SnapEngage

About SnapEngage

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $16.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

82%
Momentum

64%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

SnapEngage Awards

# 14 Highly Rated Live Chat Software
Q3 2021

# 16 Most Popular Software Live Chat Software
Q3 2021

# 8 Highly Rated Live Chat Software
Q3 2019

# 10 Most Popular Live Chat Software
Q3 2019

SnapEngage Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

SnapEngage Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Essentials $16.00 $16.00 per user / month

$16 per User per Month billed Annually

Features

Minimum : 3 Users
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Mobile SDK
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat: custom
HIPAA-Compliant SMS Messaging: custom
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
HIPAA-Compliant Chat: custom
HIPAA-Compliant SMS Messaging: custom
Third-Party Certification: Included with HIPAA Option
Security Audit Logs: Included with HIPAA Option
Admin License(s) Included: 1
Widgets (Sub-Accounts) Included: 1
Remove SnapEngage Branding: custom
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Request Email Transcript
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Group Virtual Training

Professional $26.00 $26.00 per user / month

$26 per User per Month billed Annually

Features

Minium of 3 Users
Includes features of Essentials plan, plus
Answer Bot: additional charges
Guide Bot: additional charges
Guide Bot Templates: additional charges
Guide Bot Custom Surveys: additional charges
Guide Bot Information Collection: additional charges
Chatbot API: additional charges
COVID-19 Coronavirus Symptom Checker Bot: additional charges
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
Secure Data Transfer
Admin License(s) Included: 1
Widgets (Sub-Accounts) Included: 2
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Remove SnapEngage Branding
Call Me (Click-to-Call)
Real-Time Auto-Translation
Implementation Specialist
Private Admin and Agent Training: additional charges
Integration Guidance: additional charges
Proactive Chat Setup: additional charges
Design Studio Theme(s) Setup: additional charges
Bot Concierge Service: additional charges
Playbook Execution Service: additional charges

Enterprise Custom

$40 per User per Month billed Annually

Features

Minimum 5 users
Includes features of Professional plan, plus
SAP C4C
Single Sign-On (SSO)
Visitor Identity Verification (VIV)
Additional Security Settings
Admin License(s) Included: 2
Widgets (Sub-Accounts) Included: 4
Routing By Tag
Agent Status API
Agent Sub-Status
Call Me (Click-to-Call)
Real-Time Auto-Translation
24/7 Emergency Phone Case Submission Access
Priority Case Routing
Service SLA Credit Options

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SnapEngage Pricing

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SnapEngage Reviews

User Rating

4.5/5 (Based on 379 Ratings)

Rating Distribution

Excellent
52%
Very Good
43%
Average
4.7%
Poor
0%
Terrible
0.3%

User Sentiments

Ease of Use, Extensive Integrations, Real-time Customer Support, Proactive Chat

Outdated User Interface, Limited Customization Options, Occasional Technical Issues, Lack of Advanced Analytics

Do You Use SnapEngage?

Write a Review

Review Summary

SnapEngage customer reviews reveal a generally positive sentiment towards the product. Users commend its user-friendly interface, ease of use, and helpful customer support. The platform's ability to provide real-time chat and messaging functionality is also widely praised. Additionally, SnapEngage's analytics and reporting features are seen as valuable for tracking customer engagement and identifying areas for improvement. Some reviewers have expressed concerns about the pricing and occasional technical glitches, but overall, SnapEngage is well-received by its customers.