SnapEngage is a Live Chat Software platform to engage your customers with SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat, and Zalo. The software integrates with Salesforce, HubSpot, Zendesk, Basecamp, and more.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Boulder, CO / (855) 667-6268 | |
| Deployment | SaaS/Web/Cloud Mobile - iOS | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
SnapEngage is Live Chat Software. SnapEngage offers the following functionalities:
Learn more about SnapEngage features.
Yes, SnapEngage provides API.
how easy the dashboard page is to use and maneuver around in.
Its hard to use attachments in the chat messages.
Customer support on our website and chapter membership platform.
So far customer engagement with us is superb with snapengage, our is cheap and customer enjoy the live support/chat that makes them feel convinced to do business with us. Their support team helped us with integration from day 1 up to deployment.
Some of our platforms haven't been integrated and other departments don't have snapengage
Engage your customers with highly intelligent live chat support that has perfect interface.
Cheap live chat with customers, good timely analytics and support in converting leads to clients.
What are the best aspects of this product?
SnapEngage makes the proactive chat process so fluid, letting us engage our customers more frequently and enjoy significantly more revenue in the process. New features are being released on a frequent basis. From my perspective that's important because I think it should be a primary for SaaS software providers.
What aspects are problematic or could work better?
Every once in a while,my customers experience an annoying issue where their space bar does not work.
What specific problems in your company were solved by this product?
Since we are a small retailer, having SnapEngage helps us reduce friction by showing that there are great people willing to help them solve their problems.
Are you a current user of this product?
Yes
What are the best aspects of this product?
SnapEngage comes complete with all the reports we need and we get to know what the visitor does when they get to the site. If the report we need is not available, all the data is exportable for us to build ourselves. Integration with Salesforce is very easy and we get outstanding training and implementation support.
What aspects are problematic or could work better?
I have nothing to dislike about at the moment.
What specific problems in your company were solved by this product?
We discovered that before the opportunity is created, if chat occurs anywhere in the funnel, the average conversion rate for our product is 22%. Because of this, after implementation, we've doubled our license count and sitewide availability of chat.
Are you a current user of this product?
Yes
how easy the dashboard page is to use and maneuver around in.
Its hard to use attachments in the chat messages.
Customer support on our website and chapter membership platform.
What are the best aspects of this product?
The proactive chat helps us reach out to customers, especailly those who might be ready to log off our website before completing a purchase. It's also a super easy way for our customers to send us an email during our off-hours. My team likes the convenience of shortcuts and the "go to" function as well.
What aspects are problematic or could work better?
It doesn't always work well in Internet Explorer, sadly.
What specific problems in your company were solved by this product?
We're able to answer quick questions for our customers who don't want to spend too much time on the website and definitely don't want to take the time to call.
Are you a current user of this product?
Yes
What are the best aspects of this product?
SnapEngage is easy to use and customize. Their customer service is beyond reproach. Also, I love the stats summary on the home page, telling me the average response time, length of chats, etc. And after a chat is closed a transcript is sent to my email that I can use for future reference.
What aspects are problematic or could work better?
I would like the calendar to stay on longer. Sometimes I forget to look at it right away as I am in a hurry to respond to the chat.
What specific problems in your company were solved by this product?
Because SnapEngage is available from any computer, I don't have to be in my office to service customers and answer their questions. Immediate response to customers versus back and forth emails, is much more efficient and I can still stay in communication with my customers anywhere I go.
Are you a current user of this product?
Yes
What are the best aspects of this product?
I like the ability to chat in real time with people looking at the website. It's easy to use, the word shortcuts you can create are helpful as well. The product works as described.
What aspects are problematic or could work better?
Needs more than just a desktop notification and a sound to be notified of an incoming chat, like maybe a flashing icon. Also a chat between agents option would be helpful for internal communication.
What specific problems in your company were solved by this product?
We are able to interact directly with people who have an interest in our solution.
Are you a current user of this product?
Yes
What are the best aspects of this product?
SnapEngage is very easy to use as an agent, and also easy to use as the person asking the question. You're able to customize your forms to fit your business and even able to put icons on whatever pages you choose. This has been helpful for everyone who are using chat to communicate with the college.
What aspects are problematic or could work better?
I wish it had a single sign on feature.
What specific problems in your company were solved by this product?
It has provided us a quick reaction time to "customers". The analytics we receive are also extremely helpful. We can see where someone is messaging us from and what page they came from on our website. It helps us determine information where we can make improvements.
Are you a current user of this product?
Yes
What are the best aspects of this product?
When someone is on my website and has a question, they can click a button on the side of the webpage and talk to me right away easily.
What aspects are problematic or could work better?
I wish the disconnect time was longer than 60 minutes. That's really the only thing that I don't like.
What specific problems in your company were solved by this product?
Customer service, sales and tech support have been looked after much better as it helps engage with our customers and possible prospects better and on a personal level.
Are you a current user of this product?
Yes
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