A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||Arlington,USA / 1-703-232-1443|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac||Category||Live Chat Software|
Once the trial ends you can only have 1 agent online at a time and paid features are disabled.
This plan is free forever.
$15 Per Agent Per Month Billed Annually and $19 Per Agent Per Month Billed Monthly
Have a lot of agents, need an SLA or have other special requirements?
Contact vendor for detailed pricing.
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Facility of installation, Well running, Connection by desktop or app.
Cons: Free version does not allow to share files.
Overall: With Chatra I can solve my clients doubts immediately and offer a personal attention as I am an online store.
Pros: Great interface (Admin and customer side). Fresh Design. It is easy to set up and even works great with Cloudflare.
Cons: The only con is the price per Agent. There are other apps on the market for less of the price.
Pros: Love Chatra, can chat in real time with customers on my website from my iPhone. I was on the beach in Australia and could instruct customers how to get to my shop in Germany.
Cons: I haven't found one yet, other than the price. For a small operation like mine with a very low monthly income i find the app too expensive for the pro version.
Overall: Great, love it. I always recommend it.
Pros: I really liked that is a friendly chat and you can work with it form web and mobile. Also that you can have more than one operator
Cons: The anonymous version that you cant know who wrote to you if you are using the free version
Overall: Is has been really good, really
Pros: I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.
Cons: i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!
Overall: My experience has been nothing but positive. I feel fortunate to have found and installed Chatra and can't imagine getting by without it
Pros: Chatra is very easy to set up in any environment
Cons: The inability to be logged in in two different places is ridiculous. It's 2019.
Pros: This helps a lot of with site conversions as customers are more assured when buying on your site.
Cons: None that I can think of at the moment.
Thanks for the review!
Pros: Very intuitive design and stable, trustworthy application
Cons: Everything is enough for me. If i need more features i can buy a premium account
Thanks for the review, Konrad!
Pros: Ease of use and the fact it is enjoyable to use!
Software has to be something that you enjoy using, and if you do, you get more out of it. Chatra works perfectly for this - easy setup, easy integration and a great interface. The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.
What more can you ask for?
Cons: Not much... it's one of my favourite pieces of software and recommend it to friends and clients.
Overall: Excellent - cannot fault it.
Thanks, Jon! Glad you like Chatra!
Pros: It works really good, you have what you need, has a nice look and feel
Cons: May be we can do a better control panel, I think a lower price can get more clients
Overall: Is perfect for get contact with my clients, has a good profit
Thanks for the feedback, Roberto!