Vision Helpdesk

Location: USA / UK / EU / IN

Free support and software updates

Recurring License

• $8 per Agent per Month billed Yearly
• $10 per Agent per Month billed Monthly

One-Time License

• $200 per Agent

Features

• Dashboard
  • Overview for all the modules
  • Update notification for each module
• Incident Management
  • Add private comments to ticket
  • Add private ticket notes and client notes
  • Advance html editor
  • Advance ticket search using different criteria
  • Assign ticket to multiple staff agents
  • Custom email templates
  • Custom fields for ticket creation, user registration forms
  • Custom Labels, Tags and Flags
  • Custom ticket filters
  • Custom ticket listing views
  • Custom ticket status, ticket type and priority
  • Customer feedback and ticket rating
  • Email notification to staff agents
  • Email ticketing
  • Export ticket to PDF and CSV
  • Integrated custom client survey
  • Internal ticketing
  • Macro or canned response
  • Mark spam and ban user
  • Merge, link, and split tickets
  • Outgoing email SMTP support
  • Per department staff agent signature
  • Quick ticket and client search
  • Tree structure with ticket counts for companies, departments, and status
• Knowledge Base Management
  • Article comments and approval mechanism
  • Import and export knowledge base area
  • Internal knowledge-base for staff
  • Knowledge-base suggestions for staff and client portal
  • Knowledge-base, Q and A, Suggestions, and Download support
  • Multi-level category based knowledge-base
• Staff / Agent Access Management
  • Admin access rights and admin setting permissions
  • Create teams and include staff as team members
  • Department wise staff access
  • Set operation privileges and access rights to teams
  • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
  • Staff import through CSV
• Client / User Management
  • Create Organization, Group clients under the organization
  • Department access to clients too
  • Clients notes and files attachment to client profile
  • Auto client registration on email, Manual registration, and Approval mechanism
  • Clients can add sub contacts and set their ticket submission permissions
  • Client import through CSV
• Drive
  • Public and Private access for the files
• Automation
  • Incident automation
  • Ticket auto-assign rules (Round Robin) using workflow
  • Ticket auto close rules using workflow
  • Ticket dispatch rules using workflow
• SLA and Escalation Rules
  • Apply SLA plans to single ticket, client, and department level
  • Business hour schedule and holiday management
  • Multi-level ticket escalation rule
  • Setup multiple SLA plans
• Multi-Language and Multiple Time Zones
  • Default company and client language setup
  • Different time zones for companies and staff members
  • Multi-language email templates
  • Multi-language support for client and staff portal
  • Multi-language support for knowledge-base
• Client Portal
  • Fully customizable client portal templates
  • Responsive mobile-ready portal
  • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.

• Reports and Analytics
  • System overview, Module-wise, Custom, and graphical reports
  • System overview, Several data, and graphical reports offered
• Security
  • Define password strength
  • Encrypted passwords in the database
  • IP based staff login restriction
  • SSL support for SaaS license
  • Two-factor authentication for clients

