Home/CRM Software/Zoho CRM
Updated on: November 18, 2019
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Zoho CRM

A fully-featured CRM software
(2,343 Ratings) Write Review

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process.

Zoho CRM Awards

Zoho CRM Features Show All Features

Zoho CRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, California - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Zoho CRM Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoho CRM cost ?
The pricing for Zoho CRM starts at $18.0 per user per month. Zoho CRM has 5 different plans such as - Standard at $18.0 per user per month, Professional at $30.0 per user per month, Enterprise at $45.0 per user per month, CRM Plus at $60.0 per user per month and Ultimate at $100.0 per month. Zoho CRM also offers a Free Plan with limited features.
MONTHLY YEARLY
Free
Free

Features

  • Free for 3 Users
  • Basic Support
  • Leads
  • Contacts
  • Accounts
  • Deals
  • Tasks, events, call log, and notes
  • CRM views
  • Advanced filters
  • Page customization
  • Rename tabs
  • Custom list views : 5 per Module
  • Workflow rules : 1 Rule per Module
  • Email Notification : 5 Emails per Rule, 50 Emails per User License, 150 Emails per Day
  • Task Action : 5 per Action
  • Standard reports
  • Charts
  • Email templates : 10
  • Email opt-out
  • Website visitor tracking
  • Web-to-lead form : 1 form per module
  • Web-to-contact form : 1 form per module
  • Calendar
  • Status updates
  • Direct messages
  • Attach files to feeds
  • Follow-up rules
  • Business hours
  • Folder sharing
  • Attach documents
  • File versioning
  • Reviews
  • Free storage per organization : 1 GB
  • Data storage (all modules) : 5000
  • Import data (per batch) : 1000
  • Export module data
  • Data backup : $8.72 per Request
  • Import history : Past 60 days
  • Profiles : 2
  • Organizational hierarchy (Roles) : 2
  • Integration with Zoho Motivator, Zoho Campaigns, Zoho Analytics, Zoho Reports, Zoho Projects, Zoho SalesIQ, Zoho Desk, Zoho Survey
  • Zoho CRM contextual gadget for Gmail
  • Export events to Google Calendar
  • Export to Google Tasks
  • API : 5000 Calls per Day per Organization
  • Basic Support
Standard
$12 /User/Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Email insights
  • Scoring rules : 10 rules per module
  • Custom fields : 10 fields per module
  • Unique fields : 2 fields per module
  • Tab groups : 10 groups
  • Workflow rules : 6 rules per module, 5 conditions per rule
  • Email Notification : 100 emails per User License
  • Convert Action
  • Zia Intelligence for Automation
  • Custom reports : 100
  • Schedule reports : 20 Schedulers per user, Maximum 100 schedulers per day.
  • Custom dashboards : 10 Dashboards
  • Social tab : 1 Brand
  • Email templates : 100
  • Web-to-lead form : 5 form per module
  • Web-to-contact form : 5 form per module
  • Tagging : 5 tags per record, 20 tags per module
  • Data storage (all modules) : 100000
  • Data backup : 2 backups per month
  • Profiles : 5
  • Organizational hierarchy (Roles) : 5
  • Groups : 20
  • CRM Marketplace (Extensions for Zoho CRM)
  • Functions : 15000 credits per day per organization
Professional
$20 /User/Month
Billed Yearly

Features

  • Includes features of Standard plan, plus
  • Macros
  • SalesSignals
  • Scoring rules : 20 rules per module
  • Email Association with Deals
  • Custom fields : 155 fields/module (Note: Activities module has only 140 fields)
  • Custom links : 10 per module
  • Validation Rules : 5 rules per layout
  • Custom list views : Unlimited
  • Workflow rules : 20 rules per module, 5 conditions per rule
  • Email Notification : 200 emails per User License
  • Field update Action : 3 updates per action
  • Webhook Action : 1 per action, 10000 calls per day or 100 calls per user license per day. Limit applicable for the org. (whichever is lower)
  • Assignment rules : 20 rules and 20 rule entries
  • Active Blueprints : 3
  • Common Transition per Blueprint : 2
  • Transition per Blueprint : 10
  • Field count during Transition : 4
  • Custom reports : Unlimited
  • Custom dashboards : Unlimited
  • Email templates : Unlimited
  • Mass email : 500 emails per day
  • Zoho CRM for Google Ads
  • Web-to-lead form : 10 form per module
  • Web-to-contact form : 10 form per module
  • Web-to-case form
  • Gamescope
  • Tagging : 10 tags per record, 60 tags per module
  • Products
  • Price books
  • Sales quotes
  • Sales orders
  • Invoices
  • Vendors
  • Purchase orders
  • Cases
  • Solutions
  • Data storage (all modules) : Unlimited
  • Import data (per batch) : 20000
  • De-duplicate data
  • Profiles : 15
  • Organizational hierarchy (Roles) : 10
  • Field-level security
  • Groups : 30
  • Zoho Mail Add-on
  • Zoho Writer Add-on
  • Zoho Finance Suite Integration
  • Plug-in for Microsoft Outlook
  • Plug-in for Microsoft Office
  • Zoho CRM web forms for Google Sites : 10 per module
  • API : 500000 credits per day per organization
  • Functions : 20000 credits per day per organization
Enterprise
$35 /User/Month
Billed Yearly

