MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Bring Order to Customer Service Chaos
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The Average Cost of a basic Help Desk Software plan is $19 per month.
HubSpot Service Hub pricing starts at $9/month, which is 53% lower than similar services.
70% of Help Desk Software offer a Free Trial , while 22% offer a Freemium Model .
HubSpot Service Hub, part of HubSpot’s CRM suite, offers helpdesk, knowledge base, and omnichannel support. Pricing is transparent, structured across tiers: Free ($0/user/month) for ticketing and basic chat; Starter for multiple pipelines and simple automation; Professional for advanced automation, knowledge base, and SLAs; and Enterprise for advanced permissions and full customization. Pricing scales by seats, with CRM Suite bundles offering discounts.
HubSpot Service Hub pricing is seat-based, and higher tiers include powerful automation, playbooks, and reporting. SMBs can start with Free or Starter, while enterprises can scale to Professional/Enterprise for deep integrations and governance. Add-ons include extra reporting, API limits, and enterprise-level onboarding services.
| Plan Name | Monthly Base | Per Employee | Best For | Key Features |
|---|---|---|---|---|
| Free | $0/month | $0/month | Freelancers & SMBs exploring ticketing | Shared inbox, ticketing, live chat, limited automation |
| Service Hub Starter | $15/seat/month | $15/seat/month | SMBs adding workflows | 2 pipelines, ticket routing, simple automation, reporting |
| Starter Customer Platform | $15/seat/month | $15/seat/month | Streamline business with customer support, sales, and marketing workflows on one platform | AI-powered help desk with automation, omnichannel support, CRM integration, and analytics. |
| Service Hub Professional | $100/seat/month | $100/seat/month | Mid-sized teams needing automation & KB | SLAs, feedback surveys, knowledge base, playbooks, analytics |
| Service Hub Enterprise | $150/seat/month | $150/seat/month | Enterprises needing advanced governance | Custom roles, advanced permissions, goals, API limits, advanced reporting |
Free (For Individuals & Small Teams) Free
Start crafting better customer experiences — for free
Features
Service Hub Starter (For Individuals & Small Teams) $9.00 $15.00 per user / month
Essential tools to put your customers first and deliver authentic service
Features
Starter Customer Platform (For Individuals & Small Teams) $9.00 $15.00 per user / month
Essential marketing, sales, service, content, and data management software
Features
Service Hub Professional (For Individuals & Small Teams) $90.00 $100.00 per user / month
Comprehensive help desk and customer success software to scale support and drive retention
Features
*Cost shown does not include the required, one-time Professional Onboarding for a fee of $1,500.
Service Hub Professional (For Businesses & Enterprises) $90.00 $100.00 per user / month
Comprehensive help desk and customer success software to scale support and drive retention
Features
*Cost shown does not include the required, one-time Professional Onboarding for a fee of $1,500.
Service Hub Enterprise (For Businesses & Enterprises) $150.00 $150.00 per user / month
Most powerful help desk and customer success software with advanced routing and enterprise-grade controls
Features
*Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,500
HubSpot Service Hub seamlessly integrates with HubSpot's CRM, Marketing, and Sales Hubs, making it perfect for existing HubSpot users. It streamlines the entire customer journey, from lead capture to support, excelling in automation, reporting, and CRM connectivity. While it offers powerful features, its cost can be higher than standalone tools, particularly with scaling seats. For those not requiring deep CRM integration, simpler helpdesks might be more budget-friendly.
HubSpot’s biggest integration advantage is being native to its CRM ecosystem, making it powerful for customer lifecycle management. CRM & Sales: Native with HubSpot CRM, Salesforce Marketing: HubSpot Marketing Hub, Mailchimp Collaboration: Slack, Microsoft Teams Analytics: Built-in HubSpot dashboards + BI exports
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
HubSpot Service Hub costs more than basic ticketing systems (Freshdesk, HelpDesk) but less than enterprise solutions like Salesforce Service Cloud. Its strength lies in seamless integration with HubSpot's marketing and sales CRM, perfect for teams seeking an all-in-one platform. Competitors offer advantages in niche ITSM (Sitehelpdesk), simplicity (Helprace, Labidesk), or lower cost (CRMDesk, HelpSpot).
| Product Name | Pricing Insights | Free Trial | Standout Feature | Best for | Learn More |
|---|---|---|---|---|---|
| HubSpot Service Hub pricing starts at $9/month, which is 53% lower than similar services. | Sales support aligned organizations | Shared inbox with CRM connected ticketing | HubSpot Service Hub Pricing | ||
| Freshdesk pricing starts at $15/month, which is 21% lower than similar services. | SMBs looking for easy setup and smart workflows | Freddy AI for intelligent ticket workflow | Freshdesk Pricing | ||
| Starts at $19.0. Offers Free-forever plan. | Support Hub Pricing | ||||
| HelpDesk pricing starts at $29/month, which is 53% higher than similar services. | Startups and small teams needing simple tool | Clean UI with Livechat Integration | HelpDesk Pricing | ||
| Salesforce Service Cloud pricing starts at $25/month, which is 32% higher than similar services. | Large teams with complex service and field operations | Einstein Agent + Agentforce for routing | Salesforce Service Cloud Pricing | ||
| Businesses wanting integrated web-based ticketing | Embedded customer portal, Idea forums | CRMdesk Pricing | |||
| Starts at $594.00. | Helpspot Pricing | ||||
| Helprace pricing starts at $9/month, which is 53% lower than similar services. | Helprace Pricing | ||||
| Offers Custom plan. | Organizations managing internal staff support | Intranet ticketing, SLAs, asset tracking | Sitehelpdesk Pricing | ||
| LabiDesk pricing starts at $79/month, which is 316% higher than similar services. | LabiDesk Pricing |
HubSpot Service Hub competes with platforms like Zendesk, known for scalability and AI ticketing; Desk365, offering budget-friendly Microsoft 365 integration; ProProfs Help Desk, ideal for small teams with free-to-low-cost options; Salesforce Service Cloud, built for enterprise customization; and Intercom’s Fin, an AI agent for advanced conversational support. Additional competitors include Freshdesk, Zoho Desk, and Help Scout. HubSpot stands out with its unified CRM ecosystem, seamlessly integrating marketing, sales, and service for enhanced customer retention and AI-powered ticketing.
How much does HubSpot Service Hub cost?
The pricing for HubSpot Service Hub starts at $9.0 per user per month. HubSpot Service Hub has 5 different plans:
HubSpot Service Hub also offers a Free Plan with limited features.
Learn more about HubSpot Service Hub pricing.
Does HubSpot Service Hub offer a free plan?
Yes, HubSpot Service Hub offers a free plan.
Learn more about HubSpot Service Hub pricing.
Which helpdesk is ideal for software companies?
For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.
HubSpot Service Hub excels for companies within the HubSpot ecosystem, creating seamless alignment across sales, marketing, and support. Its integrated CRM functionality justifies the cost for businesses desiring an all-in-one platform. However, smaller support teams or those not requiring deep CRM integration might find more cost-effective solutions with competitors like Freshdesk or HelpDesk.
This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]
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