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Showing 1 - 20 of 53 Products
LeadsRain logo
Manage your calls effectively with LeadsRain 5 Based on 2 Ratings
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What is LeadsRain and how does it work?

LeadsRain is an online predictive dialer that manages incoming and outgoing calls between available agents and further, optimises inputs to exterminate the loss of prospects. LeadsRain as software has several features, which collectively contribute to making it a popular name among eminent agencies. Blended Campaign connects the prospects with an inbound and outbound call facility. Smart pitch Auto-dial, Timezone wise dialling, Local Presence, Call Hijack, and Voicemail on-Answering are some of its notable modules available. LeadsRain allows working with reduced hardware and helps in scaling up quickly. It runs smoothly on popular web browsers like Google Chrome, Mozilla Firefox, Bing, Brave, Opera and Safari. Further, the dialer makes calls, segregates them based on answering behaviour and thereafter connects the human calls to agents. The calling campaigns are especially easy to curate where the only details required are the contact numbers of various agents in concern. An interactive dashboard allows clients to customise it the way they want, keeping only what’s desirable on the visual feed while hiding the rest.

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LeadsRain Pricing

  • Free Trial Available
  • Starts at $105.00.
DCDial logo
Dial your customers all over the world effortlessly 5 Based on 16 Ratings
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What is DCDial and how does it work?

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

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DCDial Pricing

  • Free Trial Not Available
  • Starts at $79.00.
Newfies-Dialer logo
Powerful Auto-Dialer & Voice Broadcasting Software 5 Based on 5 Ratings
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What is Newfies-Dialer and how does it work?

Newfies-Dialer can be used by anyone who has a need for mass outbound calling, voice broadcasting, press one dialing or providing outbound IVR. Some of the potential uses for Newfies-Dialer are listed below. The system is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day.

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Newfies-Dialer Pricing

  • Free Trial Not Available
  • Starts at $399.00.
Variphy logo
Enhance reporting and analytics experience with Variphy 4.9 Based on 3 Ratings
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What is Variphy and how does it work?

Variphy is a call analytics and reporting software that enriches CDR reports and calls by providing dashboards, widgets, and wallboards that can be fully customised. Administrators, agents, and supervisors may use web-based reports to get real-time facts on whatever screen they require in a single dashboard. Variphy's full potential may also be unlocked through expanded advisory services that assist in achieving one's objectives more quickly. The Variphy Cloud assists in keeping data organised on a single platform, as well as analysing, searching, and reporting data with ease. Variphy's remote phone control feature saves time resolving end-user issues and boosts productivity. Change management and reporting, as well as inventory management, are examples of such functions. Variphy enables users to see, search, analyse, and report on all Cisco Collaboration data from a single access point. It includes robust and highly flexible advanced analytics to offer a standardised solution for all Cisco Collaboration metrics.

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Variphy Pricing

  • Free Trial Not Available
  • Variphy Offers Custom plan.
Voximplant Kit logo
Managing Agent Conversations Made Simple 4.8 Based on 10 Ratings
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What is Voximplant Kit and how does it work?

Voximplant Kit software is an Omnichannel cloud contact center used to automate your customer service without code. The software offers tools like skills-based routing for requests from voice and messaging to manage contact center agents in minutes. The AI-powered voice assistants used to deploy and can increase live traffic. Integrate with CRM for customer data in your workflow for informed customer conversations. Call Centers, Small and Medium companies make use of the software.

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Voximplant Kit Pricing

  • Free Trial Not Available
  • Voximplant Kit Offers Custom plan.
QEval logo
Customizable contact center quality monitoring solution 4.8 Based on 6 Ratings
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What is QEval and how does it work?

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

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QEval Pricing

  • Free Trial Available
  • QEval Offers Custom plan.
ipSCAPE logo
Engage Customer with Better Business Experiences 4.8 Based on 6 Ratings
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What is ipSCAPE and how does it work?

ipSCAPE software is an omnichannel Cloud Call center software used to automate business personalize communications. The software offers tools to record calls programmed to start automatically or on agent request, with the ability to assign recordings to individual customer records. Increase your call centre’s call pick up rates and increase agent productivity with Progressive, Preview, Power and Predictive dialers. Measure performance of contact center via single dashboard.

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ipSCAPE Pricing

  • Free Trial Not Available
  • ipSCAPE Offers Custom plan.
UJET logo
Solve customer-centric high priority issues with UJET in real-time 4.7 Based on 1197 Ratings
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What is UJET and how does it work?

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

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UJET Pricing

  • Free Trial Not Available
  • UJET Offers Custom plan.
VCC Live logo
Use one cloud call center software to engage with all the customers 4.7 Based on 143 Ratings
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What is VCC Live and how does it work?

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

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VCC Live Pricing

  • Free Trial Not Available
  • Starts at $50.00. Offers Custom plan.
Channels logo
Data-driven phone system 4.6 Based on 63 Ratings
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What is Channels and how does it work?

Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call Recordings, and International Phone number you'll be able to build a fully functioning, reliable, and remote-ready helpline for your customers. With the Chrome Extension, your sales team can make calls from any web page they will be browsing - either a CRM or a marketplace, and you name it.

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Channels Pricing

  • Free Trial Available
  • Starts at $15.00.
Dialpad Contact Center logo
The smart AI-powered call center 4.6 Based on 50 Ratings
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What is Dialpad Contact Center and how does it work?

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

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Dialpad Contact Center Pricing

  • Free Trial Available
  • Starts at $75.00. Offers Custom plan.
Ozonetel CloudAgent logo
Manage high call volumes and exclusive call centre challenges seamlessly 4.5 Based on 27 Ratings
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What is Ozonetel CloudAgent and how does it work?

Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues.

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Ozonetel CloudAgent Pricing

  • Free Trial Available
  • Ozonetel CloudAgent Offers Custom plan.
3CX logo

3CX

Get access to an interactive communication channel by 3CX 4.5 Based on 754 Ratings
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What is 3CX and how does it work?

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

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3CX Pricing

  • Free Trial Not Available
  • Starts at $145.00. Offers Free-forever plan.
Convoso logo
The better dialer for better business 4.5 Based on 194 Ratings
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What is Convoso and how does it work?

Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results.

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Convoso Pricing

  • Free Trial Not Available
  • Convoso Offers Custom plan.
Ring.io logo
Transaction Telephony Platform 4.4 Based on 17 Ratings
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What is Ring.io and how does it work?

Ring.io helps sales and customer support teams boost productivity and get deep insights into their performance. With our Salesforce integration, reps can dial out in just a click and automatically log important call data in seconds. Ring.io Pay is the fastest way to accept credit card payments over the phone while staying PCI compliant. Make more sales, collections, or donations.

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Ring.io Pricing

  • Free Trial Available
  • Starts at $69.00.
VICIdial logo
Predictive dialer for open source call center software 4.4 Based on 75 Ratings
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What is VICIdial and how does it work?

VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility.

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VICIdial Pricing

  • Free Trial Not Available
Genesys PureEngage logo
Manage your customer’s experience in an effective manner 4.3 Based on 698 Ratings
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What is Genesys PureEngage and how does it work?

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services.

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Genesys PureEngage Pricing

  • Free Trial Available
  • Genesys PureEngage Offers Custom plan.
Aloware logo
Phone System Software with No Per-Agent Fee 4.3 Based on 564 Ratings
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What is Aloware and how does it work?

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities.

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Aloware Pricing

  • Free Trial Not Available
  • Starts at $250.00. Offers Free-forever plan.
LiveVox logo
Next Generation Contact & Call Center Software 4.3 Based on 17 Ratings
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What is LiveVox and how does it work?

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.

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LiveVox Pricing

  • Free Trial Not Available
  • LiveVox Offers Custom plan.
Avaya Aura logo
Increase the effectiveness of conferences and meetings 4.3 Based on 163 Ratings
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What is Avaya Aura and how does it work?

Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio.

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Avaya Aura Pricing

  • Free Trial Not Available
  • Avaya Aura Offers Custom plan.

List of Contact Center Operations Software

PRODUCT NAME AGGREGATED RATINGS
LeadsRain LeadsRain 5
DCDial DCDial 5
Newfies-Dialer Newfies-Dialer 5
Variphy Variphy 4.9
Voximplant Kit Voximplant Kit 4.8
QEval QEval 4.8
ipSCAPE ipSCAPE 4.8
UJET UJET 4.7
VCC Live VCC Live 4.7
Channels Channels 4.6

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