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Top Kiodesk Alternatives

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Salesforce Service Cloud Making customer experience smoother

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About Kiodesk

Deep Dive with Clara AI

Kiodesk software is a platform used to build businesses with customer support. The software offers tools to track customer conversations and prioritize, and assign them to the right people. Collaborate with teams define workflows in minutes. Measure the team’s performances and generate reports to monitor helpdesk productivity. Create a self service experience to support brand and improves customer satisfaction.

Read more

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Kiodesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform
Kiodesk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Kiodesk Free

Features

  • Email ticketing
  • Multiple shared inboxes
  • Automatic email notifications
  • Merge tickets
  • Split tickets
  • Watch tickets
  • Time tracking
  • Ticket templates
  • Satisfaction surveys
  • Assume identity
  • Outbound email
  • Ticket export
  • Annotated image attachments
  • Undo send
  • Sort ticket conversations
  • Ticket activities
  • Shared canned responses
  • Personal canned responses
  • Agent collision detection
  • Traffic cop
  • Public and private notes in tickets
  • Filtered Search
  • Integrated game mechanics
  • Occasional agents
  • Dynamic placeholders
  • Custom ticket views
  • Tags
  • Quick actions
  • Summary app
  • To-dos
  • Add reminders on to-dos
  • Canned forms
  • Automatic ticket assignment using Dispatch'r
  • Time-triggered automations using Supervisor
  • Event-triggered workflow automations with the Observer
  • Multi-task workflows with one-touch Scenario automations
  • Round robin ticket assignment
  • Load balanced ticket assignment
  • Skill based ticket assignment
  • Business rules management through SLAs
  • SLA reminders
  • Escalation emails for SLA violation
  • Multiple SLA policies
  • Product, group and company level SLAs
  • Twitter channel
  • Facebook channel
  • Custom Dashboard
  • Linked tickets
  • Shared ownership of tickets
  • Parent-child ticketing
  • Embeddable feedback widget
  • Custom status
  • Custom ticket fields
  • Dependent fields in ticket forms
  • Dynamic ticket forms
  • Knowledge base
  • Private Knowledge Base
  • Email to Knowledge base
  • Auto suggest solutions
  • Automatic sitemap generation
  • Community forums
  • Agent and group performance
  • Helpdesk in-depth report
  • Ticket drill down in reports
  • Schedule Data Export
  • Default dashboard
  • Public portal customization
  • Custom domain mapping
  • Complete portal customization
  • Customizable agent roles
  • API access
  • 24x7 Email Support
  • 24x7 Phone Support
  • Dedicated Account Manager
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Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 12/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Kiodesk Pricing

Kiodesk Alternatives

View All Kiodesk Alternatives

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk logo
HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

View Details Kiodesk Vs HelpDesk

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CRMdesk logo
CRMdesk Help and support your customers and staff read more

4.3 110 user ratings

View Details Kiodesk Vs CRMdesk

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk logo
Teamwork Desk Help desk tool for effortless customer interaction read more

4.5 84 user ratings

View Details Kiodesk Vs Teamwork Desk

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk logo
LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

View Details Kiodesk Vs LabiDesk

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier logo
Help Desk Premier Help Desk Software Simplified read more

4.2 11 user ratings

View Details Kiodesk Vs Help Desk Premier

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ProProfs Help Desk logo
ProProfs Help Desk Providing adequate support to individual clients just got easier read more

4.7 54 user ratings

View Details Kiodesk Vs ProProfs Help Desk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk logo
ReadyDesk Utilise web-based help-desk software to improve customer service read more

4.2 10 user ratings

View Details Kiodesk Vs ReadyDesk

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk logo
BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

View Details Kiodesk Vs BoldDesk

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ThriveDesk logo
ThriveDesk The Best Way to Support Your Customer read more

4.9 31 user ratings

View Details Kiodesk Vs ThriveDesk

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Scout logo
Help Scout Keep your customers happy with the integrated service tool read more

3 37 user ratings

View Details Kiodesk Vs Help Scout

Kiodesk Reviews

User Rating

5/5 (Based on 1 Ratings)

Rating Distribution

  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use Kiodesk?

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Kiodesk Reviews

Kiodesk FAQs

What is Kiodesk used for?

Kiodesk is Help Desk Software. Kiodesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys and Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Kiodesk features.

What are the top alternatives for Kiodesk?

Here`s a list of the best alternatives for Kiodesk:

Does Kiodesk provide API?

Yes, Kiodesk provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Kiodesk Contact

Vendor Details

New York, New York

Contact Details

Not available

https://kiodesk.com/

Social Media Handles

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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