Home/Live Chat Software/Chatra
Updated on: May 24, 2019
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Chatra - Live Chat Software : SaaSworthy.com
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Chatra

Real-time chats made easier and effective
★★★★★
★★★★★
(274 Ratings) Write Review

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.

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Chatra Features Show All Features

Chatra Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Arlington,USA / 1-703-232-1443
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Chatra Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Chatra cost ?
The pricing for Chatra starts at $15.0 per month. Chatra has a single plan - Paid at $15.0 per month. Chatra offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free forever
Free

Once the trial ends you can only have 1 agent online at a time and paid features are disabled.

This plan is free forever.

  • Unlimited Agent accounts
  • Agents online: 1
  • Unlimited Concurring chats
  • Multilingual chat widget
  • Use on multiple websites
  • Offline messaging
  • Complete conversation history
  • E-mail chat transcripts
  • Group chats
  • Typing indicators
  • Read receipts
  • Notifications
  • Agent names, titles and photos
  • Basic visitor info
  • Chat notes
  • Widget customization
  • SSL-encryption
  • Google Analytics integration
  • Browser dashboard
  • Windows and Mac desktop apps
  • iOS and Android mobile apps
  • Developer API
Paid
$15 /Month

$15 Per Agent Per Month Billed Annually and $19 Per Agent Per Month Billed Monthly

  • Unlimited Agent accounts
  • Agents online as many as paid for
  • Includes the Features of Free Forever Plan Plus
  • Max. visitors in real-time visitor list: paid agent seats x 10
  • Detailed visitor info
  • Typing insights
  • Intelligent pre-chat form
  • File transfer
  • Saved replies
  • Invisible mode
  • Operating hours
  • Visitor banning
  • Delete chats
  • Chat Ratings
  • Chat Reports
  • Data export
  • Screensharing via Median
  • Slack integration
  • Help Scout integration
  • Front integration
  • Outgoing Webhooks
Enterprise Plan
Custom

Have a lot of agents, need an SLA or have other special requirements?

Contact vendor for detailed pricing.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chatra Reviews

OVERALL RATING
4.8
Based on 274 Rating(s)
Rating Distribution
  • 265
  • 8
  • 1
  • 0
  • 0
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Ricki V.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
Great for customer experience

Pros: Customers love having a chat feature on the website

Cons: Expensive if you need multiple agents. Sometimes the browser version crashes

Vendor Response

by Chatra on April 10, 2019

Thanks for the review, Ricki! Could you send us more details about the crashing issue to support@chatra.io?

...more
Marviz Shyla O.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
LIKE MESSENGER BUT FOR BUSINESS

Pros: This software allows the user to integrate with other multi-media application, ie,... facebook messenger, Shopify, webhooks, Zapier...etc

Cons: The cost of using the software. I hope that it can be paid for discounted price.

Vendor Response

by Chatra on April 10, 2019

Thanks for the review!

...more
Roberta E.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
I have used Chatra to communicate with visitors on my Shopify store.

Pros: Chatra is a must have for any small business. My guests have intant access to customer support for questions and inquires 24/7. It was easy to install and customize. I especially liked that I can see what guests are typing, as they type. Overall, it's one of the best chat platforms I've used.

Cons: I do find that the application has room for improvement, as far as start-up speed goes. It would also be great to see an auto-correct feature implemented in the future.

Vendor Response

by Chatra on April 10, 2019

Thanks for the feedback, Roberta!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
It's a wonderful tool to connect with customers!

Pros: Chatra provides a way to connect with customers and is easy for both of us to use. I can provide feedback for their questions and concerns in real time and it allows our relationship to grow even further. When I am unavailable, there is a way for my messages to be waiting for me.

Cons: There is nothing negative to say about the software at this time

Vendor Response

by Chatra on April 10, 2019

Thanks, glad you like Chatra!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Fantastic Service!

Pros: Works as expected!

Very easy to use

Clean Graphical User Interface

Simple minimal vibe

Cons: Price is per agent as opposed to a team plan

Overall: I enjoy using this service, the graphical user interface makes navigating very easy

Vendor Response

by Chatra on April 10, 2019

Thanks for the review!

...more
Kris K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Simple live chat solution and functional

Pros: - app version

- free version

- good pricing

- group chat

- able to see visitor's typing

Cons: - support for more integrations

- basic reporting

- not ticketing system in place

Overall: Simple, easy to use and implement with nice overall features

Vendor Response

by Chatra on April 10, 2019

Thanks for the review! We are working on a ticketing system right now, so stay tuned for the future updates! As for the reports and integrations - what exactly would you like us to add? Please send us your thoughts to support@chatra.io

...more
Luke J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Chatra Can Help Any Business Improve Their Customer Service

Pros: Chatra is simple to use and makes customer support very easy. If you want the customers visiting your website to have proper guidance, you should try Chatra. The capabilities of this software far exceed any other like it and you can get started for free! It's free to get started so the least you can do is check out their website.

Cons: There are some services that you have to pay for but, like stated above, you can get started for free. Since Chatra has so many features, it can be a little overwhelming at first. But once you figure out how to navigate the software, it makes everything much easier.

Overall: Overall Chatra has been a pleasant experience. I personally have not had to pay for this service so it may be different if you have to pay out of your own pocket to use it. You should compare with other software if you are not sure about Chatra, but you can try it for free if you go to their website.

Vendor Response

by Chatra on April 04, 2019

Thank you, Luke!

...more
Priscilla F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Pretty good, some of the best live chat software

Pros: I really liked the layout and the ease of use when makes changes to settings. Pretty good app as well.

Cons: The features that could be very useful but are premium. The pricing is a bit steep.

Overall: It's a pretty good app and very easy to set up. It's very reliable, especially with the app. You get the notification straight away compared to other apps that doesn't give you a notification straight away and you miss a potential customer.

Vendor Response

by Chatra on April 03, 2019

Thanks for the review, Priscilla!

...more
Abdias N.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Instant Babble Gonna get at you

Pros: The way I could use the features of a messenging app with visitors to the website

Cons: I disliked the user interface after becoming so familiar with others

Overall: Customer interaction in real time was something that became awkward and was rarely participate d in by customers.

Vendor Response

by Chatra on April 03, 2019

Thanks for the review, Abdias! Sorry to hear that you didn't like our UI.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Easy integration to

Pros: This tool offers friendly UI and makes easier for customer to contact us. It can be easily integrated on websites and it is really easy to set up.

Cons: Nothing at the moment, but I will update my review as soon as I find something.

Vendor Response

by Chatra on April 03, 2019

Thanks!

...more
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Questions on Chatra

ASK A QUESTION

Is there any free live chat software?

K
Answered by Kavya Rajagopal | 1 years ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com