Home/Call Center Software/TalkDesk
Updated on: January 27, 2020
What is TalkDesk ?
TalkDesk - Call Center Software : SaaSworthy.com
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TalkDesk

Call support solution with an enhanced ACD feature.
(600 Ratings) Write Review

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

TalkDesk Features Show All Features

TalkDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA/ +1 (888) 743-3044
Deployment SaaS/Web/Cloud Category Call Center Software

TalkDesk Pricing

Pricing ModelFree Trial , Subscription
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

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Disclaimer: The pricing details were last updated on 11/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

TalkDesk FAQs

TalkDesk is Call Center Software. TalkDesk offers the following functionalities:

  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Inbound Call Center
  • Outbound Call Center

Learn more about TalkDesk features.

TalkDesk provides a custom pricing for their software.

Learn more about TalkDesk pricing.

No, TalkDesk does not offer a free plan.

Learn more about TalkDesk pricing.

Yes, TalkDesk provides API.

Ask the Community View Community

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TalkDesk Reviews

OVERALL RATING
4.5
Based on 600 Rating(s)
Rating Distribution
  • 539
  • 42
  • 12
  • 4
  • 3
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Kim CribbsSource : trustpilot.com
(Reviewed on 26 November 2019)
Talkdesk is my friend

Talkdesk is pretty sweet! I love that I can contact my clients without having to use a desk phone.

...more
Melissa Mitchell-TrevinoSource : trustpilot.com
(Reviewed on 25 November 2019)
We use TalkDesk to make all of our…

We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don't reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable & robust platform we value that experience that we've had with them over the years higher than any proposed value a competitor might offer.

...more
BryanSource : trustpilot.com
(Reviewed on 25 November 2019)
Talkdesk has been amazing

Talkdesk has been amazing, their support staff is always really helpful, have had very few issues with this product I would really recommend any organization to go with talkdesk.

...more
ClaraSource : trustpilot.com
(Reviewed on 22 November 2019)
A really useful tool for your daily tasks

A really useful tool for your daily work at the office. It is easy to use, helpful and it has all what you can need and even more.

...more
Cortney KelmanSource : trustpilot.com
(Reviewed on 21 November 2019)
TalkDesk is above all the rest! - Cortney K

TalkDesk is the best! Easy to use and can be used virtually anywhere. Login from the office, home, or even on the road. As long as you have an internet connection, you can use TalkDesk. I've even used the software during a hurricane evacuation working off my mobile hot spot.

...more
Baily BoazSource : trustpilot.com
(Reviewed on 21 November 2019)
It makes my day easier

It makes my day easier! I really like that I can log my calls to my customers directly from Talkdesk to Salesforce. It helps me to avoid double-logging and saves me time.

...more
Ana CastellanosSource : trustpilot.com
(Reviewed on 21 November 2019)
Talkdesk is an excellent tool!

Talkdesk is an excellent tool for daily activities, it helps by integrating all duties in one program, letting you manage your time in a more efficient manner. This is the best program I've ever used and I think it's the most friendly program ever! Ana C.

...more
Brooke SmithSource : trustpilot.com
(Reviewed on 21 November 2019)
talkdesk - Brooke Smith

The integration with Salesforce is a lifesaverTalkdesk essential for our team. Contacts are recognized quickly which allows us to have 3-4 seconds as to get ahead of the inbound call. Occasional restart of the App is necessary but less than other apps.- Brooke Smith

...more
Corrine RegnierSource : trustpilot.com
(Reviewed on 20 November 2019)
corrine r review

I love work with talkdesk! The app is easy to use, and the features can be accessed quickly. It occasionally lags, but is a very easy fix!

...more
AshleySource : trustpilot.com
(Reviewed on 19 November 2019)
Makes my work life easy!

Talkdesk helps me to organize a large client contact database as well as refer back to accounts and conversations as necessary.

...more
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Videos on TalkDesk

TalkDesk - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

TalkDesk Screenshots

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Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Talkdesk Demo - Talkdesk Callbar
Talkdesk Demo - Talkdesk Contact Record
Talkdesk Product Video
Talkdesk screenshot: Talkdesk Historical Reporting Dashboard
Talkdesk Live
Talkdesk for Salesforce Service Cloud
Talkdesk For Zendesk
Talkdesk Screenshots
Talkdesk Screenshots

Download white papers and ebooks on TalkDesk View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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DOWNLOAD
by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
read more
DOWNLOAD
by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
read more
DOWNLOAD