TalkDesk is Call Center Software. TalkDesk offers the following functionalities:
- Auto Call Recording
- IVR Support
- Queue Management (Calls)
- Inbound Call Center
- Outbound Call Center
Learn more about TalkDesk features.
An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||San Francisco, CA/ +1 (888) 743-3044|
|Deployment||SaaS/Web/Cloud||Category||Call Center Software|
Flexible contact center for growing teams
Contact the vendor for the detailed pricing
Contact vendor for the detailed pricing and custom quote
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Yes, TalkDesk provides API.
Talkdesk is pretty sweet! I love that I can contact my clients without having to use a desk phone.
We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don't reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable & robust platform we value that experience that we've had with them over the years higher than any proposed value a competitor might offer.
Talkdesk has been amazing, their support staff is always really helpful, have had very few issues with this product I would really recommend any organization to go with talkdesk.
A really useful tool for your daily work at the office. It is easy to use, helpful and it has all what you can need and even more.
TalkDesk is the best! Easy to use and can be used virtually anywhere. Login from the office, home, or even on the road. As long as you have an internet connection, you can use TalkDesk. I've even used the software during a hurricane evacuation working off my mobile hot spot.
It makes my day easier! I really like that I can log my calls to my customers directly from Talkdesk to Salesforce. It helps me to avoid double-logging and saves me time.
Talkdesk is an excellent tool for daily activities, it helps by integrating all duties in one program, letting you manage your time in a more efficient manner. This is the best program I've ever used and I think it's the most friendly program ever! Ana C.
The integration with Salesforce is a lifesaverTalkdesk essential for our team. Contacts are recognized quickly which allows us to have 3-4 seconds as to get ahead of the inbound call. Occasional restart of the App is necessary but less than other apps.- Brooke Smith
I love work with talkdesk! The app is easy to use, and the features can be accessed quickly. It occasionally lags, but is a very easy fix!
Talkdesk helps me to organize a large client contact database as well as refer back to accounts and conversations as necessary.