Home/Help Desk Software/Supportbench
Updated on: January 29, 2022

What is Supportbench ?

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Supportbench - Help Desk Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Supportbench

Customer Support Software that Emphasizes Customer Relationships
(19 Ratings) Write Review

Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API.

Supportbench Features Show All Features

Supportbench Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Vancouver, British Columbia
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software
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Supportbench Pricing

Pricing ModelQuotation Based
All-In-One
Custom

Features

  • Ticket management
  • Product & License Management
  • Knowledge Base and KCS
  • Scorecards
  • Customer Health Scoring
  • Customer Notes and Popups
  • Notification Engine
  • Rest API
  • Standard Reporting and Dashboards
  • Direct Integrations
  • Sentiment and Emotional analysis
  • Business Process Automation via our Workflow Engine
Enterprise
Custom

Features

  • Includes features of All-In-One plan, plus
  • Dedicated Account Manager
  • External auditing via Microsoft Sentinel
  • SAML
  • Sandbox Access
  • Customizable Health Scoring
  • Customizable Scorecards
  • Data Warehousing for simple access with PowerBI and Tableau
  • Projects
  • Webhooks and increased API daily limit
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Disclaimer: The pricing details were last updated on 18/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Supportbench pricing.

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Supportbench vs Reamaze

Supportbench Reviews

OVERALL RATING
4.9
Based on 19 Rating(s)
Rating Distribution
  • 100 %
  • 0 %
  • 0 %
  • 0 %
  • 0 %
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Videos on Supportbench

Supportbench Overview
Supportbench Overview

Supportbench Screenshots

Supportbench screenshot
Supportbench screenshot
Supportbench screenshot
Supportbench screenshot
Supportbench screenshot
Supportbench screenshot
Supportbench screenshot

Supportbench FAQs

Supportbench is Help Desk Software. Supportbench offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Supportbench features.

Yes, Supportbench provides API.

Customers

Wolseley
Wolseley
Payfirma
Payfirma
Southern Solutions
Southern Solutions

Supportbench Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com