero provide API?

Yes, Deskero provides API.

Deskero Contact

Vendor Details

London, United Kingdom Founded : 2012

Contact Details

Not available

https://www.deskero.com/

Social Media Handles

Download White Papers And Ebooks On Help Desk Software

View All Downloads
The Guide to Helpdesk Management System The Guide to Helpdesk Management System Download PDF
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence How Customer Service Leaders Can Thrive Alongsi... Download PDF
The Beginner's Guide to Customer Service Bots The Beginner's Guide to Customer Service Bots Download PDF
What every customer service head should know about Self-Service What every customer service head should know ab... Download PDF
Customer Happiness Benchmark Report Customer Happiness Benchmark Report Download PDF

Customers

WConsulting
AES
Ciel
Alycbur
Eni
Bi Factory
Verso
On
Energuate
Xenios

Deskero Integrations

Gmail
Gmail Email Marketing Software
WordPress
WordPress Website Builder Software
Zapier
Zapier iPaaS Software

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