Home/Call Center Software/TalkDesk
Updated on: January 15, 2021
What is TalkDesk ?
TalkDesk - Call Center Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Call support solution with an enhanced ACD feature.
(2,930 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

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TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / +1 (888) 743-3044
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Quotation Based
Professional
Custom

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Self-service SDK
  • Industry’s deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 50+ AppConnect partners

Add-ons

  • Omnichannel
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Virtual Agent
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
Professional Plus
Custom

Features

  • Includes all the Features of Professional Plan, plus
  • SMS CSAT surveys
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • Add-ons
Enterprise
Custom

Features

  • Includes all the Features of Professional Plus Plan, plus
  • Unlimited call recording
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Add-ons
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

TalkDesk FAQs

TalkDesk is Call Center Software. TalkDesk offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about TalkDesk features.

TalkDesk provides a custom pricing for their software.

Learn more about TalkDesk pricing.

No, TalkDesk does not offer a free plan.

Learn more about TalkDesk pricing.

Yes, TalkDesk provides API.

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TalkDesk Reviews

OVERALL RATING
4.5
Based on 2,930 Rating(s)
Rating Distribution
  • 66.3 %
  • 26.9 %
  • 4.7 %
  • 0.9 %
  • 0.7 %
SHARE YOUR EXPERIENCE Write a Review
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Mona Thea DSource : g2crowd.com
(Reviewed on 24 November 2020)
"Talkdesk is User-friendly."

What do you like best?

What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that, since we are Multifamily, we are using different contact number based from the specific provider, Talkdesk offers to use different number within the same screen.

What do you dislike?

What I dislike about Talkdesk is that the randomness of it on sending the incoming call to the available agent. Just to give an example, I recently logged in and made myself available but the incoming call will still be sent to my queue even though there is another agent that has been available for a while now. On the other hand, sometimes the incoming call will be sent to the highest available agent. You'll never really know.

Recommendations to others considering the product:

What I recommend is that Hopefully it will have a fixed or systematized distribution of calls per agent available.

What problems are you solving with the product? What benefits have you realized?

As a call center technical support, we are using Talkdesk to communicate with our clients. Benefits that I can see while using this is that we can use different numbers based from the provider since again, we are Multifamily. Also, we cannot ignore Misdirect calls, I just wanted to commend Talkdesk for the smooth transfer of calls.

...more
Gary GSource : g2crowd.com
(Reviewed on 24 November 2020)
"Easy to use and reliable - what more do you want?"

What do you like best?

The user interface is super simple and transparent. Easy to use always!

What do you dislike?

No downsides as far as a user interface is concerned, strong software all around.

Recommendations to others considering the product:

If you're looking for a cutting edge software that allows all users to EASILY do their work, this is it. Complete 360 Support whenever you need, and always reliable.

What problems are you solving with the product? What benefits have you realized?

We use this software to track activity - very easy to do , helps drive efficiency in our workplace.

...more
Raymond FSource : g2crowd.com
(Reviewed on 24 November 2020)
"Talkdesk Review"

What do you like best?

Talkdesk navigation is very user friendly, easy to use and understand. Specially if you're training new hires, they will be able to understand the interface much faster. From my personal experience as a previous new hire, learning how to navigate talkdesk only took a few tips then were able to navigate the interface freely and were able to teach other new hires as well and giving out pointers on how to use talkdesk.

What do you dislike?

None. The interface is very user friendly and easy to use and understand. Having a supervisor access, I can see clearly the status of my other teammates and can see calls in queue and were able to plan ahead regarding on our work in order to provide a very high passing Service Level to our client.

Recommendations to others considering the product:

I personally recommend Talkdesk on my friends that works on BPO industries so they can use it on their work and will lessen the time to train new hires in receiving calls from clients.

What problems are you solving with the product? What benefits have you realized?

I'm receiving phone calls from End Users and was able to reach out to them to help them with their concerns regarding connectivity issues.

