Home/Survey/ User Feedback Software/SurveyMonkey
Updated on: March 31, 2020
What is SurveyMonkey ?
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SurveyMonkey

Best-in-class Professional Survey Software
(5,297 Ratings) Write Review

One of the world’s class-leading online survey platform that assists millions of individuals and business organizations in creating and analyzing survey reports to get meaningful insights. With the in-built intuitive tools, it enables to create tailored professional surveys quickly that helps you to make better decisions. SurveyMonkey further helps to build an expertly curated questionnaire and survey templates and lets you post them on various online and social media platforms for a deep-rooted survey. It is robust yet user-friendly, recommended for any industry related customer-feedback surveys, such as educational institutes, business organizations, market research etc.

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SurveyMonkey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

SurveyMonkey Pricing

Pricing ModelFree Trial , Freemium , Subscription
Basic (Personal Plan)
Free

Features

  • Number of Surveys : Unlimited
  • Questions per survey : 10 questions per survey
  • Number of responses : View 100 responses per survey
  • Get responses via web, social or email
  • Number of collectors : Use 3 collectors per survey
  • Pop up online surveys
  • Track email responses
  • Mobile apps for iOS and Android
  • 24/7 email support
  • 13 essential question types
  • All languages supported
  • Pagination
  • Labeling, titles and numbering
  • Expert, pre-written survey templates : 40 short survey templates
  • Question Bank approved questions
  • Fully accessible, 508 compliant surveys
  • Matrix questions
  • Collect contact information
  • Video and image questions
  • Rating questions
  • Quiz scoring and instant results
  • Progress bar
  • Text formatting
  • Real time results
  • Share survey data
  • SurveyMonkey Global Benchmarks
  • Data trends
  • Filter and compare results : 1 filter
  • Dashboard
  • Require answer completion
  • Answer validation
  • Randomize answer choices
  • Set survey end date
  • View respondent's IP address
  • Record respondent email address
  • Set max response count
  • Password-protected surveys
  • Enable IP blocking
  • Send surveys
  • Mobile SDK
Team Advantage (Business Plan)
$28 /User/Month

Features

  • Started with 3 users, billed annually
  • Sharing a survey and specifying read and edit access
  • Gather all your comments in one place
  • Let team members analyze, filter, and export results
  • Notify others of new replies
  • Shared library of materials for branded surveys
  • Add or redefine accounts at any time
  • Free integration with popular collaboration applications
  • Unlimited number of surveys, questions and answers
  • Fast 24-hour email support
  • Phone support and 24/7 email support
  • Experiment with customizable feedback
  • Customizable logos, colors, and survey URL
  • Jumping questions and pages
  • Exporting all material (CSV, PDF, PPT, SPSS, XLS)
  • Accept payments
  • Advanced analysis capabilities
  • SurveyMonkey Industry Benchmarks
  • Multilingual survey surveys
Team Premier (Business Plan)
$75 /User/Month

Features

  • Started with 3 users, billed annually
  • Includes features of Team Advantage Plan, plus
  • Phone support and 24/7 email support
  • Cross tabulation
  • Unlimited filtering and comparison rules, data trends
  • Advanced query logic tools
  • Block Randomization
  • Branded surveys
  • Redirection at the end of the survey
  • Removes the SurveyMonkey footer
  • Create private applications using direct API access
Enterprise (Business Plan)
Custom

Features

  • Powerful management tools
  • Integrations and collaboration features for your organization
  • Includes features of Team Premier plan, plus
  • Unlimited API access
  • Adaptive subscription types for multiple users
  • HIPAA Compatible Features
  • Customization and branding
  • Integrations: Salesforce, Marketo, Eloqua and Tableau
  • Administrator build screen and user management
  • Account management and migration
  • Enhanced management and security features
  • Single Sign On (SSO)
  • Activity tracking with monitoring logs
  • My Account Manager
Premier (Personal Plan)
$99 /Month

$1,188 billed Yearly

Features

  • Includes features of Advantage plan, plus
  • Phone support
  • Advanced survey logic
  • Block randomization
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • White label surveys
  • Crosstabs
  • Get direct API access
Advantage (Personal Plan)
$32 /Month

$384.00 billed Yearly

Features

  • Inlcudes Features of Standard Plan Plus
  • Recurring surveys
  • Accept Payments
  • Kiosk Mode: Inactivity Timer
  • Kiosk Mode: Passcode Lock
  • Additional user accounts (Included with business plans)
  • Build surveys together (Included with business plans)
  • Analyze results together (Included with business plans)
  • Shared templates (Included with business plans)
  • Shared themes (Included with business plans)
  • Shared library (Included with business plans)
  • Prioritized email support : Under 1 hour
  • Team ownership (Included with business plan)
  • Additional users (Included with business plan)
  • Consolidated billing (Included with business plan)
  • File upload
  • Question and page randomization
  • A/B test question type
  • Response quotas
  • Multilingual surveys
  • Custom HTML email invitations
  • Question and answer piping
  • Carry forward responses
  • Custom variables
  • SurveyMonkey Industry Benchmarks
  • Statistical significance
  • Export to SPSS
  • Extract data
  • Mobile SDK - Data Pull
Standard (Personal Plan)
$99 /Month