• Location : USA / UK / EU / IN
• Free support and software updates

Recurring License

• $16 per Agent per Month billed Yearly
• $20 per Agent per Month billed Monthly

One-Time License

• $400 per Agent

Features

• Dashboard
  • Overview for all the modules
  • Update notification for each module
  • Calendar
  • List of all pending approvals
• Incident Management
  • Add private comments to ticket
  • Add private ticket notes and client notes
  • Advance html editor
  • Advance ticket search using different criteria
  • Assign ticket to multiple staff agents
  • Custom email templates
  • Custom fields for ticket creation, user registration forms
  • Custom Labels, Tags and Flags
  • Custom ticket filters
  • Custom ticket listing views
  • Custom ticket status, ticket type and priority
  • Customer feedback and ticket rating
  • Email notification to staff agents
  • Email ticketing
  • Export ticket to PDF and CSV
  • Integrated custom client survey
  • Internal ticketing
  • Macro or canned response
  • Mark spam and ban user
  • Merge, link and split tickets
  • Outgoing email SMTP support
  • Per department staff agent signature
  • Quick ticket and client search
  • Tree structure with ticket counts for companies, departments and status
  • Add symptoms for a incident
  • Clone incident
  • Favourite Incidents and client
  • Impact and it’s details
  • Incident approval – from Staff, group and CAB user.
  • Incident approval status- Approved, rejected, pending request
  • Incident archiving
  • Incident to solution module
  • Link or add release
  • Mode of contact
  • Priority and justification for priority change
  • Reason on incident closure status
  • Ticket lock or Agent collision detection
  • Ticket scheduling
  • Time tracking
  • Urgency
• Multi-Channel Support
  • Facebook integration
  • Live chat integration
  • Twitter integration
  • VoIP Integration
• Knowledge Base Management
  • Article comments and approval mechanism
  • Import and export knowledge base area
  • Internal knowledge-base for staff
  • Knowledge-base suggestions for staff and client portal
  • Knowledge-base, Q and A, Suggestions, and Download support
  • Multi-level category based knowledge-base
• Community Forums
  • External or internal forums
  • Follow the forum articles
  • Forum articles mark as sticky
  • Topic comments and approval mechanism
• Ticket Billing
  • Applying bill rate and sending invoices using workflows
  • Invoice creation, tax rules, and payment gateway support
  • Pre-paid and post-paid ticket billing
  • Time and ticket-based billing support
  • Time-based billing: Time credit
• Staff / Agent Access Management
  • Admin access rights and admin setting permissions
  • Create teams and include staff as team members
  • Department wise staff access
  • Set operation privileges and access rights to teams
  • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
  • Staff import through CSV
  • Gamification, Leader-board and Quest support
• Client / User Management
  • Create Organization, Group clients under the organization
  • Department access to clients too
  • Clients notes and files attachment to client profile
  • Auto client registration on email, Manual registration, and Approval mechanism
  • Clients can add sub contacts and set their ticket submission permissions
  • Client import through CSV
  • Approval from clients
  • CAB users
• Blabby
  • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
  • One to many and one to one blab support
  • One to one & Group chat
  • Staff communication remains safe inside your organization
  • Supports images, attachments posts
• Task Management
  • Create, assign and track tasks
  • Link task to tickets
  • Recurring tasks and sub-tasks
  • Task notifications
• Drive
  • Public and Private access for the files
• Automation
  • Incident automation
  • Ticket auto-assign rules (Round Robin) using workflow
  • Ticket auto close rules using workflow
  • Ticket dispatch rules using workflow
  • Billing automation
  • Task automation
• SLA and Escalation Rules
  • Apply SLA plans to single ticket, client, and department level
  • Business hour schedule and holiday management
  • Multi-level ticket escalation rule
  • Setup multiple SLA plans
• Multi-Language and Multiple Time Zones
  • Default company and client language setup
  • Different time zones for companies and staff members
  • Multi-language email templates
  • Multi-language support for client and staff portal
  • Multi-language support for knowledge-base
• Client Portal
  • Fully customizable client portal templates
  • Responsive mobile-ready portal
  • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
• Reports and Analytics
  • System overview, Module-wise, Custom, and graphical reports
  • System overview, Several data, and graphical reports offered
• Security
  • Define password strength
  • Encrypted passwords in the database
  • IP based staff login restriction
  • SSL support for SaaS license
  • Two-factor authentication for clients
• Developers REST API
  • Ticket Management
  • Client Management
• Mobile Apps
  • Android phone app
  • iPhone and iPad app
  • Windows phone app
• Integration and Single Login
  • Billing software’s
  • CRM and CMS software’s
  • Ecommerce
  • Live chat
  • Remote desktop access and meeting tools
  • Social media
  • Team Communication
  • VoIP

