Home/Call Center Software/TalkDesk
Updated on: November 12, 2019
What is TalkDesk ?
TalkDesk - Call Center Software : SaaSworthy.com
View Gallery
81%

TalkDesk

Call support solution with an enhanced ACD feature.
(555 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Features Show All Features

TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ +1 (888) 743-3044
Deployment SaaS/Web/Cloud Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Subscription
How much does TalkDesk cost ?
TalkDesk provides a custom pricing for their software.
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Ask the Community View Community

TalkDesk Alternatives TalkDesk Alternatives

98%
(80 RATINGS)
Five9
Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three...
Visit Website
98%
(377 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
85%
(22 RATINGS)
CallHippo
CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to...
Visit Website
83%
Zendesk Talk
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your...
Visit Website
81%
(7 RATINGS)
Voiptime
Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive...
Visit Website
74%
(5 RATINGS)
Knowlarity
Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech...
Visit Website
73%
(194 RATINGS)
Dixa
Dixa is a customer service tool for companies that aim to provide their customers with simple, unified, and engaging customer service. It functions as an...
Visit Website
68%
(68 RATINGS)
CloudTalk
CloudTalk software is a Call Center software used to enhace your phone system for sales and customer service teams. Create customized Call Queues and Send...
Visit Website
53%
(17 RATINGS)
3CLogic
3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides...
Visit Website
41%
(17 RATINGS)
Twilio Flex
Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and...
Visit Website

TalkDesk Reviews

OVERALL RATING
4.4
Based on 555 Rating(s)
Rating Distribution
  • 495
  • 42
  • 12
  • 3
  • 3
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Talkdesk Review"

What do you like best?

I love the audio feedback and support that is done through talkdesk.

What do you dislike?

It will automatically show as active, so I get random calls.

Recommendations to others considering the product:

You can download the calls to make it easier to listen if needed to go offline. This is great if you need to travel to multiple locations.

What problems are you solving with the product? What benefits have you realized?

It is a great way to follow the agents chats with our advertiser.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Easy to Use"

What do you like best?

I like the ease of use of the software and being able to view by agent name easily as well as listening to the call immediately in the browser without downloading the audio and having to use another program.

What do you dislike?

Since I have started using Talkdesk, I have not seen any issues.

What problems are you solving with the product? What benefits have you realized?

As a Client Analyst, we are able to find and review calls in an efficient way since the layout is easy to use and understand.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"User friendly"

What do you like best?

Website layout is easy to navigate, filter options allow you to view specific users.

What do you dislike?

Talkdesk extension can switch auxes occasionally.

Recommendations to others considering the product:

Dark mode for the website.

What problems are you solving with the product? What benefits have you realized?

Talkdesk allows me to quickly set up a call, and resolve issues over the phone rather than chat.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"So easy to use, love it "

What do you like best?

What I like best is it keeps record of the calls I've made and easy to navigate

What do you dislike?

I forget I have to refresh to see my latest call

Recommendations to others considering the product:

None at the moment I love how it functions as is.

What problems are you solving with the product? What benefits have you realized?

Being able to reach out to a client directly over the phone helps cut out confusion that happens with chat support. Talk desk helps simplify business for us.

...more
Source : g2crowd.com
(Reviewed on 30 July 2019)
"Talkdesk: Makes communicating with clients a breeze"

What do you like best?

I've been using Talkdesk for six months and have found it to be a simple, unobtrusive way to make inbound and outbound calls in a secure infrastructure.

What do you dislike?

There are occasional glitches and graphical bugs. Call statuses not updating properly, etc.

Recommendations to others considering the product:

Simple, and clean inbound/outbound system. Perhaps not the most robust, but certainly reliable.

What problems are you solving with the product? What benefits have you realized?

A simple, clean way to make outbound and receive (and archive) inbound calls.

The backbone of a call center.

...more
Source : g2crowd.com
(Reviewed on 29 July 2019)
"Great call quality "

What do you like best?

Multiple lines and clear call quality make it easy for multiple users to use the same number!

What do you dislike?

The search feature can be finicky if the spaces are in the number you are trying to look up in call history.

What problems are you solving with the product? What benefits have you realized?

Remote employees who need to use the same phone numbers.

...more
Source : g2crowd.com
(Reviewed on 29 July 2019)
"Excellent Platform !"

What do you like best?

The opportunity to seamlessly contact different clients at a touch of a button.

What do you dislike?

I would like to choose different color designs for the dialer.

What problems are you solving with the product? What benefits have you realized?

Talk desk allows us to hold different numbers per user so that efficiency is greater when connecting with different types of clients.

...more
Source : g2crowd.com
(Reviewed on 29 July 2019)
"Very good service"

What do you like best?

Very good service, I am using TalkDesk daily and is a very good product.

What do you dislike?

Nothing, I like everything. A good product

What problems are you solving with the product? What benefits have you realized?

Call everywhere

...more
Source : g2crowd.com
(Reviewed on 28 July 2019)
"Great overall Telephony Tool"

What do you like best?

Salesforce Integration, reliability, easy-to-use for end users

What do you dislike?

Salesforce integration customization, native reporting capabilities

Recommendations to others considering the product:

Salesforce Integration, strong Telephony Tool

What problems are you solving with the product? What benefits have you realized?

Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.

...more
Source : g2crowd.com
(Reviewed on 27 July 2019)
"Works great for our teams "

What do you like best?

We switched to Talkdesk a couple of years ago for our services side of the house and I can say it's one of the best system operation decisions we've made. Talkdesk offers a reliable system that is user friendly, which helps minimize bad client experiences. Their reporting is easy to use and allows you to quickly report on agent stats, helping you keep them accountable. They're constantly innovating new and improved features and listen to suggestions made by their customers. We've also had great experiences with their staff and support team. Always there to answer questions, no matter how big or small. -MHavers

What do you dislike?

We've been working with Talkdesk to come up with a way to have an agent logged into more than one rotation at a time. Not having a way to do this has added some complications to our workflow, but Talkdesk has been great about working with us to come up with a solution!

What problems are you solving with the product? What benefits have you realized?

Solving for a way to have an agent in more than one rotation at a time. Benefits we've realized is having a system that is easy to use has helped prevent customer disruptions.

...more
Read All Reviews

Videos on TalkDesk Youtube Official Channel

TalkDesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

TalkDesk Screenshots

screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots

Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
read more
DOWNLOAD
by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD