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About Supportbench

Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    60%
  • Reviews
    71%
  • Momentum
    60%
  • Popularity
    80%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Supportbench Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Business $32.00 $40.00 per month

Best for mid-sized teams

Features

  • Ticket Management
  • Email Management
  • Chat
  • Knowledge Base
  • CSAT, CES, and NPS
  • Website Widget
  • Mobile App
  • Workflow Automation
  • Customer Health Scoring
  • 24/7 Support
  • KPI Scorecards
  • Calendaring
  • REST API

Enterprise Custom

Best for many large teams

Features

  • Includes features of Business plan, plus
  • Custom Roles Permissions
  • Customer Roles
  • BI Micro-Service for PowerBI and Tableau
  • Single Sign-On (SSO)
  • Live Onboarding Training
  • Dedicated Success Manager

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Supportbench Pricing.

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Supportbench Reviews

User Rating

4.8/5 (Based on 99 Ratings)

Ratings Distribution

  • Excellent

    88.9%
  • Very Good

    6.1%
  • Average

    5.1%
  • Poor

    0%
  • Terrible

    0%

Do You Use Supportbench?

Write a Review

Supportbench User Reviews

Videos on Supportbench

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Supportbench Screenshots

Supportbench FAQs

What are the top alternatives for Supportbench?

Here`s a list of the best alternatives for Supportbench:

Does Supportbench provide API?

Yes, Supportbench provides API.

Supportbench Contact

Vendor Details

Vancouver, British Columbia Founded : 2015

Contact Details

Not available

https://supportbench.com/

Social Media Handles

Grid Report for Supportbench

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Customers

Wolseley
Payfirma
Southern Solutions

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