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Best Help Desk Software At A Glance
Best for Small Businesses:
Desku
Best for Mid-Market:
Pylon
Best for Enterprise:
SeQure Internal Employee Helpdesk Software
Best Free Software:
devContact
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Converso and how does it work?
Introducing Converso, the AI-powered customer support solution designed to revolutionize the way their business provides customer service. With Converso, they can say goodbye to long wait times and frustrating customer interactions. This innovative technology streamlines the support process, saving their agents valuable time while improving customer service levels. Gone are the days of sifting through endless messages and struggling to keep up with customer inquiries. With Converso, they can reduce agent message volumes by an impressive 50%, allowing them to focus on more pressing matters. This not only increases productivity, but also leads to happier, more satisfied customers. But that's not all. Converso is equipped with the latest AI technology, meaning their virtual assistant is always learning and adapting to better serve their customers. This allows for a more personalized experience, building brand loyalty and trust amongst their clientele. And don't limit yourself to just one channel. With Converso, they can deploy their AI Assistant across multiple platforms, ensuring a seamless and consistent experience for their customers no matter where they choose to reach out for support. Whether it's through email, social media, or live chat, Converso has got they covered. As a professional with a third party perspective, they understand the importance of efficiency and superior service. That's why they are confident that Converso is the perfect fit for their business. With this informative, organized, and authoritative approach, they guarantee that their customers will be blown away by the level of support they receive. So why wait? Join the AI revolution and see the difference Converso can make for their business today.
Read moreSW Score Breakdown
Converso Pricing
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SeQure Internal Employee Helpdesk Software and how does it work?
SeQure Internal Employee Helpdesk revolutionizes the way employee concerns and requests are managed, offering a collaborative and seamless experience. With its exceptionally lightweight user interface, employees can effortlessly scan a QR code or asset label to raise IT or non-IT requests in just 30 seconds. This efficient system not only speeds up the request process but also allows users to track progress with ease, ensuring transparency and quick resolutions. SeQure positions itself as a supportive partner by simplifying complex tasks, enabling employees to focus on their core responsibilities. Its user-friendly design and rapid request management make it an indispensable tool for enhancing workplace efficiency and employee satisfaction.
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SeQure Internal Employee Helpdesk Software Pricing
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SAAS First and how does it work?
SAAS First AI takes the reins, handling queries instantly and freeing up valuable time for their core tasks. Gain profound insights into customer behaviour with real-time data and analytics, enabling informed decisions and boosting engagement. Enjoy comprehensive features completely free of charge, simplifying communication with their support team and enhancing effectiveness for their customers. Store unlimited data to understand preferences deeply and connect with their audience by delivering the right message at the right time. Effortlessly track campaign goals and performance with advanced reporting tools, identifying key actions driving success. Display marketing campaigns across multiple channels to enhance engagement. Never miss a task again log and resolve every issue with ease. Simplify their workflow, create tasks effortlessly, and monitor project management from start to finish. Boost productivity through seamless cross-team collaboration, making it easier to achieve their objectives. Grow their business and elevate customer support with this AI-First Help Desk, their ultimate partner in delivering outstanding customer experiences.
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SAAS First Pricing
Unsure which SaaS tool fits your needs? Let Clara guide you.
SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Euphoric.ai and how does it work?
Euphoric.ai revolutionizes customer support with its multi-channel help desk powered by AI. Seamlessly manage emails, messages, and voice calls from a shared inbox, making it easier for their team to handle any customer issue promptly. Leveraging advanced AI, Euphoric.ai offers smart reply suggestions, fast message summaries, and automatic grammar checks, ensuring quick and consistent responses. The platform's robust features include detailed analytics for monitoring team performance and enhancing their support service quality. PCI DSS and ISO compliance mean their clients' sensitive data is securely handled, building trust and reliability. Easily view a customer's full support history, assign conversations to teammates, and track ticket statuses with labels like Open, Snoozed, or Closed. Internal comments allow for behind-the-scenes collaboration. Connect with popular messengers like Viber, Telegram, and WhatsApp, and utilize ready-made response templates for common questions. Euphoric.ai empowers its team to resolve tickets faster and boost productivity, ultimately leading to happier customers and a more efficient support team. Experience the future of customer service with Euphoric.ai.
