What are the best aspects of this product?
There is so much to like about KISSmetrics, and I think appearance is the most improtant one. The software's interface is so neat and clean, that there is no way to mess up or to get confused. Even so, the support team is attentive to answer all possible questions, and they do it immediately. They provide you with amazing reports which solve almost 90% of all questions, while the rest can be implicitly understood by paying slightly more attention. Being able to draft my own reports and to follow everybody's performance on a single timeline is invaluable for my work, and I rely almost entirely on live tracking. Being as busy as I am, KISSmetrics is absolutely indispensable to me.
What aspects are problematic or could work better?
I'm mostly concerned about time, it takes me ages to perform certain actions. Some of the pages load too slow, and generatging reports is even impossible. It gets especially annoying when the dropdown menu freezes, and you have to wait to select your event or property. Still, I understand the amount of information the program is dealing with, so I've learnt to work this way, I don't really mind (unless it is the People Search page, that one takes ages for real!.
What specific problems in your company were solved by this product?
It gave us an insight of our product, we got to know how people are using it, which features they favorize and which ones not. We are now pretty clear with people's expectations, so we're able to estimate when a product works or doesn't work. KISSmetrics was an amazing solution for tracking conversion rates too, we've never had such detailed reports before.
Are you a current user of this product?