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Updated on: August 15, 2020
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Contact Center Operations Software

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DCDial

Grow Business with Calls and Texts
(1 Ratings)

DCDial software is a cloud-based solution to build business with customers. Make Calls with CRM system to connect your agents with live customers. Send personalized voice and text messages to customers in minutes. Monitor campaign and agent metrics in real-time to measure performance with built-in... read more

Aloware

Phone System Software with No Per-Agent Fee
(28 Ratings)

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time.... read more

StringeeX

Choose a reliable and smart call solution, and improve work efficiency
(2 Ratings)

StringeeX is an omnichannel contact center that offers a smart call solution, which helps businesses to understand their customers better and improve sales. With StringeeX, users can automatically sell better by distributing calls to each agent, controlling the call quality, improving work... read more

JustCall

A Call Center Solution for Sales Teams
(23 Ratings)

JustCall is a Cloud-based Phone System for Contact Center. The software collects phone numbers in 58 countries with a click. The incoming calls on this number will come directly on the user mobile phone, our web app, and desktop app. Invite team members, track and record calling activities from a... read more

Genesys PureEngage

Manage your customer’s experience in an effective manner
(246 Ratings)

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement... read more

3CX

Easy to manage PBX built for teleworking

3CX is a channel company and is the developer of the 3CX communications software; the open standards IP PBX which innovate communications and replace proprietary PBXs. 3CX cuts telco costs boosts company productivity and mobility and enhances the customer experience. With integrated WebRTC video... read more

UJET

Urgent and High-priority Issues

UJET helps to Digitally transform the voice channel and improve the customer experience. Enable customers to supercharge voice conversations by messaging agents, with photo, video, screenshots, and text input, to provide even more accurate information. Integrations between the UJET platform and... read more

Channels

Customer Service Software

Channels is the only app you need to power up your customer service. Connect your favorite live chat solution to Channels and offer your customers and leads an opportunity to handle their issue by phone. From now on, your live chat will be much more than just a chatbox. Shorten the time your agents... read more

Convoso

The better dialer for better business

Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities... read more

LiveOps

The modern call center

Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales. Interaction database that gives you an all-round view of the customer front and center. All this is offered with high cloud security standards. The versatile suite of LiveOps Applications has... read more

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List of Contact Center Operations Software

PRODUCT NAME AGGREGATED RATINGS (OUT OF 5)
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4.8
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4.4
4.4
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