Home/Live Chat Software/Chatra
Updated on: January 20, 2019
Chatra Overview
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Chatra - Live Chat Software : SaaSworthy.com
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Chatra

Real-time chats made easier and effective
★★★★★
★★★★★
(251 Ratings) Write Review

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.

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Chatra Features

Chatra Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Arlington,USA / 1-703-232-1443
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Chatra Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Chatra cost ?
The pricing for Chatra starts at $15.0 per month. Chatra has a single plan - Paid at $15.0 per month. Chatra offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free forever
Free

Once the trial ends you can only have 1 agent online at a time and paid features are disabled.

This plan is free forever.

  • Unlimited Agent accounts
  • Agents online: 1
  • Unlimited Concurring chats
  • Multilingual chat widget
  • Use on multiple websites
  • Offline messaging
  • Complete conversation history
  • E-mail chat transcripts
  • Group chats
  • Typing indicators
  • Read receipts
  • Notifications
  • Agent names, titles and photos
  • Basic visitor info
  • Chat notes
  • Widget customization
  • SSL-encryption
  • Google Analytics integration
  • Browser dashboard
  • Windows and Mac desktop apps
  • iOS and Android mobile apps
  • Developer API
Paid
$15 /Month

$15 Per Agent Per Month Billed Annually and $19 Per Agent Per Month Billed Monthly

  • Unlimited Agent accounts
  • Agents online as many as paid for
  • Includes the Features of Free Forever Plan Plus
  • Max. visitors in real-time visitor list: paid agent seats x 10
  • Detailed visitor info
  • Typing insights
  • Intelligent pre-chat form
  • File transfer
  • Saved replies
  • Invisible mode
  • Operating hours
  • Visitor banning
  • Delete chats
  • Chat Ratings
  • Chat Reports
  • Data export
  • Screensharing via Median
  • Slack integration
  • Help Scout integration
  • Front integration
  • Outgoing Webhooks
Enterprise Plan
Custom

Have a lot of agents, need an SLA or have other special requirements?

Contact vendor for detailed pricing.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Chatra Reviews

OVERALL RATING
4.8
Based on 251 Rating(s)
Rating Distribution
  • 246
  • 4
  • 1
  • 0
  • 0
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Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 14 January 2019)
Chatra

Pros: The design is beautiful and stands out. It is seamless to use.

Cons: No cons at this point - everything works great.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 January 2019)
Great way for us to talk with our customers on our website

Pros: I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Cons: I have nothing bad to say about Chatra, I will continue to use it in the future.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 17 December 2018)
Great any scale of companies wanting to be readily in chat contact with their customers.

Pros: The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Cons: There isn't anything that comes top of mind as needing to be improved on.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 13 December 2018)
Great Chat App

Pros: The mobile app works a lot better than others

Cons: It does name the conversation odd colors

...more
Robert R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 December 2018)
Chatra great free tool

Pros: Free option, allows customers to get direct help with any issues they may have.

Cons: That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour.

Overall: Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 10 December 2018)
Great for Communicating

Pros: My favorite thing about Chatra is the that you can store all your conversation history - we have more than one office and sometimes when things get hectic and we have meetings the information will be "forgotten" this is an amazing way to go back in and check all the facts and figures once things have calmed back down - it is a real life saver

Cons: The biggest issue I have is that there are a lot of other software companies that are very similar. I do personally like Chatra but since there are so many options it may be best to find the one that works for you budget-wise and for your needs.

Overall: We use this when we need to hold inter-office conferences when dealing with clients and sharing information but cannot physically be in the same location. We also will use it between employees when sensitive information needs to be discussed and we cannot speak freely within the office - i.e. if a client or customer is around

Vendor Response

by Chatra on December 11, 2018

Thank you, glad you like Chatra!

...more
ana F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 December 2018)
Basic chat program

Pros: The software is basic, but for a small business website is more than enough. Great value.

Cons: On the free version you can't put yourself offline automatically.

Vendor Response

by Chatra on December 11, 2018

Thanks for the review!

...more
Dawn M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 December 2018)
Great To Have But

Pros: I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons: The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Overall: Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Vendor Response

by Chatra on December 11, 2018

Thanks for the feedback! We'll try to make the part about agent accounts more clear.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 December 2018)
Easy to use

Pros: Chatra is easy to use at a reasonable price. You can talk to more than one customer at a time!

Cons: Sometimes notifications get lost in the mix.

Vendor Response

by Chatra on December 07, 2018

Thanks for the feedback!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 05 December 2018)
We love chatting with Chatra!

Pros: Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons: The only think I can think of is that it sometimes crashes (using the browser version).

Overall: Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Vendor Response

by Chatra on December 07, 2018

Thank you!

...more
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Questions on Chatra

ASK A QUESTION

Is there any free live chat software?

K
Answered by Kavya Rajagopal | 8 months ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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