Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | London, United Kingdom / +1 (888) 952-9256 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software |
Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Kayako is Help Desk Software. Kayako offers the following functionalities:
Learn more about Kayako features.
The pricing for Kayako starts at $15.00 per user per month. Kayako has 3 different plans:
Kayako also offers a custom plan based on the customer's request.
Learn more about Kayako pricing.
Yes, Kayako provides API.
Won't let me sign in. Just says try again later. I'll try again later. Maybe in a couple years.
It would do the job if the push notifications actually worked. I followed all the troubleshooting steps, but it still won't notify me of anything.
Kayako è una buona soluzione per la gestione dei ticket, si integra bene con il sistema di posta e offre anche delle API per creare dei ticket direttamente dalle proprie applicazioni web.
La app mobile e il sistema desktop sono un po' limitate, e anche nella parte web ci sono dei problemi sia nella gestione delle lingue che nell'editor delle risposte. Si riscontrano problemi nelle funzioni di ricerca ticket
Assistenza agli utenti
Kayako is the best Chat Solution for our clients, Most of our clients gave us feedback about how intuitive chat Interface Kayako has. We have been able to establish better relations with our potential clients. It gives better control over the support and provides better assistance to our clients. Customers have been much satisfied with Kayako features and functionality.
Customers have reported Sometimes when a chat drops they have to initiate the chat from the beginning and tell their issues again.
Make good use of the free trials. Get your department managers on board and ensure it works for everyone
We have been utilizing Kayako for 2 years and The best thing about Kayako is that it really makes it easy for us to reach our customers and provide them better assistance, and this is very important and very influential because it allows us to connect with clients.
Worked for literally one day now it's just not logging in at all despite numerous attempts to contact customer support your app is still unresponsive. LA desk may be an older version to maintain customer contact but it is way better than kayako and it's messed up view and logging in errors
Total rubbish, doesn't even login. Retry and canel have the same result . Oops this, oops that. Expensive garbage...
Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL Report Generator feature is easy to understand and allows you to extract relevant information and set statistics based on our own specifications. Also, it includes some great automation links that are scheduled in the email reports.
Although I think Kayako is amazing and very simple, there’s a specific action which may be very confusing: work with independent queues within departments. There will be many information to handle and that can be overwhelming sometimes.
Kayako would be a very suitable tool companies and people that want to host an e-commerce business or a customer support company, where there’s necessary to see each customer's interactions individually and not for a lengthy time. You should closely consider how the features of each bid match your requirements, as you can save cash by using either. Since we implemented in our company, our interactions with clients has been very well managed.
We use Kayako to transfer work from person to person or even to a different group while we monitor the efforts in our department. We chose to work with the self-hosting version as it performs very well even in our highest traffic peaks. In general, our experience with Kayako has been amazing given the results we have got with it.
Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL Report Generator feature is easy to understand and allows you to extract relevant information and set statistics based on our own specifications. Also, it includes some great automation links that are scheduled in the email reports.
Although I think Kayako is amazing and very simple, there’s a specific action which may be very confusing: work with independent queues within departments. There will be many information to handle and that can be overwhelming sometimes.
Kayako would be a very suitable tool companies and people that want to host an e-commerce business or a customer support company, where there’s necessary to see each customer's interactions individually and not for a lengthy time. You should closely consider how the features of each bid match your requirements, as you can save cash by using either. Since we implemented in our company, our interactions with clients has been very well managed.
We use Kayako to transfer work from person to person or even to a different group while we monitor the efforts in our department. We chose to work with the self-hosting version as it performs very well even in our highest traffic peaks. In general, our experience with Kayako has been amazing given the results we have got with it.
We have been using this for years it suits our purposes for the moment as it allows us to customize for each of our product set reporting is powerful as well
Lack of mandatory closure fields on the classic interface
Capturing the relevant information