Features

  • Includes features of Professional plan, plus
  • Multiple currencies
  • Contextual custom related lists
  • Scoring rules : 30 rules per module
  • Email parser
  • Custom fields : 310 Fields per Module (Note: Activities module has only 230 fields)
  • Picklist history tracking
  • Web tabs : 25
  • Custom modules : 50 modules
  • Custom buttons : 50 per module
  • Sandbox
  • Page layouts : 3 per module
  • Canvas view : 3 views per module per organization (with every user license)
  • Layout Rules : 10 per layout
  • Validation Rules : 10 rules per layout
  • Subforms : 2 per module
  • Translations
  • Reporting Hierarchy
  • Multi-select Lookup : 2 per module
  • Tab groups : 25 groups
  • Workflow rules : 50 rules per module, 10 conditions per rule
  • Email Notification : 300 emails per User License
  • Webhook Action : 1 per Action, 20000 Calls per Day or 500 Calls per User License per Day (Limit applicable for the organization (whichever is lower))
  • Functions : 1 Instant Action and 5 Scheduled Actions per Rule
  • Scheduled Actions : 5 per Workflow rule
  • Approval process
  • Assignment rules : 20 Rules and 50 rule entries
  • Schedules
  • Case escalation rules
  • Active Blueprints per module : 20
  • Common Transition per Blueprint : 5
  • Transition per Blueprint : 100
  • Field count during Transition : 10
  • Lead Conversion Prediction
  • Deal Closure Prediction
  • Data Enrichment (Paid Extension)
  • Zia Voice
  • Zia Reminder
  • Best time to contact
  • Macro suggestion
  • Funnels
  • Target Meter
  • Comparator
  • Anomaly Detectors (Powered by Zia) : 10 trends
  • Social tab : 2 Brands
  • Mass email : 1000 Emails per Day
  • Auto-responders : 3 autoresponders
  • Tagging : 10 tags per record, 100 tags per module
  • Web-to-case form : 20 forms per module
  • Portals
  • Free Storage per User license : 1 GB
  • Import data (per batch) : 30000
  • Profiles : 25
  • Organizational hierarchy (Roles) : 250
  • Data sharing rules : 15 rules per module
  • Groups : 50
  • Record-level sharing
  • Data Encryption (EAR)
  • Territory management : 150 territories
  • Zoho Webinar Integration
  • Zoho Backstage Integration
  • Integration with Zoho Creator
  • Zoho SalesInbox
  • Zoho CRM web forms for Google Sites : 20 per module
  • Mobile SDK
  • Web Apps SDK
  • Widgets
  • Connections
  • API : 1000000 credits per day per organization
  • Functions : 100000 credits per day per organization
Ultimate
$100 /Month

Features

  • Includes features of Enterprise plan, plus
  • Dedicated database cluster
  • Advanced Customization
  • Automation suggestions
  • Data enrichment
  • Enhanced storage
  • Email sentiment
CRM Plus
$50 /User/Month
Billed Yearly

Features

  • Includes features of Enterprise Edition plan, plus
  • Email marketing
  • Customer surveys
  • Visitor tracking
  • Social Media Marketing
  • Project management
  • Advanced Analytics

Add-ons

  • CRM - 5GB Storage : $5 per month
  • Campaigns - 5000 Contacts : $45 per month
  • SalesIQ - 100000 Visitors : $100 per month
  • Reports - 2 Million Rows : $80 per month
  • Social - 1 Brand : $20 per month
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zoho CRM Reviews

