Home/Live Chat Software/SnapEngage
Updated on: June 21, 2021
What is SnapEngage ?
SnapEngage - Live Chat Software
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SnapEngage

An Enterprise Chat Solution Software
(275 Ratings) Write Review

SnapEngage is a Live Chat Software platform to engage your customers with SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat, and Zalo. The software integrates with Salesforce, HubSpot, Zendesk, Basecamp, and more.

SnapEngage Awards

Highly Rated
Most Popular

SnapEngage Features Show All Features

SnapEngage Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boulder, CO / (855) 667-6268
Deployment SaaS/Web/Cloud Mobile - iOS Category Live Chat Software

SnapEngage Pricing

Pricing ModelFree Trial , Subscription
Essentials
$16 /User/Month

$16 per User per Month billed Annually

Everything you need to get started

Features

  • Minimum : 3 Users
  • SnapEngage Integration API
  • Zendesk
  • Help Scout
  • JIRA
  • Salesforce Desk
  • HubSpot
  • Facebook Messenger
  • Tweet-to-Chat via Hootsuite
  • WeChat
  • Zalo
  • SMS-to-Chat (optional)
  • End-to-End Encryption (SSL)
  • Data At Rest Encryption
  • GDPR-Compliant Chat
  • HIPAA-Compliant Chat (optional)
  • Third-Party Certification (Included with HIPAA Option)
  • Security Audit Logs (Included with HIPAA Option)
  • SLA (Uptime) (optional)
  • Group Onboarding Assistance
  • Team-Specific Onboarding and Training (optional)
  • Admin License(s) Included : 1
  • Widgets Included : 3
  • Remove SnapEngage Branding (optional)
  • Match Your Brand
  • Canned Responses
  • Pre-Chat and Offline Forms
  • Page Redirect
  • File Exchange
  • Chat Transfers
  • Team Chat
  • Proactive Chat
  • Post-Chat Surveys
  • Info-Capture Bot
  • Unlimited Conversations
Professional
$26 /User/Month

$26 per User per Month billed Annually

For your growing team

Features

  • Minium of 3 Users
  • Includes features of Essentials plan, plus
  • Salesforce
  • MS Dynamics
  • Integration Custom Data Mapping
  • Secure Data Transfer
  • Admin License(s) Included : 1
  • Widgets Included : 5
  • Hours of Operation
  • Priority Tiers
  • Team Capacity Reporting
  • Labels
  • Routing By Tag (optional)
  • Call Me (Click-to-Call)
  • Remove SnapEngage Branding
Enterprise
$40 /User/Month

$40 per User per Month billed Annually

Take your engagement to the next level

Features

  • Minimum 5 users
  • Includes features of Professional plan, plus
  • SAP C4C
  • SMS-to-Chat : 1 Number Included
  • Single Sign-On (SSO)
  • Additional Security Settings
  • SLA (Uptime)
  • Service Agreement (MSA)
  • Client Success Manager
  • Admin License(s) Included : 3
  • Widgets Included : 1 Included per Agent
  • Routing By Tag
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SnapEngage pricing.

SnapEngage FAQs

SnapEngage is Live Chat Software. SnapEngage offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about SnapEngage features.

Yes, SnapEngage provides API.

Ask the Community View Community

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SnapEngage Reviews

OVERALL RATING
4.3
Based on 275 Rating(s)
Rating Distribution
  • 63.6 %
  • 28 %
  • 7.7 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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User in Non-Profit Organization ManagementSource : g2crowd.com
(Reviewed on 11 November 2019)
"Manager Of Chapter Administration"

What do you like best?

how easy the dashboard page is to use and maneuver around in.

What do you dislike?

Its hard to use attachments in the chat messages.

What problems are you solving with the product? What benefits have you realized?

Customer support on our website and chapter membership platform.

...more
AUBREY L D CSource : g2crowd.com
(Reviewed on 20 October 2019)
"Customer engagement couldn't be made easy"

What do you like best?

So far customer engagement with us is superb with snapengage, our is cheap and customer enjoy the live support/chat that makes them feel convinced to do business with us. Their support team helped us with integration from day 1 up to deployment.

What do you dislike?

Some of our platforms haven't been integrated and other departments don't have snapengage

Recommendations to others considering the product:

Engage your customers with highly intelligent live chat support that has perfect interface.

What problems are you solving with the product? What benefits have you realized?

Cheap live chat with customers, good timely analytics and support in converting leads to clients.

...more
LawrenceSource : financesonline.com
(Reviewed on 26 September 2019)
Provides for better and more frequent engagement that delivers greater revenue

PROS & CONS

What are the best aspects of this product?

SnapEngage makes the proactive chat process so fluid, letting us engage our customers more frequently and enjoy significantly more revenue in the process. New features are being released on a frequent basis. From my perspective that's important because I think it should be a primary for SaaS software providers.

What aspects are problematic or could work better?

Every once in a while,my customers experience an annoying issue where their space bar does not work.

What specific problems in your company were solved by this product?

Since we are a small retailer, having SnapEngage helps us reduce friction by showing that there are great people willing to help them solve their problems.

Are you a current user of this product?

Yes

...more
DawnSource : financesonline.com
(Reviewed on 19 September 2019)
A complete solution that provides us the needed data on customer engagement for our site

PROS & CONS

What are the best aspects of this product?

