What do you like best?
The integration with our CRM was quick and helps us track phone activity with clients,
It works with most modern browsers so I can use it almost anywhere,
Its quick to use so it is not bogging down your computer like some dedicated programs do.
Holds a large database for all your clients.
Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.
Very customisable so you are not angry because it's not behaving how you want it.
What do you dislike?
Nothing really that is not going to be fixed soon. Sometimes it does have an annoying bug that does not show the number for a client, but that is rare and easily worked around. That's about it. I would like also automated address look up when dealing with new clients so that I don;t have to manually add all the information in myself.
Recommendations to others considering the product:
Get someone competent to set things up with an actual user for best effect.
What problems are you solving with the product? What benefits have you realized?
The close link between departments and the ease of communication. Integration with Pipedrive our CRM was very easy and set up by myself. I am not an high level administrator! but still managed to navigate all the instructions easily. This could be really useful if you don't have a full time IT guy. Another benefit is the ticket system which we use for CS. It is proving very effective.