...more
Danny VelasquezSource : trustpilot.com
(Reviewed on 13 October 2020)
Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

...more
DianaSource : trustpilot.com
(Reviewed on 01 October 2020)
Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

...more
Maria Jose TSource : g2crowd.com
(Reviewed on 30 September 2020)
"User friendly!"

What do you like best?

The app is really easy to use, sound quality is very good, easy to transfer calls between colleagues, if you have the app integrated with Salesforce your call will be documented, you can go back to a list of your calls and check for any missing details. Great and efficient customer service.

What do you dislike?

I don't have any complaints about the service.

Recommendations to others considering the product:

If you want to have a reliable tool for a good price and user-friendly I will totally recommend you using Taldesk.

What problems are you solving with the product? What benefits have you realized?

Inbound and outbound calls for technical support, easy to make, receive, and transfer calls. I document all my calls and then I can go back to listen to them with the salesforce integration.

...more
Mahmoud BSource : g2crowd.com
(Reviewed on 16 September 2020)
"Efficient Tool for Remote teams"

What do you like best?

The tool provide easy and efficient management of incoming and outbound calls

What do you dislike?

The reporting tool have an opportunity for improvement

Recommendations to others considering the product:

Very recommendable if you do not have a specific role of tool manager as it does not require extensive knowledge.

A good option for remote teams and teams working in different countries

Use the technical support as much as you can, they offer great service

Talkdesk has a good customer approach that allows direct channels and ensure that the customer relation evolves in the right direction

What problems are you solving with the product? What benefits have you realized?

As we are a team working from different countries, remote and in-office, we needed a tool that require minimum installation, and is not hardware dependent. Talkdesk provided that

...more
User in UtilitiesSource : g2crowd.com
(Reviewed on 14 September 2020)
"Talkdesk"

What do you like best?

Click to dial for ease of use and the quickness on the part of Talk desk technical support if there is ever an issue.

What do you dislike?

I haven't noticed anything in particular, I also do not have anything to compare it to.

What problems are you solving with the product? What benefits have you realized?

I did not implement Talkdesk within our organization, I'm just a user for it.

...more
Stilian TSource : g2crowd.com
(Reviewed on 14 September 2020)
"Talkdesk for day to day communication with clients"

What do you like best?

The integration with our CRM was quick and helps us track phone activity with clients,

It works with most modern browsers so I can use it almost anywhere,

Its quick to use so it is not bogging down your computer like some dedicated programs do.

Holds a large database for all your clients.

Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.

Very customisable so you are not angry because it's not behaving how you want it.

What do you dislike?

Nothing really that is not going to be fixed soon. Sometimes it does have an annoying bug that does not show the number for a client, but that is rare and easily worked around. That's about it. I would like also automated address look up when dealing with new clients so that I don;t have to manually add all the information in myself.

Recommendations to others considering the product:

Get someone competent to set things up with an actual user for best effect.

What problems are you solving with the product? What benefits have you realized?

The close link between departments and the ease of communication. Integration with Pipedrive our CRM was very easy and set up by myself. I am not an high level administrator! but still managed to navigate all the instructions easily. This could be really useful if you don't have a full time IT guy. Another benefit is the ticket system which we use for CS. It is proving very effective.

...more
Kyle WSource : g2crowd.com
(Reviewed on 13 September 2020)
"Great Communication tool for your business"

What do you like best?

The simplicity and ease of use is one of the best parts of this tool, which requires almost no training to begin using.

What do you dislike?

The call bar application would be more useful with a little more functionality, like call log, texts, call waiting and video calls.

What problems are you solving with the product? What benefits have you realized?

In our organization it is used for communication between clients, vendors, and between departments within our company. The fact that is works in out hardware we already own makes it a convenience as well.

...more
Read All Reviews

Videos on TalkDesk

What is Talkdesk?
What is Talkdesk?
Talkdesk Explainer
Talkdesk Outbound Dialer

TalkDesk Screenshots

Zendesk Callbar
Client Integration
Client Integration 1
Client Integration 2
Client Integration 3
Zendesk Callbar
Zendesk Callbar
Client Integration
Client Integration 1
Client Integration 2
Client Integration 3

Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
read more
DOWNLOAD
by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD

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