• Location : USA / UK / EU / IN
• Free support and software updates

Recurring License

• $20 per Agent per Month billed Yearly
• $25 per Agent per Month billed Monthly

One-Time License

• $500 per Agent

Features

• Dashboard
  • Overview for all the modules
  • Update notification for each module
  • Calendar
  • List of all pending approvals
• Incident Management
  • Add private comments to ticket
  • Add private ticket notes and client notes
  • Advance html editor
  • Advance ticket search using different criteria
  • Assign ticket to multiple staff agents
  • Custom email templates
  • Custom fields for ticket creation, user registration forms
  • Custom Labels, Tags and Flags
  • Custom ticket filters
  • Custom ticket listing views
  • Custom ticket status, ticket type and priority
  • Customer feedback and ticket rating
  • Email notification to staff agents
  • Email ticketing
  • Export ticket to PDF and CSV
  • Integrated custom client survey
  • Internal ticketing
  • Macro or canned response
  • Mark spam and ban user
  • Merge, link and split tickets
  • Outgoing email SMTP support
  • Per department staff agent signature
  • Quick ticket and client search
  • Tree structure with ticket counts for companies, departments and status
  • Add symptoms for a incident
  • Clone incident
  • Favourite Incidents and client
  • Impact and it’s details
  • Incident approval – from Staff, group and CAB user.
  • Incident approval status- Approved, rejected, pending request
  • Incident archiving
  • Incident to solution module
  • Link or add release
  • Mode of contact
  • Priority and justification for priority change
  • Reason on incident closure status
  • Ticket lock or Agent collision detection
  • Ticket scheduling
  • Time tracking
  • Urgency
• Multi-Channel Support
  • Facebook integration
  • Live chat integration
  • Twitter integration
  • VoIP Integration
• Knowledge Base Management
  • Article comments and approval mechanism
  • Import and export knowledge base area
  • Internal knowledge-base for staff
  • Knowledge-base suggestions for staff and client portal
  • Knowledge-base, Q and A, Suggestions, and Download support
  • Multi-level category based knowledge-base
• Community Forums
  • External or internal forums
  • Follow the forum articles
  • Forum articles mark as sticky
  • Topic comments and approval mechanism
• Ticket Billing
  • Applying bill rates and sending invoice using workflows
  • Invoice creation, tax rules, and payment gateway support
  • Pre-paid and post-paid ticket billing
  • Time and ticket-based billing support
  • Time-based billing: Time credit
• Staff / Agent Access Management
  • Admin access rights and admin setting permissions
  • Create teams and include staff as team members
  • Department wise staff access
  • Set operation privileges and access rights to teams
  • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
  • Staff import through CSV
  • Gamification, Leader-board and Quest support
• Client / User Management
  • Create Organization, Group clients under the organization
  • Department access to clients too
  • Clients notes and files attachment to client profile
  • Auto client registration on email, Manual registration, and Approval mechanism
  • Clients can add sub contacts and set their ticket submission permissions
  • Client import through CSV
  • Approval from clients
  • CAB users
• Blabby
  • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
  • One to many and one to one blab support
  • One to one & Group chat
  • Staff communication remains safe inside your organization
  • Supports images, attachments posts
• Task Management
  • Create, assign and track tasks
  • Link task to tickets
  • Recurring tasks and sub-tasks
  • Task notifications
• Drive
  • Public and Private access for the files
• Automation
  • Incident automation
  • Ticket auto-assign rules (Round Robin) using workflow
  • Ticket auto close rules using workflow
  • Ticket dispatch rules using workflow
  • Billing automation
  • Task automation
• SLA and Escalation Rules
  • Apply SLA plans to single ticket, client, and department level
  • Business hour schedule and holiday management
  • Multi-level ticket escalation rule
  • Setup multiple SLA plans
• Multi-language and Multiple Time Zones
  • Default company and client language setup
  • Different time zones for companies and staff members
  • Multi-language email templates
  • Multi-language support for client and staff portal
  • Multi-language support for knowledge-base
• Client Portal
  • Fully customizable client portal templates
  • Responsive mobile ready portal
  • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
• Multi-Company / Brand / Product Management
  • Client portals with its own knowledge-base support
  • Complete data isolation among companies and its end users
  • Each client portal can have its own website URL in browser
  • Share staff members or keep them isolated too
  • Single database and single staff portal with different branded client portals for each company
  • Websites can be hosted on different servers
• Reports and Analytics
  • System overview, Module-wise, Custom, and graphical reports
  • System overview, Several data, and graphical reports offered
• Security
  • Define password strength
  • Encrypted passwords in the database
  • IP based staff login restriction
  • SSL support for SaaS license
  • Two-factor authentication for clients
• Developers REST API
  • Ticket Management
  • Client Management
• Mobile Apps
  • Android phone app
  • iPhone and iPad app
  • Windows phone app
• Integration and Single Login
  • Billing software’s
  • CRM and CMS software’s
  • Ecommerce
  • Live chat
  • Remote desktop access and meeting tools
  • Social media
  • Team Communication
  • VoIP

