Home/CRM Software/Zoho CRM
Updated on: May 30, 2020
What is Zoho CRM ?
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Zoho CRM

A fully-featured CRM software
(3,287 Ratings) Write Review

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process.

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Zoho CRM Features Show All Features

Zoho CRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, California
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Zoho CRM Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
MONTHLY YEARLY
Free
Free

Features

  • Free for 3 Users
  • Basic Support
  • Leads
  • Contacts
  • Accounts
  • Deals
  • Tasks, events, call log, and notes
  • CRM views
  • Advanced filters
  • Page customization
  • Rename tabs
  • Custom list views : 5 per Module
  • Workflow rules : 1 Rule per Module
  • Email Notification : 5 Emails per Rule, 50 Emails per User License, 150 Emails per Day
  • Task Action : 5 per Action
  • Standard reports
  • Charts
  • Email templates : 10
  • Email opt-out
  • Website visitor tracking
  • Web-to-lead form : 1 form per module
  • Web-to-contact form : 1 form per module
  • Calendar
  • Status updates
  • Direct messages
  • Attach files to feeds
  • Follow-up rules
  • Business hours
  • Folder sharing
  • Attach documents
  • File versioning
  • Reviews
  • Free storage per organization : 1 GB
  • Data storage (all modules) : 5000
  • Import data (per batch) : 1000
  • Export module data
  • Data backup : $8.72 per Request
  • Import history : Past 60 days
  • Profiles : 2
  • Organizational hierarchy (Roles) : 2
  • Integration with Zoho Motivator, Zoho Campaigns, Zoho Analytics, Zoho Reports, Zoho Projects, Zoho SalesIQ, Zoho Desk, Zoho Survey
  • Zoho CRM contextual gadget for Gmail
  • Export events to Google Calendar
  • Export to Google Tasks
  • API : 5000 Calls per Day per Organization
  • Basic Support
Standard
$12 /User/Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Scoring Rules
  • Email Insights
  • Workflow Conversion
  • Tags and Groups
  • Web Forms
  • Custom, Unique Fields
  • Custom Reports and Dashboards
Professional
$20 /User/Month
Billed Yearly

Features

  • Includes features of Standard plan, plus
  • SalesSignals - Real-time Notifications
  • Blueprint - Process Management
  • Email Integration - IMAP
  • Web-to-Case Forms
  • Inventory Management
  • Validation Rules
  • Google Ads Integration
Enterprise
$35 /User/Month
Billed Yearly

Features

  • Includes features of Professional plan, plus
  • Zia Voice- Conversational AI
  • SalesInbox - Pipeline View for Emails
  • Canvas - Visual CRM view
  • Built-in Analytics
  • Multi-user Portals
  • Custom Modules and Buttons
  • Mobile SDK and App Distribution
  • Territory Management
Ultimate
$100 /Month

Features

  • Includes features of Enterprise plan, plus
  • Advanced Customization
  • Automation suggestions
  • Data enrichment
  • Enhanced storage
  • Email sentiment
CRM Plus
$50 /User/Month
Billed Yearly

Features

  • Includes features of Enterprise Edition plan, plus
  • Email marketing
  • Customer surveys
  • Visitor tracking
  • Social Media Marketing
  • Project management
  • Advanced Analytics
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Zoho CRM Pricing
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho CRM FAQs

Zoho CRM is CRM Software. Zoho CRM offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Referral Tracking
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about Zoho CRM features.

The pricing for Zoho CRM starts at $18.00 per user per month. Zoho CRM has 5 different plans:

  • Standard at $18.00 per user per month.
  • Professional at $30.00 per user per month.
  • Enterprise at $45.00 per user per month.
  • CRM Plus at $60.00 per user per month.
  • Ultimate at $100.00 per month.
    • Zoho CRM also offers a Free Plan with limited features.

      Learn more about Zoho CRM pricing.

Yes, Zoho CRM offers a free plan.

Learn more about Zoho CRM pricing.

Yes, Zoho CRM provides API.

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Zoho CRM Reviews

OVERALL RATING
3.2
Based on 3,287 Rating(s)
Rating Distribution
  • 1652
  • 440
  • 343
  • 821
  • 31
SHARE YOUR EXPERIENCE Write a Review
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David HillSource : play.google.com
(Reviewed on 02 May 2020)

I use this app everyday when on the road, Great app and works very well.

...more
Alok SinghSource : play.google.com
(Reviewed on 02 May 2020)

Lead is not convert in contact please solve it

...more
William NicholsSource : play.google.com
(Reviewed on 01 May 2020)

I tried to use it and couldn't get it set up. Way too much work to onboard.

...more
Flint FerkinSource : play.google.com
(Reviewed on 01 May 2020)

Really simple yet able to most work that I do on the computer. Well done

...more
Hope HawkSource : play.google.com
(Reviewed on 30 April 2020)

I like it you lean so much from it

...more
Shanu KhanSource : play.google.com
(Reviewed on 30 April 2020)

App is not working Infact when I am trying to login the app has stop responding.

...more
Unique62Source : trustpilot.com
(Reviewed on 28 April 2020)
Fake company

This is a con company they keep sending me emails saying Adam lowes your account email hasn’t been accessed for over 120 days, for one thing I’m not Adam lowes they are sending it to a different address they have been reported as phishing spam also there emails are flagged I believe this company is fake and run by incompetent staff, they will be reported every time they send fake and false spam emails

...more
HAMDI KHALID43Source : play.google.com
(Reviewed on 28 April 2020)

This is my first time to use it , I will give you my last assessment later on..

...more
Dave OwersSource : play.google.com
(Reviewed on 27 April 2020)

Great low cost CRM

...more
Krushna PattewarSource : play.google.com
(Reviewed on 26 April 2020)

Complex app difficult to understand hard to use Less features No mark selection available

...more
Read All Reviews

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Free and Open Source Softwares
Acquiring new customers is important to scale up a business, but retaining the existing customers... read more

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by Zoho CRM
Maintaining a Clean CRM Database
It helps to learn in an effective way by which you can maintain a clean, organized and valid data set in Zoho CRM. It...
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by Zoho CRM
Gain more insight into sales with three types of CRM reports
This ebook leads you with the solutions to gain more insight into sales with three types of CRM Reports. Its a time...
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