Home/Survey/ User Feedback Software/SurveyMonkey
Updated on: September 24, 2020
What is SurveyMonkey ?
SurveyMonkey - Survey/ User Feedback Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SurveyMonkey

Best-in-class Professional Survey Software
(28,749 Ratings) Write Review

One of the world’s class-leading online survey platform that assists millions of individuals and business organizations in creating and analyzing survey reports to get meaningful insights. With the in-built intuitive tools, it enables to create tailored professional surveys quickly that helps you to make better decisions. SurveyMonkey further helps to build an expertly curated questionnaire and survey templates and lets you post them on various online and social media platforms for a deep-rooted survey. It is robust yet user-friendly, recommended for any industry related customer-feedback surveys, such as educational institutes, business organizations, market research etc.

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SurveyMonkey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

SurveyMonkey Pricing

Pricing ModelFree Trial , Freemium , Subscription
Basic (Personal Plan)
Free

Features

  • Number of Surveys : Unlimited
  • Questions per survey : 10 questions per survey
  • Number of responses : View 100 responses per survey
  • Get responses via web, social or email
  • Number of collectors : Use 3 collectors per survey
  • Pop up online surveys
  • Track email responses
  • Mobile apps for iOS and Android
  • 24/7 email support
  • 13 essential question types
  • All languages supported
  • Pagination
  • Labeling, titles and numbering
  • Expert, pre-written survey templates : 40 short survey templates
  • Question Bank approved questions
  • Fully accessible, 508 compliant surveys
  • Matrix questions
  • Collect contact information
  • Video and image questions
  • Rating questions
  • Quiz scoring and instant results
  • Progress bar
  • Text formatting
  • Real time results
  • Share survey data
  • SurveyMonkey Global Benchmarks
  • Data trends
  • Filter and compare results : 1 filter
  • Dashboard
  • Require answer completion
  • Answer validation
  • Randomize answer choices
  • Set survey end date
  • View respondent's IP address
  • Record respondent email address
  • Set max response count
  • Password-protected surveys
  • Enable IP blocking
  • Send surveys
  • Mobile SDK
Team Advantage (Business Plan)
$28 /User/Month

Features

  • Started with 3 users, billed annually
  • Sharing a survey and specifying read and edit access
  • Gather all your comments in one place
  • Let team members analyze, filter, and export results
  • Notify others of new replies
  • Shared library of materials for branded surveys
  • Add or redefine accounts at any time
  • Free integration with popular collaboration applications
  • Unlimited number of surveys, questions and answers
  • Fast 24-hour email support
  • Phone support and 24/7 email support
  • Experiment with customizable feedback
  • Customizable logos, colors, and survey URL
  • Jumping questions and pages
  • Exporting all material (CSV, PDF, PPT, SPSS, XLS)
  • Accept payments
  • Advanced analysis capabilities
  • SurveyMonkey Industry Benchmarks
  • Multilingual survey surveys
Team Premier (Business Plan)
$75 /User/Month

Features

  • Started with 3 users, billed annually
  • Includes features of Team Advantage Plan, plus
  • Phone support and 24/7 email support
  • Cross tabulation
  • Unlimited filtering and comparison rules, data trends
  • Advanced query logic tools
  • Block Randomization
  • Branded surveys
  • Redirection at the end of the survey
  • Removes the SurveyMonkey footer
  • Create private applications using direct API access
Enterprise (Business Plan)
Custom

Features

  • Powerful management tools
  • Integrations and collaboration features for your organization
  • Includes features of Team Premier plan, plus
  • Unlimited API access
  • Adaptive subscription types for multiple users
  • HIPAA Compatible Features
  • Customization and branding
  • Integrations: Salesforce, Marketo, Eloqua and Tableau
  • Administrator build screen and user management
  • Account management and migration
  • Enhanced management and security features
  • Single Sign On (SSO)
  • Activity tracking with monitoring logs
  • My Account Manager
Premier (Personal Plan)
$99 /Month

$1,188 billed Yearly

Features

  • Includes features of Advantage plan, plus
  • Phone support
  • Advanced survey logic
  • Block randomization
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • White label surveys
  • Crosstabs
  • Get direct API access
Advantage (Personal Plan)
$32 /Month

$384.00 billed Yearly

Features

  • Inlcudes Features of Standard Plan Plus
  • Recurring surveys
  • Accept Payments
  • Kiosk Mode: Inactivity Timer
  • Kiosk Mode: Passcode Lock
  • Additional user accounts (Included with business plans)
  • Build surveys together (Included with business plans)
  • Analyze results together (Included with business plans)
  • Shared templates (Included with business plans)
  • Shared themes (Included with business plans)
  • Shared library (Included with business plans)
  • Prioritized email support : Under 1 hour
  • Team ownership (Included with business plan)
  • Additional users (Included with business plan)
  • Consolidated billing (Included with business plan)
  • File upload
  • Question and page randomization
  • A/B test question type
  • Response quotas
  • Multilingual surveys
  • Custom HTML email invitations
  • Question and answer piping
  • Carry forward responses
  • Custom variables
  • SurveyMonkey Industry Benchmarks
  • Statistical significance
  • Export to SPSS
  • Extract data
  • Mobile SDK - Data Pull
Standard (Personal Plan)
$99 /Month

