Chatra Pricing, Reviews and Features (June 2023)

Chatra Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Chatra Technical details

Support

Business Hours Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Wilmington, Delaware / +1 703-232-1443

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac

Official Website

https://chatra.io/

Category

Live Chat Software

Chatra Pricing

Pricing ModelFree Trial , Freemium , Subscription

MONTHLY YEARLY

Free

One Agent

Features

Online & offline chat widget
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names, titles and photos
Typing indicators
Google Analytics
WordPress
Shopify
WooCommerce
Ecwid
Bigcommerce
JavaScript API

Essential

$15 /User/Month Billed Yearly

Features

Online & offline chat widget
Email helpdesk
Facebook messenger
Instagram
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers
Basic visitor info
Detailed visitor info
Real-time visitor list
Shopping cart contents
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Chat notes
Saved replies
Invisible mode
Team chats
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names, titles and photos
Typing indicators
Email open tracking
Group chats
Typing insights
File transfer
Visitor banning
Screensharing via Median
Google Analytics
WordPress
Shopify
WooCommerce
Ecwid
Big Commerce
JavaScript API
Integration with existing users

Pro

$23 /User/Month Billed Yearly

Features

Includes features of Essential plan, plus
Operating hours
Agent groups
Chat Ratings
Chat Reports
Data export
Slack
Help Scout
Front
amoCRM
Zapier
REST API
Outgoing Webhook

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Disclaimer: The pricing details were last updated on 30/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chatra Reviews

OVERALL RATING 4.6 Based on 434 Rating(s)

Rating Distribution

Excellent 0 %
Very Good 0 %
Average 0 %
Poor 0 %
Terrible 0 %

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Chatra FAQs

Q. What is Chatra used for?

Chatra is Live Chat Software. Chatra offers the following functionalities:

Visitor Targeting
Transfers
Shortcut Messages
Persistent Chat
Offline Form
Knowledge Database
Co-Browsing
Agent Scheduling

Learn more about Chatra features.

Q. What are the top alternatives for Chatra?

Here`s a list of the best alternatives for Chatra:

Q. Does Chatra provide API?

Yes, Chatra provides API.

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Chatra Features Show All Features

Live Chat Features

Chatra Technical details

Chatra Pricing

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