FullStory

About FullStory

Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature.

Screenshots & Videos

Pricing

Free Trial Available
Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

87%
Momentum

76%
Popularity

93%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

FullStory Features

Show Feature Explanation

Show Missing Features

Heat Map Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%

Team Sharing

Used to share the heatmaps, recorded sessions and other analytics with your team for coordination

GDPR Compliance

Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

Form Testing

Offers to check the performance of the forms and identify the fields negating visitor's interest

JavaScript Error Detection

Helps to detect any error in JavaScript that is resulting in bugs on the website

Custom Targeting

Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.

Funneling

Helps to identify pages/parts of your website responsible for the drop of a potential customer

Chat Integration

Enables website manager to chat directly to the visitor in order to address his/her query

Real-time View

View real-time live interaction of visitors on the website

Filtered Results

Offers to filter the results based on regions, devices and other criteria.

Session Recording

Enables one to record remote access, support sessions, and meetings

Optimization Tool

Enables optimization of contents/elements of your website without using any third-party application

Customer Feedback

Helps the website owner to receive customer feedback directly from the website

A/B Testing

Compares two versions of your website to see which one performs better

FullStory Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Plans

Free trial Others

14 days trial.

Features

ANALYTICS & DEBUGGING

User Trends
Event Funnels
Heatmaps
Dev Tools
Co-browsing
Frustration Signals
Dashboards

WORKFLOW

Session Replay
Omnisearch
User Segmentation
Integrations
Session Notes
Shareable Session Links
Webhooks

MANAGEMENT

Exclude Sensitive Data
Restrict by IPS, User Agent, or Location
Consent API
Custom Events
FS.Identify API
Delete Users

Business Custom

Features

Include Free trial plan, plus
Session Replay
OmniSearch
User Trends
Event Funnels
Heatmaps
Dev Tools
Frustration Signals

Enterprise Custom

Features

Conversions
Data Export
Journeys
Segment Alerts
SAML Single Sign-on
Watched Elements, and
All features of FullStory Business

ANALYTICS & DEBUGGING

Features of Business plan, plus
Conversions
Watched Elements
Journeys

WORKFLOW

Features of Business plan, plus
Alerts
Data Export

MANAGEMENT

Features of Business plan, plus
SAML Single Sign-on
Multi-org Management
Available as an add-on

Free Forever Free

Leverage a limited version of our powerful digital experience analytics with three seats, 1,000 sessions/month, and up to one month of data storage.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 03/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FullStory Pricing

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FullStory Reviews

User Rating

4.6/5 (Based on 581 Ratings)

Rating Distribution

Excellent
65.4%
Very Good
29.4%
Average
4.3%
Poor
0.7%
Terrible
0.2%

User Sentiments

Session Replay Functionality, In-depth User Insights, Ease of Use, Extensive Integrations

High Pricing, Confusing Search Functionality, Limited Data Export, Steep Learning Curve

Do You Use FullStory?

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Review Summary

Overall, users praise FullStory's intuitive interface, ease of use, and ability to capture comprehensive user behavior data. They also appreciate its robust filtering and segmentation capabilities, which enable them to easily find and analyze specific user sessions. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the potential for data privacy issues. Additionally, some users have suggested improvements to the user interface and reporting features.