Chatra

Pros: It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly. The new 'Chatbot' is great and I have now been able to get back to people when I have been away from Chatra. Also what you get for free is great. Also on paid you can see as they type before they press send which is great.

Cons: It's kinda confusing to finish chats when you both have said bye.

Overall: We can now easily resolve queries without them emailing us and creating a ticket etc. This reduces ticket amounts.

Pros: This is an easy to set live chat and messaging software that is easy to set up. Support team is helpful. Features are incredibly good.

Cons: Zero negatives. This live chat software is easy to implement. I like how fast the support team is.

Overall: Fantastic experience.

Pros: Chatra is extremely user friendly and made communication easy!!

Cons: Haven't found any cons yet. Seems to be easy to use for everyone and makes communication accessible.

Pros: The design is beautiful and stands out. It is seamless to use.

Cons: No cons at this point - everything works great.

Pros: I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Cons: I have nothing bad to say about Chatra, I will continue to use it in the future.

Pros: The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Cons: There isn't anything that comes top of mind as needing to be improved on.

Pros: The mobile app works a lot better than others

Cons: It does name the conversation odd colors

Pros: Free option, allows customers to get direct help with any issues they may have.

Cons: That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour.

Overall: Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online.

Pros: My favorite thing about Chatra is the that you can store all your conversation history - we have more than one office and sometimes when things get hectic and we have meetings the information will be "forgotten" this is an amazing way to go back in and check all the facts and figures once things have calmed back down - it is a real life saver

Cons: The biggest issue I have is that there are a lot of other software companies that are very similar. I do personally like Chatra but since there are so many options it may be best to find the one that works for you budget-wise and for your needs.

Overall: We use this when we need to hold inter-office conferences when dealing with clients and sharing information but cannot physically be in the same location. We also will use it between employees when sensitive information needs to be discussed and we cannot speak freely within the office - i.e. if a client or customer is around

Pros: The software is basic, but for a small business website is more than enough. Great value.

Cons: On the free version you can't put yourself offline automatically.