Home/Live Chat Software/SnapEngage
Updated on: May 26, 2022

What is SnapEngage ?

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SnapEngage - Live Chat Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SnapEngage

Revamp your customer experiences through live chat
(277 Ratings) Write Review

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences.

SnapEngage Awards

SnapEngage Features Show All Features

SnapEngage Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boulder, Colorado
Deployment SaaS/Web/Cloud Mobile - iOS Category Live Chat Software

SnapEngage Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Essentials
$16 /User/Month

$16 per User per Month billed Annually

Features

  • Minimum : 3 Users
  • SnapEngage Integration API
  • Zendesk
  • Help Scout
  • JIRA
  • Salesforce Desk
  • HubSpot
  • Mobile SDK
  • Facebook Messenger
  • Tweet-to-Chat
  • WeChat
  • SMS-to-Chat: custom
  • HIPAA-Compliant SMS Messaging: custom
  • ADA Accessibility (WCAG 2.1 Level AA)
  • SOC 2 Certification
  • End-to-End Encryption (SSL)
  • Data At Rest Encryption
  • GDPR-Compliant Chat
  • HIPAA-Compliant Chat: custom
  • HIPAA-Compliant SMS Messaging: custom
  • Third-Party Certification: Included with HIPAA Option
  • Security Audit Logs: Included with HIPAA Option
  • Admin License(s) Included: 1
  • Widgets (Sub-Accounts) Included: 1
  • Remove SnapEngage Branding: custom
  • Match Your Brand
  • Canned Responses
  • Pre-Chat and Offline Forms
  • Guided Browsing
  • File Exchange
  • Chat Transfers
  • Team Chat
  • Proactive Chat
  • Post-Chat Surveys
  • Unlimited Conversations
  • Request Email Transcript
  • 24/7 Support Portal Access
  • Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
  • Group Virtual Training
Professional
$26 /User/Month

$26 per User per Month billed Annually

Features

  • Minium of 3 Users
  • Includes features of Essentials plan, plus
  • Answer Bot: additional charges
  • Guide Bot: additional charges
  • Guide Bot Templates: additional charges
  • Guide Bot Custom Surveys: additional charges
  • Guide Bot Information Collection: additional charges
  • Chatbot API: additional charges
  • COVID-19 Coronavirus Symptom Checker Bot: additional charges
  • Salesforce
  • MS Dynamics Cloud
  • Integration Custom Data Mapping
  • Secure Data Transfer
  • Admin License(s) Included: 1
  • Widgets (Sub-Accounts) Included: 2
  • Hours of Operation
  • Priority Tiers
  • Team Capacity Reporting
  • Labels
  • Remove SnapEngage Branding
  • Call Me (Click-to-Call)
  • Real-Time Auto-Translation
  • Implementation Specialist
  • Private Admin and Agent Training: additional charges
  • Integration Guidance: additional charges
  • Proactive Chat Setup: additional charges
  • Design Studio Theme(s) Setup: additional charges
  • Bot Concierge Service: additional charges
  • Playbook Execution Service: additional charges
Enterprise
Custom

$40 per User per Month billed Annually

Features

  • Minimum 5 users
  • Includes features of Professional plan, plus
  • SAP C4C
  • Single Sign-On (SSO)
  • Visitor Identity Verification (VIV)
  • Additional Security Settings
  • Admin License(s) Included: 2
  • Widgets (Sub-Accounts) Included: 4
  • Routing By Tag
  • Agent Status API
  • Agent Sub-Status
  • Call Me (Click-to-Call)
  • Real-Time Auto-Translation
  • 24/7 Emergency Phone Case Submission Access
  • Priority Case Routing
  • Service SLA Credit Options
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Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SnapEngage pricing.

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SnapEngage Reviews

OVERALL RATING
4.4
Based on 277 Rating(s)
Rating Distribution
  • 68.8 %
  • 28.5 %
  • 7.6 %
  • 0 %
  • 0.7 %
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Videos on SnapEngage

SnapEngage - Chat Portal Features
SnapEngage - Chat Portal Features
HubSpot and SnapEngage Integration
SnapEngage - Intro to the agent chat portal

SnapEngage Screenshots

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SnapEngage FAQs

SnapEngage is Live Chat Software. SnapEngage offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about SnapEngage features.

Yes, SnapEngage provides API.

Customers


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