Desk365 Pricing: Cost and Pricing plans

Q: What is Desk365 used for?

Desk365 is Help Desk Software . Desk365 offers the following functionalities: Multi-brand Help desk AI Assistant Incident Management Multi-Channel Communication Macros (Templated Responses) Document Storage Customizable Branding Ticket Management Known Issue Management Knowledge Base Contract (SLA Management) Automated Routing Alerts (Escalation) Self Service Portal Multi-language Support Live Chat Learn more about Desk365 features .

Q: What are the top alternatives for Desk365?

Here`s a list of the best alternatives for Desk365 : Zendesk Support Suite Creatio CRM Aircall Freshdesk Zoho Desk

Desk365 Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Desk365 pricing starts at $12/month, which is 37% lower than similar services.
68% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 26% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

STANDARD $12.00 $16.00 per user / month

$16 Per Agent Per Month Billed Monthly

$12 Per Agent Per Month Billed Annually

Features

Email
Microsoft Teams
Support Portal
Web Form, Web Widget
Knowledge Base
Workflow Automation
SLA Reminders & Escalations
Canned Responses
Draft with AI
Custom Ticket Fields & Status
Custom Ticket Forms
Custom Domain
Custom Roles
Custom Reports
Custom Email Templates

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PLUS $22.00 $28.00 per user / month

$28 Per Agent Per Month Billed Monthly

$22 Per Agent Per Month Billed Annually

Features

Includes Features of Standard Plan, Plus
AI - Summarize Tickets
AI - Generate KB Article
Change/Approval Management
Round Robin Ticket Assignments
Load Based Ticket Assignments
Ticket Watchers
‘Share To’ Tickets
Time Tracking
Tasks To Do
Advanced Ticket Fields
Scheduled Reports
Microsoft Entra ID Sync
Time Based Automations
Multiple Business Hours
CSAT Surveys
Ticket Closure Rules
AI - Agent (Add-on)

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Premium $32.00 $39.00 per user / month

$39 Per Agent Per Month Billed Monthly

$32 Per Agent Per Month Billed Yearly

Features

Asset Management
Microsoft Intune Sync
Software Management
Depreciation
Audit Logs
Scheduled Ticket Creation
Group Signature
Group Categories
Custom Contact Fields

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Desk365 FAQs

What is Desk365 used for?

Desk365 is Help Desk Software. Desk365 offers the following functionalities:

Multi-brand Help desk
AI Assistant
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Known Issue Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about Desk365 features.

How much does Desk365 cost?

The pricing for Desk365 starts at $12.00 per user per month. Desk365 has 3 different plans:

STANDARD at $12.00 per user per month.
PLUS at $22.00 per user per month.
Premium at $32.00 per user per month.

Learn more about Desk365 pricing.

Does Desk365 offer a free plan?

Yes, Desk365 offers a free plan.

Learn more about Desk365 pricing.

What are the top alternatives for Desk365?

Here`s a list of the best alternatives for Desk365:

Does Desk365 provide API?

Yes, Desk365 provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Desk365 Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Desk365	12	per month	per user		Desk365 Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Jitbit Helpdesk	24.92	per month	-	+	Jitbit Helpdesk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
Desk360	19	per month	-	+	Desk360 Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
HR365 Helpdesk	49	per month	-	+	HR365 Helpdesk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing

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Desk365 Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Desk365 Pricing

Pricing Insights for Help Desk Software

Desk365 FAQs

Compare Desk365 Pricing Against Competitors

Free Software Alternatives to Desk365

Desk365 Alternatives

Desk365 Features

Help Desk Features

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