What do you like best?
What I like about this solution is the number of features offered to us. There is a lot of integration and customizable settings. The support system is very well done, I have rarely seen anything comparable. I recommend this solution to everyone. For a large company the tool is very profitable especially in terms of price compare to other system of the same style. There are also many different languages, which is very useful if you want to manage international support, the customer can choose his language from his profile. What I also like is the overall design of the system, it's "flat design" it's really modern and the graphic theme goes really everywhere and we can also modify the colors of the site to make it in line with are project.
What do you dislike?
For the moment I have not found any problem or bug on the system itself everything works perfectly.
Recommendations to others considering the product:
I would recommend trying the trial version to form your own opinion, from the point of view if you are looking for a very complete support tool you are in the right place. The last piece of advice you can give if you want to take Vision Helpdesk is very important to modify it to your image to give a professional image of your business. Whether by putting the logo and also changing the theme colors with the same color as your business.
What problems are you solving with the product? What benefits have you realized?
Thanks to Vision Helpdesk, my support problem is resolved. Before I had to contact the customers by e-mail but to follow the progress of the customer's request and to allow the employee to take over the request it was very complicated.
Now everything is centralized in the same place and I can very easily transfer a client's request to another service so that another co-employee can take over the request. It is a very important system for me, it is an essential point in the customer relationship and in my project in general.
The advantage also is the ease of use in a few minutes I set up an account for each of my employees.