Max HelpDesk

About Max HelpDesk

Max HelpDesk is a versatile helpdesk platform that enables you to make a system for prioritizing, categorizing, and assigning tickets so you don't lose track of them. It allows you to have meaningful discussions every day, across all channels, and with every consumer. Max Helpdesk platform offers built-in features to automate time-consuming helpdesk activities, identify issues, make plans based on measurements, and optimize the operation of your helpdesk. It enables you to collaborate as a team to address client issues promptly and effectively. With a smart knowledge base and forums, you can provide clients with a self-service experience and make the helpdesk really yours by customizing processes, customer portals, agent responsibilities, and more with Max HelpDesk. The platform makes ticketing easy, increases your team’s productivity, and helps you increase your work efficiency with its smart suite of features and tools. Furthermore, it offers complete customizations to fit every requirement of your business. Additionally, the platform accepts PayPal, Visa, MasterCard, SEPA Transfer, and Cryptocurrency as modes of payment to facilitate easy payment transactions for its users.

Pricing

Free Trial Available
Starts at $9.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%
Reviews

60%
Momentum

61%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Max HelpDesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Max HelpDesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Forever Free

Features

1 agent
1 Email Inbox
1 Chat Widget
Knowledge Base
30 days chat history
Sponsor link "Powered by"

Premium $9.00 $9.00 per user / month

Features

Unlimited Agent
5 Email Inbox
5 Chat Widget
Knowledge Base
Allow client upload files
Chat History for 180 days
24/7 Support
Remove Sponsor Link

Business $15.00 $15.00 per user / month

Features

Unlimited Agents
20 Email Inboxs
20 Chat Widgets
Knowledge Base
Allow client upload files
Chat history for 365 days
24/7 Priority Support
Remove Sponsor Link

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Max HelpDesk Pricing.