Home/Help Desk Software/SysAid
Updated on: May 27, 2022

What is SysAid ?

Official Website
SysAid - Help Desk Software
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SysAid

Unique ITSM Solution with Multiple Service Desk Features
(1,049 Ratings) Write Review

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.

SysAid Awards

SysAid Features Show All Features

SysAid Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Tel Aviv, Israel / +972 3 533-3675
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software

SysAid Pricing

Pricing ModelFree Trial , Quotation Based
SysAid
Custom

Features:

  • Self-Service Automation
  • Ticket Automation
  • Asset Management
  • Remote Control
  • Reporting
  • Codeless Configuration
  • Hotkey
Disclaimer: The pricing details were last updated on 10/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SysAid pricing.

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SysAid Reviews

OVERALL RATING
4.5
Based on 1,049 Rating(s)
Rating Distribution
  • 76.3 %
  • 18.4 %
  • 3.4 %
  • 0.7 %
  • 1.1 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on SysAid

SysAid - One Service Desk. All Essentials
SysAid - One Service Desk. All Essentials
Mobile Barcode Scanning
What if your IT service desk just managed itself?

SysAid Screenshots

Dashboard screenshot
Insights Panel screenshot
Reports
UI Screens
Dashboard View Permission
WFD Dependencies
Ticket Automation screenshot
Asset Management screenshot
Configuration screenshot
Dashboard screenshot
Dashboard screenshot
Insights Panel screenshot
Reports
UI Screens
Dashboard View Permission
WFD Dependencies
Ticket Automation screenshot
Asset Management screenshot
Configuration screenshot

SysAid FAQs

SysAid is Help Desk Software. SysAid offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about SysAid features.

Yes, SysAid provides API.

Customers

IKEA
IKEA
Motorola
Motorola
Coca-Cola
Coca-Cola
Oklahoma State University
Oklahoma State University
Adobe
Adobe
Johns Hopkins
Johns Hopkins
North York General
North York General
Microdrones
Microdrones
University of Michigan
University of Michigan
Soehner
Soehner
MMSD
MMSD
BBAM
BBAM
City of Allen
City of Allen
Spectrom
Spectrom
Church Health
Church Health
Auxis
Auxis
BDO
BDO
Titan
Titan
Orior
Orior
Ema
Ema

SysAid Integration

94%
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com