Chatra

Pros: The design is beautiful and stands out. It is seamless to use.

Cons: No cons at this point - everything works great.

Pros: I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Cons: I have nothing bad to say about Chatra, I will continue to use it in the future.

Pros: The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Cons: There isn't anything that comes top of mind as needing to be improved on.

Pros: The mobile app works a lot better than others

Cons: It does name the conversation odd colors

Pros: Free option, allows customers to get direct help with any issues they may have.

Cons: That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour.

Overall: Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online.

Pros: My favorite thing about Chatra is the that you can store all your conversation history - we have more than one office and sometimes when things get hectic and we have meetings the information will be "forgotten" this is an amazing way to go back in and check all the facts and figures once things have calmed back down - it is a real life saver

Cons: The biggest issue I have is that there are a lot of other software companies that are very similar. I do personally like Chatra but since there are so many options it may be best to find the one that works for you budget-wise and for your needs.

Overall: We use this when we need to hold inter-office conferences when dealing with clients and sharing information but cannot physically be in the same location. We also will use it between employees when sensitive information needs to be discussed and we cannot speak freely within the office - i.e. if a client or customer is around

Pros: The software is basic, but for a small business website is more than enough. Great value.

Cons: On the free version you can't put yourself offline automatically.

Pros: I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons: The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Overall: Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Pros: Chatra is easy to use at a reasonable price. You can talk to more than one customer at a time!

Cons: Sometimes notifications get lost in the mix.

Pros: Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons: The only think I can think of is that it sometimes crashes (using the browser version).

Overall: Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!