Contact Center Operations Software

DCDial software is a cloud-based solution to build business with customers. Make Calls with CRM system to connect your agents with live customers. Send personalized voice and text messages to customers in minutes. Monitor campaign and agent metrics in real-time to measure performance with built-in... read more

StringeeX is an omnichannel contact center that offers a smart call solution, which helps businesses to understand their customers better and improve sales. With StringeeX, users can automatically sell better by distributing calls to each agent, controlling the call quality, improving work... read more

UJET helps to Digitally transform the voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platform and... read more

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with... read more

Dialpad’s cloud contact center, support teams gain a single platform to engage and resolve customer inquiries from anywhere in the world. Connect the existing ticketing and CRM systems to offer omnichannel support, surface on-demand metrics with dashboards and reporting, and coach agents in... read more

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time.... read more

Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call... read more

VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five... read more

Voximplant Kit software is an Omnichannel cloud contact center used to automate your customer service without code. The software offers tools like skills-based routing for requests from voice and messaging to manage contact center agents in minutes. The AI-powered voice assistants used to deploy... read more

Ozonetel CloudAgent is a leading Cloud Telephony solution provider. They enable businesses to communicate effectively via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run the contact centers, provide call management... read more