Trakdesk

About Trakdesk

Trakdesk emerged from a pressing need for innovation in customer support software. The existing market offered tools that had become sluggish, outdated, and frustratingly limited in features. Trakdesk saw this gap and stepped in to revolutionize the user experience. With its intuitive design and robust functionality, Trakdesk offers a refreshing alternative, combining speed with a friendly UI to help businesses streamline their customer support processes. It empowers users to focus on what truly matters—providing exceptional customer service and growing their brand. Say goodbye to clunky software and hello to seamless, efficient support with Trakdesk.

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Pricing

Free Trial Available
Starts at $9.99.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

72%
Momentum

63%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

Trakdesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Document Storage

Helps in storing the documents electronically and in a systematic way

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Trakdesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Starter $9.99 $11.99 per user / month

Features

Email to ticket
Custom Domain
Ticket Time Tracking
Single Business Hour
Multiple Email Accounts
Satisfaction Surveys
App integrations

Professional $16.99 $19.99 per user / month

Features

Includes features of Starter plan, plus
Announcements
Multiple Business Hours
Multiple SLA Policies
Company & Group SLA
Multiple Ticket Forms
Custom DKIM

Business $24.99 $29.99 per month

Features

Includes features of Professional plan, plus
Game Mechanics
Portal Customization
Advanced Reports
Scheduled Reports
Ticket Scheduler
Quotes & Invoice

Enterprise $44.99 $49.99 per month

Features

Includes features of Business plan, plus
Custom Email Server
Custom SSL Certificate
IP Whitelisting
Security Audit Report

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Trakdesk Pricing