An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA/ +1 (888) 743-3044|
|Deployment||SaaS/Web/Cloud||Category||Call Center Software|
Flexible contact center for growing teams
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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The system works great when it actually works
Sometimes they system disconnects from salesforce
Reaching out to customers and easy to use
I really enjoy how easy to digest this system is, you don't have to be a rocket scientist to know what is going on within your call queue.
So far there are no dislikes, only complaint would be that the statuses experience delays at times and don't update accordingly.
We are able to transfer calls, take calls, and stay in communication throughout the day between both of our offices even though one is over seas.
The software works great most of the time. It is a great experience. When I need to use it, It usually works. Between the app, callbar, salesforce and the website, there are always sync issues but after spending a lot of time trying to fix it with the support I think it is working great.
Sync issues with Salesforce occasionally
It works great every time.
calling clients. Helps manage quality and allows mobility.
Talkdesk has really improved in the last 2 months! Very easy to use, and no technical issues!
Talkdesk used to have login issues, but they have been improved.
Retailer customer service and sales. Calls are able to be listened to and reviewed
I like how Talkdesk easily tracks my call activity in Salesforce and allows me to listen to calls months later.
Sometimes connectivity to salesforce can be a little spotty.
To track calls as an Account Manager and auto dial from Salesforce accounts.
I love the ability to re-listen to calls and customize the main page to my personal styles.
Sometimes we forget that our high volume greeting is turned on. This is user error, however, it would be great to get a popup notification or sidebar that shows which greeting is in use for admins.
Definitely give it a try and really play with the features!
We handle a lot of different calls and cases throughout the workday. One of the many benefits however it being able to listen to a call as many times as needed. We have a specific team who handles sensitive cases and need to thoroughly document their call, and this is a great help for our newer team members.
Talkdesk is user-friendly and allows our specialists to navigate the website easily and efficiently. Beyond that, Talkdesk is a great business tool as it allows us to monitor our service level-agreements and track busy days.
One feature I wish Talkdesk had was a tool or report that would allow team leaders to identify who ended a phone conversation (the specialist or the end-user)
We are solving ways to better staff our shifts in a way that can manage the incoming volume. We can see when throughout the day and which days of the week are the busiest to better prepare for the volume.
I like the ease of handling fast actions. The attendance of my team has become more agile and helps to solve the cases. I deal day to day with their support, really helpful and with lots of skills.
I would like the callbar to issue a stronger alert when the agent status changed or the internet connection dropped.
take some time to get to know the tool and all the benefits it has, especially on the side of an administrator. It's a really rich tool.
I like admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent. I can pinpoint production issues and work avoidance because of Talkdesk reporting.
Pros: - Ability to add numbers from various countries
- Visual IVR builder
- Decent audio quality
- Lots of features
Cons: - It's not that easy to integrate Talkdesk into existing ecosystem (e.g. to make IVR pass digits to an in-house solution and then make a transition based on that system's response)
Overall: Great option for multi-line multi-lang customer service, sales and tech support lines.
One-stop-shop that includes landline numbers provider, traffic and the softphone solution.
Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.
Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.
Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.
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