Features

  • Includes Features of Basic Plan Plus
  • Number of responses : 1000 responses per month
  • Number of collectors : Unlimited
  • Expedited email support
  • Expert, pre-written survey templates : 180+
  • Quizzes Pro
  • Question and page skip logic
  • Matrix of dropdown menus
  • Add your logo
  • Custom themes, colors and more
  • Premium themes
  • Custom SurveyMonkey URL
  • Display a 'thank you' page
  • Display disqualification page
  • Subtle SurveyMonkey footer
  • Filter and compare results
  • Dashboard
  • Word clouds
  • Tag written answers
  • Dashboard: Password protection
  • Generate custom charts and reports
  • Print reports
  • Download results as CSV, XLS or PDF
  • Download results in PPT format
  • Confirmation Email to Respondents

Note : 1000 responses per month $0.071 per additional response. SurveyMonkey Audience responses sold separately.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SurveyMonkey FAQs

SurveyMonkey is Survey/ User Feedback Software. SurveyMonkey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about SurveyMonkey features.

The pricing for SurveyMonkey starts at $28.00 per user per month. SurveyMonkey has 5 different plans:

  • Team Advantage (Business Plan) at $28.00 per user per month.
  • Advantage (Personal Plan) at $32.00 per month.
  • Team Premier (Business Plan) at $75.00 per user per month.
  • Premier (Personal Plan) at $99.00 per month.
  • Standard (Personal Plan) at $99.00 per month.
    • SurveyMonkey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about SurveyMonkey pricing.

Yes, SurveyMonkey offers a free plan.

Learn more about SurveyMonkey pricing.

Yes, SurveyMonkey provides API.

Ask the Community View Community

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SurveyMonkey Reviews

OVERALL RATING
4.2
Based on 28,749 Rating(s)
Rating Distribution
  • 62.9 %
  • 29.6 %
  • 5.5 %
  • 0.8 %
  • 1.2 %
SHARE YOUR EXPERIENCE Write a Review
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Sparzana OSource : g2crowd.com
(Reviewed on 16 September 2020)
"Survey Monkey is Awesome"

What do you like best?

The best thing about survey monkey is , It is easy to use.

If you have questions ready you can create the survey in minutes. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that It doesn't provide the option to add image or video in questions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is good easy to use and the best part is it is free with lots of features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I want to know about the consumer behavior and reactions before launching my products in market. Review collected by and hosted on G2.com.

...more
Annie CSource : g2crowd.com
(Reviewed on 16 September 2020)
"Fun creative ways to create a survey"

What do you like best?

I really like Survey Monkey template to develop all types of survey required for my profession. The annual subscription fee is fairly reasonable for all the features and capabilities it has. Review collected by and hosted on G2.com.

What do you dislike?

Pretty much nothing. Maybe if the ranking options can be interchangeable would be nice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend survey monkey to other user as it is cost efficient and it gets the job done for all. The annual subscription is affordable for all range of business without having to pay for additional services. Also, the multiple choice questions are the most popular survey question type. Online survey response rates vary widely and are affected by a number of factors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to capture data across the LA County on the long range transportation needs of the public riders. Review collected by and hosted on G2.com.

...more
User in Arts and CraftsSource : g2crowd.com
(Reviewed on 13 September 2020)
"Feeling crazy using SurveyMonkey"

What do you like best?

Very panctual in giving surveys and always send mails to be alert Review collected by and hosted on G2.com.

What do you dislike?

It gives various surveys for a female people to do in free time and earn some money which is very interesting Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is best platform to do survyes and increase ur knowledge levels Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving any issues in surveys that we do and always helpful Review collected by and hosted on G2.com.

...more
User in BankingSource : g2crowd.com
(Reviewed on 12 September 2020)
"Survey monkey a much needed platform"

What do you like best?

Ease of creating surveys and rich analytics that follows. Survey monkey is the marker leader platform with high user acceptance across age groups and demographics with an intuitive ui ux. Review collected by and hosted on G2.com.

What do you dislike?

Extra data cuts and slices should be available specially for free version and pricing should be more reasonable. The app and webpage experience are very different and should work upon providing an omnichannel experience across platforms and media irrespective of the user journey Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Should go for their pro subscription if budget is not xonstarint else there are other free tools to use which provide more info and analytics Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data analytics on research and markets analysis. Trying to understand the evolving needs of my customer through conducting primary surveys and analysis of the data through various analytical interventions. By Review collected by and hosted on G2.com.

