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Updated on: December 4, 2020
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Customer Success Software

Customer success software helps vendors make sure their customers achieve the desired outcomes while using a their product or service. It provides a 360 degree view of all the data related to your customers combined from third party software applications like email, CRM services, live chat, customer support ticket, and more. It facilitates to optimize customer life cycle, sort customers that need attention, track customer health consistently and prioritize area of response, thereby increasing customer retention rates. Customer success software is primarily used by customer success managers, account managers and sales team to build an established customer base, reduce customer churn and increase upsell and cross-sell opportunities.

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Freshdesk

Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar custome
(4,850 Ratings)

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly, automate workflows offer convenient self-service options, manage SLAs read more

Freshservice

Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar custome
(1,284 Ratings)

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly, automate workflows offer convenient self-service options, manage SLAs read more

Custify

Customer Success Software for SaaS
(90 Ratings)

Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Your most successful accounts are likely to expand. Reach out to them to upsell and grow your business. Never wonder who to talk to or when.... read more

Quality Driven Software

Client Satisfaction Software
(32 Ratings)

Quality Driven Software is a client satisfaction and survey solution that helps companies avoid getting negative online reviews by helping identify issues before they become complaints. The software allows you to create and send out surveys internally to employees, or externally to customers. This... read more

UserGuiding

The Easiest Way to Create Product Tours
(70 Ratings)

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal... read more

ChurnZero

Measure Customer Success for Subscription Business
(451 Ratings)

ChurnZero software is a platform used to automate tasks and communications of customers to optimize experience. Track customer accounts on journeys such as onboarding, engagement, expansion, and advocacy. It has an NPS survey to measure high response rates with alerts and can launch automated... read more

Salesmachine

Increase Sales with Customer Success
(33 Ratings)

Salesmachine software is a platform used to manage sales and success teams with actionable insights to increase conversions. Gain actionable insights to engage with customers to identifies risks and key behavior interactions. Generate qualified leads on opportunities based on customer fit and... read more

ClientSuccess

A Customer Success Platform To Manage, Retain, and Grow Customer Base
(161 Ratings)

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their... read more

Froged

The platform to connect your customers
(34 Ratings)

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to... read more

Totango

Accelerate Your Customer Expansion Results
(407 Ratings)

Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.

UserIQ

Build Business Revenue in Minutes
(8 Ratings)

UserIQ software is a Customer success tool for Teams to gain insights with data and strategies shared across your business. Measure customer engagement with interactions across both web and mobile platforms. Segment customers with customer health scores, surveys, and a broad suite of in-app... read more

Angora

Drive Sales with Customer Analysis

Angora software is a platform used to understand customer analysis in a few minutes. Monitor and generate valuable data on customers interaction. Segment your customers to gain valuable insights from user journey with app pages. Measure the performance of your business. Marketers, Small, Medium and... read more

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List of Customer Success Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
5
5
4.7
4.6
4.4
4.4
4.4
4.2
3.7
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