Home/Survey/ User Feedback Software/SurveyMonkey
Updated on: July 28, 2021
What is SurveyMonkey ?
SurveyMonkey - Survey/ User Feedback Software
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SurveyMonkey

Best-in-class Professional Survey Software
(26,071 Ratings) Write Review

One of the world’s class-leading online survey platform that assists millions of individuals and business organizations in creating and analyzing survey reports to get meaningful insights. With the in-built intuitive tools, it enables to create tailored professional surveys quickly that helps you to make better decisions. SurveyMonkey further helps to build an expertly curated questionnaire and survey templates and lets you post them on various online and social media platforms for a deep-rooted survey. It is robust yet user-friendly, recommended for any industry related customer-feedback surveys, such as educational institutes, business organizations, market research etc.

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SurveyMonkey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

SurveyMonkey Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
Team Advantage (Business Plan)
$25 /User/Month

$25 per user per month billed annually

Features

  • Started with 3 users
  • Survey sharing with fine control over who can view and edit
  • Gather comments all in one place
  • Let team members analyze, filter, and export results
  • Notify others when you get new responses
  • Shared asset library for on-brand surveys
  • Add Contributor Seats
  • Add or reassign accounts at any time
  • Free integrations with popular collaboration apps
  • 10,000 responses per year
  • 24/7 Expedited email support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Question and page skip logic
  • All data exports (CSV, PDF, PPT, SPSS, XLS)
  • Accept Payments
  • Advanced analyze features
  • SurveyMonkey industry benchmarks
Team Premier (Business Plan)
$75 /User/Month

$75 per user per month billed annually

Features

  • Started with 3 users
  • Survey sharing with fine control over who can view and edit
  • Gather comments all in one place
  • Let team members analyze, filter, and export results
  • Notify others when you get new responses
  • Shared asset library for on-brand surveys
  • Add Contributor Seats
  • Add or reassign accounts at any time
  • Free integrations with popular collaboration apps
  • 15,000 responses per year
  • 24/7 Expedited email support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Question and page skip logic
  • All data exports (CSV, PDF, PPT, SPSS, XLS)
  • Accept Payments
  • Advanced analyze features
  • SurveyMonkey industry benchmarks
  • Click map data visualization
  • Multilingual surveys
  • Sentiment analysis
  • Crosstabs
  • Unlimited filter and compare rules, data trends
  • Advanced survey logic tools
  • Block randomization
  • White label surveys
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • Create private apps with direct API access
Enterprise (Business Plan)
Custom

Features

  • Survey sharing with fine control over who can view and edit
  • Gather comments all in one place
  • Let team members analyze, filter, and export results
  • Notify others when you get new responses
  • Shared asset library for on-brand surveys
  • Add Contributor Seats
  • Add or reassign accounts at any time
  • Free integrations with popular collaboration apps
  • 24/7 Expedited email support
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Question and page skip logic
  • All data exports (CSV, PDF, PPT, SPSS, XLS)
  • Accept Payments
  • Advanced analyze features
  • SurveyMonkey industry benchmarks
  • Click map data visualization
  • Multilingual surveys
  • Sentiment analysis
  • Crosstabs
  • Unlimited filter and compare rules, data trends
  • Advanced survey logic tools
  • Block randomization
  • White label surveys
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • Unlimited API access**
  • Flexible plan types for multiple users
  • HIPAA-compliant features**
  • Customization and branding
  • Integrations with Salesforce, Marketo, Eloqua, and Tableau**
  • Admin dashboard and user management
  • Account control and migration
  • Enhanced governance and security features
  • Single sign-on (SSO)
  • Activity tracking through audit logs
  • Dedicated customer success manager
Standard (Personal Plan)
$99 /Month

Features

  • Unlimited number of surveys
  • Unlimited questions per survey
  • 1,000 responses per month*
  • 24/7 customer support via email
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic only
  • Text analysis
Advantage (Personal Plan)
$32 /Month

$384.00 billed annually

Features

  • Unlimited number of surveys
  • Unlimited questions per survey
  • 5,000 responses per month*
  • 24/7 customer support via email
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic, question & answer piping
  • Text analysis & statistical significance
  • Advanced data exports (SPSS)
  • A/B testing, randomization, quotas
  • Custom variables
  • Accept Payments
  • File upload
  • SurveyMonkey industry benchmarks
Premier (Personal Plan)
$99 /Month

$1,188 billed annually

Features

  • Unlimited number of surveys
  • Unlimited questions per survey
  • 7,500 responses per month*
  • 24/7 customer support via email
  • Quizzes with custom feedback
  • Custom logo, colors, and survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic, question & answer piping
  • Text analysis & statistical significance
  • Advanced data exports (SPSS)
  • A/B testing, randomization, quotas
  • Custom variables
  • Accept Payments
  • File upload
  • SurveyMonkey industry benchmarks
  • Click map data visualization
  • Multilingual surveys
  • Sentiment analysis
  • Crosstabs
  • Unlimited filter and compare rules, data trends
  • Advanced branching & piping, block randomization
  • White label surveys
Targeted Responses

Features

  • Unlimited number of surveys
  • 50 questions per survey
  • Unlimited responses
  • 24/7 customer support via email
  • Custom colors & survey URL
  • Data exports (CSV, PDF, PPT, XLS)
  • Skip logic
  • Question & answer piping
  • A/B test text and images
  • Hide SurveyMonkey footer
  • Multilingual surveys
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 13/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about SurveyMonkey pricing.

SurveyMonkey FAQs

SurveyMonkey is Survey/ User Feedback Software. SurveyMonkey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about SurveyMonkey features.

Yes, SurveyMonkey provides API.

Ask the Community View Community

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SurveyMonkey Reviews

OVERALL RATING
4
Based on 26,071 Rating(s)
Rating Distribution
  • 63.5 %
  • 28.6 %
  • 5.3 %
  • 0.8 %
  • 1.7 %
SHARE YOUR EXPERIENCE Write a Review
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Aila ZaibSource : trustpilot.com
(Reviewed on 21 December 2020)
Katie A - Amazing Customer Service!

I spoke to Katie A. - (Sr. Client Relationship Specialist) and she was amazing! I needed help with analysing my survey results, but the cost was a little much for me as a student. Within an hour, I got a response and she kindly listened to my situation and advised accordingly. She told me all the options available and the steps I should take after. As a student on a budget, I was very impressed by the customer care shown to me. I was contemplating switching to another site but Thank you so much Katie! I will continue to use Survey Monkey :)

...more
Mohammad BSource : g2crowd.com
(Reviewed on 30 November 2020)
"Handy app and ease of use"

What do you like best?

It was designed to set a survey and it showed the result in a very informative graphs.

What do you dislike?

It still has some limitation not like other survey websites.

Recommendations to others considering the product:

Very helpful tool to collect date and show it in a good design.

Ease of use and accessible

Understandable by majoity

What problems are you solving with the product? What benefits have you realized?

Doing some small & quick survey for a group of +50 to decide a meeting or gathering.

Doing some questionnaires for research purposes.

Organizing event

...more
SAHIL SSource : g2crowd.com
(Reviewed on 30 November 2020)
"Surveys on Fingertips"

What do you like best?

The one thing that I like the most about SurveyMonkey is its light interface which makes every user comfortable because of the clean and light interface.

What do you dislike?

In my opinion the worst part about SurveyMonkey is that it does not provide you with a mail or text conformation once you have completed the survey. Once this feature is also included by default it will make more sense.

Recommendations to others considering the product:

I would recommend all those who are considering to use SurveyMonkey is to go ahead with your plans as this tool will solve a lot of your data collection and feedback woes and will help your achieve desired results in for process improvement.

What problems are you solving with the product? What benefits have you realized?

SurveyMonkey is solving multiple problems that we face. First is the feedback that is required from the client or the employees for many purposes.

Along with this we also use SurveyMonkey for data collection on various aspects ranging from basic details of the employees to confedential data.

...more
Allison SSource : g2crowd.com
(Reviewed on 28 November 2020)
"Love SurveyMonkey"

What do you like best?

It is SO simple to use!!!! It’s very user friendly. Anyone can make or perform surveys with SurveyMonkey! It gives you instructions on how to use it as soon as you get in. You can make the questions whatever you want them to be and you can have the answers answered in different options. For example it can be a written in answer by the person taking the survey or chosen from options you pre write.

What do you dislike?

I don’t have anything to say about disliking SurveyMonkey! Truly I wouldn’t choose any other survey platform. A lot of people know what it is and when they receive an email asking for their opinion through SurveyMonkey platform I think they’re more likely to do it because it’s simple to do! I love it and it’s perfect for our place of employment. We send our resident family surveys, employee of the month, suggestions, this platform can fit any survey!

Recommendations to others considering the product:

I would get it! Especially if you have a large group of people that you need a survey from. It’s so simple to use and SO easy for people to do it!

What problems are you solving with the product? What benefits have you realized?

A lot of people recognize SurveyMonkey so a lot more people from our place of employment do it whereas before not many people would complete the surveys that were just sent out as emails.

...more
Hari KSource : g2crowd.com
(Reviewed on 26 November 2020)
"HK's Review"

What do you like best?

Ease of access to survey results, setting up surveys etc.

What do you dislike?

adding name to the survey monkey, sending survey outside the organization, dashboard views on survey results

What problems are you solving with the product? What benefits have you realized?

very very useful in getting and sending out anonymous surveys

...more
Daniel FSource : g2crowd.com
(Reviewed on 25 November 2020)
"Good For Survey and Inner Office Analytics"

What do you like best?

