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Showing 1 - 20 of 28 Products

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk logo
Redefining your customer support 4.3 Based on 2241 Ratings
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What is Freshdesk and how does it work?

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 98%
  • Reviews 96%
  • Momentum 60%
  • Popularity 92%

Freshdesk Pricing

  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

osTicket logo
Manage tickets with ease 4.3 Based on 104 Ratings
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What is osTicket and how does it work?

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 83%
  • Momentum 64%
  • Popularity 83%

osTicket Pricing

  • Free Trial Available
  • Starts at $12.0. Offers Free-forever and Custom plan.

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Kayako logo
Robust help desk tool for quality customer support 3.6 Based on 571 Ratings
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What is Kayako and how does it work?

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 81%
  • Momentum 64%
  • Popularity 88%

Kayako Pricing

  • Free Trial Available
  • Kayako Offers Free-forever and Custom plan.

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot Service Hub logo
Bring Order to Customer Service Chaos 4.3 Based on 1983 Ratings
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What is HubSpot Service Hub and how does it work?

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 75%
  • Momentum 65%
  • Popularity 67%

HubSpot Service Hub Pricing

  • Free Trial Not Available
  • Starts at $45.00. Offers Free-forever plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Wowdesk logo
Create a WOW customer experience and empower your customer service team. 4.7 Based on 10 Ratings
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What is Wowdesk and how does it work?

WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 67%
  • Momentum 60%
  • Popularity 78%

Wowdesk Pricing

  • Free Trial Available
  • Starts at $6.00. Offers Free-forever plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SherpaDesk logo
Improve your professional services with the help of automation technology 4.5 Based on 144 Ratings
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What is SherpaDesk and how does it work?

SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 82%
  • Momentum 67%
  • Popularity 79%

SherpaDesk Pricing

  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sugester logo
Be on the same page with your customer 4 Based on 4 Ratings
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What is Sugester and how does it work?

Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 100%
  • Reviews 64%
  • Momentum 64%
  • Popularity 75%

Sugester Pricing

  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desk360 logo
High efficiency, detailed reporting 4.5 Based on 27 Ratings
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What is Desk360 and how does it work?

Discover the technologies Desk360 focuses on! We believe you’ll be convinced. Decide on the look and feel of Desk360’s customizable chat bubbles, reach more customers by creating push messages. WhatsApp, Facebook, email, contact forms, live chat and many more! Speed up the process by gathering all messages on a single page. Manage your workflow effortlessly with the smart ticket assignment, messaging between teammates and ticket management between teams.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 71%
  • Momentum 60%
  • Popularity 81%

Desk360 Pricing

  • Free Trial Available
  • Starts at $19.00. Offers Free-forever and Custom plan.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Faveo HELPDESK logo
A user-friendly support ticket management system 4.5 Based on 40 Ratings
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What is Faveo HELPDESK and how does it work?

Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 73%
  • Momentum 61%
  • Popularity 84%

Faveo HELPDESK Pricing

  • Free Trial Not Available
  • Starts at $36.00. Offers Free-forever and Custom plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

NABD System logo
Revolutionary help desk software 4.7 Based on 48 Ratings
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What is NABD System and how does it work?

Ensure customer service experience is fast and consistent across all channels(web, phone, email, chat, social media, mobile) and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels. Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 95%
  • Reviews 69%
  • Momentum 60%
  • Popularity 74%

NABD System Pricing

  • Free Trial Not Available
  • Starts at $30.00. Offers Free-forever plan.

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Raiseaticket logo
Improve customer service and assistance by bringing in the strongest 4.5 Based on 6 Ratings
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What is Raiseaticket and how does it work?

Raiseaticket is a completely free cloud-based support desk solution platform with strong analytics. It comes with a free help desk interface that helps customers and support workers communicate more efficiently. It optimises support workflows by automatically eliminating congested emails and unanswered client inquiries. Furthermore, using data-driven performance insights, solid quantitative metrics, and data summary, Raiseaticket's free helpdesk enhances customer experience and helps monitor the team's efficacy. The software is simple to use. It's a cloud-hosted, ready-to-use, flexible, and free help desk that's easy to set up and customise. Additionally, the software is quite safe. Raiseaticket provides a lot of cool features. The free ticketing helpdesk system is a specialised, free, and feature-rich web-based ticketing system that enables successful customer assistance delivery. Users may attach files, write notes, update status, and record time spent on tickets once they've been allocated to teams or agents. Email and portal-based communications can also be handled across several channels. Furthermore, according to various business hours, separate SLAs may be created for different clients.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 92%
  • Reviews 68%
  • Momentum 61%
  • Popularity 73%

Raiseaticket Pricing

  • Free Trial Not Available
  • Raiseaticket Offers Free-forever and Custom plan.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desky logo
A Modern Help Desk Tool Built For Startups, Freelancers, And SaaS Organizations Write a Review
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What is Desky and how does it work?

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 60%
  • Momentum 61%
  • Popularity 76%

Desky Pricing

  • Free Trial Not Available
  • Starts at $4.50. Offers Free-forever plan.

