Home/Live Chat Software/Chatra
Updated on: March 18, 2019
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Chatra - Live Chat Software : SaaSworthy.com
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Real-time chats made easier and effective
(254 Ratings) Write Review

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.


Chatra Features Show All Features

Chatra Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Arlington,USA / 1-703-232-1443
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Chatra Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Chatra cost ?
The pricing for Chatra starts at $15.0 per month. Chatra has a single plan - Paid at $15.0 per month. Chatra offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free forever

Once the trial ends you can only have 1 agent online at a time and paid features are disabled.

This plan is free forever.

  • Unlimited Agent accounts
  • Agents online: 1
  • Unlimited Concurring chats
  • Multilingual chat widget
  • Use on multiple websites
  • Offline messaging
  • Complete conversation history
  • E-mail chat transcripts
  • Group chats
  • Typing indicators
  • Read receipts
  • Notifications
  • Agent names, titles and photos
  • Basic visitor info
  • Chat notes
  • Widget customization
  • SSL-encryption
  • Google Analytics integration
  • Browser dashboard
  • Windows and Mac desktop apps
  • iOS and Android mobile apps
  • Developer API
$15 /Month

$15 Per Agent Per Month Billed Annually and $19 Per Agent Per Month Billed Monthly

  • Unlimited Agent accounts
  • Agents online as many as paid for
  • Includes the Features of Free Forever Plan Plus
  • Max. visitors in real-time visitor list: paid agent seats x 10
  • Detailed visitor info
  • Typing insights
  • Intelligent pre-chat form
  • File transfer
  • Saved replies
  • Invisible mode
  • Operating hours
  • Visitor banning
  • Delete chats
  • Chat Ratings
  • Chat Reports
  • Data export
  • Screensharing via Median
  • Slack integration
  • Help Scout integration
  • Front integration
  • Outgoing Webhooks
Enterprise Plan

Have a lot of agents, need an SLA or have other special requirements?

Contact vendor for detailed pricing.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chatra Reviews

Based on 254 Rating(s)
Rating Distribution
  • 249
  • 4
  • 1
  • 0
  • 0
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Albert J.Source : capterra.com
(Reviewed on 01 February 2019)
I always recommend this webchat service - it's my favourite

Pros: It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly. The new 'Chatbot' is great and I have now been able to get back to people when I have been away from Chatra. Also what you get for free is great. Also on paid you can see as they type before they press send which is great.

Cons: It's kinda confusing to finish chats when you both have said bye.

Overall: We can now easily resolve queries without them emailing us and creating a ticket etc. This reduces ticket amounts.

Stephen W.Source : capterra.com
(Reviewed on 24 January 2019)
Exceptional Messaging and Livechat Tool

Pros: This is an easy to set live chat and messaging software that is easy to set up. Support team is helpful. Features are incredibly good.

Cons: Zero negatives. This live chat software is easy to implement. I like how fast the support team is.

Overall: Fantastic experience.

Jodi A.Source : capterra.com
(Reviewed on 17 January 2019)
User Friendly!

Pros: Chatra is extremely user friendly and made communication easy!!

Cons: Haven't found any cons yet. Seems to be easy to use for everyone and makes communication accessible.

Verified ReviewerSource : capterra.com
(Reviewed on 14 January 2019)

Pros: The design is beautiful and stands out. It is seamless to use.

Cons: No cons at this point - everything works great.

Verified ReviewerSource : capterra.com
(Reviewed on 04 January 2019)
Great way for us to talk with our customers on our website

Pros: I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Cons: I have nothing bad to say about Chatra, I will continue to use it in the future.

Verified ReviewerSource : capterra.com
(Reviewed on 17 December 2018)
Great any scale of companies wanting to be readily in chat contact with their customers.

Pros: The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Cons: There isn't anything that comes top of mind as needing to be improved on.

Verified ReviewerSource : capterra.com
(Reviewed on 13 December 2018)
Great Chat App

Pros: The mobile app works a lot better than others

Cons: It does name the conversation odd colors

Robert R.Source : capterra.com
(Reviewed on 12 December 2018)
Chatra great free tool

Pros: Free option, allows customers to get direct help with any issues they may have.

Cons: That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour.

Overall: Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online.

Verified ReviewerSource : capterra.com
(Reviewed on 10 December 2018)
Great for Communicating

Pros: My favorite thing about Chatra is the that you can store all your conversation history - we have more than one office and sometimes when things get hectic and we have meetings the information will be "forgotten" this is an amazing way to go back in and check all the facts and figures once things have calmed back down - it is a real life saver

Cons: The biggest issue I have is that there are a lot of other software companies that are very similar. I do personally like Chatra but since there are so many options it may be best to find the one that works for you budget-wise and for your needs.

Overall: We use this when we need to hold inter-office conferences when dealing with clients and sharing information but cannot physically be in the same location. We also will use it between employees when sensitive information needs to be discussed and we cannot speak freely within the office - i.e. if a client or customer is around

Vendor Response

by Chatra on December 11, 2018

Thank you, glad you like Chatra!

ana F.Source : capterra.com
(Reviewed on 07 December 2018)
Basic chat program

Pros: The software is basic, but for a small business website is more than enough. Great value.

Cons: On the free version you can't put yourself offline automatically.

Vendor Response

by Chatra on December 11, 2018

Thanks for the review!

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Questions on Chatra


Is there any free live chat software?

Answered by Kavya Rajagopal | 10 months ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.


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