An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA/ +1 (888) 743-3044|
|Deployment||SaaS/Web/Cloud||Category||Call Center Software|
Flexible contact center for growing teams
Contact the vendor for the detailed pricing
Contact vendor for the detailed pricing and custom quote
Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
I love the audio feedback and support that is done through talkdesk.
It will automatically show as active, so I get random calls.
You can download the calls to make it easier to listen if needed to go offline. This is great if you need to travel to multiple locations.
It is a great way to follow the agents chats with our advertiser.
I like the ease of use of the software and being able to view by agent name easily as well as listening to the call immediately in the browser without downloading the audio and having to use another program.
Since I have started using Talkdesk, I have not seen any issues.
As a Client Analyst, we are able to find and review calls in an efficient way since the layout is easy to use and understand.
Website layout is easy to navigate, filter options allow you to view specific users.
Talkdesk extension can switch auxes occasionally.
Dark mode for the website.
Talkdesk allows me to quickly set up a call, and resolve issues over the phone rather than chat.
What I like best is it keeps record of the calls I've made and easy to navigate
I forget I have to refresh to see my latest call
None at the moment I love how it functions as is.
Being able to reach out to a client directly over the phone helps cut out confusion that happens with chat support. Talk desk helps simplify business for us.
I've been using Talkdesk for six months and have found it to be a simple, unobtrusive way to make inbound and outbound calls in a secure infrastructure.
There are occasional glitches and graphical bugs. Call statuses not updating properly, etc.
Simple, and clean inbound/outbound system. Perhaps not the most robust, but certainly reliable.
A simple, clean way to make outbound and receive (and archive) inbound calls.
The backbone of a call center.
Multiple lines and clear call quality make it easy for multiple users to use the same number!
The search feature can be finicky if the spaces are in the number you are trying to look up in call history.
Remote employees who need to use the same phone numbers.
The opportunity to seamlessly contact different clients at a touch of a button.
I would like to choose different color designs for the dialer.
Talk desk allows us to hold different numbers per user so that efficiency is greater when connecting with different types of clients.
Very good service, I am using TalkDesk daily and is a very good product.
Nothing, I like everything. A good product
Salesforce Integration, reliability, easy-to-use for end users
Salesforce integration customization, native reporting capabilities
Salesforce Integration, strong Telephony Tool
Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.
We switched to Talkdesk a couple of years ago for our services side of the house and I can say it's one of the best system operation decisions we've made. Talkdesk offers a reliable system that is user friendly, which helps minimize bad client experiences. Their reporting is easy to use and allows you to quickly report on agent stats, helping you keep them accountable. They're constantly innovating new and improved features and listen to suggestions made by their customers. We've also had great experiences with their staff and support team. Always there to answer questions, no matter how big or small. -MHavers
We've been working with Talkdesk to come up with a way to have an agent logged into more than one rotation at a time. Not having a way to do this has added some complications to our workflow, but Talkdesk has been great about working with us to come up with a solution!
Solving for a way to have an agent in more than one rotation at a time. Benefits we've realized is having a system that is easy to use has helped prevent customer disruptions.