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Updated on: October 20, 2020
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Contact Center Operations Software

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DCDial

Grow Business with Calls and Texts
(11 Ratings)

DCDial software is a cloud-based solution to build business with customers. Make Calls with CRM system to connect your agents with live customers. Send personalized voice and text messages to customers in minutes. Monitor campaign and agent metrics in real-time to measure performance with built-in... read more

StringeeX

Choose a reliable and smart call solution, and improve work efficiency
(2 Ratings)

StringeeX is an omnichannel contact center that offers a smart call solution, which helps businesses to understand their customers better and improve sales. With StringeeX, users can automatically sell better by distributing calls to each agent, controlling the call quality, improving work... read more

UJET

Urgent and High-priority Issues
(457 Ratings)

UJET helps to Digitally transform the voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platform and... read more

VCC Live

Use one cloud call center software to engage with all the customers
(48 Ratings)

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with... read more

Aloware

Phone System Software with No Per-Agent Fee
(108 Ratings)

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time.... read more

VICIdial

Open-Source Contact Center Suite
(284 Ratings)

VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five... read more

Channels

Customer Service Software
(48 Ratings)

Channels is the only app you need to power up your customer service. Connect your favorite live chat solution to Channels and offer your customers and leads an opportunity to handle their issue by phone. From now on, your live chat will be much more than just a chatbox. Shorten the time your agents... read more

Dialpad Contact Center

Connect agents to customers and deliver answers
(41 Ratings)

Dialpad’s cloud contact center, support teams gain a single platform to engage and resolve customer inquiries from anywhere in the world. Connect the existing ticketing and CRM systems to offer omnichannel support, surface on-demand metrics with dashboards and reporting, and coach agents in... read more

Ozonetel CloudAgent

Cloud Call Center Solution
(27 Ratings)

Ozonetel CloudAgent is a leading Cloud Telephony solution provider. They enable businesses to communicate effectively via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run the contact centers, provide call management... read more

3CX

Easy to manage PBX built for teleworking
(458 Ratings)

3CX is a channel company and is the developer of 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility and enhances the customer experience. With integrated WebRTC video... read more

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List of Contact Center Operations Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
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4.5

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