Trakdesk Pricing: Cost and Pricing plans

Trakdesk Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Trakdesk pricing starts at $9.99/month, which is 47% lower than similar services.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 22% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Starter $9.99 $11.99 per user / month

Features

Email to ticket
Custom Domain
Ticket Time Tracking
Single Business Hour
Multiple Email Accounts
Satisfaction Surveys
App integrations

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Professional $16.99 $19.99 per user / month

Features

Includes features of Starter plan, plus
Announcements
Multiple Business Hours
Multiple SLA Policies
Company & Group SLA
Multiple Ticket Forms
Custom DKIM

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Business $24.99 $29.99 per month

Features

Includes features of Professional plan, plus
Game Mechanics
Portal Customization
Advanced Reports
Scheduled Reports
Ticket Scheduler
Quotes & Invoice

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Enterprise $44.99 $49.99 per month

Features

Includes features of Business plan, plus
Custom Email Server
Custom SSL Certificate
IP Whitelisting
Security Audit Report

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Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Trakdesk FAQs

How much does Trakdesk cost?

The pricing for Trakdesk starts at $9.99 per user per month. Trakdesk has 4 different plans:

Starter at $9.99 per user per month.
Professional at $16.99 per user per month.
Business at $24.99 per month.
Enterprise at $44.99 per month.

Learn more about Trakdesk pricing.

Does Trakdesk offer a free plan?

No, Trakdesk does not offer a free plan.

Learn more about Trakdesk pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Trakdesk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Trakdesk	9.99	per month	per user		Trakdesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Desky	4.5	per month	-	+	Desky Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
UseDesk	-	-	-	+	UseDesk Pricing
Rhino Support	14.97	per month	-	+	Rhino Support Pricing
HelpdeskEddy	-	-	-	+	HelpdeskEddy Pricing

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Trakdesk Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Document Storage

Helps in storing the documents electronically and in a systematic way

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company