What are the best aspects of this product?
SnapEngage is easy to use and customize. Their customer service is beyond reproach. Also, I love the stats summary on the home page, telling me the average response time, length of chats, etc. And after a chat is closed a transcript is sent to my email that I can use for future reference.
What aspects are problematic or could work better?
I would like the calendar to stay on longer. Sometimes I forget to look at it right away as I am in a hurry to respond to the chat.
What specific problems in your company were solved by this product?
Because SnapEngage is available from any computer, I don't have to be in my office to service customers and answer their questions. Immediate response to customers versus back and forth emails, is much more efficient and I can still stay in communication with my customers anywhere I go.
Are you a current user of this product?