Home/Help Desk Software/KayakoUpdated on: June 1, 2023
Kayako - Help Desk Software
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Kayako

Robust help desk tool for quality customer support
(433 Ratings) Write Review

What is Kayako and how does it work? Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.

Kayako Awards

Kayako Features Show All Features

Kayako Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Austin, Texas
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.kayako.com/
Category Help Desk Software

Kayako Pricing

Pricing ModelFree Trial , Freemium , One-time license
Kayako Cloud
Free

Free collaborators

Customer service cloud solution for larger teams and businesses

Features

  • Live chat, Facebook, Twitter and email
  • Help center
  • Basic performance reports
  • SingleView™
  • Agents log in with Google
  • Standard support plan
  • Workflow automations: assign tickets to agents
  • Advanced reporting
  • Multiple brands, multiple languages
  • Time-saving macro powered responses
  • Custom fields for capturing critical information
  • Slack integration
  • 700+ Zapier integrations
  • Organization Profiles for Agents
  • Agent collision prevention
  • Advanced workflow customization
  • Internal help center and knowledge base
  • Custom forms for help center
  • Customer access to every ticket from their organization
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration
  • Custom performance reports
  • Help center advanced layout and design options
Classic On-Prem
Custom

Customer service cloud software for small and growing teams

Features

  • Live chat and email
  • Help center & Support portal
  • Customizable PHP source code
  • VOIP Phone / Click to call
  • Advanced Reporting with Kayako Query Language (KQL)
  • Automation (SLAs, Macros, Workflows)
  • Multiple brands, multiple languages
  • REST APIs
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Disclaimer: The pricing details were last updated on 13/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kayako pricing.

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Kayako Reviews

OVERALL RATING 3.7 Based on 433 Rating(s)
Rating Distribution
  • 0.4 %
  • 0 %
  • 0 %
  • 0.4 %
  • 5.3 %
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Videos on Kayako

Kayako's Scaling Your Customer Service with Top Notch Automation
Kayako's Scaling Your Customer Service with Top Notch Automation
How to Get Insight from Customers, with Morten Lundsby

Kayako Slides

Kayako : 4 Revealing Trends in Customer Service 2018
Kayako : 4 Revealing Trends in Customer Service 2018

Kayako FAQs

Kayako is Help Desk Software. Kayako offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Kayako features.

Yes, Kayako provides API.

Articles on Kayako

Top 20 SaaS Companies in India to Follow in 2022
Research Report Top 20 SaaS Companies in India to Follow in 2022 Software as a Service, or SaaS as it is more popularly known as has steadily grown and helped... read more

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com