Spiceworks Help Desk Pricing: Cost and Pricing plans

Spiceworks Help Desk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
71% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

Individual Plan Free

Features

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Premium Support
IT Community with Millions of IT Pros

Start Free Trial

Team Plan Free

Features

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Premium Support
IT Community with Millions of IT Pros

Start Free Trial

Enterprise Plan Free

Features

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Premium Support
IT Community with Millions of IT Pros

Start Free Trial

Custom Plan Custom

Features

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Premium Support
IT Community with Millions of IT Pros

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Spiceworks Help Desk FAQs

How much does Spiceworks Help Desk cost?

Spiceworks Help Desk offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about Spiceworks Help Desk pricing.

Does Spiceworks Help Desk offer a free plan?

Yes, Spiceworks Help Desk offers a free plan.

Learn more about Spiceworks Help Desk pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Spiceworks Help Desk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Spiceworks Help Desk	-	-	-		Spiceworks Help Desk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Cayzu Help Desk	-	-	-	+	Cayzu Help Desk Pricing
DeskXpand	14	per month	per user	+	DeskXpand Pricing
Wowdesk	6	per month	per user	+	Wowdesk Pricing

Free Software Alternatives to Spiceworks Help Desk

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Redefining your customer support read more

4.5 3,988 user ratings

View Details Spiceworks Help Desk Vs Freshdesk

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout Keep your customers happy with the integrated service tool read more

3 37 user ratings

View Details Spiceworks Help Desk Vs Help Scout

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket Manage tickets with ease read more

4.6 58 user ratings

View Details Spiceworks Help Desk Vs osTicket

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pylon AI-powered support for faster, smarter customer resolutions. read more

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearFeed ClerFeed - A Support Platform Build for Slack read more

4.7 105 user ratings

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot Service Hub Bring Order to Customer Service Chaos read more

4.6 2,622 user ratings

View Details Spiceworks Help Desk Vs HubSpot Service Hub

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sugester Be on the same page with your customer read more

3.8 5 user ratings

View Details Spiceworks Help Desk Vs Sugester

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

EngageBay Helpdesk ... A Ticketing System to Collect And Manage Customer Support Requests ... read more

View Details Spiceworks Help Desk Vs EngageBay Helpdesk System

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk Create a WOW customer experience and empower your customer service ... read more

4.7 10 user ratings

View Details Spiceworks Help Desk Vs Wowdesk

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desk360 High efficiency, detailed reporting read more

View Details Spiceworks Help Desk Vs Desk360

Spiceworks Help Desk Alternatives

View All Spiceworks Help Desk Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Freshdesk Redefining Your Customer Support read more

4.5 3,988 user ratings

Visit Website

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.6 6,390 user ratings

Visit Website

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

View Details Spiceworks Help Desk Vs HelpDesk

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sitehelpdesk Service desk solution suitable for any internal department read more

4 1 user ratings

View Details Spiceworks Help Desk Vs Sitehelpdesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk Utilise web-based help-desk software to improve customer service read more

4.2 10 user ratings

View Details Spiceworks Help Desk Vs ReadyDesk

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier Help Desk Software Simplified read more

4.2 11 user ratings

View Details Spiceworks Help Desk Vs Help Desk Premier

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk Help desk tool for effortless customer interaction read more

4.5 84 user ratings

View Details Spiceworks Help Desk Vs Teamwork Desk

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

View Details Spiceworks Help Desk Vs BoldDesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cayzu Help Desk Handle your customers effortlessly with Cayzu read more

4.5 17 user ratings

View Details Spiceworks Help Desk Vs Cayzu Help Desk

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskXpand Strong Support with Helpdesk read more

View Details Spiceworks Help Desk Vs DeskXpand

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowdesk Create a WOW customer experience and empower your customer service ... read more

4.7 10 user ratings

View Details Spiceworks Help Desk Vs Wowdesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SeamlessDesk Cloud-based multi featured help desk software read more

4.6 34 user ratings

View Details Spiceworks Help Desk Vs SeamlessDesk

Spiceworks Help Desk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company