Home/Call Center Software/TalkDesk
Updated on: August 8, 2020
What is TalkDesk ?
TalkDesk - Call Center Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Call support solution with an enhanced ACD feature.
(1,036 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Awards

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Fastest Growing
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TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / +1 (888) 743-3044
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Quotation Based
Professional
Custom

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Self-service SDK
  • Industry’s deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 50+ AppConnect partners

Add-ons

  • Omnichannel
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Virtual Agent
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
Professional Plus
Custom

Features

  • Includes all the Features of Professional Plan, plus
  • SMS CSAT surveys
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • Add-ons
Enterprise
Custom

Features

  • Includes all the Features of Professional Plus Plan, plus
  • Unlimited call recording
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Add-ons
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

TalkDesk FAQs

TalkDesk is Call Center Software. TalkDesk offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about TalkDesk features.

TalkDesk provides a custom pricing for their software.

Learn more about TalkDesk pricing.

No, TalkDesk does not offer a free plan.

Learn more about TalkDesk pricing.

Yes, TalkDesk provides API.

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TalkDesk Reviews

OVERALL RATING
4.4
Based on 1,036 Rating(s)
Rating Distribution
  • 913
  • 88
  • 25
  • 4
  • 6
SHARE YOUR EXPERIENCE Write a Review
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JennySource : trustpilot.com
(Reviewed on 23 July 2020)
Great service

Easy to use anywhere, all you need is Wi-Fi. So much more convenient than having a desk number and mobile number

...more
Rachel ScSource : trustpilot.com
(Reviewed on 23 July 2020)
Our dream phone partner!

We have been working with Talkdesk for around 18 months now, and are delighted with their service and the product. Their support team are super responsive every time you have a question, and have been great in assisting us with some custom configurations on our account. It was very easy to integrate Talkdesk with our existing systems, which means our agents find it easier than ever to solve phone queries. We also love the very customisable IVR, and the recent updates to the reporting section are a real value-add. I would definitely recommend Talkdesk as a phone provider!

...more
Gerardo RSource : trustpilot.com
(Reviewed on 22 July 2020)
Easy to Use, Easy to Implement & As Complex as You Need It

TalkDesk has been by far the most comprehensive as well as the easiest tool to implement of all the Technical Support Tools I've had to implement over the course of a decade. We use the Tool to manage multiple phones as well as in multiple regions. It's integration with email and out ticketing system makes management of the tool just a completely automated process. We couldn't ask for a better tool to manage our calls.

...more
TimothySource : trustpilot.com
(Reviewed on 22 July 2020)
It just works

It just works. Plan and Simple. The UI is easy to use, the service rarely (if ever) goes down, and the customer service team behind the scenes is second to none!

...more
PaulSource : trustpilot.com
(Reviewed on 22 July 2020)
Talkdesk Mobile App

I downloaded the mobile app and have been impressed with the convenience of being able to make and take calls from my cell phone. If you have Talkdesk but don't have the mobile app, download it and try it out.

...more
Anna LSource : trustpilot.com
(Reviewed on 22 July 2020)
Talkdesk is awesome!

I've had a really good experience with Talkdesk in my 2 years of using it. I love how easy it is to navigate and the reporting isn't too complex. I would recommend it to anyone and everyone.

...more
Aanvik ModiSource : trustpilot.com
(Reviewed on 22 July 2020)
We have been using talkdesk since last…

We have been using talkdesk since last 2 years and very happy with the performance. The help desk team is always very responsive in case of any urgent issues.

...more
Mark de GruiterSource : trustpilot.com
(Reviewed on 22 July 2020)
Easy to use set up and implementation

Easy to use set up and implementation. They have a great onboarding team that helps with everything you need to set up and use their software.

...more
AngSource : trustpilot.com
(Reviewed on 22 July 2020)
Great system

This is the first and only phone software I have used to connect with clients but I have no complaints. 9/10 times the connection is great. It is very easy to use and navigate.

...more
Bridget KSource : trustpilot.com
(Reviewed on 22 July 2020)
Talkdesk is very reliable

Talkdesk is very reliable, have never had an issue with it. Any time I've needed help, their Support team has assisted promptly.

...more
Read All Reviews

Videos on TalkDesk

What is Talkdesk?
What is Talkdesk?
Talkdesk Explainer
Talkdesk Outbound Dialer

TalkDesk Screenshots

Zendesk Callbar
Client Integration
Client Integration 1
Client Integration 2
Client Integration 3
Zendesk Callbar
Zendesk Callbar
Client Integration
Client Integration 1
Client Integration 2
Client Integration 3

Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
read more
DOWNLOAD
by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD

Customers

IBM
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