SnapEngage Pricing, Reviews and Features (May 2023)

SnapEngage Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors

SnapEngage Technical details

Support

24/7 (Live rep) Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Boulder, Colorado

Deployment

SaaS/Web/Cloud Mobile - iOS

Official Website

https://snapengage.com/

Category

Live Chat Software

SnapEngage Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

Essentials

$16 /User/Month

$16 per User per Month billed Annually

Features

Minimum : 3 Users
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Mobile SDK
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat: custom
HIPAA-Compliant SMS Messaging: custom
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
HIPAA-Compliant Chat: custom
HIPAA-Compliant SMS Messaging: custom
Third-Party Certification: Included with HIPAA Option
Security Audit Logs: Included with HIPAA Option
Admin License(s) Included: 1
Widgets (Sub-Accounts) Included: 1
Remove SnapEngage Branding: custom
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Request Email Transcript
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Group Virtual Training

Professional

$26 /User/Month

$26 per User per Month billed Annually

Features

Minium of 3 Users
Includes features of Essentials plan, plus
Answer Bot: additional charges
Guide Bot: additional charges
Guide Bot Templates: additional charges
Guide Bot Custom Surveys: additional charges
Guide Bot Information Collection: additional charges
Chatbot API: additional charges
COVID-19 Coronavirus Symptom Checker Bot: additional charges
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
Secure Data Transfer
Admin License(s) Included: 1
Widgets (Sub-Accounts) Included: 2
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Remove SnapEngage Branding
Call Me (Click-to-Call)
Real-Time Auto-Translation
Implementation Specialist
Private Admin and Agent Training: additional charges
Integration Guidance: additional charges
Proactive Chat Setup: additional charges
Design Studio Theme(s) Setup: additional charges
Bot Concierge Service: additional charges
Playbook Execution Service: additional charges

Enterprise

Custom

$40 per User per Month billed Annually

Features

Minimum 5 users
Includes features of Professional plan, plus
SAP C4C
Single Sign-On (SSO)
Visitor Identity Verification (VIV)
Additional Security Settings
Admin License(s) Included: 2
Widgets (Sub-Accounts) Included: 4
Routing By Tag
Agent Status API
Agent Sub-Status
Call Me (Click-to-Call)
Real-Time Auto-Translation
24/7 Emergency Phone Case Submission Access
Priority Case Routing
Service SLA Credit Options

Screenshot of the Vendor Pricing Page

View Full Screen

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SnapEngage Alternatives SnapEngage Alternatives

Sponsored

(6172 RATINGS) Freshchat Freshdesk Messaging helps businesses deploy custom chatbots in minutes, increase website and in-app... read more Visit Website

(4865 RATINGS) Zendesk Chat Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as... read more Start Free Trial SnapEngage vs Zendesk Chat

(2166 RATINGS) LiveChat LiveChat is one of the most widely used live chat software catering its services to over 23,000... read more Start Free Trial SnapEngage vs LiveChat

(3566 RATINGS) Intercom Intercom is a sales, marketing, and support solution that aims to help you connect with more... read more Start Free Trial SnapEngage vs Intercom

(160 RATINGS) Crisp A live chat software embedded with tools and features to help you convert your visitors into... read more Start Free Trial SnapEngage vs Crisp

(360 RATINGS) tawk.to tawk.to is an intuitive live chat software that helps businesses to connect with their customers... read more Start Free Trial SnapEngage vs tawk.to

(196 RATINGS) JivoChat JivoChat is specifically built for E-commerce companies to serve as an effective business... read more Start Free Trial SnapEngage vs JivoChat

(719 RATINGS) Olark Olark is a live chat software developed to connect the users to the right customers with automated... read more Start Free Trial SnapEngage vs Olark

(83 RATINGS) Provide Support Provide Support allows its users to add live chat on their websites and provide instant support to... read more Start Free Trial SnapEngage vs Provide Support

(405 RATINGS) Helpshift Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help... read more Start Free Trial SnapEngage vs Helpshift

(130 RATINGS) Comm100 Live Chat Comm100 life chat software is a digital customer engagement solution that helps brands organize... read more Start Free Trial SnapEngage vs Comm100 Live Chat

SnapEngage Reviews