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Updated on: August 18, 2022
Vision Helpdesk - Help Desk Software
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Vision Helpdesk

Official Website Fully-featured multi-channel help desk software
(107 Ratings) Write Review

What is Vision Helpdesk and how does it work?

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer communications via phone, chat, e-mail, web portal, facebook twitter etc. Vision Helpdesk provides attractive help desk features like ticketing, blabby – staff collaboration, help desk ticket billing, help desk gamification, task management knowledge base management, help desk automation, time tracking, SLA rules and ticket escalation, supports multi language, customer support survey etc.

Vision Helpdesk Awards

Vision Helpdesk Features Show All Features

Vision Helpdesk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Nasik, India / +1 (408) 809-0004
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software

Vision Helpdesk Pricing

Pricing ModelFree Trial , One-time license , Subscription
MONTHLY YEARLY
Starter Help Desk
$12 /User/Month
Billed Yearly

Location: USA / UK / EU / IN

Free support and software updates

Recurring License

  • $8 per Agent per Month billed Yearly
  • $10 per Agent per Month billed Monthly

One-Time License

  • $200 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link, and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments, and status
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
Pro Help Desk
$20 /User/Month
Billed Yearly
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $16 per Agent per Month billed Yearly
  • $20 per Agent per Month billed Monthly

One-Time License

  • $400 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Satellite Help Desk
$24 /User/Month
Billed Yearly
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $20 per Agent per Month billed Yearly
  • $25 per Agent per Month billed Monthly

One-Time License

  • $500 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoice using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under the organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration, and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Pro Service Desk
$32 /User/Month
Billed Yearly
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $24 per Agent per Month billed Yearly
  • $30 per Agent per Month billed Monthly

One-Time License

  • $600 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestions for staff and client portal
    • Knowledge-base, Q and A, Suggestions, and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rates and sending invoices using workflows
    • Invoice creation, tax rules, and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-Language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile-ready portal
    • Self-service portal customers can submit and track their tickets, manage profiles and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Management
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
Ent Service Desk
$48 /User/Month
Billed Yearly
  • Location : USA / UK / EU / IN
  • Free support and software updates

Recurring License

  • $32 per Agent per Month billed Yearly
  • $40 per Agent per Month billed Monthly

One-Time License

  • $800 per Agent

Features

  • Dashboard
    • Overview for all the modules
    • Update notification for each module
    • Calendar
    • List of all pending approvals
  • Incident Management
    • Add private comments to ticket
    • Add private ticket notes and client notes
    • Advance html editor
    • Advance ticket search using different criteria
    • Assign ticket to multiple staff agents
    • Custom email templates
    • Custom fields for ticket creation, user registration forms
    • Custom Labels, Tags and Flags
    • Custom ticket filters
    • Custom ticket listing views
    • Custom ticket status, ticket type and priority
    • Customer feedback and ticket rating
    • Email notification to staff agents
    • Email ticketing
    • Export ticket to PDF and CSV
    • Integrated custom client survey
    • Internal ticketing
    • Macro or canned response
    • Mark spam and ban user
    • Merge, link and split tickets
    • Outgoing email SMTP support
    • Per department staff agent signature
    • Quick ticket and client search
    • Tree structure with ticket counts for companies, departments and status
    • Add symptoms for a incident
    • Clone incident
    • Favourite Incidents and client
    • Impact and it’s details
    • Incident approval – from Staff, group and CAB user.
    • Incident approval status- Approved, rejected, pending request
    • Incident archiving
    • Incident to solution module
    • Link or add release
    • Mode of contact
    • Priority and justification for priority change
    • Reason on incident closure status
    • Ticket lock or Agent collision detection
    • Ticket scheduling
    • Time tracking
    • Urgency
  • Multi-Channel Support
    • Facebook integration
    • Live chat integration
    • Twitter integration
    • VoIP Integration
  • Knowledge Base Management
    • Article comments and approval mechanism
    • Import and export knowledge base area
    • Internal knowledge-base for staff
    • Knowledge-base suggestion for staff and client portal
    • Knowledge-base, Q and A, Suggestions and Download support
    • Multi-level category based knowledge-base
  • Community Forums
    • External or internal forums
    • Follow the forum articles
    • Forum articles mark as sticky
    • Topic comments and approval mechanism
  • Ticket Billing
    • Applying bill rate and sending invoice using workflows
    • Invoice creation, tax rules and payment gateway support
    • Pre-paid and post-paid ticket billing
    • Time and ticket-based billing support
    • Time-based billing: Time credit
  • Staff / Agent Access Management
    • Admin access rights and admin setting permissions
    • Create teams and include staff as team members
    • Department wise staff access
    • Set operation privileges and access rights to teams
    • Staff hierarchy (Super-admins, Company-admins, Team Managers, Teams and Staff Members)
    • Staff import through CSV
    • Gamification, Leader-board and Quest support
  • Client / User Management
    • Create Organization, Group clients under organization
    • Department access to clients too
    • Clients notes and files attachment to client profile
    • Auto client registration on email, Manual registration and Approval mechanism
    • Clients can add sub contacts and set their ticket submission permissions
    • Client import through CSV
    • Approval from clients
    • CAB users
  • Blabby
    • Internal tool for staff members to collaborate, Share knowledge-base, Get assistance to solve tickets
    • One to many and one to one blab support
    • One to one & Group chat
    • Staff communication remains safe inside your organization
    • Supports images, attachments posts
  • Task Management
    • Create, assign and track tasks
    • Link task to tickets
    • Recurring tasks and sub-tasks
    • Task notifications
  • Drive
    • Public and Private access for the files
  • Automation
    • Incident automation
    • Ticket auto-assign rules (Round Robin) using workflow
    • Ticket auto close rules using workflow
    • Ticket dispatch rules using workflow
    • Billing automation
    • Task automation
  • SLA and Escalation Rules
    • Apply SLA plans to single ticket, client, and department level
    • Business hour schedule and holiday management
    • Multi-level ticket escalation rule
    • Setup multiple SLA plans
  • Multi-language and Multiple Time Zones
    • Default company and client language setup
    • Different time zones for companies and staff members
    • Multi-language email templates
    • Multi-language support for client and staff portal
    • Multi-language support for knowledge-base
  • Client Portal
    • Fully customizable client portal templates
    • Responsive mobile ready portal
    • Self service portal customers can submit and track their tickets, manage profile and sub-contacts.
  • Multi-Company / Brand / Product Management
    • Client portals with its own knowledge-base support
    • Complete data isolation among companies and its end users
    • Each client portal can have its own website URL in browser
    • Share staff members or keep them isolated too
    • Single database and single staff portal with different branded client portals for each company
    • Websites can be hosted on different servers
  • Asset Management
    • Asset relationships
    • Attach child assets
    • CMDB (Configuration management database)
    • Configuration items (CI) tracking
    • Financial management
    • Impact analysis across CIs
    • Import asset by database field mapping
    • Integrated with tickets/incident
    • Multi-level CI types
    • Products and vendors
  • Problem Management
    • Known error
    • Linked with tickets / incidents
    • Problem analysis
    • Problem detailed analysis
    • Problem identification
    • Problem impact analysis
    • Problem Review
    • Problem timeline
    • Role assignment – Resource, delivery , ROI, Approval Management
    • Solution to identified problems
  • Change Management
    • Approval from clients, Staff or group and CAB user
    • Business Justification
    • Change approval custom workflow
    • Change closure with reason
    • Change Description
    • Change timeline
    • Change type
    • Linking the release with Incident, Asset, Problem, Release, Task
    • Plan, track and rollback changes
    • Planning, scheduling, roll out & back out plan description for a Change
    • Proposed Plan
    • Reviewing the Change Request, Scheduling and Role Assignment
    • Testing, implementation, Approval and Monitoring the changes
  • Release Management
    • Approval from clients, Staff or Group and CAB user
    • Linked with changes
    • Linking the release with Incident, Asset, Problem, Change, Task
    • Notify everybody in organization
    • Planning and scheduling the release
    • Schedule releases
  • Service Catalogue Management
    • Custom fields for different service specification
    • Display services on client portal
    • Service requests from client portal
  • Product and Vendor Managemeny
    • Create product and vendor catalogue
    • Include product/vendor in CI/Asset
    • Include product/vendor in the contract
  • Contract Management
    • Contract approval
    • Contract expiry notification
    • Contract timelines and pricing
    • Create and Track contracts between 3rd party or Outside suppliers
  • Financial Management
    • Auto calculating book value
    • Plan and predict IT expenditures
    • Setup depreciation methods
    • Tracking current expenditures
  • Reports and Analytics
    • System overview, Module-wise, Custom, and graphical reports
    • System overview, Several data, and graphical reports offered
    • ITIL reports
  • Security
    • Define password strength
    • Encrypted passwords in the database
    • IP based staff login restriction
    • SSL support for SaaS license
    • Two-factor authentication for clients
  • Developers REST API
    • Ticket Management
    • Client Management
  • Mobile Apps
    • Android phone app
    • iPhone and iPad app
    • Windows phone app
  • Integration and Single Login
    • Billing software’s
    • CRM and CMS software’s
    • Ecommerce
    • Live chat
    • Remote desktop access and meeting tools
    • Social media
    • Team Communication
    • VoIP
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Disclaimer: The pricing details were last updated on 11/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vision Helpdesk pricing.

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Vision Helpdesk Reviews

OVERALL RATING
4.4
Based on 107 Rating(s)
Rating Distribution
  • 94.4 %
  • 11.1 %
  • 0 %
  • 1.4 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Vision Helpdesk

Vision Helpdesk: Help Desk Software, Satellite Help Desk, ITSM Service Desk, and Live Chat Software.
Vision Helpdesk: Help Desk Software, Satellite Help Desk, ITSM Service Desk, and Live Chat Software.
Satellite / Multi Company Help Desk Software by Vision Helpdesk

Vision Helpdesk Screenshots

Incidents screenshot
Workflow screenshot
Incidents screenshot
Incidents screenshot
Workflow screenshot

Vision Helpdesk FAQs

Vision Helpdesk is Help Desk Software. Vision Helpdesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Vision Helpdesk features.

Yes, Vision Helpdesk provides API.

Customers

Quickheal
Quickheal
ecophos
ecophos
Healthpointe Solutions
Healthpointe Solutions
Previmedical
Previmedical
StratospherIQ
StratospherIQ
Simplilearn
Simplilearn
iAutomation
iAutomation
Verve
Verve
Gojane
Gojane
Notka IT Services
Notka IT Services

Vision Helpdesk Integration

98%
WordPress
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97%
Joomla
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92%
Userlike
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93%
Comm100 Live Chat
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89%
GotoMeeting
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98%
Drupal
(1118 RATINGS) Content Management Software
98%
PayPal
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97%
LiveChat
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Twilio Flex
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79%
SugarCRM Survey Rocket
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GoToAssist
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com