...more
Karan Kumar JSource : g2crowd.com
(Reviewed on 11 September 2020)
"SurveyMonkey review"

What do you like best?

Best for creating surveys, feedback forms, polls and questionnaire. Review collected by and hosted on G2.com.

What do you dislike?

Somewhat slow on lower bandwidth connections. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good software for feedbacks polls surveys and questionnaire Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating surveys feedback forms and questionnaire. Review collected by and hosted on G2.com.

...more
User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 10 September 2020)
"Survey monkey is modern tool to collect user information through Quick Survrys"

What do you like best?

SurveyMonkey is fairly affordable and we can create as many survey without limitations.it's also provide wide variety of forms for customization.All these things make Survey monkey best among all other competitor. Review collected by and hosted on G2.com.

What do you dislike?

Surveymonkey has limitations on integration s and its interface need to be more interactive. And it's website is deliberately difficult to navigate around biling and pricing Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Through this we can easily collect user information by creating Quick Survey and its gives organize results and information. Also it's very user friendly.using this is like using Facebook Review collected by and hosted on G2.com.

...more
Aman JSource : g2crowd.com
(Reviewed on 10 September 2020)
"Daily Driver to Do Survey after Classes"

What do you like best?

Prebuilt template for survey, customisation capabilities, easy to use dashboards to get survey results Review collected by and hosted on G2.com.

What do you dislike?

Should allow more questions in free versions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use it if your organization carry out lots of surveys. it's easy to keep record at a place Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use this to send surveys to my students once we are done with training batches to get feedback on quality of Training Review collected by and hosted on G2.com.

...more
Administrator in Building MaterialsSource : g2crowd.com
(Reviewed on 10 September 2020)
"The real partner for your products to be success in market"

What do you like best?

We get real time access to templates that speak to customers, employees, or our target clients. We can have the help from expert-written sample questions to get included in our surveys. They give the score of our surveys to estimate the success rates. Wonderful fact is that we become expert in creating even the most sophisticated surveys with this tool. Really surprised with the success rate it is offered. Clients give 100 percent positive feedback Review collected by and hosted on G2.com.

What do you dislike?

Graphical representation in the guided survey is little bit difficult to understand by few of the customers. But this is well taken for improvement when they get notified Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We get real time access to templates that speak to customers, employees, or our target clients. We can have the help from expert-written sample questions to get included in our surveys. They give the score of our surveys to estimate the success rates. Wonderful fact is that we become expert in creating even the most sophisticated surveys with this tool. Really surprised with the success rate it is offered. Clients give 100 percent positive feedback Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The success of the products such as engineering goods are really gets evaluated within the targeted time by a targeted different set of audience and customers. It really gives us an oportunity to improve and market our products. Review collected by and hosted on G2.com.

...more
Administrator in Non-Profit Organization ManagementSource : g2crowd.com
(Reviewed on 09 September 2020)
"Easy to use survey platform for administrators and end-users"

What do you like best?

What I liked best about SurveyMonkey was that it was an easy-to-use platform for survey administrators, even those without much experience creating surveys. I was able to quickly teach myself how to create surveys and download reports. Additionally, the ability to create and view surveys as an end-user before publishing them was beneficial to ensure a positive E2E experience and accurate results. Review collected by and hosted on G2.com.

What do you dislike?

The least helpful thing about SurveyMonkey is that it's sometimes difficult formulating the “if/then” logic for survey questions, but this was not the fault of the platform. Another downside of using SurveyMonkey is that it didn't seem to be as secure as other survey platforms I've used, such as Qualtrics. For example, with Qualtrics, there are many more precautions and steps required to get a user added to a survey and where users must do double authentication before being approved to log in to their accounts. However, with SurveyMonkey, a simple username and password would allow users to log in, and the this same username and password can technically be used by multiple people (where this wasn't the case with Qualtrics due to the double authentication). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A couple of problems that we were trying to solve included (a) seeking employee feedback for training courses so that we knew what was working and what we could improve and (b) gathering employee feedback about HR performance and policies and what employees hoped we could do for them in the future, including benefit packages. Review collected by and hosted on G2.com.

...more
User in Health, Wellness and FitnessSource : g2crowd.com
(Reviewed on 08 September 2020)
"Survey monkey is easiest way to get quick results"

What do you like best?

Survey monkey allows you to ask many questions and get many results fast. Review collected by and hosted on G2.com.

What do you dislike?

I wish you were able to add more questions to a survey once posted. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am having no problems with it Review collected by and hosted on G2.com.

...more
Read All Reviews

Videos on SurveyMonkey

SurveyMonkey - Where the Curious Come to Grow
Creating a survey with SurveyMonkey
SurveyMonkey Enterprise – Understand the Why
Adding recipients to email invitations with SurveyMonkey

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