Gorgias Pricing: Cost and Pricing plans

Gorgias Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Gorgias pricing starts at $50/month, which is 163% higher than similar services.
69% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Starter $50.00 $60.00 per month

300 Helpdesk Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 50/Month
Overage Ticket Cost - $0.40/Ticket
User Seats - 3
Connect Ecommerce Store
- Shopify / Shopify Plus
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- WhatsApp
Integrate Entire Stack
- Active Integrations - Limited
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ - w/ Gorgias Automateq
- Satisfaction Survey - w/ Gorgias Automate
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Satisfaction Survey
User Management
- SSO
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Basic $117.00 $140.00 per month

300 Helpdesk Tickets

60 Automated Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 300 Per Month
Overage Ticket Cost - $40/100 Tickets
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations - Up to 150
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ - w/ Gorgias Automateq
- Satisfaction Survey - w/ Gorgias Automate
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Pro $145.00 $174.00 per month

300 Helpdesk Tickets

90 Automated Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 2,000 Per Month
Overage Ticket Cost - $360
User Seats - +$36 / 100 tickets
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- Magento
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations -up to 150
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ
- Satisfaction Survey
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Revenue Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Advanced $169.00 $203.00 per month

300 Helpdesk Tickets

150 Automated Tickets

Based Upon the Number of Tickets, the Pricing Plan Varies

Features

Billable Tickets Included - 5,000 Per Month
Overage Ticket Cost - +$36 / 100 Tickets
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- Magento
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations - Custom
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ - w/ Gorgias Automateq
- Satisfaction Survey - w/ Gorgias Automate
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Revenue Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Enterprise Custom

Features

Billable Tickets Included - Custom
Overage Ticket Cost - Custom
User Seats - 500
Connect Ecommerce Store
- Shopify / Shopify Plus
- BigCommerce
- Magento
- WooCommerce
- Multi-stores - Unlimited
Centralize Every Support Interaction
- Email
- Live Chat
- Facebook
- Instagram
- TikTok
- Voice - w/Voice Add-on
- SMS - w/Voice Add-on
- WhatsApp
Integrate Entire Stack
- Active Integrations - Custom
- Integration Library - 94 Apps
- Klaviyo
- Yotpo
- Recharge
- Postscript
Automate Work
- Macros
- Rules
- Intent & Sentiment Detection
- Chat Campaigns
- Rule Templates
- Autoresponders - w/ Gorgias Automate
- Flows - w/ Gorgias Automate
- Quick Responses - w/ Gorgias Automate
- Order Management - w/ Gorgias Automate
- Article Recommendations - w/ Gorgias Automate
- Help Center / FAQ - w/ Gorgias Automateq
- Satisfaction Survey - w/ Gorgias Automate
Measure and Improve Support
- Support Performance Statistics
- Live Statistics
- Revenue Statistics
- Self-service Statistics - w/ Gorgias Automate
- Automation Statistics - w/ Gorgias Automate
- Satisfaction Survey
User Management
- SSO
- Team Management
- User Permissions
Create Onsite Campaigns
- Basic Triggers
- Advanced Behavioral Triggers (e.g. exit intent) - w/Gorgias Convert (Shopify stores only)
- Products Recommendations based on Shopify Catalogue - w/Gorgias Convert (Shopify stores only)
- Retarget Shoppers based on Past Purchases - w/Gorgias Convert (Shopify stores only)
- On-site Campaigns Discount Codes - w/Gorgias Convert (Shopify stores only)
- Audience Segmentation - w/Gorgias Convert (Shopify stores only)
- Campaigns Performance Dashboard - w/Gorgias Convert (Shopify stores only)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 24/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Gorgias FAQs

How much does Gorgias cost?

The pricing for Gorgias starts at $50.0 per month. Gorgias has 4 different plans:

Starter at $50.00 per month.
Basic at $117.00 per month.
Pro at $145.00 per month.
Advanced at $169.00 per month.

Gorgias also offers a custom plan based on the customer's request.

Learn more about Gorgias pricing.

Does Gorgias offer a free plan?

No, Gorgias does not offer a free plan.

Learn more about Gorgias pricing.

Compare Gorgias Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Gorgias	50	per month	-		Gorgias Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing
Richpanel	9	per month	per user	+	Richpanel Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Desky	4.5	per month	-	+	Desky Pricing
HubSpot Service Hub	15	per month	per user	-	HubSpot Service Hub Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
eDesk	39	per month	-	+	eDesk Pricing

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Gorgias Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.