• Location : USA / UK / EU / IN
• Free support and software updates

Recurring License

• $24 per Agent per Month billed Yearly
• $30 per Agent per Month billed Monthly

One-Time License

• $600 per Agent

Features

• Dashboard
  • Overview for all the modules
  • Update notification for each module
  • Calendar
  • List of all pending approvals
• Incident Management
  • Add private comments to ticket
  • Add private ticket notes and client notes
  • Advance html editor
  • Advance ticket search using different criteria
  • Assign ticket to multiple staff agents
  • Custom email templates
  • Custom fields for ticket creation, user registration forms
  • Custom Labels, Tags and Flags
  • Custom ticket filters
  • Custom ticket listing views
  • Custom ticket status, ticket type and priority
  • Customer feedback and ticket rating
  • Email notification to staff agents
  • Email ticketing
  • Export ticket to PDF and CSV
  • Integrated custom client survey
  • Internal ticketing
  • Macro or canned response
  • Mark spam and ban user
  • Merge, link and split tickets
  • Outgoing email SMTP support
  • Per department staff agent signature
  • Quick ticket and client search
  • Tree structure with ticket counts for companies, departments and status
  • Add symptoms for a incident
  • Clone incident
  • Favourite Incidents and client
  • Impact and it’s details
  • Incident approval – from Staff, group and CAB user.
  • Incident approval status- Approved, rejected, pending request
  • Incident archiving
  • Incident to solution module
  • Link or add release
  • Mode of contact
  • Priority and justification for priority change
  • Reason on incident closure status
  • Ticket lock or Agent collision detection
  • Ticket scheduling
  • Time tracking
  • Urgency
• Multi-Channel Support
  • Facebook integration
  • Live chat integration
  • Twitter integration
  • VoIP Integration
• Knowledge Base Management
  • Article comments and approval mechanism
  • Import and export knowledge base area
  • Internal knowledge-base for staff
  • Knowledge-base suggestions for staff and client portal
  • Knowledge-base, Q and A, Suggestions, and Download support
  • Multi-level category based knowledge-base
• Community Forums
  • External or internal forums
  • Follow the forum articles
  • Forum articles mark as sticky
  • Topic comments and approval mechanism
• Ticket Billing
  • Applying bill rates and sending invoices using workflows
  • Invoice creation, tax rules, and payment gateway support
  • Pre-paid and post-paid ticket billing
  • Time and ticket-based billing support
  • Time-based billing: Time credit
• Staff / Agent Access Management
  • Admin access rights and admin setting permissions
  • Create teams and include staff as team members
  • Department wise staff access
  • Set operation privileges and access rights to teams
  • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
  • Staff import through CSV
  • Gamification, Leader-board and Quest support
• Client / User Management
  • Create Organization, Group clients under organization
  • Department access to clients too
  • Clients notes and files attachment to client profile
  • Auto client registration on email, Manual registration and Approval mechanism
  • Clients can add sub contacts and set their ticket submission permissions
  • Client import through CSV
  • Approval from clients
  • CAB users
• Blabby
  • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
  • One to many and one to one blab support
  • One to one & Group chat
  • Staff communication remains safe inside your organization
  • Supports images, attachments posts
• Task Management
  • Create, assign and track tasks
  • Link task to tickets
  • Recurring tasks and sub-tasks
  • Task notifications
• Drive
  • Public and Private access for the files
• Automation
  • Incident automation
  • Ticket auto assign rules (Round Robin) using workflow
  • Ticket auto close rules using workflow
  • Ticket dispatch rules using workflow
  • Billing automation
  • Task automation
• SLA and Escalation Rules
  • Apply SLA plans to single ticket, client, and department level
  • Business hour schedule and holiday management
  • Multi-level ticket escalation rule
  • Setup multiple SLA plans
• Multi-Language and Multiple Time Zones
  • Default company and client language setup
  • Different time zones for companies and staff members
  • Multi-language email templates
  • Multi-language support for client and staff portal
  • Multi-language support for knowledge-base
• Client Portal
  • Fully customizable client portal templates
  • Responsive mobile-ready portal
  • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
• Multi-Company / Brand / Product Management
  • Client portals with its own knowledge-base support
  • Complete data isolation among companies and its end users
  • Each client portal can have its own website URL in browser
  • Share staff members or keep them isolated too
  • Single database and single staff portal with different branded client portals for each company
  • Websites can be hosted on different servers
• Asset Management
  • Asset relationships
  • Attach child assets
  • CMDB (Configuration management database)
  • Configuration items (CI) tracking
  • Financial management
  • Impact analysis across CIs
  • Import asset by database field mapping
  • Integrated with tickets/incident
  • Multi-level CI types
  • Products and vendors
• Service Catalogue Management
  • Custom fields for different service specification
  • Display services on client portal
  • Service requests from client portal
• Product and Vendor Management
  • Create product and vendor catalogue
  • Include product/vendor in CI/Asset
  • Include product/vendor in the contract
• Contract Management
  • Contract approval
  • Contract expiry notification
  • Contract timelines and pricing
  • Create and Track contracts between 3rd party or Outside suppliers
• Financial Management
  • Auto calculating book value
  • Plan and predict IT expenditures
  • Setup depreciation methods
  • Tracking current expenditures
• Reports and Analytics
  • System overview, Module-wise, Custom, and graphical reports
  • System overview, Several data, and graphical reports offered
  • ITIL reports
• Security
  • Define password strength
  • Encrypted passwords in the database
  • IP based staff login restriction
  • SSL support for SaaS license
  • Two-factor authentication for clients
• Developers REST API
  • Ticket Management
  • Client Management
• Mobile Apps
  • Android phone app
  • iPhone and iPad app
  • Windows phone app
• Integration and Single Login
  • Billing software’s
  • CRM and CMS software’s
  • Ecommerce
  • Live chat
  • Remote desktop access and meeting tools
  • Social media
  • Team Communication
  • VoIP

