Home/Live Chat Software/Olark
Updated on: March 18, 2019
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Olark - Live Chat Software : SaaSworthy.com
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Olark

A Chat Software for your Business Solution
★★★★★
★★★★★
(422 Ratings) Write Review

Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed visitor insights, and in-depth reporting. Collaborate with your team and monitor the performance of your Lead generation. The software integrates with Salesforce, HelpScout, Zendesk, HubSpot, Groove, and more.

Olark Features Show All Features

Olark Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact Wilmington, DE - 19801
Deployment SaaS/Web/Cloud Category Live Chat Software

Olark Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Olark cost ?
The pricing for Olark starts at $15.0 per month. Olark has a single plan - Olark Live Chat at $15.0 per month. Olark also offers a Free Plan with limited features.
Free
Free

Features

  • Unlimited Chats : 20 per month
  • Chat Console
  • Visitor File Upload
  • Mobile Chat Clients
  • No Domain Limit
  • API
  • Attention Grabber
  • Offline Messaging
  • Per-Agent Chat Limits
  • SSL Security
Olark Live Chat
$15 /Month

$15 per Agent per Month billed Annually

$17 per Agent per Month billed Monthly

$12 per Agent per Month billed 2 Years

Features

  • Unlimited Chats
  • Visitor List
  • Shortcuts
  • Automated Messages
  • Agent Groups
  • Shopping Cart Saver
  • Reporting
  • Transcripts
  • Integrations
  • Pre-Chat Survey
  • Includes features of Free plan
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Olark Reviews

OVERALL RATING
4.6
Based on 422 Rating(s)
Rating Distribution
  • 396
  • 22
  • 3
  • 1
  • 0
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Travis O J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 21 February 2019)
Large player in crowded field

Pros: For web chat between customer service and customer it works and has the same features everyone else has. Above that it has granular control over push notifications for instances. For example it can identify when a user is likely to leave your page.

Cons: Doesn't have KB, chat, and offline email integration the way it should be. No one does and their is an opportunity for someone to come up with a single website widget that integrates all 3 of those functions so you don't have to clutter your site with lots of different messaging apps.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 16 February 2019)
Simple chat app that won't let you down

Pros: Very straightforward and easy to get started. I'm using it along with Pidgin so I answer to chats very quickly. I don't like having a website open for chat.

Cons: It doesn't have all the bells and wistes that are present in the new conversional marketing tools like Drip

...more
Jackson K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
The Easiest Chat Technology for Your Website

Pros: Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution.

Cons: I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses.

Overall: This has allowed us to provide a very low cost, easy to implement chat solution for our clients and we haven't had people turn back after using it.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Tried it, didn't keep it

Pros: Straight forward platform, easy to navigate/keep track of conversations.

We're always online even when we're not with olark working the chat for us

Cons: We didn't have enough traffic to keep using the software

...more
Andrew S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Very Good Live Chat Software

Pros: I tried out Olark and was very happy with it. There are a lot of integrations and they work well, at least the ones I tried.

Cons: I had no problems. I didn't try a ton of integrations, but the ones I did worked very well.

...more
Jeremy K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 February 2019)
Simple, effective live chat option

Pros: Very simple to employ and effective for offering live chat for existing and prospective users.

Cons: Not terribly customizable but the basic and most important purpose to enable users to reach out for support is met well.

...more
Jeremy M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 February 2019)
We had major functionality issues

Pros: The interface is clean and simple to use.

Cons: We had multiple outages - our chat widget disappeared from off the screen while we had chat agents on the site - confirmed by customers and our own employees. Olark support blamed local internet outages, of which we found no evidence. We kept our account active as we switched to other live chat products, and received several emails from Olark apologizing for similar outages (at least they owned those).

We paid for Olark, and only had 1 agent account available. We switched to Zoho SalesIQ and received 2 agents for free.

...more
Ashley D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 February 2019)
Great program for communicating

Pros: I really like that I am able to see what our sales team talks to our customers about daily in the transcripts. I also like that we get a weekly update to say what each sales rep has done during the week. Olark is really good for letting you know when someone sends you a missed chat.

Cons: I don't like that the CRM cannot be translated into hubspot with each person that is spoken to.

...more
Dain B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 February 2019)
Very easy to use for Chat

Pros: I love the shortcuts, the ease of use, and the ability to be able to communicate with website viewers.

Cons: It kicks you out if you do not respond quickly enough but it makes sense

Overall: I like using it and it allows the prospects to communicate quickly with us.

...more
Stephen W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 24 January 2019)
A Cost-effective Support Solution

Pros: This tool is exceptionally good for customer communication. It allows us to communicate with customers and potentials on our website. Easy to implement.

Cons: Fast and reliable support solution to use. No valid complaints from me about it.

Overall: I am satisfied with the quality of Olark.

...more
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Videos on Olark Youtube Official Channel

A Tour of Olark: beautiful live chat for business
A Tour of Olark: beautiful live chat for business
Olark Live Chat and Monitoring

Olark Screenshots

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Olark live chat screenshot: transcripts
Olark live chat screenshot: targeted-chat
Olark live chat screenshot: reports-filter
Olark live chat screenshot: reports-traffic-time
Olark live chat screenshot: reports-traffic
Olark live chat screenshot: ratings
Olark live chat screenshot: ratings-great-chats
Olark live chat screenshot: opcon-tour
Olark live chat screenshot: customizer
Olark live chat screenshot: chat-box2
Olark live chat screenshot: chat-box1
Olark Screenshots
Olark Screenshots
Olark Screenshots
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screenshots
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Olark live chat screenshot: transcripts
Olark live chat screenshot: targeted-chat
Olark live chat screenshot: reports-filter
Olark live chat screenshot: reports-traffic-time
Olark live chat screenshot: reports-traffic
Olark live chat screenshot: ratings
Olark live chat screenshot: ratings-great-chats
Olark live chat screenshot: opcon-tour
Olark live chat screenshot: customizer
Olark live chat screenshot: chat-box2
Olark live chat screenshot: chat-box1
Olark Screenshots
Olark Screenshots
Olark Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com