Home/Customer Success SoftwareUpdated on: March 27, 2023

Customer Success Software

Customer success software helps vendors make sure their customers achieve the desired outcomes while using a their product or service. It provides a 360 degree view of all the data related to your customers combined from third party software applications like email, CRM services, live chat, customer support ticket, and more. It facilitates to optimize customer life cycle, sort customers that need attention, track customer health consistently and prioritize area of response, thereby increasing customer retention rates. Customer success software is primarily used by customer success managers, account managers and sales team to build an established customer base, reduce customer churn and increase upsell and cross-sell opportunities.

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The platform to connect your customers
(44 Ratings)

Froged pricing: Lifetime deal starts at $149

What is Froged and how does it work?

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM. show more

74%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More


Partnership programs tailor-made for your business
(0 Ratings)

Partnero pricing: Starts at $null.

What is Partnero and how does it work?

Affiliates and Referral programs can be a great tool to help business tap into new revenue channels. These programs allow to have complete control over every aspect of program, from program terms and partner portal design to email communications. User can customize these programs to ensure they are tailored to brand identity and needs. Using an affiliate and referral program can help build relationships with other businesses, partners, and customers, creating a mutually beneficial relationship for both parties. show more

CrowdPower - Customer Success Software


(1 Ratings)

CrowdPower pricing: Starts at $48.0.

What is CrowdPower and how does it work?

Interactions with target customers can help grow business. Track key customer behavior to deliver targeted messages to drive sales and increase engagement. To send targeted advanced segmentation messages in a timely manner, create customer lists based on who they are, where they are, and what they do (or don't). simple implementation. solid results. CrowdPower delivers powerful results. Add CrowdPower to any website with just a few lines of code. If your company uses Segment to install third-party integrations, can enable CrowdPower in the Segment dashboard. CrowdPower is a customer engagement tool for SaaS businesses. The software monitors user activity and creates simple "if this, then that" automations based on user behavior. Users can use CrowdPower for email referrals, feature announcements, usage alerts, review requests, and more. Software that helps users win back old customers by automating, messaging customer segments with broadcasts, and seeing everything users are doing in their apps with tracking event. CrowdPower integrates with Segment, Stripe, Zapier, Slack, Discord, Twilio and other tools users know and love show more

Quality Driven Software - Customer Success Software
(6 Ratings)

Quality Driven Software pricing: Starts at $29.0.

What is Quality Driven Software and how does it work?

Quality Driven Software is a client satisfaction and survey solution that helps companies avoid getting negative online reviews by helping identify issues before they become complaints. The software allows you to create and send out surveys internally to employees, or externally to customers. This helps you track how well employees are performing, how productive they are, as well as their satisfaction with working at your company, and any suggestions for improvement. Quality Driven Software comes with robust reporting and analytics capabilities. You can see an at-a-glance view of how well your company is performing on the solution’s dashboard, as well as receive instant notifications when youreceive negative survey feedback. Reports can be filtered by score, client, employee, and date. Quality Driven Software flags at risk customer accounts and puts them on a “Client Watch” list, while the “Service Area” feature allows you to customize the data you receive on each report according to industry requirements. show more

Arrows - Customer Success Software


Get customers on your onboarding pipeline with Arrows
(0 Ratings)

Arrows pricing: Starts at $99.0. Offers Custom plan.

What is Arrows and how does it work?

Arrows help businesses in mitigating their customers who are stuck in the onboarding pipeline. It helps, companies bring their customers together to deliver shared action plans and to make stories successful. The platform focuses on one thing, which is to keep everyone aligned on the next steps of the path to customer success. Furthermore, Arrows action plans help scale a company’s onboarding process to generate more revenue and engagement without adding headcount. By automating the important steps of the onboarding process, Arrows help customers stay on task. Trusted by several onboarding teams, this platform offers deep-two way CRM integrations. Furthermore, it features a powerful personalised onboarding experience that includes streamlined teams and customers alike. Arrows also enable reporting workflows to create plans, assign team members and get real-time insights. Arrows task actions present external links, file downloads, file requests, form submission and embed content. Also, companies can schedule a strategy call. The platform offers a 30-minute consultation about how a team manages customer success or onboarding. show more

Catalyst - Customer Success Software


Powerful customer success solution
(130 Ratings)

Catalyst pricing: Catalyst Offers Custom plan.

What is Catalyst and how does it work?

Catalyst is an advanced customer success platform that combines modern technology with beautiful designs to enhance business growth. Sales teams can utilise the same to manage their accounts and opportunities in a seamless manner, enhancing their customer success rate overall. Executive teams can also use Catalyst to access reports on customer growth, renewals and health profiles from a single place. Moreover, the software also helps companies build multiple health profiles and streamline the entire customer journey, from onboarding to renewal. Catalyst integrates users’ entire tech stack, enabling them to find customer data in Salesforce account lists or spreadsheets. It smoothes out the day-to-day workflow of companies, such as logging calls & meetings besides updating Salesforce fields, for better customer management. Catalyst can be easily integrated with Salesforce, Zendesk, Slack, Segment, and more. Users can also depend on the particular to map and name data fields or set up dashboards and segments specially built for customer success teams. show more

RetentionEngine - Customer Success Software


Reduce voluntary churn and win your customers back
(0 Ratings)

RetentionEngine pricing: Starts at $19.0.

What is RetentionEngine and how does it work?

RetentionEngine is a customer service monitoring software that helps companies to learn why their customers are cancelling product orders and implement personalised actions accordingly. It is a no-code software, making it easy for users to create cancel flow quickly. RetentionEngine uses state of the art AI, through which users can learn what works and then optimise on the go. The software assists users to cut voluntary churn by up to 47% and improve reactivations by up to 5 times. With RetentionEngine, users can create a dynamic cancel flow to capture insights on why their customers are cancelling. The cancel flow also helps users to retain these customers as well as reactivate former customers. In addition, to win cancelling customers back, RetentionEngine allows companies to deliver personalised treatments depending on the reasons for cancellation. These personalised treatments include one-click offers, product/tier swapping, discounts, reminders of what they are going to lose after cancellation and video messages. show more

SmartKarrot - Customer Success Software


Retain and grow your customer base organically
(19 Ratings)

SmartKarrot pricing: Starts at $499.0. Offers Custom plan.

What is SmartKarrot and how does it work?

SmartKarrot is a customer success management software that helps companies to discover new and smart ways to onboard, retain, engage and grow their customers/clients alike. It offers a complete view of how customers are interacting and work accordingly. Businesses can also track, monitor and manage all of their touchpoints across different channels. SmartKarrot includes a Playbooks feature that can be used to create playbooks comprising tasks and milestones that the company want to achieve. It can also be relied on to offer personalised metrics to individual clients. Further, companies can create CS projects and tasks, managing individual departments most efficiently. Companies can even create surveys from scratch or use the available templates to collect feedback from customers. The feature of creating a custom dashboard and reports is also present within that gives useful insights whenever required. Finally, SmartKarrot also helps to drive adoption, cross-sell and up-sell products using extensive data. show more

Angora - Customer Success Software


Improve sales by analysing the loopholes
(0 Ratings)

Angora pricing: Starts at $250.0. Offers Free-forever plan.

What is Angora and how does it work?

Angora is a robust product analysis platform that helps brands to get a comprehensive view of their customer behaviour. Monitoring any business platform, in particular, the software can provide a huge amount of valuable customer data in real-time. Angora also enables organisations and brands to segment their users within Customer Loyalty Grids so that the marketing team can concentrate on specific customer needs. Besides adding real-time visibility, the system also helps businesses get a detailed analysis of individual platforms and detect out weak areas that are responsible for drop-offs. The platform improves data-driven planning as it is equipped to make the most use of incoming data. Angora is particularly useful to reduce churn and ensure customer loyalty, besides offering proper direction to the development team's efforts in identifying and improving the weak areas within their business. In addition, Angora is capable of analysing multiple business metrics, providing real-time insights that promote seamless customer interaction with app pages. Ultimately, it also helps businesses to boost sales by helping them fulfil the personalised engagement criteria of the end clients. show more

ChurnTarget - Customer Success Software


Assists businesses to develop better customer retention strategies
(0 Ratings)

ChurnTarget pricing: Starts at $499.0.

What is ChurnTarget and how does it work?

ChurnTarget helps businesses to identify potential customers that are prone to leave. It uses AI to make a list of customers that are likely to end business shortly. It does so by analyzing day to day behaviour of the customers and generating reports based on the same. With such data at disposal, firms can deploy dedicated teams to retain prone customers and reduce churning eventually. The software reduces time and effort of the workforce by sorting the entire customer base in terms of risk of ending the relationship with the enterprise. The dedicated teams can thus focus primarily on these customers by contacting them, knowing what is wrong, what is compelling them to leave, and what can help in retaining them. If necessary, those customers can be given custom and specialized offers for long term loyalty. ChurnTarget also enables easy integration for Intercom users and is working on other integrations as well. It takes less than 2 weeks to create a model for the user so that they can start retention without much delay. show more

Salesmachine - Customer Success Software


Increase Sales with Customer Success
(40 Ratings)

Salesmachine pricing: Starts at $75.0.

What is Salesmachine and how does it work?

Salesmachine software is a platform used to manage sales and success teams with actionable insights to increase conversions. Gain actionable insights to engage with customers to identifies risks and key behavior interactions. Generate qualified leads on opportunities based on customer fit and product adoption to convert more trials with less effort. It integrates with Salesforce, Zapier, Segment, and more. Small, Medium and Large companies make use of the software. show more

Parlor - Customer Success Software


Collaborate with customers to intensify Products
(0 Ratings)

Parlor pricing: Starts at $500.0. Offers Free-forever plan.

What is Parlor and how does it work?

Parlor is a comprehensive feedback management platform for growing SaaS product teams who care about their users. With Parlor, product teams can announce product ideas to users, conduct surveys to gain actionable user feedback, measure reactions, and work extensively on improving the product. This platform allows your teams to segment users and do a cohort study to measure their engagement and build a passionate community around your product. With customer collaboration, product teams save time by validating ideas and build potential features that matter most to their users. Parlor allows creating prototypes and conducts surveys by integrating with popular apps like InVision, Marvel, Figma, Balsamiq, Dribbble, Survey Monkey, Survey Gizmo, or Typeform. show more

ClientSuccess - Customer Success Software


A Customer Success Platform To Manage, Retain, and Grow Customer Base
(229 Ratings)

ClientSuccess pricing: ClientSuccess Offers Custom plan.

What is ClientSuccess and how does it work?

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base. show more

Totango - Customer Success Software


Customer experience made better with Totango
(890 Ratings)

What is Totango and how does it work?

Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers. show more

Strikedeck - Customer Success Software


The Guiding Platform for Customer Success
(48 Ratings)

Strikedeck pricing: Strikedeck Offers Custom plan.

What is Strikedeck and how does it work?

Strikedeck is the fastest and the most connectable Customer Success Automation Tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement.

Ringorang - Customer Success Software


Business Performance Enablement Software
(1 Ratings)

Ringorang pricing: Ringorang Offers Custom plan.

What is Ringorang and how does it work?

Ringorang's software platform revolutionizes workplace training, permanently changing employee behavior and delivering measurable business results. Ringorang's software platform provides microlearning and gamification features that make corporate training fun. Allow employees to learn in the flow of work and create measurable behavior change. show more

MetaCX - Customer Success Software


Manage Value in performance economy using MetaCX
(1 Ratings)

MetaCX pricing: MetaCX Offers Free-forever and Custom plan.

What is MetaCX and how does it work?

MetaCX is a business value network platform that redefines how value is realized, managed, and defined throughout the entire corporate value stream. It tracks value delivery over time and manages all of your business interactions in one place. With MetxCX, you can connect with firms, both downstream and upstream in your value chain to assure the success of your most important efforts. You can connect with your customers to keep value at the forefront of the customer experience and to demonstrate value delivery on a regular basis. You can make contact with your suppliers to establish accountability and verify that you are getting the value you paid for. You can track the progress of an endeavour or operation by collecting data from both your business and others with whom you collaborate. You can transform fragmented data sources into a dynamic picture of performance aimed at achieving goals and delivering value. Additionally, you can implant the interface of MetaCX directly into any website, SaaS application, or digital experience, removing the need to leave the current tool set. show more

ProsperStack - Customer Success Software


Prevent churn and win back lost revenue
(0 Ratings)

ProsperStack pricing: Starts at $79.0.

What is ProsperStack and how does it work?

ProsperStack is the drop-in cancellation flow that prevents churn, automatically. Use targeted offers to save customers and capture feedback to make an informed product, pricing, and remarketing decisions. Turn your cancellation flow into a powerful churn-prevention tool. Present special offers tailored to the reason a customer is leaving. Analyze results and customize at any time to learn what's most effective. According to a McKinsey report, re-engaging past customers is up to 10 times less expensive than acquiring new ones. show more

Planhat - Customer Success Software


A one-stop solution for all customer-related information
(200 Ratings)

Planhat pricing: Starts at $1150.0. Offers Custom plan.

What is Planhat and how does it work?

Planhat is an advanced consumer success platform that helps with data monitoring, project management, and customer experience improvement within an individual business. Hundreds of modern technology firms across the world rely on Planhat in order to optimise customer success and lifetime value. The software is capable of centralising all customer-related data and creating customisable dashboards to see what adds value and what doesn't. Besides improving the customer lifecycle using playbooks, triggers, alerts, and automation. Also, Planhat can be integrated with pre-existing business tools and derive a unified view of customer-related data in real-time. Zapier, Zendesk, Mailchimp, Pipedrive and Stitch are among the notable ones. For those who are into a subscription business, advanced revenue management functionality within Planhat helps the admin get rid of pivot charts and heavy spreadsheets. On the contrary, they can get a quick overview of new bookings, approaching renewals and development over time. show more

APertain - Customer Success Software


Increase the number of active app users
(0 Ratings)

APertain pricing: Starts at $20.0. Offers Free-forever plan.

What is APertain and how does it work?

APertain is a Mobile Customer Engagement Platform that every mobile developer needs but lacks the resources to design and manage. Push Notifications, Rating Prompts, App Analytics, In-App Support, Feedback Prompts, In-App Surveys, Upgrade Message Push, and Pertain EngineTM, are only some of the features provided by APertain. Every publisher should have equitable access to an enterprise-level Customer Engagement Platform at a reasonable price, according to APertain. APertain decides to improve an app's Monthly Active Users. Their mission is to transform their customers' revenue/business models so that they may focus on their core strengths while leaving the User Engagement efforts to APertain. If they create a compelling product, APertain will ensure that the user recognizes it and creates the necessary app usage to improve their customers' bottom line. You'll be able to form fantastic collaborations with a variety of mobile developers to integrate APertain's fantastic User Engagement features into a variety of apps. show more

ChurnZero - Customer Success Software


Software that helps SaaS companies combat customer churn
(699 Ratings)

ChurnZero pricing: ChurnZero Offers Custom plan.

What is ChurnZero and how does it work?

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more. show more

Ecosystems - Customer Success Software


A complete solution to find the true value of customers
(0 Ratings)

Ecosystems pricing: Ecosystems Offers Custom plan.

What is Ecosystems and how does it work?

Ecosystems is a customer value management software that helps companies to measure the value of their customers. Whether users want to make a pre-sale value assessment or want post-sale value awareness, Ecosystems enable users to effectively figure out their customers’ value. This software is capable of replacing unstructured forms of qualitative (differentiators and case studies) and quantitative (ROI/TCO models) content in order to find out the best customer value. Ecosystems empowers users to improve their customer models so that they can create better strategic deals. This helps them to directly include customers in a value dialogue easily. They can even collect useful analytics and benchmarks across their customer engagements. With Ecosystems, companies get to enhance their messages by using pre-built libraries where they can find industry value templates. Furthermore, companies can also generate board-ready outputs that are compatible with Google Workspace and Microsoft Office formats. show more

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List of Customer Success Software

CrowdPower 4.4
Quality Driven Software 5
Arrows NA
Catalyst 4.6
RetentionEngine NA
SmartKarrot 4.6
Angora NA
ChurnTarget NA
Salesmachine 4.4
Parlor NA

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