Home/Help Desk Software/Salesforce Service Cloud
Updated on: February 6, 2023
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Salesforce Service Cloud

Making customer experience smoother
(1,867 Ratings) Write Review

What is Salesforce Service Cloud and how does it work?

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI.

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Salesforce Service Cloud Awards

Salesforce Service Cloud Features Show All Features

Salesforce Service Cloud Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / 1-800-667-6389
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.salesforce.com/products/service-cloud/overview/
Category Help Desk Software

Salesforce Service Cloud Pricing

Pricing ModelFree Trial , Subscription
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Salesforce Service Cloud pricing.

Salesforce Service Cloud Alternatives Salesforce Service Cloud Alternatives

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Lightning Builder
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SysAid
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LiveAgent
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TeamSupport
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osTicket
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Help Scout
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Salesforce Service Cloud vs Help Scout

Salesforce Service Cloud Reviews

OVERALL RATING
4.6
Based on 1,867 Rating(s)
Rating Distribution
  • 49.7 %
  • 37.3 %
  • 9.9 %
  • 2.7 %
  • 0.9 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on Salesforce Service Cloud

Salesforce Service Cloud Overview Demo | Salesforce
Salesforce Service Cloud Overview Demo | Salesforce
Learn How Salesforce Service Cloud Is a Complete Solution | Salesforce Demo

Salesforce Service Cloud FAQs

Salesforce Service Cloud is Help Desk Software. Salesforce Service Cloud offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Salesforce Service Cloud features.

Yes, Salesforce Service Cloud provides API.

Articles on Salesforce Service Cloud

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Customers

AAA
AAA
SONOS
SONOS
AT and T
AT and T
IBM
IBM
NBC
NBC
PayPal
PayPal
Fike
Fike
Bentley
Bentley
Zillow
Zillow
Ticketmaster
Ticketmaster

Salesforce Service Cloud Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com