Kayako Pricing, Reviews and Features (April 2024)

About Kayako

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.

Screenshots & Videos

Pricing

Free Trial Available
Kayako Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

81%
Momentum

61%
Popularity

88%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Kayako Awards

# 8 Most Popular Software Help Desk Software
Q2 2024

# 8 Most Popular Software Help Desk Software
Q2 2023

# 4 Highly Rated Help Desk Software
Q1 2022

# 8 Most Popular Help Desk Software
Q1 2022

# 6 Highly Rated Help Desk Software
Q1 2021

# 5 Most Popular Help Desk Software
Q1 2021

# 8 Highly Rated Help Desk Software
Q3 2019

# 3 Most Popular Help Desk Software
Q3 2019

# 5 Most Searched Help Desk Software
Q3 2019

Kayako Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Kayako Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Plans

Kayako Cloud Free

Free collaborators

Customer service cloud solution for larger teams and businesses

(Minimum seat requirement: 5)

Features

Live chat, Facebook, Twitter and email
Help center
Basic performance reports
SingleView™
Agents log in with Google
Standard support plan
Workflow automations: assign tickets to agents
Advanced reporting
Multiple brands, multiple languages
Time-saving macro powered responses
Custom fields for capturing critical information
Slack integration
700+ Zapier integrations
Organization Profiles for Agents
Agent collision prevention
Advanced workflow customization
Internal help center and knowledge base
Custom forms for help center
Customer access to every ticket from their organization
Custom security policies
Custom roles and permissions
Salesforce integration
Custom performance reports
Help center advanced layout and design options

Classic On-Prem Custom

Customer service cloud software for small and growing teams

(Minimum seat requirement: 10)

Features

Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs, Macros, Workflows)
Multiple brands, multiple languages
REST APIs

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kayako Pricing.

Kayako Alternatives

View All Kayako Alternatives

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Zendesk Support Personalizes Customer Support Solution read more

4.2 5,051 user ratings

Visit Website

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Freshdesk Redefining Your Customer Support read more

4.6 2,492 user ratings

Visit Website

Sponsored

Freshservice Freshservice is an cloud-based service desk and IT service manageme... read more

4.7 1,118 user ratings

Visit Website

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.5 4,332 user ratings

Visit Website

Sponsored

ManageEngine Servic... Flexible Software To Empower It Help Desk read more

4.4 522 user ratings

Visit Website

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.5 64 user ratings

Start Free Trial Kayako Vs HelpDesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk Help desk tool for effortless customer interaction read more

4.4 347 user ratings

Start Free Trial Kayako Vs Teamwork Desk

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CRMdesk Help and support your customers and staff read more

4.3 112 user ratings

Start Free Trial Kayako Vs CRMdesk

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Deskero A multi-channel support robust help desk software read more

4.6 265 user ratings

Start Free Trial Kayako Vs Deskero

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HESK Software with integrated knowledgebase read more

4.4 7 user ratings

Start Free Trial Kayako Vs HESK

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

Start Free Trial Kayako Vs LabiDesk

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sitehelpdesk Service desk solution suitable for any internal department read more

4 1 user ratings

Start Free Trial Kayako Vs Sitehelpdesk

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

Start Free Trial Kayako Vs BoldDesk

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveAgent All in one platform for customer query read more

4.7 2,506 user ratings

Start Free Trial Kayako Vs LiveAgent

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout Keep your customers happy with the integrated service tool read more

4.5 801 user ratings

Start Free Trial Kayako Vs Help Scout

Kayako Reviews

User Rating

3.8/5 (Based on 784 Ratings)

Ratings Distribution

Excellent
32.7%
Very Good
40.1%
Average
13.6%
Poor
5.5%
Terrible
8.2%

Do You Use Kayako?

Write a Review

Review Summary

Kayako receives generally positive reviews for its user-friendly interface, ease of use, comprehensive features, and strong customer support. Reviewers praise its ticketing system, knowledge base, live chat, and reporting capabilities. The software is particularly popular among small businesses and startups due to its affordability and scalability. However, some users have reported occasional technical issues, limited customization options, and a lack of advanced features. Overall, reviewers agree that Kayako is a reliable and efficient customer service solution that can help businesses improve their customer support operations.

Pros

Easytouse interface that even nontechnical teams can navigate effortlessly.
Robust ticketing system that streamlines customer interactions and automates repetitive tasks.
Customizable reporting and analytics to gain valuable insights and improve customer service strategies.

Cons

Occasional glitches and bugs that can disrupt smooth operations and require timely updates.
Limited customization options for certain features, restricting advanced configurations to suit specific business needs.

Kayako User Reviews

AI-Generated from the text of User Reviews