SmarterTrack

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About SmarterTrack

Deep Dive with Clara AI

SmarterTrack help desk software revolutionizes customer service by improving productivity, reducing support costs, and centralizing communication for analysis and compliance. This user-friendly platform empowers businesses to offer unparalleled support while making the best use of their employees. With SmarterTrack, every interaction is streamlined, ensuring that customer inquiries are resolved quickly and efficiently. This not only enhances customer satisfaction but also frees up valuable time for employees to focus on other tasks. By consolidating all communication in one location, SmarterTrack provides a comprehensive overview of customer interactions, making it easier to identify trends, resolve issues proactively, and ensure compliance with regulatory requirements. Perfect for businesses looking to enhance their customer service without increasing expenses, SmarterTrack is the ultimate tool for transforming customer support into a seamless, efficient, and cost-effective operation.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $20.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

60%
Momentum

60%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

24/7 (Live rep), Business Hours, Online

SmarterTrack Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

SmarterTrack Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

SmarterTrack Hosted $20.00 $20.00 per user / month

All sites are hosted in a secure, state-of-the-art datacenter

Features

SmarterTrack Communicator
SIP-compliant softphone
Free technical support

Start Free Trial

SmarterTrack Professional Others

Agents: 2, Price: $400, Communicator: $149
Agents: 5, Price: $650, Communicator: $149
Agents: 10, Price: $1,200, Communicator: $149

Features

Email ticketing and issue tracking
Live chat
Customer Portal
User Community
Call logging

Start Free Trial

SmarterTrack Enterprise Others

Agents: 5,Price: $900, Enterprise + Failover: $1100, Communicator: $149
Agents: 10,Price: $1400, Enterprise + Failover: $1700, Communicator: $149
Agents: 15,Price: $1950, Enterprise + Failover: $2400, Communicator: $149
Agents: 25,Price: $2600, Enterprise + Failover: $3200, Communicator: $149
Agents: 50,Price: $4100, Enterprise + Failover: $5100, Communicator: $149
Agents: 100,Price: $5400, Enterprise + Failover: $6700, Communicator: $149
Agents: 200,Price: $6700, Enterprise + Failover: $8400, Communicator: $149
Agents: 300+,Price: custom, Enterprise + Failover: custom, Communicator: $149

Features

Support for multiple Brands
Customer satisfaction surveys
Customizable forms
Single Sign-On
scheduled email reports

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmarterTrack Pricing

SmarterTrack Alternatives

View All SmarterTrack Alternatives

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Freshdesk Redefining Your Customer Support read more

4.5 3,988 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Zoho Desk Industry’S First Context-Aware Help Desk Application read more

4.6 6,390 user ratings

Visit Website

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

View Details SmarterTrack Vs HelpDesk

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

View Details SmarterTrack Vs BoldDesk

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk Help desk tool for effortless customer interaction read more

4.5 84 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier Help Desk Software Simplified read more

4.2 11 user ratings

View Details SmarterTrack Vs Help Desk Premier

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support Hub An ideal helpdesk software read more

View Details SmarterTrack Vs Support Hub

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Help Desk Providing adequate support to individual clients just got easier read more

4.7 54 user ratings

View Details SmarterTrack Vs ProProfs Help Desk

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support Web Based Help Desk Management Software read more

4.5 11 user ratings

View Details SmarterTrack Vs Rhino Support

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

View Details SmarterTrack Vs LabiDesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CRMdesk Help and support your customers and staff read more

4.3 110 user ratings

View Details SmarterTrack Vs CRMdesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UseDesk Omnichannel support platform read more

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SmarterTrack Reviews

User Rating

4.5/5 (Based on 14 Ratings)

Rating Distribution

Excellent
57.1%
Very Good
35.7%
Average
7.1%
Poor
0%
Terrible
0%

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SmarterTrack Reviews

SmarterTrack Screenshots

Ticket

Live Chat

Call Logging

Task Management

Administration

Knowledge Base

Reporting

Desktop or Mobile

SmarterTrack FAQs

What is SmarterTrack used for?

SmarterTrack is Help Desk Software. SmarterTrack offers the following functionalities:

Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about SmarterTrack features.

What are the top alternatives for SmarterTrack?

Here`s a list of the best alternatives for SmarterTrack:

Does SmarterTrack provide API?

No, SmarterTrack does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.