Home/Help Desk Software/TeamSupport
Updated on: February 25, 2021
What is TeamSupport ?
TeamSupport - Help Desk Software : SaaSworthy.com
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TeamSupport

Better Support, Better RoI
(1,529 Ratings) Write Review

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup.

TeamSupport Awards

Highly Rated
Most Popular
Highly Rated
Fastest Growing
Most Popular
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TeamSupport Features Show All Features

TeamSupport Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Dallas, TX - 75243 / +1 (800) 596-2820
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

TeamSupport Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Support Desk
$50 /User/Month

Features

  • Complete Customer and Contact Database
  • Unlimited Customers and Contacts
  • Ticket History by Customer or Contact
  • Customer Notes with Alerts
  • Customer Distress Index
  • Agent Ratings
  • Customer Insights
  • Customer Families
  • Simple Email Integration with Email-To-Ticket
  • Phone-to-Ticket (RingCentral)
  • My Tickets List
  • Custom Fields, Statuses, and Properties
  • Conditional Custom Fields
  • Assign Tickets to Users or Groups
  • Ticket Collision Prevention
  • Related and Family Tickets
  • Integrated Screen Recording
  • Ticket Automation and Workflows
  • Integrated Video/Webcam Recording
  • In-Line Images
  • File Attachments
  • Global Search
  • Mobile Agent Tools
  • Log Private or Public Actions with Notifications
  • Live Customer Chat
  • Ticket Deflection
  • Email Deflection
  • Internal and External KnowledgeBase
  • Public or Private Customer Portals (Hubs)
  • Customizable Customer Hub
  • Embed Customer Hub(s) in Your Website
  • Community Forums
  • Water Cooler Internal Social Network & Internal Chat
  • User Groups
  • Ticket Queue
  • Wiki
  • Integrated Calendar with Task Assignment
  • 100s of Stock Reports "out-of-the-box"
  • Customizable Dashboard
  • Agent and Group Reporting
  • Advanced Custom Reports
  • Intergrations : CRM Including Salesforce, Oracle, Highrise, and Zoho. Other Business Tools Including MailChimp, NiceReply, Dropbox, CustomerThermometer, and Facebook, Zapier Integration Platform, Rest API
  • SLA Management with "Pause" and Business Hours
  • Sandbox Test Environment
  • Rights Management
  • SSO Capability
  • Assign Users to Multiple Groups (Teams)
  • Web-based SaaS solution
  • Low Startup Cost/Low Cost of Ownership
  • Data Migration
  • Technical Support (Email, Phone, LiveChat)
  • Multi-Timezone Support

Enterprise
$69 /Month

Features

  • Includes features of Support Desk plan, plus
  • Sentiment analysis
  • Visual chat with screen and video recording
  • Multiple hubs for product lines and multi-brand
  • Task management
  • Product database
  • Product and version tracking
  • Product lines (aka multi-brand)
  • Inventory and asset tracking
  • Link products and versions to tickets and customers
  • Customer portal can be customized by product
  • Developer tool integrations including Jira and Beanstalk
  • Widgets (aka plugs)
  • SSL hosting/CNAME
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 04/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

TeamSupport FAQs

TeamSupport is Help Desk Software. TeamSupport offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about TeamSupport features.

The pricing for TeamSupport starts at $50.00 per user per month. TeamSupport has 2 different plans:

  • Support Desk at $50.00 per user per month.
  • Enterprise at $69.00 per month.

No, TeamSupport does not offer a free plan.

Learn more about TeamSupport pricing.

Yes, TeamSupport provides API.

Ask the Community View Community

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TeamSupport Reviews

OVERALL RATING
4.4
Based on 1,529 Rating(s)
Rating Distribution
  • 58.5 %
  • 30.1 %
  • 4 %
  • 0.6 %
  • 1 %
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Kim JSource : g2crowd.com
(Reviewed on 12 November 2020)
"TeamSupport supports all of my needs to help my customers."

What do you like best?

The ease of adding notes, both public and private and how it emails the customer if marked public.