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Euphoric.ai Pricing
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpRealm and how does it work?
HelpRealm is a Saas service support system that allows one to create support requests using the personal workspace contact form where they specify textual content and attachments. The system creates a smooth communication platform for small teams and freelancers. It widely manages groups, agents and other system settings while keeping the users notified about the ticket events via email. This platform supports features like personal support contact form, unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would be displayed.
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HelpRealm Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Simplydesk and how does it work?
Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included
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Simplydesk Pricing
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is NABD System and how does it work?
Ensure customer service experience is fast and consistent across all channels(web, phone, email, chat, social media, mobile) and develop cross-channels strategies to ensure customers can move seamlessly between devices and channels. Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine.
Read moreSW Score Breakdown
NABD System Pricing
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CustomerWise and how does it work?
CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledge base, CustomerWise empowers you to focus on customer service throughout the entire customer lifecycle. With powerful process management and automation rules, CustomerWise allows you to visualize and implement other processes that can include change management, problem management, development and QA.
Read moreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ClearFeed and how does it work?
In today's fast-paced business world, customer service is more important than ever. That's why ClearFeed is here to revolutionize the way they manage customer requests. With this innovative platform, they can easily streamline all incoming requests into one simple queue, making it easy to prioritize and address each one promptly. This powerful AI technology flags requests that require immediate attention, ensuring that no customer concern goes unnoticed. And with the ability to update request statuses and assign ownership, their team can work together seamlessly to provide top-notch service to every customer. ClearFeed is designed to empower their customer service team to handle incoming requests efficiently and effectively. By centralizing all customer communication in one platform, they can ensure that no request slips through the cracks. Don't settle for mediocre customer service elevate their team's capabilities with ClearFeed. Join the growing number of businesses who trust ClearFeed to help them provide exceptional service to their customers. With ClearFeed, managing customer requests has never been easier. So why wait? Upgrade their customer service game today with ClearFeed.
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ClearFeed Pricing
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Thena and how does it work?
Introducing Thena, the high-tech customer service solution designed to streamline communications and improve business productivity. Thena provides cutting-edge auto-detection of customer requests from thousands of Slack messages, as well as the ability to assign, close, convert, and review incoming customer requests. With Thena, you can gain valuable insights into customer interactions and take advantage of powerful features to reply from any platform. With Thena, no customer service request goes unresolved. Thena is the perfect solution for enterprises that want to maximize efficiency and boost customer satisfaction. Ideal for busy professionals, Thena offers a seamless, multi-channel support system that can help everyone achieve their goals with ease. Get Thena now and empower your business to provide exceptional customer service!
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is UseDesk and how does it work?
UseDesk is a game-changer for companies overwhelmed by juggling multiple customer support interfaces. Designed for efficiency, this cloud software consolidates all communication channels into one user-friendly platform. No more switching between tools or storing text templates in Word files and request reports in Excel. With UseDesk, every customer interaction is streamlined, making it easier to manage and respond to queries swiftly. This software not only simplifies the support process but also enhances productivity, allowing businesses to focus on growth and customer satisfaction. Its intuitive interface ensures a seamless transition, making it an indispensable tool for any customer-focused company. Say goodbye to fragmented customer support and hello to unified, efficient service with UseDesk.
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UseDesk Pricing
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Dixa and how does it work?
Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an end-to-end holistic platform with a call center, contact center, and a help desk all integrated into a single package. With an advanced routing system, customer support conversations are intelligently offloaded to the right agent and at the right instance. Users can also easily engage across organizations and drive personal conversations with people at the center. Dixa enables communication across various channels such as email, chat, and phone to be unified on a single platform. It also comes with an integrated and full-featured call center and phone system that users can directly run in their browsers. With real-time chats and messages, users can easily connect with their visitors. And the email platform lets them track, prioritize, and aid the queries of their customers.
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SW Score Breakdown
User Sentiment
Copenhagen, Denmark
Live Since 2015
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Kayako and how does it work?
Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc.
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User Sentiment
Austin, Texas
Live Since 2001
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HappyFox and how does it work?
HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history.
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User Sentiment
Irvine, California
Live Since 2011
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveAgent and how does it work?
Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.
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User Sentiment
Bratislava, Slovakia
Live Since 2011
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is OTRS and how does it work?
OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure that the agents have included all the important information within the solution email.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CRMdesk and how does it work?
CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.
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SW Score Breakdown
User Sentiment
Long Grove, Illinois
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Gorgias and how does it work?
Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SmarterTrack and how does it work?
SmarterTrack help desk software revolutionizes customer service by improving productivity, reducing support costs, and centralizing communication for analysis and compliance. This user-friendly platform empowers businesses to offer unparalleled support while making the best use of their employees. With SmarterTrack, every interaction is streamlined, ensuring that customer inquiries are resolved quickly and efficiently. This not only enhances customer satisfaction but also frees up valuable time for employees to focus on other tasks. By consolidating all communication in one location, SmarterTrack provides a comprehensive overview of customer interactions, making it easier to identify trends, resolve issues proactively, and ensure compliance with regulatory requirements. Perfect for businesses looking to enhance their customer service without increasing expenses, SmarterTrack is the ultimate tool for transforming customer support into a seamless, efficient, and cost-effective operation.
Read moreSW Score Breakdown
SmarterTrack Pricing
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is eStreamDesk and how does it work?
eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base.
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eStreamDesk Pricing
The Average Cost of a basic Help Desk Software plan is $19 per month.
69% of Help Desk Software offer a Free Trial , while 25% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Converso
|
80 | 0 |
SeQure Internal Employee Helpdesk Software
|
80 | 5 |
SAAS First
|
77 | 5 |
Euphoric.ai
|
78 | 0 |
HelpRealm
|
83 | 0 |
Simplydesk
|
86 | 4.8 |
NABD System
|
85 | 4.6 |
CustomerWise
|
82 | 4 |
ClearFeed
|
88 | 4.7 |
Thena
|
87 | 4.9 |
Which helpdesk is ideal for software companies?
For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.
What is the difference between help desk and service desk software?
Help desk software is only concerned with the resolution of customer or employee-related problems, whereas the service desk software provides extended IT service management solutions such as asset management and change tracking.
Can help desk software integrate with CRM?
Yes. The latest platforms most often connect to CRM such as Salesforce, HubSpot, and Zoho, to offer more context and history of a customer.
What should I consider in help desk pricing?
Take into account not only the per-agent cost but also extra automation and analytics and sophisticated features.
Does Microsoft have a help desk solution?
Yes. Microsoft provides services like Dynamics 365 Customer Service and Microsoft Service Manager to help the operations of the enterprise help desk.
How do I choose between cloud-based and on-premise help desk solutions?
Cloud systems are simpler to expand and maintain, whereas on-premise systems offer additional control over information and customization.
Is HelpDesk a CRM software?
No. HelpDesk specializes in issues related to ticket management and customer care and may be used with CRM systems to provide a single vision.
What is the role of AI in modern service desk software?
AI is used to help categorize tickets, reply to the ticket automatically, detect sentiment, and predict the resolution time.
Can I migrate my existing tickets and data to a new service desk software?
Yes. The migration tools or APIs that are provided by most vendors allow investors to move the available data safely out of the outdated systems
Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.
Help desk software is a centralized system, which also enables any business to handle, monitor and solve the customer or internal support requests in an efficient manner. It also integrates communication systems such as email, chat, and phone in a single dashboard, with not a single query or incident being left unattended.
A help desk solution serves as the customer experience front line and the internal IT functions front line. It offers an effective way of managing issues, their escalation and resolution, besides facilitating openness between the support teams as well as the end users.
It could be the front desk support or an internal IT service desk, but in any case, the appropriate software will take a bunch of disjointed dialogues and make them organized and measurable workflows.
Cloud-based systems are simple to implement, are scalable, and are suited to distributed teams and hosted online and can be accessed with the help of browsers. Vendors manage updates, uptime, and security, which is preferable to the current organizations.
This model is installed in the internal server of a company and gives the highest degree of control and customization. It is normally preferred by large corporations or highly regulated sectors where the policies of data residence and security are stringent.
Hybrid systems are based on the flexibility of the cloud and the control of the on-premises deployment. They are suitable in cases where the organization wants to partially host important data locally but use the scale of the cloud.
Routing automation and smart routing minimize delays in response and guarantee quicker resolutions.
Every customer or employee query is recorded under a single location, and the queries are not duplicated and not followed up on.
The internal notes, sharing of tickets and escalation workflows allow agents to work together.
Analytics provide insights into trends in recurrent problems, allowing improvement of processes and resources to be proactive.
Automation of the manual work and the number of tickets reduces the cost of operations without affecting customer satisfaction.
Faster service, open communication, and regular service improve user interaction and brand loyalty.
To make decisions regarding the selection of the appropriate tool, you have to match features with support objectives, the number of staff members, and financial resources.
Determine critical obstacles, like delay in response, absence of visibility, or scaling.
Choose between supporting customers or managing IT services, or both.
The interface must be user-friendly to the level that it becomes easy for the agents and managers to learn.
Confirm it with your CRM systems, project management systems, or email systems.
Find good onboarding, training materials, as well as SLA-supported technical support.
Test real-life processes and understand the suitability of the work processes to the system.
Calculate the cost savings due to the automation, better productivity, and better CSAT scores.
The costs of the help desk software are typically based on the price of a single agent per month or on feature levels.
Small Business Plans: The plans usually commence between $10 and $25 per agent monthly.
Mid-Market Solutions: $30–70 per agent with sophisticated automation, analytics and integrations.
Enterprise Packages: Provide discount prices depending on the volume, multi-department configuration or ITIL compliance requirement.
When considering base pricing, you should look beyond the base to consider add-ons like AI modules, SLA tracking, and third-party integrations.
Contemporary technologies use machine learning to anticipate user behavior and respond repetitively.
Companies are consolidating voice, chat, and email into a single experience.
Providing community and portal search support reduces the load on the support.
Live analytics will assist in making interactions personal and real-time and finding opportunities to improve service.
Vendors are developing modular API-first architecture to enable businesses tailor their support stack.
Reduce change fatigue by onboarding, documenting, and rolling out.
Establish explicit escalation routes and automate repetitive routing policies, and streamline operations.
Choose vendors that have good encryption, compliance certifications and role permissions.
Chatbots should be used for routine tasks, but complex or emotional interactions should be dealt with by human agents.
Typical Features
Helps to automate the full IT lifecycle of software and hardware assets on a single platform
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Enables integrating the software with social media for better reach and coverage
Helps in receiving queries and offering help through multiple channels
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Helps in storing the documents electronically and in a systematic way
This feature enables the customization of brand marketing to meet specific requirements and preferences.
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Helps to tackle and to manage familiar issues or routine challenges
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Helps to manage, automating and organizing important aspects concerning a service-level agreement
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
It helps in automatically directing queries and data to the appropriate agent.
Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Allows you to instantly communicate with your customers and/or exchange chat messages online
Unique Features
Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Available in multiple languages to support global customers
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