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About SnapEngage

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    83%
  • Momentum
    60%
  • Popularity
    83%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

SnapEngage Awards

SnapEngage Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors
SnapEngage Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SnapEngage Pricing.

SnapEngage Alternatives

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SnapEngage Reviews

User Rating

4.5/5 (Based on 483 Ratings)

Rating Distribution

  • Excellent

    55.5%
  • Very Good

    39.3%
  • Average

    5%
  • Poor

    0%
  • Terrible

    0.2%

User Sentiments

Ease of Use, Extensive Integrations, Real-time Customer Support, Proactive Chat

Outdated User Interface, Limited Customization Options, Occasional Technical Issues, Lack of Advanced Analytics

Do You Use SnapEngage?

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Review Summary

SnapEngage customer reviews reveal a generally positive sentiment towards the product. Users commend its user-friendly interface, ease of use, and helpful customer support. The platform's ability to provide real-time chat and messaging functionality is also widely praised. Additionally, SnapEngage's analytics and reporting features are seen as valuable for tracking customer engagement and identifying areas for improvement. Some reviewers have expressed concerns about the pricing and occasional technical glitches, but overall, SnapEngage is well-received by its customers.

Pros

  • Easy to use: userfriendly interface, requires minimal training
  • Realtime analytics: provides valuable insights into customer interactions
  • Customizable: tailored to specific business needs and branding

Cons

  • Pricing: expensive compared to some competitors
  • Limited integrations: doesn't offer integration with all popular platforms
  • Technical issues: occasional reports of bugs and glitches

SnapEngage Reviews

AI-Generated from the text of User Reviews

Videos on SnapEngage

SnapEngage Screenshots

SnapEngage FAQs

What is SnapEngage used for?

SnapEngage is Live Chat Software. SnapEngage offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about SnapEngage features.

What are the top alternatives for SnapEngage?

Does SnapEngage provide API?

Yes, SnapEngage provides API.

SnapEngage Contact

Vendor Details

Boulder, Colorado

Contact Details

Not available

https://snapengage.com/

Social Media Handles

Grid Report for SnapEngage

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Customers

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