osTicket Pricing: Cost and Pricing plans

osTicket Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
osTicket pricing starts at $12/month, which is 37% lower than similar services.
70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 22% offer a Freemium Model Allows users to access basic features at no cost..

Open Source Free

Features

Email Integration Supported

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Cloud Hosted $12.00 $12.00 per month

$12 Per Agent Per Month

Features

Email Integration Supported
Email & Phone Ongoing Support
Free Walk-through Session
Managed Upgrades & Maintenance
Rock-solid Infrastructure, Guaranteed Uptime
Daily Backups, Redundant Platform

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Virtual Appliance Custom

Features

Includes Features of Cloud-hosted Plan, Plus
Customized to Fit Business Needs

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

osTicket FAQs

How much does osTicket cost?

The pricing for osTicket starts at $12.0 per month. osTicket has a single plan:

Cloud Hosted at $12.00 per month.

osTicket offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about osTicket pricing.

Does osTicket offer a free plan?

Yes, osTicket offers a free plan.

Learn more about osTicket pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare osTicket Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
osTicket	12	per month	-		osTicket Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
UVdesk	16	per month	-	+	UVdesk Pricing
HESK	24.91	per month	-	-	HESK Pricing
Jira Service Desk	23.8	per month	per user	+	Jira Service Desk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing
GLPI	-	-	-	+	GLPI Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing

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osTicket Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform