Contact Center Operations Software

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time.... read more

Genesys PureEngage is the Genesys Customer Engagement Platform for the enterprise. Deliver superior experiences and drive digital transformation at any scale with the Genesys PureEngageTM contact center application, the only omnichannel customer engagement solution for large-scale businesses.... read more

StringeeX is automatically distributed to calls to each agent, control calls’ quality, improve work efficiency and calls’ effectiveness. Distribute chat to agent/ Department following various sets of rules: circle, agent's skills, last met agent, account manager, etc. Automatically answer using... read more