Home/Call Center Software/TalkDesk
Updated on: June 17, 2019
What is TalkDesk ?
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TalkDesk - Call Center Software : SaaSworthy.com
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TalkDesk

Call support solution with an enhanced ACD feature.
★★★★★
★★★★★
(939 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Features Show All Features

TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ +1 (888) 743-3044
Deployment SaaS/Web/Cloud Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Subscription
How much does TalkDesk cost ?
TalkDesk provides a custom pricing for their software.
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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TalkDesk Reviews

OVERALL RATING
4.5
Based on 939 Rating(s)
Rating Distribution
  • 859
  • 54
  • 13
  • 10
  • 3
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 23 May 2019)
"Talkdesk"

What do you like best?

I use Talkdest daily and its really fast and easy to use.

What do you dislike?

Sometimes you can not hear clients and stuck.

What problems are you solving with the product? What benefits have you realized?

I'm not having issues when I'm dealing with my clients so Talkdesk gives me this benefit.

...more
Rodrique D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 May 2019)
Excellent Software

Pros: It is fast, reliable, and can integrate into other software's that can enable you to be more efficient at work

Cons: Sometimes it crashes down, and does not function

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 May 2019)
"Phone system for small business call center"

What do you like best?

Talkdesk integration with Zendesk was seamless. The account managers really knew their stuff and were more than helpful. Our company felt really comfortable adding the system to our processes.

What do you dislike?

There are so many competitors and Talkdesk felt like all the other options out there were the same. Nothing truly stood out about what they offered outside their customer service.

What problems are you solving with the product? What benefits have you realized?

Our previous system was antiquated and cheap. Talkdesk allowed us to monitor calls, call length, and provide accurate numbers to determine the size of the customer service team.

...more
MaryJane C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 21 May 2019)
Great for Support and Good Salesforce Integration

Pros: This product provides great access for our Support team to service our clients by integrating with Salesforce to log calls, push notes to cases, and monitor productivity. They have good reporting in the app and great pre-built dashboards and datasets within Salesforce that are helpful off the shelf and pretty easy to customize for our needs.

Cons: The inbound functionality is robust but the outbound functionality lacks some of the bells and whistles we needed for our Sales team.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 May 2019)
"Pleasant experience with Talkdesk"

What do you like best?

The system is really easy to use, I can call every day different countries without any issue.

The communications are clear, so far I did not face any concerns during a call or other type of inconvenience

What do you dislike?

For my job I do not need to select the disposition, it will be faster for me to have a function avoiding this step, but it is not a problem.

Recommendations to others considering the product:

It is a good tool, it works perfectly if you need to make thousands of call per fay this is a really beneficial device.

What problems are you solving with the product? What benefits have you realized?

We are helping our customers to improve their English language.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 May 2019)
"TalkDesk In 3 Words - Easy, Appeasing, Elegant"

What do you like best?

How easy Talk Desk it to use!

How good that it looks and the design of it!

And last but not least, how the program flows.

What do you dislike?

To be honest, sometimes there is a glitch in the system and it sometimes takes a few seconds to fetch the data from the caller. It has been worked on since I have been using it because it seems to be happening less and less.

Recommendations to others considering the product:

If you're on the fence, get TalkDesk. It is a truly wonderful program to use!

What problems are you solving with the product? What benefits have you realized?

TalkDesk has empowered us to help customer out and get them the customer service that not only they want to hear, but what they need to hear. We help customers get their cars out of tows, get them discounts at garages, and even help businesses save money and keep track of expenses.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 17 May 2019)
"Less buggy than other options"

What do you like best?

It has less bugs than our past programs and it connects directly into salesforce, bugs are easily fixed by restarting talkdesk or logging in and out of salesforce

What do you dislike?

When i put a customer on hold, i hear the hold music as well. Managers and IT department unable to turn this off. No direct support line for the rare situation that talkdesk is down

Recommendations to others considering the product:

The biggest issue is that the user hears the hold music at the same time as the customer. This makes listening to things difficult when putting customers on hold

What problems are you solving with the product? What benefits have you realized?

there is less room for error when it comes to saving call recordings - we can also find them more easily if needed

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 17 May 2019)
Does the job with few bugs

Pros: It has less bugs than our old software, has decent quality and is more consistent

Cons: It plays hold music for both us and the customer and no one knows how to turn it off.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 May 2019)
"A Problem Solver"

What do you like best?

It's faster than other dialers i've worked with, much more secure and so easy to work with.

What do you dislike?

sometimes it took some time to sinc some info,

What problems are you solving with the product? What benefits have you realized?

I've been working with Talkdesk for almost a year, it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 May 2019)
"easy to use"

What do you like best?

It is very easy to use and has a friendly call bar with just a few options. Very easy to read the results too.

What do you dislike?

you need a very good connection, if not, with wifi is not working properly and, at the other side of the line, the hear you interrupted.

What problems are you solving with the product? What benefits have you realized?

counting time of calls, calls register and record. It is very easy to check the results and to understand them

...more
Read All Reviews

Videos on TalkDesk Youtube Official Channel

TalkDesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

TalkDesk Screenshots

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screenshots
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Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots

TalkDesk Awards

Questions on TalkDesk

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Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD