Supportbench

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About Supportbench

Deep Dive with Clara AI

Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $32.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

60%
Momentum

60%
Popularity

67%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Supportbench Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Supportbench Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Business $32.00 $40.00 per month

Best for mid-sized teams

Features

Ticket Management
Email Management
Chat
Knowledge Base
CSAT, CES, and NPS
Website Widget
Mobile App
Workflow Automation
Customer Health Scoring
24/7 Support
KPI Scorecards
Calendaring
REST API

Start Free Trial

Enterprise Custom

Best for many large teams

Features

Includes features of Business plan, plus
Custom Roles Permissions
Customer Roles
BI Micro-Service for PowerBI and Tableau
Single Sign-On (SSO)
Live Onboarding Training
Dedicated Success Manager

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Supportbench Pricing

Supportbench Alternatives

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4.6 6,390 user ratings

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HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

View Details Supportbench Vs HelpDesk

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CRMdesk Help and support your customers and staff read more

4.3 110 user ratings

View Details Supportbench Vs CRMdesk

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Teamwork Desk Help desk tool for effortless customer interaction read more

4.5 84 user ratings

View Details Supportbench Vs Teamwork Desk

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UseDesk Omnichannel support platform read more

5 5 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Trakdesk Redefine the way to provide support to customers read more

4.9 12 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

View Details Supportbench Vs BoldDesk

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpdeskEddy Advanced analytics by any indicators in the system read more

View Details Supportbench Vs HelpdeskEddy

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AzureDesk Delight Customers with Exceptional Service read more

4.6 85 user ratings

View Details Supportbench Vs AzureDesk

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support Hub An ideal helpdesk software read more

View Details Supportbench Vs Support Hub

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout Keep your customers happy with the integrated service tool read more

3 37 user ratings

View Details Supportbench Vs Help Scout

Supportbench Reviews

User Rating

4.9/5 (Based on 287 Ratings)

Rating Distribution

Excellent
88.5%
Very Good
10.5%
Average
1%
Poor
0%
Terrible
0%

User Sentiments

AI-Driven Features, Customer Support Management, Customizable Dashboards, Ease of Use

Mobile App Functionality, Limited Third-Party Integrations, Steep Learning Curve, Lack of Offline Mode

Do You Use Supportbench?

Write a Review

Review Summary

SupportBench is praised for its exceptional support, user-friendly interface, and AI-driven features. Users highlight the platform's ability to centralize support operations, improve customer service efficiency, and provide valuable insights into customer needs. They appreciate the AI-powered sentiment analysis, chatbot capabilities, and customizable dashboards, which streamline processes and enhance communication. However, some users point out limitations in the mobile app and integration options, suggesting areas for improvement.

Pros

Support Bench provides exceptional customer service.
AIdriven features improve efficiency and customer experience.
The platform is userfriendly and customerfriendly.

Cons

The mobile app could be improved with more features.
SIdriven features need further development.

Supportbench Reviews

AI-Generated from the text of User Reviews

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Videos on Supportbench

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Supportbench FAQs

What is Supportbench used for?

Supportbench is Help Desk Software. Supportbench offers the following functionalities:

AI Assistant
Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about Supportbench features.

What are the top alternatives for Supportbench?

Here`s a list of the best alternatives for Supportbench:

Does Supportbench provide API?

Yes, Supportbench provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.