What do you dislike?

Getting better each year. The search function needed updating/sped up, and they took care of that.

What problems are you solving with the product? What benefits have you realized?

solving time issues. very quick to make/update a ticket.

...more
Bobby MSource : g2crowd.com
(Reviewed on 10 November 2020)
"Great product"

What do you like best?

Team support is great for all businesses needing to keep track of their support calls. We love it at my company and recommend to all

What do you dislike?

Nothing it’s very user friendly. Sometimes it has its quirks but they are always fixed past

What problems are you solving with the product? What benefits have you realized?

We can track how many calls we have done in a day

...more
Angela JSource : g2crowd.com
(Reviewed on 10 November 2020)
"Great product for production"

What do you like best?

Team support is helpful in keeping track of changes for our company and auditing purposes.

What do you dislike?

At times it is slow and non- responsive.

What problems are you solving with the product? What benefits have you realized?

Tracking and completion rates.

...more
Michael SSource : g2crowd.com
(Reviewed on 10 November 2020)
"Ideal tool for your technical support team!"

What do you like best?

The feature I like the most is the ability of sending images and files to clients with ease. Clients can look up old tickets, enter new ones, exchange files and, review Knowledge base articles. The other advantage is that is web based. You can log in from almost anywhere. In addition, there is a mobile app for the product! The Dashboard is easy to use. You can plug and play many views which I use daily.

What do you dislike?

The only downside is any ticket that gets lots of responses back and forth. It can take a while to view all responses when it get large like 100 + replies/responses. I can't think of anything bad to say. I really find this an awesome application!!

What problems are you solving with the product? What benefits have you realized?

We use Team Support to communicate clients on new issues as well as enhancements they request to our products. When a client replies, everyone from our team can see the reply. This makes it easy to help members from our team that are busy or on PTO by replying to those replies. Benefits are that clients can search old ticket history for common problems! Additionally, it is very easy to add new Knowledge Base articles as well edit old ones. When me move another support ticket system, learning this one did not take lone at all! l

...more
Blanca KSource : g2crowd.com
(Reviewed on 22 October 2020)
"Quality customer service to improve the customer experience."

What do you like best?

I love how TeamSupport has made it possible for us to centralize customer support management, it goes beyond just managing customer support tickets. It has allowed us to have a robust customer database, assign tasks and has facilitated communication through multiple channels and live chat, so that we can organize ourselves in terms of support and resolution of problems that our customers may express through tickets or requests.

What do you dislike?

Although it works well and is highly effective, it is not the most intuitive software.

Recommendations to others considering the product:

Maintaining business relationships with our customers always plays in our interests as organizations dependent on them, TeamSupport will help strengthen those relationships through resources that facilitate communication and care support they may need.

What problems are you solving with the product? What benefits have you realized?

TeamSupport has been of great help to us, our company has benefited from the improvement in business relationships with customers, this tool has allowed us to provide quality support through its resources responding and solving the problems that may present our customers fairly quickly, has been essential to improve the experience of them, saving us a significant amount of time.

...more
User in Mechanical or Industrial EngineeringSource : g2crowd.com
(Reviewed on 04 September 2020)
"Teamsupport"

What do you like best?

The updates it gets are very useful and appropriate.

What do you dislike?

Sometimes it gets a little slow and its not that good to update the tickets

What problems are you solving with the product? What benefits have you realized?

To track the workflow

...more
Mickey CSource : g2crowd.com
(Reviewed on 01 September 2020)
"TeamSupport Review, this product is awesome!"

What do you like best?

The product has been field tested for years. They have really but together a product that provides exactly what it says, a support ticketing tool. But wait, it's more, we use it to communicate with our customer base which is a B to C model. Yes I said B to C, and it does a fantastic job. With the multiple "plugins" available you can connect this to things like MailChimp, Jira, and so much more.

What do you dislike?

Nothing to dislike, I've used this for over 10 years and everyone there is great to work with as well as the product.

Recommendations to others considering the product:

Give these guys a call, they are fantastic to work with!

