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Zendesk Support Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • Zendesk Support pricing starts at $55/month, which is 189% higher than similar services.

  • 67% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Zendesk Support FAQs

How much does Zendesk Support cost?

The pricing for Zendesk Support starts at $55.0 per user per month. Zendesk Support has 3 different plans:

  • Suite Team at $55.00 per user per month.
  • Suite Growth at $89.00 per user per month.
  • Suite Professional at $115.00 per user per month.
    • Zendesk Support also offers a custom plan based on the customer's request.

      Learn more about Zendesk Support pricing.

Does Zendesk Support offer a free plan?

No, Zendesk Support does not offer a free plan.

Learn more about Zendesk Support pricing.

Compare Zendesk Support Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Zendesk Support Zendesk Support 55 per month per user Zendesk Support Pricing
HelpDesk HelpDesk 29 per month per user + HelpDesk Pricing
Sitehelpdesk Sitehelpdesk - - - - Sitehelpdesk Pricing
Salesforce Service Cloud Salesforce Service Cloud 25 per month per user + Salesforce Service Cloud Pricing
ReadyDesk ReadyDesk 9 per month - - ReadyDesk Pricing
BoldDesk BoldDesk 10 per month per user + BoldDesk Pricing
Desky Desky 4.5 per month - - Desky Pricing
Support Hub Support Hub 19 per month - + Support Hub Pricing
Help Scout Help Scout 20 per month per user + Help Scout Pricing
HESK HESK 24.91 per month - + HESK Pricing

Free Software Alternatives to Zendesk Support

Zendesk Support Alternatives

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Zendesk Support Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

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