Chatra is Live Chat Software. Chatra offers the following functionalities:
- Agent Scheduling
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Transfers
- Visitor Targeting
Learn more about Chatra features.
A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Wilmington, Delaware / +1 703-232-1443 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Chatra is Live Chat Software. Chatra offers the following functionalities:
Learn more about Chatra features.
Yes, Chatra provides API.
PROS & CONS
What are the best aspects of this product?
The chat app allows us to open a new communication channel for customers. We're getting a lot of live questions and the app helps to sort these out so that recurring questions are directed to our FAQs while unique ones are forwarded as a ticket to our support agents. The whole automated process makes it easy to handle even volumes of issues every day.
What aspects are problematic or could work better?
Nothing so far.
What specific problems in your company were solved by this product?
The chat has become our central place for customer issues. This is ideal because it's much easier to engage via chat than phone, which takes a lot of time per customer.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Using it is easy. They also have a reliable support that walked us through the important tools. In a matter of weeks, we're able to reduce churn. We attribute this to our new-found ability to respond to customer questions immediately.
What aspects are problematic or could work better?
No complaints here. Even if we encounter a minor bug, support is ready to lend a hand.
What specific problems in your company were solved by this product?
The biggest benefit we got is reducing our churn. Having the means to respond fast is a major plus to our customers. It helps us catch issues before they blow over.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
The widget gives us an unprecedented opportunity to take a closer look at our market. It almost puts to shame survey apps; we can receive raw feedback from customers in real time. Over time, we can see a pattern--the recurring issues, what customers like best, what they're looking for... the app is clearly more than just a support tool. The data it churns out becomes the gist of our marketing research from which we plan our campaigns and brainstorm for new ideas.
What aspects are problematic or could work better?
It takes a bit of coding skills to embed this in our website. I also find the mobile version limited. It'd be nice to improve this since many of our customers are using phones.
What specific problems in your company were solved by this product?
Ideal for small business like us that needs to do market research. While it's not comprehensive, the data you get from the widget has traction. It can point you to the right direction.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
Easy to set up and use. We've designed our workflows around its chat and messaging features without a hitch. The result? Our response rate has shot up exponentially and our customes love us for it.
What aspects are problematic or could work better?
None so far. We're loving how it transformed our team from being passive to being active.
What specific problems in your company were solved by this product?
Customer satisfaction has improved. We're able to respond live and that translates to conversion at times. But the app's big-picture impact is seeing the team becomes an active cog to our operations. Employees are excited to see results fast and customers like it that their concerns are addressed immediately.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
It's intuitive to our needs, a chat app that can qualify site visitors for us. We were able to automate conversations, helping ease the burden off our small team's shoulders. This helps a good portion of our team to focus on selling, while two persons in shift schedule oversee the leads coming in from the chat conversations 24/7.
What aspects are problematic or could work better?
There are occasional bugs like delayed sync between app and browser version.
What specific problems in your company were solved by this product?
We're able to optimize a small team, divided them between a sales team and a smaller team that oversees the leads. The result is more quality leads converting into sales for us. Some of our customers are happy, too, to receive instant replies from us during business hours.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this tool has been a ubiquitous part of our day-to-day workflow.
What aspects are problematic or could work better?
There are instances when the app crashes so we have to reset.
What specific problems in your company were solved by this product?
Repetitive questions and recurring issues are now automated, leaving our support reps with more time to focus on unique issues.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
The perfect app for companies with a small budget and team. In our case, we're still unable to scale our staff even in the face of a growing number of suscribers. That had put a strain in our ability to respond fast to customer issues in the past. Since we started using the chat tool, we'd seen a huge jump in our response rate.
What aspects are problematic or could work better?
It is sometimes very buggy, disconnecting us without warning.
What specific problems in your company were solved by this product?
With a faster response rate, our customers are happier. We expect this to cut down our attrition rate and abandoned free trials.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.
What aspects are problematic or could work better?
We're looking forward to a chatbot, something most top chat apps have.
What specific problems in your company were solved by this product?
We've plugged in a leaking lead source, that is, our web visitors. Now, we can qualify prospects from cold leads by sorting through the kinds of queries we get. The chat app is useful for campaigns as well as proving customer support.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.
What aspects are problematic or could work better?
The cost per seat is something that I'm worried about in case we expand to a bigger team.
What specific problems in your company were solved by this product?
It helps us provide round-the-clock customer service wtihout a hitch. Tickets are endorsed smoothly. Customer issues are resolved fast. No more missing tickets. Customers are generally happy.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
I like using it to address questions from my customers. They like it--and even surprised occasionally--when they get an answer immediately. As the business owner, I get a first-row seat to seeing how the market behaves and what issues are needed to focus on.
What aspects are problematic or could work better?
The tools can be made more intuitive. I prefer single-click tools.
What specific problems in your company were solved by this product?
It connects me to my customer base without having to spend for costly surveys. The chat isn't just a support tool but a marketing channel for me.
Are you a current user of this product?
No
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