• Location : USA / UK / EU / IN
• Free support and software updates

Recurring License

• $32 per Agent per Month billed Yearly
• $40 per Agent per Month billed Monthly

One-Time License

• $800 per Agent

Features

• Dashboard
  • Overview for all the modules
  • Update notification for each module
  • Calendar
  • List of all pending approvals
• Incident Management
  • Add private comments to ticket
  • Add private ticket notes and client notes
  • Advance html editor
  • Advance ticket search using different criteria
  • Assign ticket to multiple staff agents
  • Custom email templates
  • Custom fields for ticket creation, user registration forms
  • Custom Labels, Tags and Flags
  • Custom ticket filters
  • Custom ticket listing views
  • Custom ticket status, ticket type and priority
  • Customer feedback and ticket rating
  • Email notification to staff agents
  • Email ticketing
  • Export ticket to PDF and CSV
  • Integrated custom client survey
  • Internal ticketing
  • Macro or canned response
  • Mark spam and ban user
  • Merge, link and split tickets
  • Outgoing email SMTP support
  • Per department staff agent signature
  • Quick ticket and client search
  • Tree structure with ticket counts for companies, departments and status
  • Add symptoms for a incident
  • Clone incident
  • Favourite Incidents and client
  • Impact and it’s details
  • Incident approval – from Staff, group and CAB user.
  • Incident approval status- Approved, rejected, pending request
  • Incident archiving
  • Incident to solution module
  • Link or add release
  • Mode of contact
  • Priority and justification for priority change
  • Reason on incident closure status
  • Ticket lock or Agent collision detection
  • Ticket scheduling
  • Time tracking
  • Urgency
• Multi-Channel Support
  • Facebook integration
  • Live chat integration
  • Twitter integration
  • VoIP Integration
• Knowledge Base Management
  • Article comments and approval mechanism
  • Import and export knowledge base area
  • Internal knowledge-base for staff
  • Knowledge-base suggestion for staff and client portal
  • Knowledge-base, Q and A, Suggestions and Download support
  • Multi-level category based knowledge-base
• Community Forums
  • External or internal forums
  • Follow the forum articles
  • Forum articles mark as sticky
  • Topic comments and approval mechanism
• Ticket Billing
  • Applying bill rate and sending invoice using workflows
  • Invoice creation, tax rules and payment gateway support
  • Pre-paid and post-paid ticket billing
  • Time and ticket-based billing support
  • Time-based billing: Time credit
• Staff / Agent Access Management
  • Admin access rights and admin setting permissions
  • Create teams and include staff as team members
  • Department wise staff access
  • Set operation privileges and access rights to teams
  • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
  • Staff import through CSV
  • Gamification, Leader-board and Quest support
• Client / User Management
  • Create Organization, Group clients under organization
  • Department access to clients too
  • Clients notes and files attachment to client profile
  • Auto client registration on email, Manual registration and Approval mechanism
  • Clients can add sub contacts and set their ticket submission permissions
  • Client import through CSV
  • Approval from clients
  • CAB users
• Blabby
  • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
  • One to many and one to one blab support
  • One to one & Group chat
  • Staff communication remains safe inside your organization
  • Supports images, attachments posts
• Task Management
  • Create, assign and track tasks
  • Link task to tickets
  • Recurring tasks and sub-tasks
  • Task notifications
• Drive
  • Public and Private access for the files
• Automation
  • Incident automation
  • Ticket auto-assign rules (Round Robin) using workflow
  • Ticket auto close rules using workflow
