Home/Help Desk Software/TeamSupport
Updated on: September 30, 2022
TeamSupport - Help Desk Software
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TeamSupport

Better Support, Better RoI
(1,573 Ratings) Write Review

What is TeamSupport and how does it work?

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup.

TeamSupport Awards

TeamSupport Features Show All Features

TeamSupport Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Dallas, TX / +1 (800) 596-2820
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.teamsupport.com/
Category Help Desk Software

TeamSupport Pricing

Pricing ModelFree Trial , Quotation Based
Support Desk (Customer Support)
Custom

Features

  • Customer Management
  • Ticket Management
  • Customer Self-Service
  • KB (Internal & External)
  • Collaboration
  • Adhoc Reporting
  • CSAT
  • Integrations
  • Customer Distress Management
  • Customer Support
  • API
  • Sandbox
  • SLA Management
  • Real-time Chat : Add-on
Enterprise (Customer Support)
Custom

Features

  • Customer Management
  • Ticket Management
  • Customer Self-Service
  • KB (Internal & External)
  • Collaboration
  • Adhoc Reporting
  • CSAT
  • Integrations
  • Customer Distress Management
  • Customer Support
  • API
  • Sandbox
  • SLA Management
  • Customer Hub CNAME
  • Multi-Brand/Product lines
  • Inventory & Assets
  • Advanced reporting/Insights (Add-On)
  • Premier support (Add-On)
  • Real-time chat (Add-On)
Private Help Desk Software Cloud Option
Custom

Features

  • Exclusive to TeamSupport
  • Customized Set-Up
  • Your Own Private Cloud
  • Global Hosting Options
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Disclaimer: The pricing details were last updated on 11/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TeamSupport pricing.

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TeamSupport Reviews

OVERALL RATING
4.4
Based on 1,573 Rating(s)
Rating Distribution
  • 62.5 %
  • 32.3 %
  • 4.7 %
  • 0.7 %
  • 1.4 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on TeamSupport

TeamSupport Customer Focused Customer Support
TeamSupport Customer Focused Customer Support
Why TeamSupport: Better Customer Support Through Better Collaboration
Focus on Your Customers

TeamSupport FAQs

TeamSupport is Help Desk Software. TeamSupport offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about TeamSupport features.

Yes, TeamSupport provides API.

Articles on TeamSupport

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Customers

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ProfitSword
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QC Software
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eSyncTraining
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Multi-Systems, Inc.
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Suntell
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Panamplify
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Transportation Tech
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Assured Software
Assured Software
A.C.T. Lighting
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com