Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||Pleasanton, CA - 94588 / +1 (888) 900-9646|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||CRM Software|
$12 per User per Month billed Annually
$18 per User per Month billed Monthly
$20 per User per Month billed Annually
$30 per User per Month billed Monthly
$35 per User per Month billed Annually
$45 per User per Month billed Monthly
$100 per User per Year billed Annually
(The software offers pricing in Yearly plan)
Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Zoho streamlines the bid process, provides reports that show bids won, lost not bid etc. captures all contact information needed, prompts notifications to follow up
Cons: not user friendly when it comes to wanting to print a bid report so I can discuss bids in a meeting away from my computer.
Overall: we don't loose tack of bids
Pros: Easy to use with all customization and functionality that's needed to fit your business model.
Cons: Nothing really. You made it very useful to anybody.
Pros: Good easy to use , good for adding details and maintaining calls and leads
Cons: Need to update super simple mostly companies make admin to all
Overall: Great I used it for 3 years
Pros: When I started my small business I wanted to keep expenses low...Zoho fit that model without having to sacrifice on options.
Cons: This software I was able to out grow it.
Pros: I appreciate the ease of use. Zoho CRM allows for all staff to manage and update a platform that is visible to all members working on various data projects.
Cons: I have not come across any disadvantage to this program as of yet.
Pros: Although it is the simplest CRM however you can achieve all the business functionality
Cons: marketing isn't so strong like other competitors
Overall: Great although I used the free trial
Pros: I really like The ability to manage all the filled forms by our customers.
Cons: Sometimes the program fail to load on Safari
Overall: It made my life easier
What I like most about Zoho is the procedure of creating a system to attract potential customers. Progressively this system collects valuable information to boost your sales to customers who are more likely to buy.
This tool works well, allows me to manage advertising emails implemented correctly, a customizable and automated system makes zoho a pleasure when it comes to attracting new customers. It's really the best thing for me that this app has, especially when you integrate it into other apps thanks to the compatibility it handles. Zoho is a very valuable tool, versatile but also powerful and effective that is why I like it so much.
The learning curve can be more complex than I would like, it is certainly customizable and the configurations allow me to achieve great effective automation but it is also true that to achieve that you need a little effort, you need to learn more about the platform. This is probably because the company doesn't have as much time online as others and they haven't improved on these kinds of details but hopefully they'll figure that out soon since they're doing well.
My recommendation is quite simple. It's new software, but it promises a lot. If you want a medium and long term option, Zoho is excellent, but if what you are looking for is a more complete tool that solves everything already maybe on the market you will find better options than Zoho.
Marketing and sales management has improved substantially thanks to the implementation of this system. While it's a program that's still a little new, we as a company have served us a lot and more than fixing a problem has helped us to be more efficient in our sales system.
Pros: Customize field is a good function to have
Cons: customize function not free enough for the user.
Pros: I like the ease of the CRM. I came from a company that had SalesForce and I found that to be cumbersome.
Cons: I have nothing negative to say about Zoho CRM.