OVERALL RATING
3.3
Based on 2,343 Rating(s)
Rating Distribution
  • 1226
  • 340
  • 236
  • 511
  • 30
SHARE YOUR EXPERIENCE Write a Review
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sanjeev raghavSource : play.google.com
(Reviewed on 08 November 2019)

very good app

...more
AtopsybbSource : itunes.apple.com
(Reviewed on 06 November 2019)
Great app but still needs improvement

As I said bf, Zoho, great app. I really am pleased with the intuitiveness of this app. One of the most useful app on my phone 👏🏽👏🏽👏🏽 I have more suggestions for you. Make a way to export multiple contacts/leads?. I see I can export one st a time but what if need to export 40? Pl see this is much needed. Thanks

...more
ravikiransdcrmSource : play.google.com
(Reviewed on 05 November 2019)

Found it too good

...more
Zewo MalukSource : play.google.com
(Reviewed on 04 November 2019)

I love?it lrading stocks marketing

...more
Akhil AlexSource : play.google.com
(Reviewed on 30 October 2019)

Supperb

...more
cwSource : trustpilot.com
(Reviewed on 29 October 2019)
Somehow tried to hack my emails.

Somehow tried to hack my emails.

...more
Mushtaq KhanSource : play.google.com
(Reviewed on 26 October 2019)

Brilliant app

...more
PAVING EXPERTSource : play.google.com
(Reviewed on 26 October 2019)

Excellent

...more
Trish LopenaSource : play.google.com
(Reviewed on 26 October 2019)

They made me wait 1 hr on phone on-hold.

...more
Metro Pain CentersSource : itunes.apple.com
(Reviewed on 24 October 2019)
Email

Email event invites don’t always go out! Wasting lots of time confirming. The inconsistency doesn’t make any sense.

...more
Read All Reviews

Videos on Zoho CRM Youtube Official Channel

Zoho CRM - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing
Get to know Zoho CRM
Zoho CRM: Advanced Analytics

Zoho CRM Screenshots

Zoho CRM Demo - GameScope
Zoho CRM Demo - Reports and Dashboards
Zoho CRM Demo - SalesSignals
Zoho CRM Demo - Chat
Zoho CRM Demo - iCal sync
Zoho CRM Demo - Advanced filters
Zoho CRM screenshot: Activities Kanban View
Zoho CRM screenshot: Dashboard - Choose what you want to view when you login to your account
Zoho CRM screenshot: Dashboard- scroll and you can add more components to your home screen
Zoho CRM screenshot: Over 12 kinds of reports. Choose how you want to view them
Zoho CRM screenshot: Revolutionary email inbox for salespeople free on request
Zoho CRM screenshot: Share news and receive updates from colleagues within CRM via Feeds
Zoho CRM screenshot: Spot the anomalies that hinder your sales with the help of Zia
Zoho CRM screenshot: Reach customers in their best time to contact.
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Demo - GameScope
Zoho CRM Demo - GameScope
Zoho CRM Demo - Reports and Dashboards
Zoho CRM Demo - SalesSignals
Zoho CRM Demo - Chat
Zoho CRM Demo - iCal sync
Zoho CRM Demo - Advanced filters
Zoho CRM screenshot: Activities Kanban View
Zoho CRM screenshot: Dashboard - Choose what you want to view when you login to your account
Zoho CRM screenshot: Dashboard- scroll and you can add more components to your home screen
Zoho CRM screenshot: Over 12 kinds of reports. Choose how you want to view them
Zoho CRM screenshot: Revolutionary email inbox for salespeople free on request
Zoho CRM screenshot: Share news and receive updates from colleagues within CRM via Feeds
Zoho CRM screenshot: Spot the anomalies that hinder your sales with the help of Zia
Zoho CRM screenshot: Reach customers in their best time to contact.
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots
Zoho CRM Screenshots

Articles on Zoho CRM

Free and Open Source Softwares
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Download white papers and ebooks on Zoho CRM View All Downloads

by Zoho CRM
Maintaining a Clean CRM Database
It helps to learn in an effective way by which you can maintain a clean, organized and valid data set in Zoho CRM. It...
read more
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by Zoho CRM
Gain more insight into sales with three types of CRM reports
This ebook leads you with the solutions to gain more insight into sales with three types of CRM Reports. Its a time...
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