What are the best aspects of this product?
"Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer knowledge base among colleagues.
The most recent V4 adaptation has the marvelous outline with ITIL/ITSM Service work area/enterprise features at reasonable prices.
What aspects are problematic or could work better?
The main thing missing for us is Live chat programming, however according to our dialogue with their support team, it appears they are dealing with it and ought to start their own chat software. We would love to have Live chat choice in vision helpdesk itself.
What specific problems in your company were solved by this product?
We are from Web hosting business where we get customary ticket to our business, support, and administration or priority is getting quick dynamic support to our client, which can be done by setting Vision helpdesk SLA rules, utilizing blabby staff member from our distinctive office area can talk about thing related to the use of vision helpdesk without having the need of any extra software. Indeed, even their multi- organization satellite helpdesk is enormous in addition for our reseller hosting the client for whom we offer support with a white label under their organization support techs, it can be done just in Vision Helpdesk.
Are you a current user of this product?