Home/Call Center Software/TalkDesk
Updated on: February 21, 2019
What is TalkDesk ?
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TalkDesk - Call Center Software : SaaSworthy.com
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TalkDesk

Call support solution with an enhanced ACD feature.
★★★★★
★★★★★
(290 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Features Show All Features

TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ +1 (888) 743-3044
Deployment SaaS/Web/Cloud Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Subscription
How much does TalkDesk cost ?
TalkDesk provides a custom pricing for their software.
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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TalkDesk Reviews

OVERALL RATING
4.3
Based on 290 Rating(s)
Rating Distribution
  • 242
  • 29
  • 7
  • 9
  • 3
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
"Great product"

What do you like best?

The system works great when it actually works

What do you dislike?

Sometimes they system disconnects from salesforce

What business problems are you solving with the product? What benefits have you realized?

Reaching out to customers and easy to use

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
"User friendly, efficient, awesome"

What do you like best?

I really enjoy how easy to digest this system is, you don't have to be a rocket scientist to know what is going on within your call queue.

What do you dislike?

So far there are no dislikes, only complaint would be that the statuses experience delays at times and don't update accordingly.

What business problems are you solving with the product? What benefits have you realized?

We are able to transfer calls, take calls, and stay in communication throughout the day between both of our offices even though one is over seas.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
"Good Tool for large business's"

What do you like best?

The software works great most of the time. It is a great experience. When I need to use it, It usually works. Between the app, callbar, salesforce and the website, there are always sync issues but after spending a lot of time trying to fix it with the support I think it is working great.

What do you dislike?

Sync issues with Salesforce occasionally

Recommendations to others considering the product

It works great every time.

What business problems are you solving with the product? What benefits have you realized?

calling clients. Helps manage quality and allows mobility.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
"Easy, efficient platform!"

What do you like best?

Talkdesk has really improved in the last 2 months! Very easy to use, and no technical issues!

What do you dislike?

Talkdesk used to have login issues, but they have been improved.

What business problems are you solving with the product? What benefits have you realized?

Retailer customer service and sales. Calls are able to be listened to and reviewed

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
"Effective Tool"

What do you like best?

I like how Talkdesk easily tracks my call activity in Salesforce and allows me to listen to calls months later.

What do you dislike?

Sometimes connectivity to salesforce can be a little spotty.

What business problems are you solving with the product? What benefits have you realized?

To track calls as an Account Manager and auto dial from Salesforce accounts.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 11 February 2019)
"Great for busy call centers!"

What do you like best?

I love the ability to re-listen to calls and customize the main page to my personal styles.

What do you dislike?

Sometimes we forget that our high volume greeting is turned on. This is user error, however, it would be great to get a popup notification or sidebar that shows which greeting is in use for admins.

Recommendations to others considering the product

Definitely give it a try and really play with the features!

What business problems are you solving with the product? What benefits have you realized?

We handle a lot of different calls and cases throughout the workday. One of the many benefits however it being able to listen to a call as many times as needed. We have a specific team who handles sensitive cases and need to thoroughly document their call, and this is a great help for our newer team members.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 02 February 2019)
"Talkdesk is a reliable platform!"

What do you like best?

Talkdesk is user-friendly and allows our specialists to navigate the website easily and efficiently. Beyond that, Talkdesk is a great business tool as it allows us to monitor our service level-agreements and track busy days.

What do you dislike?

One feature I wish Talkdesk had was a tool or report that would allow team leaders to identify who ended a phone conversation (the specialist or the end-user)

What business problems are you solving with the product? What benefits have you realized?

We are solving ways to better staff our shifts in a way that can manage the incoming volume. We can see when throughout the day and which days of the week are the busiest to better prepare for the volume.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 29 January 2019)
" great work tool"

What do you like best?

I like the ease of handling fast actions. The attendance of my team has become more agile and helps to solve the cases. I deal day to day with their support, really helpful and with lots of skills.

What do you dislike?

I would like the callbar to issue a stronger alert when the agent status changed or the internet connection dropped.

Recommendations to others considering the product

take some time to get to know the tool and all the benefits it has, especially on the side of an administrator. It's a really rich tool.

What business problems are you solving with the product? What benefits have you realized?

I like admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent. I can pinpoint production issues and work avoidance because of Talkdesk reporting.

...more
Max S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 28 January 2019)
Great softphone \ telephony SaaS for SMBs and startups

Pros: - Ability to add numbers from various countries

- Visual IVR builder

- Decent audio quality

- Lots of features

Cons: - It's not that easy to integrate Talkdesk into existing ecosystem (e.g. to make IVR pass digits to an in-house solution and then make a transition based on that system's response)

Overall: Great option for multi-line multi-lang customer service, sales and tech support lines.

One-stop-shop that includes landline numbers provider, traffic and the softphone solution.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 26 January 2019)
"Great Service, A Must Use Tool"

What do you like best?

Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.

What do you dislike?

Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.

What business problems are you solving with the product? What benefits have you realized?

Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.

...more
Read All Reviews

Videos on TalkDesk Youtube Official Channel

TalkDesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

TalkDesk Screenshots

screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots

TalkDesk Awards

Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
read more
DOWNLOAD
by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com