Home/Social Media Management Software/Hootsuite
Updated on: January 29, 2020
What is Hootsuite ?
Hootsuite - Social Media Management Software : SaaSworthy.com
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Hootsuite

Highly collaborative social media manager
(5,061 Ratings) Write Review

Hootsuite is a popular social media management software that comes attractively stuffed with an array of collaboration features as well. The software contains collaboration features group calendars, cooperative writing, synchronous editing, content management, contact management, project management, task management etc. It includes other useful software features also like reputation management features, social media marketing features and social media monitoring features. Hootsuite supports multi-user collaboration. With this software, users can easily share engagement streams with your team. Users can better control multiple communication channels with this highly collaborative platform.

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Hootsuite Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Vancouver, Canada - V5T 1R6
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Social Media Management Software Collaboration Software Reputation Management Software

Hootsuite Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Features

  • 3 social profiles
  • 30 scheduled messages
  • 1 User
  • 2 RSS feed integrations
  • $100 of Boost ad spend
  • Online help center
Professional
$29 /Month

$29 per Month billed Annually

Features

  • 10 social profiles
  • Unlimited scheduling
  • 1 user
  • Includes features of Free plan, plus
  • Automated post scheduling
  • Key performance metrics
  • Ad spend limit of $500 per Month to boost posts
Team
$129 /Month

Features

  • 20 social profiles
  • Unlimited scheduling
  • 3 users
  • Includes features of Professional plan, plus
  • Custom analytics reports
  • Team assignments
  • Exportable reports
  • Ad spend limit of $2000 per Month to boost posts
Business
$599 /Month

Features

  • 35 social profiles
  • Unlimited scheduling
  • 5 users (upto 10)
  • Includes features of Team plan, plus
  • Flexible approval workflows
  • 1 hour of 1-on-1 onboarding
  • 5 social media certifications
  • 24/7 support
  • Ad spend limit of $5000 per Month to boost posts
Enterprise
Custom

Hootsuite Software offers Enterprise pricing plan on basis of request.

Contact the vendor to get the latest pricing details.

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Disclaimer: The pricing details were last updated on 16/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Hootsuite FAQs

Hootsuite is Social Media Management Software. Hootsuite offers the following functionalities:

  • Content Management
  • Analytics (Social Media)
  • Auto Publishing
  • Brand Tracking
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

Learn more about Hootsuite features.

The pricing for Hootsuite starts at $29.0 per month. Hootsuite has 3 different plans:

  • Professional at $29.0 per month.
  • Team at $129.0 per month.
  • Business at $599.0 per month.
    • Hootsuite offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about Hootsuite pricing.

Yes, Hootsuite offers a free plan.

Learn more about Hootsuite pricing.

Yes, Hootsuite provides API.

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Hootsuite Reviews

OVERALL RATING
3.8
Based on 5,061 Rating(s)
Rating Distribution
  • 3495
  • 435
  • 337
  • 791
  • 3
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Eldwin EldwinSource : trustpilot.com
(Reviewed on 26 November 2019)
Bad Customer Service and Charged Customer without Refund Policy

My subscription is ended 22 November and I charged automatically to renew it. I had a plan not to renew my subscription plan. I even can't remove my paypal information from billing dashboard.

...more
Nek EstoryaSource : trustpilot.com
(Reviewed on 26 November 2019)
They charged me during my trial period without any reason!

Worst client service SaaS company I ever worked with. The tool is good but what can you do with it when the client service is so bad?

...more
Brayden MitchellSource : trustpilot.com
(Reviewed on 19 November 2019)
By the time you read this it might…

By the time you read this it might already be too late and your card has been charged despite downgrading from a trial anyway. Do not touch this software - DO NOT even sign up for a free trial

...more
Paul stratfordSource : trustpilot.com
(Reviewed on 15 November 2019)
Fraudulent behaviour.

Be very careful. I have spent 12 months trying to stop payments of £48 per month coming out from my bank despite downgrading after the initial free 30 days.Customer service isn't just absent, as I first thought, it's specifically designed to create 'loops' so you can never logout or downgrade.

