Zendesk Support Suite Pricing: Cost and Pricing plans

Zendesk Support Suite Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
69% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Suite Team $55.00 $69.00 per user / month

Features

Ticketing system
Email, chat, voice, social messaging and more
Help centre
AI Agents (New)
Prebuilt analytics dashboards
1,000+ apps and integrations
Pre-defined responses (macros)
Custom business rules (triggers and automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Eligible for Workforce Management add-on
Eligible for Quality Assurance add-on

Suite Growth $89.00 $115.00 per user / month

Features

Ticketing system
Email, chat, voice, social messaging and more
Help centre
AI Agents (New)
Prebuilt analytics dashboards
1,000+ apps and integrations
Pre-defined responses (macros)
Custom business rules (triggers and automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Eligible for Workforce Management add-on
Eligible for Quality Assurance add-on
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours

Suite Professional $115.00 $149.00 per user / month

Features

Ticketing system
Email, chat, voice, social messaging and more
Help centre
AI Agents (New)
Prebuilt analytics dashboards
1,000+ apps and integrations
Pre-defined responses (macros)
Customised business rules (triggers and automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Eligible for Workforce Management add-on
Eligible for Quality Assurance add-on
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Customised and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on

Suite Enterprise Custom

Features:

Ticketing system
Email, chat, voice, social messaging and more
Help centre
AI Agents (New)
Prebuilt analytics dashboards
1,000+ apps and integrations
Pre-defined responses (macros)
Custom business rules (triggers and automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Eligible for Workforce Management add-on
Eligible for Quality Assurance add-on
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA enabled
Access to Sunshine Conversations
Eligible for Advanced AI add-on
Eligible for Advanced Data Privacy and Protection add-on
Sandbox
AI-powered Content Cues
Content blocks
Custom agent roles
Dynamic, contextual workspaces

Suite Enterprise Plus Custom

A comprehensive solution that meets all enterprise needs.

Features

Optimize support and fine-tune change management with our most robust sandbox
Scale your business with our highest API rate limits
Protect your operations with enhanced disaster recovery

Support Team $19.00 $19.00 per user / month

Deliver faster support by consolidating customer issues all in one place with conversation history and out-of-the-box reporting.

Features

Ticketing system
Email, X, and Facebook
Customer details and conversation history
Business rules
Out-of-the-box reporting and analytics
Eligible for workforce management add-on
Eligible for quality assurance add-on

Support Professional $55.00 $55.00 per user / month

Improve customer satisfaction with automated customer feedback and internal customer service benchmarks.

Features

Ticketing system
Email, X, and Facebook
Customer details and conversation history
Business rules
Out-of-the-box reporting and analytics
Eligible for workforce management add-on
Eligible for quality assurance add-on
Business hours
Customer satisfaction surveys (CSAT)
Multilingual support
Service level agreements (SLA)
Eligible for Advanced AI add-on

Support Enterprise $115.00 $115.00 per user / month

Scale support with ease and optimize agent workflows with skills-based ticket routing and custom roles and permissions.

Features

Ticketing system
Email, X, and Facebook
Customer details and conversation history
Business rules
Out-of-the-box reporting and analytics
Eligible for workforce management add-on
Eligible for quality assurance add-on
Business hours
Customer satisfaction surveys (CSAT)
Multilingual support
Service level agreements (SLA)
Eligible for Advanced AI add-on
Eligible for Advanced Data Privacy and Protection add-on
Skills based routing
Custom agent roles
Contextual workspaces
Sandbox

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zendesk Support Suite FAQs

How much does Zendesk Support Suite cost?

The pricing for Zendesk Support Suite starts at $19.0 per user per month. Zendesk Support Suite has 6 different plans:

Support Team at $19.00 per user per month.
Suite Team at $55.00 per user per month.
Support Professional at $55.00 per user per month.
Suite Growth at $89.00 per user per month.
Suite Professional at $115.00 per user per month.
Support Enterprise at $115.00 per user per month.

Zendesk Support Suite also offers a custom plan based on the customer's request.

Learn more about Zendesk Support Suite pricing.

Does Zendesk Support Suite offer a free plan?

No, Zendesk Support Suite does not offer a free plan.

Learn more about Zendesk Support Suite pricing.

Compare Zendesk Support Suite Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Zendesk Support Suite	19	per month	per user		Zendesk Support Suite Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Zoho Desk	7	per month	per user	+	Zoho Desk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Support Hub	19	per month	-	+	Support Hub Pricing
Zendesk Talk	9	per month	per user	+	Zendesk Talk Pricing
Spiceworks Help Desk	-	-	-	-	Spiceworks Help Desk Pricing

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Zendesk Support Suite Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.