Desk365

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About Desk365

Deep Dive with Clara AI

Desk 365, as the name suggests is an innovative helpdesk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. It enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published. It also integrates with email, a support site, online forms, and widgets.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $12.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

60%
Momentum

64%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Desk365 Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desk365 Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

STANDARD $12.00 $16.00 per user / month

$16 Per Agent Per Month Billed Monthly

$12 Per Agent Per Month Billed Annually

Features

Email
Microsoft Teams
Support Portal
Web Form, Web Widget
Knowledge Base
Workflow Automation
SLA Reminders & Escalations
Canned Responses
Draft with AI
Custom Ticket Fields & Status
Custom Ticket Forms
Custom Domain
Custom Roles
Custom Reports
Custom Email Templates

Start Free Trial

PLUS $22.00 $28.00 per user / month

$28 Per Agent Per Month Billed Monthly

$22 Per Agent Per Month Billed Annually

Features

Includes Features of Standard Plan, Plus
AI - Summarize Tickets
AI - Generate KB Article
Change/Approval Management
Round Robin Ticket Assignments
Load Based Ticket Assignments
Ticket Watchers
‘Share To’ Tickets
Time Tracking
Tasks To Do
Advanced Ticket Fields
Scheduled Reports
Microsoft Entra ID Sync
Time Based Automations
Multiple Business Hours
CSAT Surveys
Ticket Closure Rules
AI - Agent (Add-on)

Start Free Trial

Premium $32.00 $39.00 per user / month

$39 Per Agent Per Month Billed Monthly

$32 Per Agent Per Month Billed Yearly

Features

Asset Management
Microsoft Intune Sync
Software Management
Depreciation
Audit Logs
Scheduled Ticket Creation
Group Signature
Group Categories
Custom Contact Fields

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Desk365 Pricing

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Desk365 FAQs

What is Desk365 used for?

Desk365 is Help Desk Software. Desk365 offers the following functionalities:

Multi-brand Help desk
AI Assistant
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Known Issue Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about Desk365 features.

How much does Desk365 cost?

The pricing for Desk365 starts at $12.00 per user per month. Desk365 has 3 different plans:

STANDARD at $12.00 per user per month.
PLUS at $22.00 per user per month.
Premium at $32.00 per user per month.

Learn more about Desk365 pricing.

Does Desk365 offer a free plan?

Yes, Desk365 offers a free plan.

Learn more about Desk365 pricing.

What are the top alternatives for Desk365?

Here`s a list of the best alternatives for Desk365:

Does Desk365 provide API?

Yes, Desk365 provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.