Features

  • Includes Features of Basic Plan Plus
  • Number of responses : 1000 responses per month
  • Number of collectors : Unlimited
  • Expedited email support
  • Expert, pre-written survey templates : 180+
  • Quizzes Pro
  • Question and page skip logic
  • Matrix of dropdown menus
  • Add your logo
  • Custom themes, colors and more
  • Premium themes
  • Custom SurveyMonkey URL
  • Display a 'thank you' page
  • Display disqualification page
  • Subtle SurveyMonkey footer
  • Filter and compare results
  • Dashboard
  • Word clouds
  • Tag written answers
  • Dashboard: Password protection
  • Generate custom charts and reports
  • Print reports
  • Download results as CSV, XLS or PDF
  • Download results in PPT format
  • Confirmation Email to Respondents

Note : 1000 responses per month $0.071 per additional response. SurveyMonkey Audience responses sold separately.

Screenshot of the Vendor Pricing Page
SurveyMonkey Pricing
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SurveyMonkey FAQs

SurveyMonkey is Survey/ User Feedback Software. SurveyMonkey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about SurveyMonkey features.

The pricing for SurveyMonkey starts at $28.00 per user per month. SurveyMonkey has 5 different plans:

  • Team Advantage (Business Plan) at $28.00 per user per month.
  • Advantage (Personal Plan) at $32.00 per month.
  • Team Premier (Business Plan) at $75.00 per user per month.
  • Premier (Personal Plan) at $99.00 per month.
  • Standard (Personal Plan) at $99.00 per month.
    • SurveyMonkey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about SurveyMonkey pricing.

Yes, SurveyMonkey offers a free plan.

Learn more about SurveyMonkey pricing.

Yes, SurveyMonkey provides API.

Ask the Community View Community

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SurveyMonkey Reviews

OVERALL RATING
4.3
Based on 5,297 Rating(s)
Rating Distribution
  • 4341
  • 516
  • 114
  • 317
  • 9
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Verified UserSource : trustradius.com
(Reviewed on 14 February 2020)
SurveyMonkey- great for when you need quick and easy feedback from employees (internally)

Use Cases and Deployment Scope

We use SurveyMonkey when we have an event/ topic that we need feedback on. We send the survey to the whole office in an extremely quick, simple, and efficient matter. We use it to receive feedback from our whole company and it collect data immediately and reports back to the creator of the survey.

Pros and Cons

  • User friendly
  • Simplicity/interface
Edit
  • It's a simple layout - not necessarily the most complex
  • Not the most 'professional'

Likelihood to Recommend

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Read this authenticated review

...more
Verified UserSource : trustradius.com
(Reviewed on 13 February 2020)
SurveyMonkey? I don't see why not

Use Cases and Deployment Scope

We have used SurveyMonkey on many occasions within our organization. The biggest purpose we use SurveyMonkey is to get a general vote on an idea, activity, etc. and we want to send it out to the team while keeping the votes anonymous. Examples of when we have used it is to determine where we should do our summer or holiday party, when we do fun superlative games within the office, or when we are decided on heavier topics within the office and want a general idea of what the team would like while maintaining their confidentiality.

Pros and Cons

  • It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
  • I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
Edit
  • SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
  • When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.

Likelihood to Recommend

  • We have used SurveyMonkey to play superlatives in the office. For example, you can ask any question and then throw the names of your work colleagues as the options and then everyone will have to pick who they think fits that superlative. This makes for lots of fun!
  • We use it when deciding what type of activity our team would like to do at work outings.
  • I've also used it in the past for miscellaneous college projects.
Read this authenticated review

...more
User in Higher EducationSource : g2crowd.com
(Reviewed on 12 February 2020)
"survey monkey or qualtrics?"

What do you like best?

I think that it is easier to set up than qualtrics

What do you dislike?

I think the metrics in qualtricks are better

Recommendations to others considering the product:

I would like the design of the survey to be a little easier to use i think

What problems are you solving with the product? What benefits have you realized?

I would like to see more analytical opportunities

...more
Abhinav LSource : g2crowd.com
(Reviewed on 12 February 2020)
"One of the best software for conducting survey. "

What do you like best?

SurveyMonkey is the best software for online surveys. It has multiple features than other similar applications. It helps a lot to get feedback from employees without reveling their names.

What do you dislike?

There is nothing to dislike about this software. It is cloud-based works perfectly if you have proper internet connection. Just as a feedback, they can add some other feature like providing attachement in the review as a proof.

Recommendations to others considering the product:

Yes, This is a highly recommended software for every organizations.

What problems are you solving with the product? What benefits have you realized?

We use this application for online surveys from employees around global sites. We can conduct online poling also. This helps a lot for internal improvements.

...more
User in Higher EducationSource : g2crowd.com
(Reviewed on 12 February 2020)
"Simple As Can Be"

What do you like best?

SurveyMonkey is incredibly easy to use, and the controls are intuitive. The analytics it provides are exactly what I need!

What do you dislike?

There isn't much to dislike about SurveyMonkey, in my opinion. About the worst thing I could say is that it's so prevalent, students overlook it easily sometimes.

What problems are you solving with the product? What benefits have you realized?

I'm able to allow my students to respond anonymously, thus eliminating the fear of reprisal or any other negative effect that might come from saying something others disagree with.

...more
Hellen SSource : g2crowd.com
(Reviewed on 11 February 2020)
"Unlocks the professional potential to gather and analyze surveys and feedbacks."

What do you like best?

SurveyMonkey has all such capable tools where we can customize our survey campaigns in order to extract out full potential to gather feedbacks and surveys responses in reliable ways. Conceiving the surveys through a patented network of social and professional connects, it always amazes the way it let us gather such an amazing feedback from the audience. The templates also offers the efficient ways to design surveys which can be easily used as a quick stream to perceive responses. The reporting based on weekly, monthly or daily patterns let us enhance and improves our campaigns and to target the specific objectives for which the survey campaigns are being designed.

What do you dislike?

This application has dominated the marketplace as the leading survey tool. But along with pros comes along few cons which affects our feedbacks and survey campaigns. Few of the occasions, the comprehended results have defected information and misplaced analytics. Our customized campaigns also doesn’t perform the way we want them to. All of these few errors, raises concerns for us to analyze other tools to improve our working patterns.

What problems are you solving with the product? What benefits have you realized?

The overall implementation of this tool at our workplace have produced amazing results for us. The ease of use and its compatibility to our working environment have resulted in enhancing our professional potential to gather the feedbacks and improves our working ways in accordance to them. The reporting features also helps us in comprehending the results and conceivable ways to overview the analytics. Thus to conclude, it has produced amazing results for us and enhances our working capabilities.

...more
Adam PSource : g2crowd.com
(Reviewed on 10 February 2020)
"Great survey tool, not great for one off survey need"

What do you like best?

They anticipate any of the things you would forget to think on your own. Super easy to use and the data is very easy to read and make sense of.

What do you dislike?

I just needed to do a one-off survey for a large group of people. It didn't seem to be clear that the free option would only show data for 100 people. I didn't learn this until I had over 100 people fill out the survey. The payment options did not make sense for me to purchase as they were monthly our annual memberships and I just needed one survey. I would have been willing to pay a smaller amount for a one time survey.

Recommendations to others considering the product:

If you have need for ongoing feedback, this is a great tool.

What problems are you solving with the product? What benefits have you realized?

It is a great way to get honest feedback from a large range of people.

...more
Nehal YSource : g2crowd.com
(Reviewed on 10 February 2020)
"Surveys all the way!"

What do you like best?

The most important thing about this tool that is offers free version as well as paid version to fill the surveys. It is just 25$ per month which is a bit cheaper if a company wants to conduct a survey and may want to reach out a crowd of thousands or even more. It is just a great tool to reach out there to millions and even more throughout the entire world for making any product better out of just a simple survey. One of the cleanest and finest software any human could have used in this era.

What do you dislike?

The things that are missing in this tool is that is lacks attachment of any other websites. So if we want to see the glimpse of any other tool within this tool then that is not possible. Integration of any other tool is simply missing in this tool. Maybe the company may come up with something better in the near future for this missing spice.

Recommendations to others considering the product:

The one tool that serves all the needs of creating any survey whether it is basic or complex. It just helps us determine the no. of surveys we need to create to reach out to a different world. A round no. of analysis can be worked upon once the survey has been conducted. It can help any user to improve their product or it can help them to minimize something in the product to make a product better. An individual cannot reach out to an individual door to door. This is the tool that helps to reduce all the hard work and makes life easy.

What problems are you solving with the product? What benefits have you realized?

The major problem of filling the simplest survey can be resolved within Survey Monkey. You get the gist of all the needed feature to create all sorts of surveys. It can be easily be created in every possible device any human could have. The best part is that it is browsed based, so no need of having any additional operation system setup on any machine.

...more
harish mSource : g2crowd.com
(Reviewed on 09 February 2020)
"Good option to understand your clients better"

What do you like best?

It is very economic and does not require lot of fuss and a good option to know anything about your company or your users etc.

What do you dislike?

I do not dislike anything here,because it has everything what i want.

Recommendations to others considering the product:

Dont think twice just pop in you will not regret.

What problems are you solving with the product? What benefits have you realized?

I am able to understand my customers better,and able to make changes accordingly.

...more
Evan WSource : g2crowd.com
(Reviewed on 08 February 2020)
"It was something easy our supervisors sent us. It allowed us to answer concerns we had."

What do you like best?

The upsides are many. Just being able to put a short survey on certain changes was great.

What do you dislike?

It may have been a little slow. It did crash a few times.

Recommendations to others considering the product:

Use it. It's a great way to raise concerns and bring up just about anything.

What problems are you solving with the product? What benefits have you realized?

Brought us all together. Everything we wanted to know about was put in a survey for how our company can do better.

...more
Read All Reviews

Videos on SurveyMonkey

SurveyMonkey - Where the Curious Come to Grow
Creating a survey with SurveyMonkey
SurveyMonkey Enterprise – Understand the Why
Adding recipients to email invitations with SurveyMonkey

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