TeamSupport

About TeamSupport

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $35.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

92%
Momentum

67%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

TeamSupport Awards

# 19 Fastest Growing Software Help Desk Software
Q2 2024

# 7 Most Popular Software Help Desk Software
Q2 2024

# 6 Most Popular Software Help Desk Software
Q2 2023

# 1 Highly Rated Help Desk Software
Q1 2022

# 18 Fastest Growing Help Desk Software
Q1 2022

# 7 Most Popular Help Desk Software
Q1 2022

# 2 Highly Rated Help Desk Software
Q1 2021

# 7 Most Popular Help Desk Software
Q1 2021

# 7 Highly Rated Help Desk Software
Q3 2019

# 3 Fastest Growing Help Desk Software
Q3 2019

# 8 Most Popular Help Desk Software
Q3 2019

# 8 Most Searched Help Desk Software
Q3 2019

TeamSupport Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

TeamSupport Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Essential Support $35.00 $35.00 per user / month

Basic ticketing and chat for growing teams

Features

Best-in-class Ticketing System
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Customer Hub and self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
Core Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring
Custom Service Level Agreements (SLAs)
24-hour Award-winning Customer Support

Professional Support $49.00 $49.00 per user / month

Fully customized, advanced functionality

Features

Best-in-class Ticketing System
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Customer Hub and Self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
Core Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring
Custom Service Level Agreements (SLAs)
24-hour Award-winning Customer Support
Advanced Routing
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate

Enterprise Support Custom

Enterprise-level chat and ticketing + advanced customer service reporting and analytics

Features

Best-in-class Ticketing System
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Customer Hub and Self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
All Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring
Custom Service Level Agreements (SLAs)
24-hour Award-winning Customer Support
Advanced Routing
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate
Screenshare
Support for Multiple Brands/Product Lines
Insights: Advanced Reporting and Customizable Dashboards
Sandbox
Asset and Inventory Management

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TeamSupport Pricing

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TeamSupport Reviews

User Rating

4.4/5 (Based on 1,868 Ratings)

Rating Distribution

Excellent
48.7%
Very Good
41.4%
Average
6.8%
Poor
2.6%
Terrible
0.5%

User Sentiments

Ease of Use, Customizable Ticket Fields, Ticket Automation Features, Extensive Reporting Features

Slow Performance, Limited Mobile App Functionality, Lack of Advanced Search Functionality, Limited Knowledge Base Configurability

Do You Use TeamSupport?

Write a Review

Review Summary

TeamSupport garners praise for its robust customer support features, user-friendly interface, and ability to streamline communication. Reviewers highlight its effectiveness in managing customer inquiries, facilitating collaboration among teams, and providing comprehensive reporting and analytics. The platform's customization options, knowledge base capabilities, and integrations with popular business tools are also frequently mentioned as strengths. However, some users critique the system's occasional technical glitches and limited scalability for larger organizations.

Pros

Easytouse interface, even for nontechnical users.
Robust reporting and analytics capabilities, providing insights into agent performance and customer satisfaction.
Customizable, allowing businesses to tailor the tool to meet their specific needs.