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About Trengo

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more.

Screenshots & Videos

Flowbot
Trengo: Message, Chat, Text, E-mail
Conversation options in Trengo
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Video Thumbnail
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%
  • Reviews
    68%
  • Momentum
    67%
  • Popularity
    89%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Trengo Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    98%

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Trengo Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 22/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Trengo Pricing.

Trengo Alternatives

View All Trengo Alternatives

Trengo Reviews

User Rating

4.5/5 (Based on 44 Ratings)

Ratings Distribution

  • Excellent

    70.5%
  • Very Good

    27.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    2.3%

Do You Use Trengo?

Write a Review

Review Summary

Reviews indicate high user satisfaction with Trengo's core features, such as its user-friendly interface, seamless integrations, and robust automation capabilities. Users appreciate the ease of setting up and managing multiple communication channels, streamlining their workflows. However, some reviewers have expressed concerns regarding occasional technical glitches, limitations in customization options, and inconsistent customer support. Overall, Trengo is praised for its user-centric design and ability to enhance communication efficiency, while constructive feedback highlights areas for improvement.

Pros

  • Seamless integration with various CRMs and communication channels.
  • Streamlined communication with automated email and SMS notifications.
  • Centralized inbox for managing all customer interactions in one place.
  • Customizable dashboards and analytics for tracking team performance.

Cons

  • Limited customization options for workflow automation.
  • Occasional performance issues during highvolume interactions.
  • Limited reporting capabilities compared to more advanced CRM systems.
  • Steep learning curve for new users due to complex interface.

Trengo User Reviews

AI-Generated from the text of User Reviews

Videos on Trengo

Trengo Screenshots

Trengo FAQs

What is Trengo used for?

Trengo is Help Desk Software. Trengo offers the following functionalities:

  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Trengo features.

What are the top alternatives for Trengo?

Does Trengo provide API?

Yes, Trengo provides API.

Trengo Contact

Vendor Details

Utrecht, Netherland Founded : 2015

Contact Details

Not available

https://trengo.com/

Social Media Handles

Grid Report for Trengo

Customers

Carglass
Porsche
Seat
Ventura
BNP Paribas
Volkswagen
Audi

Trengo Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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