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About Salesforce Service Cloud

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    93%
  • Momentum
    64%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Salesforce Service Cloud Awards

Salesforce Service Cloud Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Salesforce Service Cloud Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce Service Cloud Pricing.

Salesforce Service Cloud Alternatives

View All Salesforce Service Cloud Alternatives

Salesforce Service Cloud Reviews

User Rating

4.3/5 (Based on 1,565 Ratings)

Ratings Distribution

  • Excellent

    49.6%
  • Very Good

    37.1%
  • Average

    9.8%
  • Poor

    2.6%
  • Terrible

    0.9%

Do You Use Salesforce Service Cloud?

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Salesforce Service Cloud User Reviews

Videos on Salesforce Service Cloud

Salesforce Service Cloud FAQs

What is Salesforce Service Cloud used for?

Salesforce Service Cloud is Help Desk Software. Salesforce Service Cloud offers the following functionalities:

  • Concurrent Calling
  • AI Assistant
  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Multi-language Support
  • Live Chat

Learn more about Salesforce Service Cloud features.

What are the top alternatives for Salesforce Service Cloud?

Does Salesforce Service Cloud provide API?

Yes, Salesforce Service Cloud provides API.

Salesforce Service Cloud Contact

Vendor Details

San Francisco, California

Contact Details

1-800-664-9073

https://www.salesforce.com/products/service-cloud/overview/

Social Media Handles

Grid Report for Salesforce Service Cloud

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Customers

AAA
SONOS
AT and T
IBM
NBC
PayPal
Fike
Bentley
Zillow
Ticketmaster

Salesforce Service Cloud Integrations

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