An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA/ +1 (888) 743-3044|
|Deployment||SaaS/Web/Cloud||Category||Call Center Software|
Flexible contact center for growing teams
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
I use Talkdest daily and its really fast and easy to use.
Sometimes you can not hear clients and stuck.
I'm not having issues when I'm dealing with my clients so Talkdesk gives me this benefit.
Pros: It is fast, reliable, and can integrate into other software's that can enable you to be more efficient at work
Cons: Sometimes it crashes down, and does not function
Talkdesk integration with Zendesk was seamless. The account managers really knew their stuff and were more than helpful. Our company felt really comfortable adding the system to our processes.
There are so many competitors and Talkdesk felt like all the other options out there were the same. Nothing truly stood out about what they offered outside their customer service.
Our previous system was antiquated and cheap. Talkdesk allowed us to monitor calls, call length, and provide accurate numbers to determine the size of the customer service team.
Pros: This product provides great access for our Support team to service our clients by integrating with Salesforce to log calls, push notes to cases, and monitor productivity. They have good reporting in the app and great pre-built dashboards and datasets within Salesforce that are helpful off the shelf and pretty easy to customize for our needs.
Cons: The inbound functionality is robust but the outbound functionality lacks some of the bells and whistles we needed for our Sales team.
The system is really easy to use, I can call every day different countries without any issue.
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
For my job I do not need to select the disposition, it will be faster for me to have a function avoiding this step, but it is not a problem.
It is a good tool, it works perfectly if you need to make thousands of call per fay this is a really beneficial device.
We are helping our customers to improve their English language.
How easy Talk Desk it to use!
How good that it looks and the design of it!
And last but not least, how the program flows.
To be honest, sometimes there is a glitch in the system and it sometimes takes a few seconds to fetch the data from the caller. It has been worked on since I have been using it because it seems to be happening less and less.
If you're on the fence, get TalkDesk. It is a truly wonderful program to use!
TalkDesk has empowered us to help customer out and get them the customer service that not only they want to hear, but what they need to hear. We help customers get their cars out of tows, get them discounts at garages, and even help businesses save money and keep track of expenses.
It has less bugs than our past programs and it connects directly into salesforce, bugs are easily fixed by restarting talkdesk or logging in and out of salesforce
When i put a customer on hold, i hear the hold music as well. Managers and IT department unable to turn this off. No direct support line for the rare situation that talkdesk is down
The biggest issue is that the user hears the hold music at the same time as the customer. This makes listening to things difficult when putting customers on hold
there is less room for error when it comes to saving call recordings - we can also find them more easily if needed
Pros: It has less bugs than our old software, has decent quality and is more consistent
Cons: It plays hold music for both us and the customer and no one knows how to turn it off.
It's faster than other dialers i've worked with, much more secure and so easy to work with.
sometimes it took some time to sinc some info,
I've been working with Talkdesk for almost a year, it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.
It is very easy to use and has a friendly call bar with just a few options. Very easy to read the results too.
you need a very good connection, if not, with wifi is not working properly and, at the other side of the line, the hear you interrupted.
counting time of calls, calls register and record. It is very easy to check the results and to understand them