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About Capacity

Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    69%
  • Momentum
    63%
  • Popularity
    85%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

Capacity Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Capacity Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Capacity Pricing.

Capacity Alternatives

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Capacity Reviews

User Rating

4.9/5 (Based on 53 Ratings)

Rating Distribution

  • Excellent

    90.6%
  • Very Good

    7.5%
  • Average

    1.9%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Easy to Use Interface, Knowledge Base, Excellent Customer Service, Helpdesk

Limited Reporting Functionality, Lack of Integrations, Time Consuming Setup, Slow Platform

Do You Use Capacity?

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Review Summary

Capacity is a user-friendly platform that provides comprehensive support solutions, centralizing knowledge and streamlining communication. Users appreciate its ease of use, the robust knowledge base, and the effectiveness of the chatbot in answering questions and managing tickets. While some users find initial setup time-consuming, they commend the platform's continuous improvement and the responsiveness of the support team. The ability to automate routine tasks and provide self-service options is a key benefit, allowing teams to focus on more complex issues.

Pros

  • Easy to use and customize for unique needs.
  • The AIpowered chatbot helps answer questions quickly.
  • Capacity streamlines ticket management and communication.
  • Excellent customer service & dedicated support team.

Cons

  • Analytics could be more userfriendly and intuitive.
  • Initial setup requires dedicated time and effort from multiple parties.
  • Some users find the guided conversations tricky to build.
  • Limited integrations with other communication systems.

Capacity Reviews

AI-Generated from the text of User Reviews

Videos on Capacity

Capacity Contact

Vendor Details

University City, Missouri Founded : 2017

Contact Details

(314) 502-9412

https://capacity.com/

Social Media Handles

Customers

Asembia
Chargebee
CMG
3M
EXL
Smartstop
Pearson

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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