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About TalkDesk

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

Screenshots & Videos

Zendesk Callbar
Client Integration
Client Integration 1
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    100%
  • Momentum
    74%
  • Popularity
    96%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

TalkDesk Awards

TalkDesk Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

TalkDesk Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TalkDesk Pricing.

TalkDesk Alternatives

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TalkDesk Reviews

User Rating

4.4/5 (Based on 2,791 Ratings)

Ratings Distribution

  • Excellent

    67.6%
  • Very Good

    25.8%
  • Average

    4.6%
  • Poor

    1%
  • Terrible

    0.9%

Do You Use TalkDesk?

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TalkDesk User Reviews

Videos on TalkDesk

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TalkDesk FAQs

What is TalkDesk used for?

TalkDesk is Call Center Software. TalkDesk offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about TalkDesk features.

Does TalkDesk provide API?

Yes, TalkDesk provides API.

TalkDesk Contact

Vendor Details

San Francisco, California

Contact Details

+1 (888) 743-3044

https://www.talkdesk.com/

Social Media Handles

Grid Report for TalkDesk

Customers

IBM
Peloton
Stitch Fix
Wounded Warrior Project

TalkDesk Integrations

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