SaaSworthy Matrix is plotted based on a product's overall presence across social media and web search against actual user ratings. For the Help Desk Software category, a total of 100+ products were analyzed and the top 10 have been shortlisted.

SaaSworthy Momentum Matrix is plotted based on a product's growth across social media, web search and number of user reviews against the actual user ratings. The products shortlisted have displayed proof of extraordinary growth in the short term. For the Help Desk Software category, a total of 100+ products were analyzed and the top 10 have been shortlisted.