Home/Survey/ User Feedback Software/SurveyMonkey
Updated on: July 16, 2019
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SurveyMonkey

Best-in-class Professional Survey Software
(8,481 Ratings) Write Review

One of the world’s class-leading online survey platform that assists millions of individuals and business organizations in creating and analyzing survey reports to get meaningful insights. With the in-built intuitive tools, it enables to create tailored professional surveys quickly that helps you to make better decisions. SurveyMonkey further helps to build an expertly curated questionnaire and survey templates and lets you post them on various online and social media platforms for a deep-rooted survey. It is robust yet user-friendly, recommended for any industry related customer-feedback surveys, such as educational institutes, business organizations, market research etc.

SurveyMonkey Features Show All Features

SurveyMonkey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Mateo, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

SurveyMonkey Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does SurveyMonkey cost ?
The pricing for SurveyMonkey starts at $32.0 per month. SurveyMonkey has 3 different plans such as - Advantages at $32.0 per month, Standard at $37.0 per month and Premier at $99.0 per month. SurveyMonkey also offers a Free Plan with limited features.
Basic
Free
  • Unlimited number of surveys
  • 10 questions/survey
Standard
$37 /Month

Billed monthly

  • Includes Features of Basic Plan Plus
  • Unlimited questions per survey
  • 1000 responses per month
  • 24/7 customer support via email
  • Quizzes with custom feedback
  • Unlimited filters and crosstabs, trended data
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic only
  • Text analysis
Advantages
$32 /Month

Billed $384 annually

  • Inlcudes Features of Standard Plan Plus
  • Unlimited responses per survey
  • 24/7 expedited email support
  • Skip logic, question and answer piping
  • Text analysis and statistical significance
  • Advanced data exports (SPSS)
  • A/B testing, randomization, quotas
  • Custom variables
  • File upload
  • SurveyMonkey industry benchmarks
Premier
$99 /Month

Billed $1,188 annually

  • Includes Features of Advantage Plan Plus
  • Advanced branching and piping, block randomization
  • White label surveys
  • Multilingual surveys
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SurveyMonkey Reviews

OVERALL RATING
4.5
Based on 8,481 Rating(s)
Rating Distribution
  • 7737
  • 643
  • 73
  • 20
  • 8
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Source : g2crowd.com
(Reviewed on 11 July 2019)
"Creating your first survey is troublesome in dint of transparent interface with simple features"

What do you like best?

Setting up an account and creating your first survey is troublesome in dint of transparent interface with straightforward features. Users are provided with an extensive repository of prepared templates and questions, that you are able to apply easily to your survey. Your projects are entirely customisable, so implementing your company's logo and theme make it looks more professional and esthetic. The given analysis tool transparently displays the results, so it could be quickly transformed into a dashboard and shared publicly.

What do you dislike?

Unfortunately, there's no option to send an acknowledgement to people, who completed the survey automatically. Besides, free plans are quite limited, and the company doesn't provide users with a trial period.

Recommendations to others considering the product:

The tool is designed for people, who are looking for a tool, that enables users to create surveys quickly, due to an extensive repository of templates, that are excellent for both personal and business use.

What problems are you solving with the product? What benefits have you realized?

SurveyMonkey helps me to design esthetic surveys, that are sent to my clients and business partners, as well as gather and manage collected information.The collected feedback enables us to adapt my our services to meet the requirements of our clients.

...more
Source : g2crowd.com
(Reviewed on 10 July 2019)
"Excellent application to create surveys easily"

What do you like best?

One of the characteristics that I like about Survey Monkey is that the configuration of the questions is very easy to do since you can choose between logical answer questions like true or false, yes or no, or qualifying questions like choosing from 1 to 10 the level of satisfaction or interest. I also like that it provides you with various options during the configuration to determine what type of response is appropriate depending on what you want to do, since there may be questions whose answers are not relevant.

What do you dislike?

What I do not like about Survey Monkey is that the design tools that are available when you go through the configuration process are somewhat limited and could even be insufficient if you want to create much more complex surveys, in this aspect the tool should improve for that the surveys can be more attractive.