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SeamlessDesk logo
Cloud-based multi featured help desk software 3.8 Based on 37 Ratings
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What is SeamlessDesk and how does it work?

SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential help desk features is enjoyed by users. The software can streamline all your business customer support goals.The software also offers powerful inventory management tools. SeamlessDesk software features alerts or escalation, automated routing, community forums, contract / SLA management, incident management, knowledge base, known issue management, ticket management etc.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 64%
  • Momentum 65%
  • Popularity 69%

SeamlessDesk Pricing

  • Free Trial Available
  • Starts at $57.00. Offers Free-forever plan.

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Spiceworks Help Desk logo
THE help desk software for IT 4.3 Based on 593 Ratings
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What is Spiceworks Help Desk and how does it work?

Spiceworks Help Desk has an SWZD ticketing system with new tech stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use, and faster. Keep up with user requests, track ongoing projects, and get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 92%
  • Reviews 72%
  • Momentum 60%
  • Popularity 64%

Spiceworks Help Desk Pricing

  • Free Trial Not Available
  • Spiceworks Help Desk Offers Free-forever and Custom plan.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

EngageBay Helpdesk System logo
A Ticketing System to Collect And Manage Customer Support Requests At One Place Write a Review
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What is EngageBay Helpdesk System and how does it work?

EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 60%
  • Momentum 62%
  • Popularity 63%

EngageBay Helpdesk System Pricing

  • Free Trial Not Available
  • EngageBay Helpdesk System Offers Free-forever plan.

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Revelation helpdesk logo
Your customers deserve the best 4.1 Based on 9 Ratings
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What is Revelation helpdesk and how does it work?

Revelation helpdesk software, Convert and organize emails into tickets with our automatic "Email to Ticket" parser. The individually branded Self Service Interface provides a personalized experience for your end-users and their managers to log new tickets, view current tickets and dashboards. Connect with users and solve issues quickly using Live Chat.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 85%
  • Reviews 65%
  • Momentum 61%
  • Popularity 73%

Revelation helpdesk Pricing

  • Free Trial Available
  • Starts at $19.00. Offers Free-forever plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Little SaaS Communication logo
Customer Helpdesk Platform 5 Based on 1 Ratings
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What is Little SaaS Communication and how does it work?

Communication is An all-in-one team collaborative platform built on unified data and streamlined processes so it can resolve more conference quickly.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 83%
  • Reviews 64%
  • Momentum 63%
  • Popularity 78%

Little SaaS Communication Pricing

  • Free Trial Not Available
  • Starts at $30.00. Offers Free-forever and Custom plan.

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Siit logo
Internal Help Desk Software for Employees Write a Review
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What is Siit and how does it work?

Siit is the essential tool for HR, IT & Operation teams to build strong interactions with employees. It gives team a service experience like no other. Siit eliminates common employee request hassles and facilitates communication through existing channels such as Slack, MS Teams, emails, etc. Additionally, it helps to automate tedious processes and keep track of every action - thus enabling a great level of control over the employee experiences. With siit teams can provide dedicated support for their employee’s requests simply and efficiently. This one-stop solution is designed specifically for professionals working in these industries who don’t have time to waste on manual tasks or inefficient communication - but instead need a powerful tool to streamline operations with ease and success. Thanks to siit's advanced analytics feature, teams can better understand their performance metrics and quickly identify areas for improvement.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 82%
  • Reviews 60%
  • Momentum 65%
  • Popularity 72%

Siit Pricing

  • Free Trial Not Available

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpRealm logo
Create support requests with ease Write a Review
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What is HelpRealm and how does it work?

HelpRealm is a Saas service support system that allows one to create support requests using the personal workspace contact form where they specify textual content and attachments. The system creates a smooth communication platform for small teams and freelancers. It widely manages groups, agents and other system settings while keeping the users notified about the ticket events via email. This platform supports features like personal support contact form, unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would be displayed.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 91%
  • Reviews 60%
  • Momentum 60%
  • Popularity 61%

HelpRealm Pricing

  • Free Trial Not Available

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desk365 logo
The perfect helpdesk for your Microsoft 365 Write a Review
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What is Desk365 and how does it work?

Desk 365, as the name suggests is an innovative helpdesk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. It enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published. It also integrates with email, a support site, online forms, and widgets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 74%
  • Reviews 60%
  • Momentum 64%
  • Popularity 65%

Desk365 Pricing

  • Free Trial Not Available
  • Starts at $10.00. Offers Free-forever plan.

List of Help Desk Software For Free

PRODUCT NAME SW SCORE AGGREGATED RATINGS
Freshdesk Freshdesk 98 4.3
osTicket osTicket 96 4.3
Kayako Kayako 94 3.6
HubSpot Service Hub HubSpot Service Hub 91 4.3
Wowdesk Wowdesk 89 4.7
SherpaDesk SherpaDesk 89 4.5
Sugester Sugester 89 4
Desk360 Desk360 88 4.5
Faveo HELPDESK Faveo HELPDESK 88 4.5
NABD System NABD System 86 4.7

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