ManageEngine ServiceDesk Plus Pricing

Full-stack ITSM

• Incident management
• Asset management
• Project management
• Problem management
• CMDB
• Service catalog
• Change management
• Enterprise service management
• IT release management

Self-Service

• Self-service portal
• Live chat
• Knowledge base
• Customized domains
• Native mobile apps
• Zoho Cliq
• Active directory user self-service
• Help desk mobile apps

Automation

• Business rules
• Tech auto-assign
• Smart notifications
• SLAs and escalations
• Preventive maintenance tasks
• Email to ticket
• Request life cycle
• Visual change workflows
• Data archiving
• Problem life cycle
• Kanban view

Customizations

• Fine-grained authorizations
• Multi-site support
• Service desk scheduler
• Custom request templates
• Custom actions
• Unrestricted programmability
• Provisioning app

Asset Management

• IT asset discovery
• IT asset tracking
• Software asset management
• Software license management
• Asset loan
• UEM remote access plus add-on
• Purchase and contracts
• Inventory catalog
• Unified agent for asset discovery
• Asset replenishment
• Consumables handling
• Native IT integrations
• Endpoint management
• Applications monitoring
• Active directory user self-service
• Active directory management
• Privileged access management
• Advanced analytics
• Network monitoring management
• 360 ITSM
• Zia for ITSM
• Cloud-based performance monitoring

Business Integrations

• Microsoft Outlook add-in
• Office 365 actionable messages
• Office 365 calender
• Jira Service desk APIs
• Microsoft teams
• Team viewer

Industry solutions

• Higher education
• Government
• K-12
• Retail
• Hospitals
• For hotels and restaurants
• Enterprises
• NGO

Reports And Dashboards

• Native reporting
• Inventory reports
• Insightful reports
• Surveys and survey reports