SnapEngage comes complete with all the reports we need and we get to know what the visitor does when they get to the site. If the report we need is not available, all the data is exportable for us to build ourselves. Integration with Salesforce is very easy and we get outstanding training and implementation support.

What aspects are problematic or could work better?

I have nothing to dislike about at the moment.

What specific problems in your company were solved by this product?

We discovered that before the opportunity is created, if chat occurs anywhere in the funnel, the average conversion rate for our product is 22%. Because of this, after implementation, we've doubled our license count and sitewide availability of chat.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 12 December 2018)
"Manager Of Chapter Administration"

What do you like best?

how easy the dashboard page is to use and maneuver around in.

What do you dislike?

Its hard to use attachments in the chat messages.

What business problems are you solving with the product? What benefits have you realized?

Customer support on our website and chapter membership platform.

...more
TonySource : financesonline.com
(Reviewed on 06 October 2018)
Helping us reach out to our customers better

PROS & CONS

What are the best aspects of this product?

The proactive chat helps us reach out to customers, especailly those who might be ready to log off our website before completing a purchase. It's also a super easy way for our customers to send us an email during our off-hours. My team likes the convenience of shortcuts and the "go to" function as well.

What aspects are problematic or could work better?

It doesn't always work well in Internet Explorer, sadly.

What specific problems in your company were solved by this product?

We're able to answer quick questions for our customers who don't want to spend too much time on the website and definitely don't want to take the time to call.

Are you a current user of this product?

Yes

...more
NeilSource : financesonline.com
(Reviewed on 28 September 2018)
Easy to use and customize and is accessible from anywhere

PROS & CONS

What are the best aspects of this product?

SnapEngage is easy to use and customize. Their customer service is beyond reproach. Also, I love the stats summary on the home page, telling me the average response time, length of chats, etc. And after a chat is closed a transcript is sent to my email that I can use for future reference.

What aspects are problematic or could work better?

I would like the calendar to stay on longer. Sometimes I forget to look at it right away as I am in a hurry to respond to the chat.

What specific problems in your company were solved by this product?

Because SnapEngage is available from any computer, I don't have to be in my office to service customers and answer their questions. Immediate response to customers versus back and forth emails, is much more efficient and I can still stay in communication with my customers anywhere I go.

Are you a current user of this product?

Yes

...more
MeganSource : financesonline.com
(Reviewed on 21 September 2018)
Allows us to interact directly with anyone interested in our product

PROS & CONS

What are the best aspects of this product?

I like the ability to chat in real time with people looking at the website. It's easy to use, the word shortcuts you can create are helpful as well. The product works as described.

What aspects are problematic or could work better?

Needs more than just a desktop notification and a sound to be notified of an incoming chat, like maybe a flashing icon. Also a chat between agents option would be helpful for internal communication.

What specific problems in your company were solved by this product?

We are able to interact directly with people who have an interest in our solution.

Are you a current user of this product?

Yes

...more
GlennSource : financesonline.com
(Reviewed on 05 April 2018)
An easy to use platform for both the agent and the customer

PROS & CONS

What are the best aspects of this product?

SnapEngage is very easy to use as an agent, and also easy to use as the person asking the question. You're able to customize your forms to fit your business and even able to put icons on whatever pages you choose. This has been helpful for everyone who are using chat to communicate with the college.

What aspects are problematic or could work better?

I wish it had a single sign on feature.

What specific problems in your company were solved by this product?

It has provided us a quick reaction time to "customers". The analytics we receive are also extremely helpful. We can see where someone is messaging us from and what page they came from on our website. It helps us determine information where we can make improvements.

Are you a current user of this product?

Yes

...more
PennySource : financesonline.com
(Reviewed on 03 April 2018)
Better interaction and communication with customers and prospects

PROS & CONS

What are the best aspects of this product?

When someone is on my website and has a question, they can click a button on the side of the webpage and talk to me right away easily.

What aspects are problematic or could work better?

I wish the disconnect time was longer than 60 minutes. That's really the only thing that I don't like.

What specific problems in your company were solved by this product?

Customer service, sales and tech support have been looked after much better as it helps engage with our customers and possible prospects better and on a personal level.

Are you a current user of this product?

Yes

...more
Read All Reviews

Videos on SnapEngage

SnapEngage - Chat Portal Features
SnapEngage - Chat Portal Features
HubSpot and SnapEngage Integration
SnapEngage - Intro to the agent chat portal

SnapEngage Screenshots

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SnapEngage screenshot: Comprehensive analytics and reporting tools give users in-depth insight into chat metrics and performance.
SnapEngage screenshot: The online Chat Portal features an array of tools to help agents perform their best. Features include desktop/sound notifications, Team Chat, visitor geolocation, shortcuts, knowledgebase lookup, customized settings, and more.
screenshots
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screenshots
screenshots
SnapEngage screenshot: Comprehensive analytics and reporting tools give users in-depth insight into chat metrics and performance.
SnapEngage screenshot: The online Chat Portal features an array of tools to help agents perform their best. Features include desktop/sound notifications, Team Chat, visitor geolocation, shortcuts, knowledgebase lookup, customized settings, and more.

Customers


Disclaimer

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