Home/Call Center Software/TalkDesk
Updated on: April 20, 2019
What is TalkDesk ?
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TalkDesk - Call Center Software : SaaSworthy.com
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TalkDesk

Call support solution with an enhanced ACD feature.
★★★★★
★★★★★
(709 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Features Show All Features

TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA/ +1 (888) 743-3044
Deployment SaaS/Web/Cloud Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Subscription
How much does TalkDesk cost ?
TalkDesk provides a custom pricing for their software.
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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TalkDesk Reviews

OVERALL RATING
4.4
Based on 709 Rating(s)
Rating Distribution
  • 638
  • 46
  • 12
  • 10
  • 3
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Taylor R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Talkdesk

Pros: The software integrates great with our CRM and keeping track of total calls.

Cons: Sometimes it can freeze but customer support is great within the company to get it back up and running.

...more
Alexis C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
talkdesk review

Pros: The clean layout and the statistics available on the platform.

Cons: you have to be on the report screen to accept calls, sometimes I am on the sentiment screen and would like to accept the calls but I have to scroll all the way up and go back on reporting to accept the call which makes my call answering time longer

Overall: Talkdesk is a vital tool for my work

...more
amrit p.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Talkdesk User

Pros: Simple to configure.

Excellent realtime support.

Cons: better integration with salesforce will help to compete with CTI.

Overall: very pleased. works as expected. will recommend.

...more
Long D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Great Product

Pros: This software is simple to use and reliable

Cons: Call bar can be integrated better with salesforce

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"TalkDesk to us from 0 to 100 (real quick)"

What do you like best?

Very easy set-up and customization. Getting started with TalkDesk was a painless process with the help of a implementation specialist. Training for my support team was minimal as the interface is so lightweight. Connection with Zendesk was straightforward and allows us to capture key metrics in both systems. The best thing, is definitely the access admins have to fine-tune their TalkDesk instance as their business needs change (even in a moment to moment basis).

What do you dislike?

I've hit very few roadblocks with TalkDesk. I would like to have an easier way to temporarily suspend our phone service, though this feature is easy enough to configure in the TalkdDesk interface via 'business hour' schedule.

Recommendations to others considering the product

Use an implementation specialist.

What business problems are you solving with the product? What benefits have you realized?

We came to TalkDesk from a pair of handset phones passed from one support agent to another, so TalkDesk has literally solved all of our phone issues. We find that 1/3 of our customer support request per week are via phone, so having a system that can queue call, allow for callbacks, etc. with a diverse team of agents working on-site or remote is key.

...more
Brady J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
Super easy to use/train on but would like better Salesforce Integration

Pros: Really easy to use and get users trained on.

Cons: Better integrations set up with Salesforce Service Cloud to track more data from talk desk.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
"Talkdesk - A must have tool for all customer service centre"

What do you like best?

We've been with Talkdesk for about 4 years now and in that time they've grown extensively. Each year, their platform gets better and better and provides agents and managers with better tools in order to analyse the statistics of both the department and an individual agent. They're a very innovative and collaborative company that listens to the feedback we provide them. As previously mentioned, there are releases fairly often for improvements. The software is also extremely reliable and offers a good help desk service in case of need. Additionally, I find the user interface to be very user-friendly. We must say that we also love their Google Chrome extension.

What do you dislike?

There has been a couple of issues in the past in which integrations with Zendesk is lacks a bit of reliability. We had cases where there were some dropped calls from time to time and then tagging these dropped calls as missed. Basically, these issues were a bit of an issue when reporting our team's performance. We were having trouble understanding where all these dropped calls were coming from. In their defence, I must say that this issue has been much more reliable over the past year.

Recommendations to others considering the product

Definitely a must for any company looking for a software to handle their customer's inquiries. Talkdesk is by far one of the top contenders out there and will meet all of your needs.

What business problems are you solving with the product? What benefits have you realized?

We use Talkdesk to answer our customer's numerous requests. I love the reporting tool and the interface that I can share with the team. It makes it easier to explain to them our business needs when we can show them proper statistics. The tool is also very user-friendly and we can integrate a new agent to the tool fairly quickly. Finally, the fact that it is cloud-base doesnt require any download or installs. We find this very helpful for us as we have many agents login in from various workplaces.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
Ease and Fluidity

Pros: Talk Desk's ease of use is amazing and super intuitive. The product along with solid internet connection makes speaking with customers and partners easy but also very reliable. Teaching around this product is one of the most straight forward lessons and agents pick it up (literally) in seconds. Finally, the integration of this product and features make it super valuable to the user.

Cons: There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

Overall: Absolutely Wonderful!

...more
Julia Z.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
Pros and Cons

Pros: Transparency ( Able to review the scores of others)

Analyze my own stats

Cons: Connection problems happen too often.

Not able to choose which call to answer.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
"Awesome!"

What do you like best?

Talk Desk is easy to use and intigrates nicely with our systems

What do you dislike?

Nothing at all, it was all good and as I expected.

What business problems are you solving with the product? What benefits have you realized?

We are able to call more people, be faster and are more efficient with TalkDest.

...more
Read All Reviews

Videos on TalkDesk Youtube Official Channel

TalkDesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

TalkDesk Screenshots

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screenshots
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Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots

TalkDesk Awards

Questions on TalkDesk

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Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com