Zoho Desk Pricing: Cost and Pricing plans

Zoho Desk Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Zoho Desk pricing starts at $7/month, which is 63% lower than similar services.
69% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Express $7.00 $9.00 per user / month

Features

Email
Social Media
Web Forms
Direct Assignment
Workflows
Custom Domain
Multi-level Escalations
Ticket Timeline & History
Contact Management

Standard $14.00 $20.00 per user / month

Features

Includes Features of Express Plan, Plus
Live Chat (Business Messaging)
Instant Messaging
Community Forum
Knowledge Base
Work Modes
Generative AI
ASAP Self-service Widget
Customer Happiness Ratings
Custom Reports and Dashboards

Professional $23.00 $35.00 per user / month

Features

Includes Features of Standard Plan, Plus
Telephony
Blueprints
Multi-department
Round-robin Assignment
Custom Lookup Fields
Multilingual Help Center
Parent-child Ticketing
Custom Actions
Webhooks

Enterprise $40.00 $50.00 per user / month

Features

Includes Features of Professional Plan, Plus
Answer Bot
Zia, AI Assistant
Guided Conversations
Skill-based Assignment
Multi-level IVR
Multi-brand Help Center
Custom Modules
Validation Rules
Sandbox

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Desk FAQs

How much does Zoho Desk cost?

The pricing for Zoho Desk starts at $7.0 per user per month. Zoho Desk has 4 different plans:

Express at $7.00 per user per month.
Standard at $14.00 per user per month.
Professional at $23.00 per user per month.
Enterprise at $40.00 per user per month.

Learn more about Zoho Desk pricing.

Does Zoho Desk offer a free plan?

No, Zoho Desk does not offer a free plan.

Learn more about Zoho Desk pricing.

Compare Zoho Desk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Zoho Desk	7	per month	per user		Zoho Desk Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
ManageEngine ServiceDesk Plus	-	-	-	+	ManageEngine ServiceDesk Plus Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
Desky	4.5	per month	-	+	Desky Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing

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Zoho Desk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.