About Capacity

Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today.

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Pricing

Free Trial Not Available
Starts at $49.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

65%
Popularity

85%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Capacity Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Capacity Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Growth $49.00 $49.00 per user / month

Features

Bots - 1 AI-Powered Bot + FAQ Responses
Interfaces - Customizable, Brandable Web Concierge Interface
Knowledge Base - Knowledge Articles + Service Portal / CMS
Cloud Drive - Cloud Drive with 10GB Storage
Tier 1 Management - Helpdesk + Ticketing Workflow with Kanban
Custom Assignment - Custom Ticket Fields
Integrations - State of the Art Natural Language Processing
Editors - Guided Conversation Editor
Analytics - Basic Analytics (3 Dashboards)
Support - Email Support
Billing - * Annually, 10 user minimum

Professional $99.00 $99.00 per user / month

Features

Includes features of Growth plan, plus
Bots - Upto 3 bots
Interfaces - Email, Slack, MS Teams Interfaces
Knowledge Base - Custom CSS and Javascript
Cloud Drive - Cloud Drive with 100GB Storage
Tier 1 Management - Live Chat including AI Powered Suggestions
Custom Assignment - Custom Ticket Fields
Integrations - O365 or G Suite integration
Editors - Surveys Editor
Costom Data - Custom Concierge Variables
Automation - System Automation
Analytics - Advanced Analytics (3 Dashboards)
Support - Priority Support
Billing - * Annually, 10 user minimum

Enterprise Custom

Features

Includes features of Professional plan, plus
Bots - Unlimited bots
Interfaces - SMS, Mobile App (iOS, Android soon) Interfaces
Knowledge Base - Single Sign On (SSO)
Cloud Drive - Cloud Drive with 1TB Storage
Tier 1 Management - SLA Management
Custom Assignment - Dynamic Helpdesk Assignment
Integrations - 120+ App Integrations
Editors - Javascript Code Editor
Costom Data - Capacity DB and LiveDB (MySQL, MariaDB, Postgres, Oracle, SQL Server)
Automation - RPA Web + Custom Event Driven Automations
Developer Platform - Developer Platform Low Code Editor
Workflows - Workflows No Code Editor
History - Unlimited Version History for Guided Conversations, Workflows, Articles, FAQs
Session Reply - Replay visitors sessions on your website
Intelligent Document Processing - Classify, Split, Mine, Extract and Redact Documents
Analytics - Analytics API
Support - Dedicated CSM
Billing - Annually

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Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Capacity Pricing.