Home/Live Chat Software/Chatra
Updated on: July 22, 2019
What is Chatra ?
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Chatra - Live Chat Software : SaaSworthy.com
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Chatra

Real-time chats made easier and effective
(376 Ratings) Write Review

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.

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Chatra Features Show All Features

Chatra Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Arlington,USA / 1-703-232-1443
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Chatra Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Chatra cost ?
The pricing for Chatra starts at $15.0 per month. Chatra has a single plan - Paid at $15.0 per month. Chatra offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free forever
Free

Once the trial ends you can only have 1 agent online at a time and paid features are disabled.

This plan is free forever.

  • Unlimited Agent accounts
  • Agents online: 1
  • Unlimited Concurring chats
  • Multilingual chat widget
  • Use on multiple websites
  • Offline messaging
  • Complete conversation history
  • E-mail chat transcripts
  • Group chats
  • Typing indicators
  • Read receipts
  • Notifications
  • Agent names, titles and photos
  • Basic visitor info
  • Chat notes
  • Widget customization
  • SSL-encryption
  • Google Analytics integration
  • Browser dashboard
  • Windows and Mac desktop apps
  • iOS and Android mobile apps
  • Developer API
Paid
$15 /Month

$15 Per Agent Per Month Billed Annually and $19 Per Agent Per Month Billed Monthly

  • Unlimited Agent accounts
  • Agents online as many as paid for
  • Includes the Features of Free Forever Plan Plus
  • Max. visitors in real-time visitor list: paid agent seats x 10
  • Detailed visitor info
  • Typing insights
  • Intelligent pre-chat form
  • File transfer
  • Saved replies
  • Invisible mode
  • Operating hours
  • Visitor banning
  • Delete chats
  • Chat Ratings
  • Chat Reports
  • Data export
  • Screensharing via Median
  • Slack integration
  • Help Scout integration
  • Front integration
  • Outgoing Webhooks
Enterprise Plan
Custom

Have a lot of agents, need an SLA or have other special requirements?

Contact vendor for detailed pricing.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chatra Reviews

OVERALL RATING
4.8
Based on 376 Rating(s)
Rating Distribution
  • 367
  • 8
  • 1
  • 0
  • 0
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Laura R.Source : capterra.com
(Reviewed on 16 July 2019)
Very useful for my online store

Pros: Facility of installation, Well running, Connection by desktop or app.

Cons: Free version does not allow to share files.

Overall: With Chatra I can solve my clients doubts immediately and offer a personal attention as I am an online store.

...more
Sascha B.Source : capterra.com
(Reviewed on 05 July 2019)
Nice Chat

Pros: Great interface (Admin and customer side). Fresh Design. It is easy to set up and even works great with Cloudflare.

Cons: The only con is the price per Agent. There are other apps on the market for less of the price.

...more
Padraic M.Source : capterra.com
(Reviewed on 05 July 2019)
Nifty app

Pros: Love Chatra, can chat in real time with customers on my website from my iPhone. I was on the beach in Australia and could instruct customers how to get to my shop in Germany.

Cons: I haven't found one yet, other than the price. For a small operation like mine with a very low monthly income i find the app too expensive for the pro version.

Overall: Great, love it. I always recommend it.

...more
Javier M.Source : capterra.com
(Reviewed on 01 July 2019)
Its a really good product

Pros: I really liked that is a friendly chat and you can work with it form web and mobile. Also that you can have more than one operator

Cons: The anonymous version that you cant know who wrote to you if you are using the free version

Overall: Is has been really good, really

...more
Brenda J.Source : capterra.com
(Reviewed on 27 June 2019)
Chatra features have helped connect our customers with our store

Pros: I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Cons: i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

Overall: My experience has been nothing but positive. I feel fortunate to have found and installed Chatra and can't imagine getting by without it

...more
Verified ReviewerSource : capterra.com
(Reviewed on 27 June 2019)
Seamless integration

Pros: Chatra is very easy to set up in any environment

Cons: The inability to be logged in in two different places is ridiculous. It's 2019.

...more
Verified ReviewerSource : capterra.com
(Reviewed on 25 June 2019)
Helps with site conversions

Pros: This helps a lot of with site conversions as customers are more assured when buying on your site.

Cons: None that I can think of at the moment.

Vendor Response

by Chatra on June 27, 2019

Thanks for the review!

...more
Konrad S.Source : capterra.com
(Reviewed on 25 June 2019)
Awesome live chat

Pros: Very intuitive design and stable, trustworthy application

Cons: Everything is enough for me. If i need more features i can buy a premium account

Vendor Response

by Chatra on June 27, 2019

Thanks for the review, Konrad!

...more
Jon M.Source : capterra.com
(Reviewed on 24 June 2019)
One of my favourites

Pros: Ease of use and the fact it is enjoyable to use!

Software has to be something that you enjoy using, and if you do, you get more out of it. Chatra works perfectly for this - easy setup, easy integration and a great interface. The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

What more can you ask for?

Cons: Not much... it's one of my favourite pieces of software and recommend it to friends and clients.

Overall: Excellent - cannot fault it.

Vendor Response

by Chatra on June 27, 2019

Thanks, Jon! Glad you like Chatra!

...more
Roberto C.Source : capterra.com
(Reviewed on 24 June 2019)
It works good

Pros: It works really good, you have what you need, has a nice look and feel

Cons: May be we can do a better control panel, I think a lower price can get more clients

Overall: Is perfect for get contact with my clients, has a good profit

Vendor Response

by Chatra on June 27, 2019

Thanks for the feedback, Roberto!

...more
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