...more
Adam BurakSource : trustpilot.com
(Reviewed on 14 November 2019)
After charging me for a full year subscription, the customer service representative disconnected the chat when tried to solve the billing issue

Hi all,I have to start with the details that I was using Hootsuite from another account with a yearly subscription and I was very happy with their service, also finished their social media course and gained a certificate.However from this account I have opened for a brand I used the 30 days trial option then chose carefully to select the monthly renewal and despite the system charged me yearly subscription. I tried to downgrade but it was only downgrading from the end of the already billed period.When tried to resolve this with the customer service representative, I asked for various solutions, he made a snippet of their T&C as an explanation. I asked to swap for monthly and I am happy to be charged for the month past.He claimed the billing was over a month ago, that I totally understand, but what he didn't understand that I chose the option during the trial to charged monthly.Meanwhile I was explaining this and asking for any solution he ended the chat window on me.It is sad to see that a good service is going down the drain because people at the customer service don't understand anything about customer experience and b2c interaction. This review is just going to be one in the many explaining very similar experiences and I am really writing this purely because I still cannot believe it could be a solution in the 21st century when brand experience is EVERYTHING to close a chat window on a customer spent hundreds of pounds for their service in the past.I really hope the Customer Service Manager will get to read this, as based on the score you have here on this site and the experience how you treat your clients you will be very soon out of business. If this is not changing none of the spent advertising cost on Facebook, Google Ads and Yahoo will bring this company above water.As we all know it is much more expensive to get the new customer in the door than keep the old on satisfied and lead to continuous purchase.I hope maybe these messages everyone is writing will click some light on before you are out of business. If not, Hootsuite will be just another example of the same pattern to rectify the importance customer care.Looking forward to get contacted by anyone from Hootsuite just for an apology,We will see,Thanks,Adam

...more
Lau BedoyaSource : trustpilot.com
(Reviewed on 07 November 2019)
Bad experience

Bad experience. 1. With the free trial they ask for the card details and then automatically charge premium service. This is a robbery.2. I have been using the service and I don't like it.Why?. Networks are constantly disconnected from Hootsuite. Customer service is slow. Publications are scheduled and errors are given and you cannot publish at the time you need, what is the point of paying for a platform like these if I must be watching that my publication is delivered on Instagram.Don't give these thieves more money.

...more
Terry DiverSource : trustpilot.com
(Reviewed on 07 November 2019)
Hootsuite scammed me out of £360

Hootsuite scammed me out of £360. I signed up for a trial never received my verification email. I had signed up for their monthly option if the trial was satisfactory. Their reminder that the trial was ending went straight into junk (surprise, surprise. then they proceeded to take fees for one year! They have ignored all efforts to contact them. My advice AVOID!!!

...more
Shaan AhmedSource : trustpilot.com
(Reviewed on 04 November 2019)
It almost feels like a scam

It almost feels like a scam. They are terrible. The worst thing is that everytime you try and cancel or downgrade your account you get an error message, you couldn't make it up.

...more
SeanSource : trustpilot.com
(Reviewed on 25 October 2019)
I signed up for a 30 day trial

I signed up for a 30 day trial. I never used and tried to cancel before the 30 days were up but I couldn't find where on the website to cancel (obviously hidden on purpose. The only options were to upgrade from my 'free' plan for €25 (basic upwards. I sent Hootsuite a message to say I would like to cancel and not charge me. Of course I was charged €49.20 through Paypal and it doesn't look like I'm having much joy getting this back even though the charge is meant to be for the month ahead. Con of a company

...more
heerSource : trustpilot.com
(Reviewed on 12 October 2019)
NEVER USE HOOTSUITE BE WARNED!!!!

Tools are grate, but hootsuite is not. The tool is malfunctioning all the time. Try to get service? Service is Non-existent!I paid a lot of money, all down the drain. Be warned: don’t use hootsuite!

...more
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What Is Hootsuite?
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Hootsuite Screenshots

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Hootsuite screenshot: Track and prove social ROI
Hootsuite screenshot: Track and prove social ROI
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Hootsuite screenshot

Articles on Hootsuite

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Download white papers and ebooks on Hootsuite View All Downloads

by Hootsuite
The Social Business Report 2018
In March 2018, Hootsuite commissioned a global survey of social media decision makers from large financial services...
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by Hootsuite and GovLoop
The Social Government Benchmark Report 2018
This report analyzes the results of a survey of public-sector employees currently involved in social media strategy and...
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by Hootsuite
The State of Social Media in Government in 2018
This White Paper explores the growing role of social media in government organizations. In this report, you’ll learn...
read more
DOWNLOAD

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