Home/Survey/ User Feedback Software/SurveyMonkey
Updated on: May 15, 2021
What is SurveyMonkey ?
SurveyMonkey - Survey/ User Feedback Software
View Gallery
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SurveyMonkey

Best-in-class Professional Survey Software
(26,024 Ratings) Write Review

One of the world’s class-leading online survey platform that assists millions of individuals and business organizations in creating and analyzing survey reports to get meaningful insights. With the in-built intuitive tools, it enables to create tailored professional surveys quickly that helps you to make better decisions. SurveyMonkey further helps to build an expertly curated questionnaire and survey templates and lets you post them on various online and social media platforms for a deep-rooted survey. It is robust yet user-friendly, recommended for any industry related customer-feedback surveys, such as educational institutes, business organizations, market research etc.

SurveyMonkey Awards

Most Worthy
Highly Rated
Fastest Growing
Most Popular
Most Searched

SurveyMonkey Features Show All Features

SurveyMonkey Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Survey/ User Feedback Software

SurveyMonkey Pricing

Pricing ModelFree Trial , Freemium , Subscription
Basic (Personal Plan)
Free

Features

  • Number of Surveys : Unlimited
  • Questions per survey : 10 questions per survey
  • Number of responses : View 100 responses per survey
  • Get responses via web, social or email
  • Number of collectors : Use 3 collectors per survey
  • Pop up online surveys
  • Track email responses
  • Mobile apps for iOS and Android
  • 24/7 email support
  • 13 essential question types
  • All languages supported
  • Pagination
  • Labeling, titles and numbering
  • Expert, pre-written survey templates : 40 short survey templates
  • Question Bank approved questions
  • Fully accessible, 508 compliant surveys
  • Matrix questions
  • Collect contact information
  • Video and image questions
  • Rating questions
  • Quiz scoring and instant results
  • Progress bar
  • Text formatting
  • Real time results
  • Share survey data
  • SurveyMonkey Global Benchmarks
  • Data trends
  • Filter and compare results : 1 filter
  • Dashboard
  • Require answer completion
  • Answer validation
  • Randomize answer choices
  • Set survey end date
  • View respondent's IP address
  • Record respondent email address
  • Set max response count
  • Password-protected surveys
  • Enable IP blocking
  • Send surveys
  • Mobile SDK
Team Advantage (Business Plan)
$28 /User/Month

Features

  • Started with 3 users, billed annually
  • Sharing a survey and specifying read and edit access
  • Gather all your comments in one place
  • Let team members analyze, filter, and export results
  • Notify others of new replies
  • Shared library of materials for branded surveys
  • Add or redefine accounts at any time
  • Free integration with popular collaboration applications
  • Unlimited number of surveys, questions and answers
  • Fast 24-hour email support
  • Phone support and 24/7 email support
  • Experiment with customizable feedback
  • Customizable logos, colors, and survey URL
  • Jumping questions and pages
  • Exporting all material (CSV, PDF, PPT, SPSS, XLS)
  • Accept payments
  • Advanced analysis capabilities
  • SurveyMonkey Industry Benchmarks
  • Multilingual survey surveys
Team Premier (Business Plan)
$75 /User/Month

Features

  • Started with 3 users, billed annually
  • Includes features of Team Advantage Plan, plus
  • Phone support and 24/7 email support
  • Cross tabulation
  • Unlimited filtering and comparison rules, data trends
  • Advanced query logic tools
  • Block Randomization
  • Branded surveys
  • Redirection at the end of the survey
  • Removes the SurveyMonkey footer
  • Create private applications using direct API access
Enterprise (Business Plan)
Custom

Features

  • Powerful management tools
  • Integrations and collaboration features for your organization
  • Includes features of Team Premier plan, plus
  • Unlimited API access
  • Adaptive subscription types for multiple users
  • HIPAA Compatible Features
  • Customization and branding
  • Integrations: Salesforce, Marketo, Eloqua and Tableau
  • Administrator build screen and user management
  • Account management and migration
  • Enhanced management and security features
  • Single Sign On (SSO)
  • Activity tracking with monitoring logs
  • My Account Manager
Premier (Personal Plan)
$99 /Month

$1,188 billed Yearly

Features

  • Includes features of Advantage plan, plus
  • Phone support
  • Advanced survey logic
  • Block randomization
  • Survey completion redirect
  • Remove SurveyMonkey footer
  • White label surveys
  • Crosstabs
  • Get direct API access
Advantage (Personal Plan)
$32 /Month

$384.00 billed Yearly

Features

  • Inlcudes Features of Standard Plan Plus
  • Recurring surveys
  • Accept Payments
  • Kiosk Mode: Inactivity Timer
  • Kiosk Mode: Passcode Lock
  • Additional user accounts (Included with business plans)
  • Build surveys together (Included with business plans)
  • Analyze results together (Included with business plans)
  • Shared templates (Included with business plans)
  • Shared themes (Included with business plans)
  • Shared library (Included with business plans)
  • Prioritized email support : Under 1 hour
  • Team ownership (Included with business plan)
  • Additional users (Included with business plan)
  • Consolidated billing (Included with business plan)
  • File upload
  • Question and page randomization
  • A/B test question type
  • Response quotas
  • Multilingual surveys
  • Custom HTML email invitations
  • Question and answer piping
  • Carry forward responses
  • Custom variables
  • SurveyMonkey Industry Benchmarks
  • Statistical significance
  • Export to SPSS
  • Extract data
  • Mobile SDK - Data Pull
Standard (Personal Plan)
$99 /Month

Features

  • Includes Features of Basic Plan Plus
  • Number of responses : 1000 responses per month
  • Number of collectors : Unlimited
  • Expedited email support
  • Expert, pre-written survey templates : 180+
  • Quizzes Pro
  • Question and page skip logic
  • Matrix of dropdown menus
  • Add your logo
  • Custom themes, colors and more
  • Premium themes
  • Custom SurveyMonkey URL
  • Display a 'thank you' page
  • Display disqualification page
  • Subtle SurveyMonkey footer
  • Filter and compare results
  • Dashboard
  • Word clouds
  • Tag written answers
  • Dashboard: Password protection
  • Generate custom charts and reports
  • Print reports
  • Download results as CSV, XLS or PDF
  • Download results in PPT format
  • Confirmation Email to Respondents

Note : 1000 responses per month $0.071 per additional response. SurveyMonkey Audience responses sold separately.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SurveyMonkey FAQs

SurveyMonkey is Survey/ User Feedback Software. SurveyMonkey offers the following functionalities:

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Support Audio / Images / Video
  • Survey Templates
  • Skip Logic

Learn more about SurveyMonkey features.

The pricing for SurveyMonkey starts at $28.00 per user per month. SurveyMonkey has 5 different plans:

  • Team Advantage (Business Plan) at $28.00 per user per month.
  • Advantage (Personal Plan) at $32.00 per month.
  • Team Premier (Business Plan) at $75.00 per user per month.
  • Premier (Personal Plan) at $99.00 per month.
  • Standard (Personal Plan) at $99.00 per month.
    • SurveyMonkey offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about SurveyMonkey pricing.

Yes, SurveyMonkey offers a free plan.

Learn more about SurveyMonkey pricing.

Yes, SurveyMonkey provides API.

Ask the Community View Community

SurveyMonkey Alternatives SurveyMonkey Alternatives

78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Qualtrics Core XM
(4722 RATINGS)
Qualtrics Core XM
Qualtrics Core XM is an online survey platform. Automatically built reports, with the best visualizations selected for each question type. All your data is...
Visit Website
SurveyMonkey vs Qualtrics Core XM
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Google Forms
(17024 RATINGS)
Google Forms
Google excels in the online form builder arena like any other field. Google Forms come as a part of the Google Drive Suite that features tools like Docs,...
Visit Website
SurveyMonkey vs Google Forms
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SoGoSurvey
(858 RATINGS)
SoGoSurvey
SoGoSurvey is a cloud-based survey provider that caters to small businesses, policy makers, DIY researchers as well as individuals. It is an all-in-one data...
Visit Website
SurveyMonkey vs SoGoSurvey
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
QuestionPro
(225 RATINGS)
QuestionPro
A web-based online survey platform that helps small businesses, academics, HR and Marketing organizations, communities and individuals to build personalized...
Visit Website
SurveyMonkey vs QuestionPro
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SurveySparrow
(588 RATINGS)
SurveySparrow
SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that...
Visit Website
SurveyMonkey vs SurveySparrow
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SurveyGizmo
(981 RATINGS)
SurveyGizmo
SurveyGizmo is a simple yet powerful online survey tool that is ideally designed for all kind of business organizations, freelancers, marketers and researchers...
Visit Website
SurveyMonkey vs SurveyGizmo
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Alchemer
(977 RATINGS)
Alchemer
Alchemer is the only solution that helps you transform to a truly customer-centric organization. By making sure the voice of the customer is heard loud and...
Visit Website
SurveyMonkey vs Alchemer
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Survio
(958 RATINGS)
Survio
Survio is a simple and user-friendly online survey software that creates online surveys for market research, customer satisfaction, event promotions, academic...
Visit Website
SurveyMonkey vs Survio
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
GetFeedback
(248 RATINGS)
GetFeedback
GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take...
Visit Website
SurveyMonkey vs GetFeedback
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SurveyLegend
(862 RATINGS)
SurveyLegend
SurveyLegend provides insights into customers’ needs and expectations with its dynamic, eye-catching, and customisable survey creation service. The software...
Visit Website
SurveyMonkey vs SurveyLegend

SurveyMonkey Reviews

OVERALL RATING
4
Based on 26,024 Rating(s)
Rating Distribution
  • 63.6 %
  • 28.6 %
  • 5.3 %
  • 0.8 %
  • 1.6 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Aila ZaibSource : trustpilot.com
(Reviewed on 21 December 2020)
Katie A - Amazing Customer Service!

I spoke to Katie A. - (Sr. Client Relationship Specialist) and she was amazing! I needed help with analysing my survey results, but the cost was a little much for me as a student. Within an hour, I got a response and she kindly listened to my situation and advised accordingly. She told me all the options available and the steps I should take after. As a student on a budget, I was very impressed by the customer care shown to me. I was contemplating switching to another site but Thank you so much Katie! I will continue to use Survey Monkey :)

...more
Mohammad BSource : g2crowd.com
(Reviewed on 30 November 2020)
"Handy app and ease of use"

What do you like best?

It was designed to set a survey and it showed the result in a very informative graphs.

What do you dislike?

It still has some limitation not like other survey websites.

Recommendations to others considering the product:

Very helpful tool to collect date and show it in a good design.

Ease of use and accessible

Understandable by majoity

What problems are you solving with the product? What benefits have you realized?

Doing some small & quick survey for a group of +50 to decide a meeting or gathering.

Doing some questionnaires for research purposes.

Organizing event

...more
SAHIL SSource : g2crowd.com
(Reviewed on 30 November 2020)
"Surveys on Fingertips"

What do you like best?

The one thing that I like the most about SurveyMonkey is its light interface which makes every user comfortable because of the clean and light interface.

What do you dislike?

In my opinion the worst part about SurveyMonkey is that it does not provide you with a mail or text conformation once you have completed the survey. Once this feature is also included by default it will make more sense.

Recommendations to others considering the product:

I would recommend all those who are considering to use SurveyMonkey is to go ahead with your plans as this tool will solve a lot of your data collection and feedback woes and will help your achieve desired results in for process improvement.

What problems are you solving with the product? What benefits have you realized?

SurveyMonkey is solving multiple problems that we face. First is the feedback that is required from the client or the employees for many purposes.

Along with this we also use SurveyMonkey for data collection on various aspects ranging from basic details of the employees to confedential data.

...more
Allison SSource : g2crowd.com
(Reviewed on 28 November 2020)
"Love SurveyMonkey"

What do you like best?

It is SO simple to use!!!! It’s very user friendly. Anyone can make or perform surveys with SurveyMonkey! It gives you instructions on how to use it as soon as you get in. You can make the questions whatever you want them to be and you can have the answers answered in different options. For example it can be a written in answer by the person taking the survey or chosen from options you pre write.

What do you dislike?

I don’t have anything to say about disliking SurveyMonkey! Truly I wouldn’t choose any other survey platform. A lot of people know what it is and when they receive an email asking for their opinion through SurveyMonkey platform I think they’re more likely to do it because it’s simple to do! I love it and it’s perfect for our place of employment. We send our resident family surveys, employee of the month, suggestions, this platform can fit any survey!

Recommendations to others considering the product:

I would get it! Especially if you have a large group of people that you need a survey from. It’s so simple to use and SO easy for people to do it!

What problems are you solving with the product? What benefits have you realized?

A lot of people recognize SurveyMonkey so a lot more people from our place of employment do it whereas before not many people would complete the surveys that were just sent out as emails.

...more
Hari KSource : g2crowd.com
(Reviewed on 26 November 2020)
"HK's Review"

What do you like best?

Ease of access to survey results, setting up surveys etc.

What do you dislike?

adding name to the survey monkey, sending survey outside the organization, dashboard views on survey results

What problems are you solving with the product? What benefits have you realized?

very very useful in getting and sending out anonymous surveys

...more
Daniel FSource : g2crowd.com
(Reviewed on 25 November 2020)
"Good For Survey and Inner Office Analytics"

What do you like best?

The fact you can customize a survey to fit what type of analytics you are looking for. Also that you are given a few different choices on how you what to share the survey created, and that the data collected is real-time data, taken as each participant fills out the survey. Another positive is that the analytics data can be shown as a table, bar graph, and chart formats.

What do you dislike?

The limitation of the free portion of survey monkey can be a setback unless you opt in to pay for the pro version.

Recommendations to others considering the product:

I would recommend SurveyMonkey to anyone who is looking for an inexpensive way to collect inner office or company data to complete market projects or to collect specific data from within your company that pertains to specific marketing material.

What problems are you solving with the product? What benefits have you realized?

Survey Monkey has been a good tool used within my marketing team for inner office survey taking, and analytics when we are thinking about how to introduce new marketing material, inner office training, and inner office data needed to complete marketing material.

...more
Jhoiver JSource : g2crowd.com
(Reviewed on 25 November 2020)
"It handles the users information in a cool way"

What do you like best?

When I stared working for the company where I work for currently, I did a survey using this app, it was so cool, it has a follow-up option and was receiving messages on my personal mail.

What do you dislike?

It does not have the option to upload a voice note, I would find useful

Recommendations to others considering the product:

Voices notes in order to have a full feedback coming from users

What problems are you solving with the product? What benefits have you realized?

I have not noticed changes with this app, but still think it is cool and works fine

...more
Jason MSource : g2crowd.com
(Reviewed on 24 November 2020)
"Instant Payout"

What do you like best?

I honestly love how easy and quick you can cash out. I first expected it to take some time but it's instantaneous. Also you do not the cash out mark fairly quick. I have already cashed out a couple times.

What do you dislike?

Sometimes if you miss the notice and you're a little bit late you get skipped on the survey. So you need to make sure you can answer them fairly quick.

What problems are you solving with the product? What benefits have you realized?

I'm about to make some side money with relative ease and it's better than wasting the time doing nothing.

...more
William SSource : g2crowd.com
(Reviewed on 23 November 2020)
"Survey Monkey is a great way to earn free gift cards!!!"

What do you like best?

Free gift cards = free money. What is there not to like? It is easy to use you can do it from PC and/or mobile devices. Just complete the survey's rack up points, and then cash in for gift cards, like to Amazon. How can you go wrong with earning free money for spending just a little bit of your spare time completing surveys? I personally don't feel you can go wrong at all. It is a great benefit and has been a great way for me to rack up free Amazon gift cards to purchase things for free! It is free to sign up and doesn't cost you anything but a little bit of time to invest to complete the surveys. You actually DO receive your gift cards when redeemed.

What do you dislike?

It takes a while to rack up points it seems like and sometimes you go through surveys to be told you can't complete them. Sometimes the surveys ask for your email and then you end up with junk mail. But, you can always mark as spam or unsubscribe to them to avoid continuous useless email. Overall it is an easy way to earn free money. Give it a shot if it is something you are considering. You can't really go wrong.

Recommendations to others considering the product:

Good way to earn free money!

What problems are you solving with the product? What benefits have you realized?

Earning free money :) You can't go wrong with free money. It's an easy way to benefit and earn free rewards by investing just a little bit of your spare time completing and answering some basic questions.

...more
Dinesh NSource : g2crowd.com
(Reviewed on 21 November 2020)
"An effective and simple to use survey tool with excellent features & pricing plans."

What do you like best?

a) Simple to use- Even a first-timer can quickly understand the tool and create an effective survey that meets their requirements. Requires no special training in creating a survey

b) Excellent tips to improve survey quality- Survey Monkey has excellent tips to improve the quality of the survey. The tool literally handholds users to create a well structured and professional survey.

c.) Great insights on the survey- Survey's created on Surveymonkey come with an opportunity to share the survey and get responses for the survey. Survey monkey also provides great data insights on the responses.

What do you dislike?

a) Pricing- Personally I find the paid responses pricing a bit expensive

b) Non-transparency - I would like to have more information on how the panel for responses are recruited..while Survey monkey provides with options for different targeting/cuts of the survey audience( be it age, gender, income etc), more information on the methodology will help

c) I did find a limitation in creating a cross tab questions, it actually did not meet my expectation while creating a survey question. Maybe the feature is available in higher upgraded plans. This information was not available while creating this particular survey

Recommendations to others considering the product:

Simple to use and one-stop-shop for all your survey requirements.From creating a survey to admin a survey to analyse the results. Saves a lot of time and energy.

What problems are you solving with the product? What benefits have you realized?

1.Create effective survey quickly.

2.Get perfect audience profile with specific audience targeting available.

3.Easy to get insights on the survey responses.

In short saves a lot of time, energy and expertise to create and administer surveys

...more
Read All Reviews

Videos on SurveyMonkey

SurveyMonkey - Where the Curious Come to Grow
Creating a survey with SurveyMonkey
SurveyMonkey Enterprise – Understand the Why
Adding recipients to email invitations with SurveyMonkey

SurveyMonkey Screenshots

SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot
SurveyMonkey screenshot

SurveyMonkey Integration

91%
(25 RATINGS)
Dashboard Software
98%
(4023 RATINGS)
Business Intelligence Software
95%
(4604 RATINGS)
Marketing Automation Software
91%
(32 RATINGS)
Email Marketing Software
91%
(37 RATINGS)
Dashboard Software
96%
(31776 RATINGS)
Project Management Software
91%
(17024 RATINGS)
Online Form Builder Software
88%
Dashboard Software
90%
(678 RATINGS)
Email Marketing Software
(2650 RATINGS)
iPaaS Software
(137 RATINGS)
iPaaS Software
90%
(442 RATINGS)
Business Intelligence Software
98%
(3499 RATINGS)
Event Management Software
96%
(4935 RATINGS)
Help Desk Software
98%
(8420 RATINGS)
Marketing Automation Software
86%
(128 RATINGS)
CRM Software
98%
(27382 RATINGS)
Email Marketing Software
(1325 RATINGS)
Service Desk Software
91%
(1057 RATINGS)
Email Marketing Software
89%
(20 RATINGS)
Dashboard Software
89%
(10314 RATINGS)
CRM Software
98%
(29312 RATINGS)
CRM Software
98%
(7400 RATINGS)
Ecommerce Software
88%
(106 RATINGS)
Email Marketing Software
93%
(220 RATINGS)
Email Marketing Software
93%
(282 RATINGS)
Heat Map Software
89%
(107 RATINGS)
Text Mining Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com