  • Ticket dispatch rules using workflow
  • Billing automation
  • Task automation
• SLA and Escalation Rules
  • Apply SLA plans to single ticket, client, and department level
  • Business hour schedule and holiday management
  • Multi-level ticket escalation rule
  • Setup multiple SLA plans
• Multi-language and Multiple Time Zones
  • Default company and client language setup
  • Different time zones for companies and staff members
  • Multi-language email templates
  • Multi-language support for client and staff portal
  • Multi-language support for knowledge-base
• Client Portal
  • Fully customizable client portal templates
  • Responsive mobile ready portal
  • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
• Multi-Company / Brand / Product Management
  • Client portals with its own knowledge-base support
  • Complete data isolation among companies and its end users
  • Each client portal can have its own website URL in browser
  • Share staff members or keep them isolated too
  • Single database and single staff portal with different branded client portals for each company
  • Websites can be hosted on different servers
• Asset Management
  • Asset relationships
  • Attach child assets
  • CMDB (Configuration management database)
  • Configuration items (CI) tracking
  • Financial management
  • Impact analysis across CIs
  • Import asset by database field mapping
  • Integrated with tickets/incident
  • Multi-level CI types
  • Products and vendors
• Problem Management
  • Known error
  • Linked with tickets / incidents
  • Problem analysis
  • Problem detailed analysis
  • Problem identification
  • Problem impact analysis
  • Problem Review
  • Problem timeline
  • Role assignment – Resource, delivery , ROI, Approval Management
  • Solution to identified problems
• Change Management
  • Approval from clients, Staff or group and CAB user
  • Business Justification
  • Change approval custom workflow
  • Change closure with reason
  • Change Description
  • Change timeline
  • Change type
  • Linking the release with Incident, Asset, Problem, Release, Task
  • Plan, track and rollback changes
  • Planning, scheduling, roll out & back out plan description for a Change
  • Proposed Plan
  • Reviewing the Change Request, Scheduling and Role Assignment
  • Testing, implementation, Approval and Monitoring the changes
• Release Management
  • Approval from clients, Staff or Group and CAB user
  • Linked with changes
  • Linking the release with Incident, Asset, Problem, Change, Task
  • Notify everybody in organization
  • Planning and scheduling the release
  • Schedule releases
• Service Catalogue Management
  • Custom fields for different service specification
  • Display services on client portal
  • Service requests from client portal
• Product and Vendor Managemeny
  • Create product and vendor catalogue
  • Include product/vendor in CI/Asset
  • Include product/vendor in the contract
• Contract Management
  • Contract approval
  • Contract expiry notification
  • Contract timelines and pricing
  • Create and Track contracts between 3rd party or Outside suppliers
• Financial Management
  • Auto calculating book value
  • Plan and predict IT expenditures
  • Setup depreciation methods
  • Tracking current expenditures
• Reports and Analytics
  • System overview, Module-wise, Custom, and graphical reports
  • System overview, Several data, and graphical reports offered
  • ITIL reports

• Security
  • Define password strength
  • Encrypted passwords in the database
  • IP based staff login restriction
  • SSL support for SaaS license
  • Two-factor authentication for clients
• Developers REST API
  • Ticket Management
  • Client Management
• Mobile Apps
  • Android phone app
  • iPhone and iPad app
  • Windows phone app
• Integration and Single Login
  • Billing software’s
  • CRM and CMS software’s
  • Ecommerce
  • Live chat
  • Remote desktop access and meeting tools
  • Social media
  • Team Communication
  • VoIP