eStreamDesk

About eStreamDesk

eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base.

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Pricing

Free Trial Available
Starts at $29.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

74%
Momentum

60%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

Business Hours, Online

eStreamDesk Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

eStreamDesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

FREELANCER Free

Features

1 Agent Free
3 Months Data Retention
Ticketing System
Knowledge Base
Rebrandable
Use Your Domain

SMALL BUSINESS $29.00 $29.00 per month

$5.80 per agent per month

Features

5 Agent Free
6 Months Data Retention
SSL encryption
Reports
Realtime desktop notifications
Includes features of Freelancer pan

PROFESSIONAL $75.00 $75.00 per month

$7.50 per agent per month

Features

10 Agent Free
1 Year Data Retention
Realtime chat
Custom languages
Custom ticket fields
Theme customization
Full audit log
Includes features of Small Business pan

ENTERPRISE $212.00 $212.00 per month

$8.48 per agent per month

Features

25 Agent Free
2 Years Data Retention
Facebook integration
Twitter integration
E-mail passthrough
Custom SSL cert
Includes features of Professional pan

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 06/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about eStreamDesk Pricing