They are there for you every step of the way from the start. They work very closely with you to make sure that you experience with them is first rate.

What problems are you solving with the product? What benefits have you realized?

Automation, We have automated several Mailchimp campaigns which makes live much easier. Biggest issue we had is keeping all of a customer's information and issues in one place, TeamSupport takes care of this for us. Also we wanted to know how our support team is doing, again with builtin tools, we are able to track our customer satisfaction ratings.

...more
Daniel BSource : g2crowd.com
(Reviewed on 28 August 2020)
"Game changer for our Support Team"

What do you like best?

-TeamSupport is extremely easy to use and teach people

-The system is flexible enough to adapt to different situations

-Clients can log into a knowledgebase center for self-help and to download product updates

-Easy to setup automation to free up the team

-Easy to run metrics

-Metrics can be displayed on dashboard

-Link to online customer chat that can go on your website

-The ability to create task lists with reminders for future work for clients

-TeamSupport user management is really good for managing permissions and routing emails to the appropriate user groups

-Support team is always very helpful and responsive

What do you dislike?

- The bug tracking system they provide could use a little more work to be more friendly for developers

- A few more options to customize would be nice in the Community Forum area

- Online customer chat could use a bit of an update

- More layout customization in the hub/kb section would be nice

Recommendations to others considering the product:

I highly recommend TeamSupport to anyone with a support team as it will help your team streamline workflows, reduce staff requirements, while increasing client service value. The TeamSupport team is always willing to listen to ideas and offer swift effective support.

What problems are you solving with the product? What benefits have you realized?

We have really been able to ensure our follow up commitment policies have been maintained through automation. In addition, we are able to reduce our support team's involvement through KB articles, videos in the KB systems, and the ability for users to download their own updates. This has allowed us to keep our staff relatively small while servicing clients worldwide and providing swift technical support. Reports are easy to create and can be automatically sent to managers so that metrics can be monitored. This ensures that our clients are receiving the best service and our team can easily collaborate.

...more
RAHUL RSource : g2crowd.com
(Reviewed on 27 August 2020)
"RRaj_Key"

What do you like best?

It's clarity and functionality visual is so impressive. That makes it so flexible to use.

What do you dislike?

There is no option to export my tickets. and also advance search for ticket through my name or something.

Recommendations to others considering the product:

NA

What problems are you solving with the product? What benefits have you realized?

Bug Tickets management and its hierarchy uses.

...more
Bala ASource : g2crowd.com
(Reviewed on 12 May 2020)
"Simple and Elegant"

What do you like best?

Team support is easy to use and follow. We are a small firm using Team Support to log customer tickets and for maintaining inventory. Given our admin team is not tech savvy, they find Team Support very easy to navigate and log entries. The support centre is very helpful for our new users to get started with Team Support. This makes the onboarding process simple. I personally attend all the webinars hosted by Team Support, I find this helpful to see latest developments and updates brought about by Team Support. I attend the webinar primarily to make the best use of this tool.

What do you dislike?

The reports that are generated do not possess clickable content. The scheduled reports are emailed to recipients in png format. It would be better if the reports could be exported in xl or csv format.

Recommendations to others considering the product:

I would recommend Team Support to make some enhancements or add some features on the reports section of the tool. I would deeply appreciate if the reports were interactive as opposed to just being an image. Some times the scheduled reports don't get emailed to the corresponding recipients. I request Team Support to fix these minor bugs.

What problems are you solving with the product? What benefits have you realized?

We are able to successfully keep track of our inventory using Team Support. Earlier we were using xl sheets to keep track of our inventory which was not accurate. During the pandemic lockdown, we were able to notice the change in consumer behavior towards our business services. We noticed these changes with the help of Team Support and modified our service offers accordingly. We were somewhat able to stay ahead of the trend. Team Support has been of immense help to us during this period. The nature of our business is such that sometimes an issue needs to be resolved by 3 people from different departments. Team members use team support to assign the ticket to the next person once they have done their part to rectify the issue.

...more
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