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Updated on: August 19, 2022
TalkDesk - Call Center Software
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Official Website Call support solution with an enhanced ACD feature.
(3,656 Ratings) Write Review

What is TalkDesk and how does it work?

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Awards

TalkDesk Features Show All Features

TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / +1 (888) 743-3044
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

TalkDesk Pricing

Pricing ModelQuotation Based
CX Cloud Professional
Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Industry's deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 80+ AppConnect partners
  • Mood Sentiment
  • Guardian Standard
  • Connections Standard

Add-ons

  • AI Trainer
  • Omnichannel
  • Workforce Management
  • Quality Management
  • QM Assist
  • Speech Analytics
  • Virtual Agent
  • Guide
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
  • Proxy
  • Screen Recording
CX Cloud Professional Plus
Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

  • Includes features of CX Cloud Professional plan, plus
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • CSAT SMS Surveys
  • Studio Functions
  • Includes features of Add-ons
CX Cloud Enterprise
Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

  • Includes features of CX Cloud Professional Plus plan, plus
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Includes features of Add-ons
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Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TalkDesk pricing.

TalkDesk Alternatives TalkDesk Alternatives

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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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TalkDesk vs Zendesk Talk
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TalkDesk vs Salesforce
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(5374 RATINGS)
Freshdesk A cloud-based customer support software that offers all in one solution for business needs to... read more
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TalkDesk vs Freshdesk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CloudTalk
(768 RATINGS)
CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more
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TalkDesk vs CloudTalk

TalkDesk Reviews

OVERALL RATING
4.4
Based on 3,656 Rating(s)
Rating Distribution
  • 68 %
  • 25.9 %
  • 4.4 %
  • 0.9 %
  • 1 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on TalkDesk

What is Talkdesk?
What is Talkdesk?
Talkdesk Explainer
Talkdesk Outbound Dialer

TalkDesk Screenshots

Zendesk Callbar
Client Integration
Client Integration 1
Client Integration 2
Client Integration 3
Zendesk Callbar
Zendesk Callbar
Client Integration
Client Integration 1
Client Integration 2
Client Integration 3

TalkDesk FAQs

TalkDesk is Call Center Software. TalkDesk offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about TalkDesk features.

Yes, TalkDesk provides API.

Articles on TalkDesk

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Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
read more
DOWNLOAD
by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD

Customers

IBM
IBM
Peloton
Peloton
Stitch Fix
Stitch Fix
Wounded Warrior Project
Wounded Warrior Project

TalkDesk Integration

98%
Intercom
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Slack
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LiveChat
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Salesforce
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com