Home/Help Desk Software/SysAid
Updated on: February 25, 2021
What is SysAid ?
SysAid - Help Desk Software : SaaSworthy.com
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SysAid

Unique ITSM Solution with Multiple Service Desk Features
(853 Ratings) Write Review

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.

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SysAid Features Show All Features

SysAid Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Tel Aviv, Israel / +972 3 533-3675
Deployment SaaS/Web/Cloud Installed - Windows Category Help Desk Software

SysAid Pricing

Pricing ModelFree Trial , Quotation Based
SysAid
Custom

Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • Password Reset
  • Remote Control
  • IT Asset Management
  • Analytics
  • Tools

Disclaimer: The pricing details were last updated on 29/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SysAid FAQs

SysAid is Help Desk Software. SysAid offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Social Media Integration
  • Incident Management

Learn more about SysAid features.

SysAid provides a custom pricing for their software.

Learn more about SysAid pricing.

No, SysAid does not offer a free plan.

Learn more about SysAid pricing.

Yes, SysAid provides API.

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SysAid Reviews

OVERALL RATING
4.3
Based on 853 Rating(s)
Rating Distribution
  • 72.7 %
  • 16.5 %
  • 3.4 %
  • 0.6 %
  • 0.8 %
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Anonymous ReviewerSource : financesonline.com
(Reviewed on 12 January 2021)
SysAid is great

PROS & CONS

What are the best aspects of this product?

Easy to use
Easy to set up
Friendly interface
Big data

What aspects are problematic or could work better?

Everything works great.

What features/services would you like to see in future versions of this product?

At the moment it is complete

What specific problems in your company were solved by this product?

You can use a cloud service, we have it available in 5 countries and it supports the large amount of data.

Are you a current user of this product?

Yes

...more
Pablo QuintanillaSource : financesonline.com
(Reviewed on 12 January 2021)
Why Sysaid is the best option for your campany

PROS & CONS

What are the best aspects of this product?

sysaid is easy to use you can make different customs and it works very cloud and cloud version

What aspects are problematic or could work better?

I think the project manage could be better because it's so hard to make new projects or incidents

What features/services would you like to see in future versions of this product?

I would like to see the problem features

What specific problems in your company were solved by this product?

the track of the incident/request, know if we need more people for some areas for the numbers of tickets and we replaced other methods like email, call or message with sysaid.

Are you a current user of this product?

Yes

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 14 December 2020)
SysAid is a good ITSL System

PROS & CONS

What are the best aspects of this product?

The ease of use for our end users are the best, it has a very modern portal and with single sign-on it makes it a great product for our users.

What aspects are problematic or could work better?

I think the fact that it doesn't integrate well with Microsoft Products would make it much better

What features/services would you like to see in future versions of this product?

Integration with Microsoft Teams, and Power BI

What specific problems in your company were solved by this product?

We just have some wishes when it comes to reporting that we can't seem to get past.

Are you a current user of this product?

Yes

...more
Darin MenssenSource : financesonline.com
(Reviewed on 14 December 2020)
Darin's SysAid Review

PROS & CONS

What are the best aspects of this product?

User experience from what i am hearing is the best. on the Admin side, even better on the usability scale.

What aspects are problematic or could work better?

Building Custom Reports is too general but i don't do many of them. Also, integration with Microsoft Teams would be beneficial on creating tickets.

What features/services would you like to see in future versions of this product?

Integration with Microsoft products.
Maybe expand the category fields to a third one

What specific problems in your company were solved by this product?

Organized our Knowledge base better and helped with our control of how to contact our user structure.

Are you a current user of this product?

Yes

...more
MIGUEL BERRIOSSource : financesonline.com
(Reviewed on 10 December 2020)
SysAid the best help

PROS & CONS

What are the best aspects of this product?

A very complete tool, easy to configure, easy to use and with first-rate support.

What aspects are problematic or could work better?

I think the only suggestion is that the end user, from his cell phone, can report the cases.

What features/services would you like to see in future versions of this product?

An application for both Android and Iphone, that allows creating cases and that is easy to install

What specific problems in your company were solved by this product?

It allows us to have a help desk, which apart from being able to handle IT cases, it is very easy to adapt to other areas, such as supplies and building maintenance.

Are you a current user of this product?

Yes

...more
Garan ThomasSource : financesonline.com
(Reviewed on 10 December 2020)
SysAid - A simple solution for ITSM

PROS & CONS

What are the best aspects of this product?

Customization, customer support, ticket and request management, workflow building and general usage.

What aspects are problematic or could work better?

The interface is a little dated and could do with updating. E-mails and conversations could flow better in tickets to make for a better channel of communication

What features/services would you like to see in future versions of this product?

I'd love to see an e-mail channel viewer inside tickets that supports full HTML to allow a single channel of communication all within SysAid without the need of using anything else. Pop up notifications as users respond back to you and a facelift of the admin panel

What specific problems in your company were solved by this product?

Our users are finally able to submit tickets on a branded portal and get support back the very same day!

Are you a current user of this product?

Yes

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 07 December 2020)
Very good ticketing system

PROS & CONS

What are the best aspects of this product?

The fact you got all the thing you need in one place

What aspects are problematic or could work better?

nothing for me, the software are really good

What features/services would you like to see in future versions of this product?

A rental Sytem

What specific problems in your company were solved by this product?

The need to centralize ticket and inventory

Are you a current user of this product?

Yes

...more
Hunter BSource : g2crowd.com
(Reviewed on 30 October 2020)
"Why SysAid has no rival."

...more
Junnys Stick SSource : g2crowd.com
(Reviewed on 26 October 2020)
"SUPPORT HAS VERYWELL"

What do you like best?

excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service

What do you dislike?

THE DOCUMENTATION NEEDS MORE INFORMATION

Recommendations to others considering the product:

questions and requirements for this reason I give it the highest rating, very good service

What problems are you solving with the product? What benefits have you realized?

Hello

During the migration activity of the SysAid platform and the update of its components and versions I could notice an excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service

...more
Denise RSource : g2crowd.com
(Reviewed on 11 October 2020)
"A satisfied user for over 15 years"

What do you like best?

The ease of use for our employees. Being able to see the error or desktop of a distressed user gives your support department a leg up before responding to the user. To be able to join them and (usually) fix the issue they are experiencing. The ability to prioritize and track requests, and to see how everyone else is responding to our users. Inventory and History of our assets allows us to budget replacement machines easily. Support has been outstanding. New components are added each year.

What do you dislike?

I haven't experienced this yet. Screens are easy to customize, it is a great piece of software!!!

What problems are you solving with the product? What benefits have you realized?

Prioritization is key, in the crazy world we live in today. It is an excellent communication tool and saves us time and trips to support our end users.

...more
Read All Reviews

Videos on SysAid

SysAid - One Service Desk. All Essentials
SysAid - One Service Desk. All Essentials
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SysAid Screenshots

Dashboard screenshot
Insights Panel screenshot
Reports
UI Screens
Dashboard View Permission
WFD Dependencies
Dashboard screenshot
Dashboard screenshot
Insights Panel screenshot
Reports
UI Screens
Dashboard View Permission
WFD Dependencies

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