Home/Help Desk Software/Trengo
Updated on: October 20, 2021

What is Trengo ?

Trengo - Help Desk Software
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Trengo

Integrated inbox and robust chat support platform
(32 Ratings) Write Review

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more.

Trengo Features Show All Features

Trengo Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Utrecht, Netherland
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software

Trengo Pricing

Pricing ModelFree Trial , Subscription
Grow

€19 per agent per month billed yearly

€15 per agent per month billed monthly

Features

  • Unlimited messages
  • Unlimited contacts
  • 180 days archive
  • 5 communication channels
  • Labels (folders)
  • Custom fields
  • Flowbots (Add-on)
Scale

€30 per agent per month billed yearly

€25 per agent per month billed monthly

Features

  • Includes Features of Grow plan, plus
  • Unlimited contacts
  • Unlimited days archive
  • 50 communication channels
  • WhatsApp (Add-on)
  • Chatbots
  • Statistics + API
Enterprise

€35 per agent per month billed yearly

€41 per agent per month billed monthly

Features

  • Includes Features of scale plan, plus
  • Unlimited contacts
  • Unlimited days archive
  • Unlimited communication channels
  • No restrictions
  • IVR menu's
  • Support via phone
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Disclaimer: The pricing details were last updated on 29/10/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Trengo pricing.

Trengo FAQs

Trengo is Help Desk Software. Trengo offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration

Learn more about Trengo features.

Yes, Trengo provides API.

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Videos on Trengo

Getting started with Trengo; the basics
Getting started with Trengo; the basics
Keep track of your conversations
E-mailing with Trengo; nice and easy
Get the most out of live chat and the website widget
How to set-up Trengo Voice to start calling

Trengo Screenshots

Flowbot
Trengo: Message, Chat, Text, E-mail
Conversation options in Trengo
User of Supervisor - wat is het verschil? - Trengo - Help Center
Flowbot
Flowbot
Trengo: Message, Chat, Text, E-mail
Conversation options in Trengo
User of Supervisor - wat is het verschil? - Trengo - Help Center

Customers

Carglass
Carglass
Porsche
Porsche
Seat
Seat
Ventura
Ventura
BNP Paribas
BNP Paribas
Volkswagen
Volkswagen
Audi
Audi

Trengo Integration

91%
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Disclaimer

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