The fact you can customize a survey to fit what type of analytics you are looking for. Also that you are given a few different choices on how you what to share the survey created, and that the data collected is real-time data, taken as each participant fills out the survey. Another positive is that the analytics data can be shown as a table, bar graph, and chart formats.

What do you dislike?

The limitation of the free portion of survey monkey can be a setback unless you opt in to pay for the pro version.

Recommendations to others considering the product:

I would recommend SurveyMonkey to anyone who is looking for an inexpensive way to collect inner office or company data to complete market projects or to collect specific data from within your company that pertains to specific marketing material.

What problems are you solving with the product? What benefits have you realized?

Survey Monkey has been a good tool used within my marketing team for inner office survey taking, and analytics when we are thinking about how to introduce new marketing material, inner office training, and inner office data needed to complete marketing material.

...more
Jhoiver JSource : g2crowd.com
(Reviewed on 25 November 2020)
"It handles the users information in a cool way"

What do you like best?

When I stared working for the company where I work for currently, I did a survey using this app, it was so cool, it has a follow-up option and was receiving messages on my personal mail.

What do you dislike?

It does not have the option to upload a voice note, I would find useful

Recommendations to others considering the product:

Voices notes in order to have a full feedback coming from users

What problems are you solving with the product? What benefits have you realized?

I have not noticed changes with this app, but still think it is cool and works fine

...more
Jason MSource : g2crowd.com
(Reviewed on 24 November 2020)
"Instant Payout"

What do you like best?

I honestly love how easy and quick you can cash out. I first expected it to take some time but it's instantaneous. Also you do not the cash out mark fairly quick. I have already cashed out a couple times.

What do you dislike?

Sometimes if you miss the notice and you're a little bit late you get skipped on the survey. So you need to make sure you can answer them fairly quick.

What problems are you solving with the product? What benefits have you realized?

I'm about to make some side money with relative ease and it's better than wasting the time doing nothing.

...more
William SSource : g2crowd.com
(Reviewed on 23 November 2020)
"Survey Monkey is a great way to earn free gift cards!!!"

What do you like best?

Free gift cards = free money. What is there not to like? It is easy to use you can do it from PC and/or mobile devices. Just complete the survey's rack up points, and then cash in for gift cards, like to Amazon. How can you go wrong with earning free money for spending just a little bit of your spare time completing surveys? I personally don't feel you can go wrong at all. It is a great benefit and has been a great way for me to rack up free Amazon gift cards to purchase things for free! It is free to sign up and doesn't cost you anything but a little bit of time to invest to complete the surveys. You actually DO receive your gift cards when redeemed.

What do you dislike?

It takes a while to rack up points it seems like and sometimes you go through surveys to be told you can't complete them. Sometimes the surveys ask for your email and then you end up with junk mail. But, you can always mark as spam or unsubscribe to them to avoid continuous useless email. Overall it is an easy way to earn free money. Give it a shot if it is something you are considering. You can't really go wrong.

Recommendations to others considering the product:

Good way to earn free money!

What problems are you solving with the product? What benefits have you realized?

Earning free money :) You can't go wrong with free money. It's an easy way to benefit and earn free rewards by investing just a little bit of your spare time completing and answering some basic questions.

...more
Dinesh NSource : g2crowd.com
(Reviewed on 21 November 2020)
"An effective and simple to use survey tool with excellent features & pricing plans."

What do you like best?

a) Simple to use- Even a first-timer can quickly understand the tool and create an effective survey that meets their requirements. Requires no special training in creating a survey

b) Excellent tips to improve survey quality- Survey Monkey has excellent tips to improve the quality of the survey. The tool literally handholds users to create a well structured and professional survey.

c.) Great insights on the survey- Survey's created on Surveymonkey come with an opportunity to share the survey and get responses for the survey. Survey monkey also provides great data insights on the responses.

What do you dislike?

a) Pricing- Personally I find the paid responses pricing a bit expensive

b) Non-transparency - I would like to have more information on how the panel for responses are recruited..while Survey monkey provides with options for different targeting/cuts of the survey audience( be it age, gender, income etc), more information on the methodology will help

c) I did find a limitation in creating a cross tab questions, it actually did not meet my expectation while creating a survey question. Maybe the feature is available in higher upgraded plans. This information was not available while creating this particular survey

Recommendations to others considering the product:

Simple to use and one-stop-shop for all your survey requirements.From creating a survey to admin a survey to analyse the results. Saves a lot of time and energy.

What problems are you solving with the product? What benefits have you realized?

1.Create effective survey quickly.

2.Get perfect audience profile with specific audience targeting available.

3.Easy to get insights on the survey responses.

In short saves a lot of time, energy and expertise to create and administer surveys

...more
Read All Reviews

Videos on SurveyMonkey

SurveyMonkey - Where the Curious Come to Grow
Creating a survey with SurveyMonkey
SurveyMonkey Enterprise – Understand the Why
Adding recipients to email invitations with SurveyMonkey

SurveyMonkey Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com