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Salesforce Service Cloud Pricing

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Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • Salesforce Service Cloud pricing starts at $25/month, which is 32% higher than similar services.

  • 67% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Salesforce Service Cloud FAQs

How much does Salesforce Service Cloud cost?

The pricing for Salesforce Service Cloud starts at $25.0 per user per month. Salesforce Service Cloud has 5 different plans:

  • Starter Suite at $25.00 per user per month.
  • Professional at $80.00 per user per month.
  • Enterprise at $165.00 per user per month.
  • Unlimited at $330.00 per user per month.
  • Einstein 1 Service at $500.00 per user per month.

Does Salesforce Service Cloud offer a free plan?

No, Salesforce Service Cloud does not offer a free plan.

Learn more about Salesforce Service Cloud pricing.

Compare Salesforce Service Cloud Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Salesforce Service Cloud Salesforce Service Cloud 25 per month per user Salesforce Service Cloud Pricing
HelpDesk HelpDesk 29 per month per user + HelpDesk Pricing
Freshdesk Freshdesk 15 per month per user + Freshdesk Pricing
BoldDesk BoldDesk 10 per month per user + BoldDesk Pricing
AzureDesk AzureDesk 33 per month per user + AzureDesk Pricing
Zoho Desk Zoho Desk 7 per month per user + Zoho Desk Pricing
LabiDesk LabiDesk 79 per month - + LabiDesk Pricing
Zendesk Support Zendesk Support 55 per month per user + Zendesk Support Pricing
UseDesk UseDesk 45 per month - + UseDesk Pricing
HubSpot Service Hub HubSpot Service Hub 15 per month per user - HubSpot Service Hub Pricing

Free Software Alternatives to Salesforce Service Cloud

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Salesforce Service Cloud Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Salesforce Service Cloud Integrations

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