Recommendations to others considering the product:

It is a good tool to obtain feedback through surveys, it is very easy to use you should only have the clear objectives of the survey you want to perform and Survey Monkey will help you get the best results. It is a highly recommended tool especially if you purchase the paid version.

What problems are you solving with the product? What benefits have you realized?

Survey Monkey is a tool that allowed us to connect in an interesting way with our clients, allowing us to know in depth their opinions. The tool works excellently and the different opinions we receive in it have helped us to create a general idea of what are the most relevant aspects that we should improve in our projects. It is a tool that has really brought us great benefits in relation to its low cost.

...more
Jennifer J.Source : capterra.com
(Reviewed on 10 July 2019)
This Monkey has good Tricks!

Pros: The cloud-based surveymonkey software has been an incredible tool for us, to help gather information and opinions from our international partners and also clients. It's easy to manage, and easy to collate and review data that is gathered.

Cons: I would love to see this as an app! So I can have the collated data at my fingertips.

Overall: SurveyMonkey has saved us a lot of time over the last couple years, and has also collected important information that helps us keep relevant and grow to meet our mandate.

...more
Source : g2crowd.com
(Reviewed on 10 July 2019)
"The best tool to design quick surveys with SurveyMonkey!"

What do you like best?

I really like that you have polling styles with diverse and pre-designed questions and answers that allow me to adjust them to the survey I want to design, this undoubtedly allows us to do it faster, easier to use and with a very intuitive platform. The use of surveys is the safest way for entrepreneurship and successfully achieve our projects, SurveyMonkey is the best.

What do you dislike?

The ads at the end of the surveys is a bit annoying, but for the rest, surveymonkey works perfectly, it is the best survey tool, it has been really useful for us.

Recommendations to others considering the product:

Highly recommended, is the best online survey tool in the world and more popular, avoid paying for similar tools, start using Surveymonkey, easy to use and very useful for your business, it is the way to success what you will achieve with this great tool, for its effectiveness, objectivity and significant improvement of its organization and environment. Since we used surveymonkey we have had a great organizational development, it is for us a very valuable tool.

What problems are you solving with the product? What benefits have you realized?

Significant time saving, we have managed to obtain much faster and more objective answers, we have achieved success in our projects thanks to the study that allows us to carry out survey design with Surveymonkey, improve processes and be more efficient day by day in our tasks . We use it not only to perform market research and improve sales, but also internally to improve processes and know our weaknesses and business strengths, make accurate, accurate and timely decisions.

...more
Source : g2crowd.com
(Reviewed on 10 July 2019)
"Helps meet members needs for training "

What do you like best?

We are able to customize surveys to our needs. I like that all of the data is kept in one place for review. It makes it easy to download and review information in various formats-individual responses and groups as a whole.

What do you dislike?

Not being able to have a comment field on all types of questions. We need the option of a comment field regardless of question type. Sometimes the auto fill option populates the wrong question type or answer choices. Wish there was a way to turn that aspect off. Spend more time undoing the preloaded questions.

Recommendations to others considering the product:

Play around with the different types of questions. They have every type imaginable and makes it easy to view the answers. They also make it easy to see the data collected. Its offered in various formats and its easy to read and follow. I also like that they allow you to edit the URL and make it custom to what you need for your organization. it also helps keep the surveys straight with what they are regarding.

What problems are you solving with the product? What benefits have you realized?

We are able to communicate with our members and see what their needs are. It keeps all the information in one place for easy access. It allows us to better serve them because we are aware of their needs and desires from our organization. We are able to better utilize funds based off of what they need and desire from our organization.

...more
Camila B.Source : capterra.com
(Reviewed on 09 July 2019)
Survey Monkey Review

Pros: This software is so good to ise when making surveys for a quick response. It is easy to use , that even elementary students can use it with little confusion.

Cons: The only thing that was a problem when using Survey Monkey is that the questionnaire can be very long.

Overall: I enjoy reviewing others surveys and answering surveys on Survey Monkey, and I recommend anyone looking for opinions or wanting to give opinions to use this software.

...more
Source : g2crowd.com
(Reviewed on 08 July 2019)
"The best solution for all surveys."

What do you like best?

It is very easy to create surveys in a few minutes using the drag and drop feature. I like it because I am able to include photos and small videos in my surveys. I like the fact that I can customize my surveys to represent our brand by adding our company logo. It is very easy to sort through survey results using the custom filters. It enables us to share surveys among our teams. I love its new feature surveys anywhere, it has enabled us to collect responses even when not connected to the WiFi.

What do you dislike?

Survey monkey offers very limited benefits in the basic plan while the paid plan is very expensive especially for individuals. The mobile application is not effective to create surveys.

Recommendations to others considering the product:

I recommend survey monkey as a very resourceful tool for all surveys ranging from long or short and simple and complex.

What problems are you solving with the product? What benefits have you realized?

It has enabled us to create simple or complex surveys easily, collect data and analyze data from a very wide range of respondents. It has enabled us to collaborate with our team by sharing surveys which has reduced the hassle of analyzing survey results manually. We have improved our business through the feedback we get from our clients.

...more
Kylee F.Source : capterra.com
(Reviewed on 08 July 2019)
Great product to help deliver surveys and interpret data

Pros: I love that Survey Monkey has several options to for survey questions. You can have multiple choice, short answer, write in, etc. It's great to help you collect and interpret data across a small or large setting. I use it in my school to have staff vote on different activities or committees they want to be on.

Cons: The free version of this software doesn't provide a lot options. If you are going to use is buy the full version for better results!

...more
Verified ReviewerSource : capterra.com
(Reviewed on 08 July 2019)
Okay survey site

Pros: This gets the job done. It helps a group of people give feedback

Cons: I have not learned how to use it thoroughly and feel that there may be several features undiscovered

...more
Source : g2crowd.com
(Reviewed on 06 July 2019)
"Easy way to receive a feedback from our customers"

What do you like best?

There's a lot of surveys set, ready for a small modification to adjust for our conditions. Once I prepare the modifications, just send it to our customers, after the appointment, in order to receive some feedback and determine where's room to improve our every day work. In a matter of veterinary appointments is kind of easy, but when we're talking about emergencies, the established protocols are really hard to follow and most of the times the people aren't ready to give some feedback. Sometimes we wait some time to send the email, with the expectative to receive the feedback about this matter.

What do you dislike?

I don't think there's nothing to dislike, the software is very complete, I get an email with the information about the answer of the survey, and then the global result of the survey. It's really complete and great, to get the numbers already done, there's no need to calculate every time I receive a survey email.

Recommendations to others considering the product:

Doing the things good is not enough, sometimes is necessary to show others that you cares about your customers and how they want to be treated, for this matter consider surveymonkey, as the best way possible of obtain data directly from your customers, in a solid database.

What problems are you solving with the product? What benefits have you realized?

The main trouble I solve is the improvement we need to do in order to get more customers, improve our protocols for customers attention and to show how are we doing things around the veterinary clinic. Since then our customers are more confident with our job and believe our work is for the best of their pets.

...more
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Videos on SurveyMonkey Youtube Official Channel

SurveyMonkey Screenshots

SurveyMonkey Demo - SurveyMonkey+Screen+Shot+2.png
SurveyMonkey Demo - SurveyMonkey+Screen+Shot.png
SurveyMonkey Demo - SurveyMonkey+Screen+Shot+1.png
SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey
SurveyMonkey screenshot: Survey responses can be analyzed in real-time
SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team
SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more
SurveyMonkey screenshot: Users can track all active surveys and view survey details
SurveyMonkey Screenshots
SurveyMonkey Screenshots
SurveyMonkey Demo - SurveyMonkey+Screen+Shot+2.png
SurveyMonkey Demo - SurveyMonkey+Screen+Shot+2.png
SurveyMonkey Demo - SurveyMonkey+Screen+Shot.png
SurveyMonkey Demo - SurveyMonkey+Screen+Shot+1.png
SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkey
SurveyMonkey screenshot: Survey responses can be analyzed in real-time
SurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their team
SurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and more
SurveyMonkey screenshot: Users can track all active surveys and view survey details
SurveyMonkey Screenshots
SurveyMonkey Screenshots

SurveyMonkey Awards