Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|Deployment||SaaS/Web/Cloud||Category||Live Chat Software|
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You have built some traction
Note : Prices include annual billing discount
You have a dedicated support team
You are an established brand
You are an industry leader
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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Many features like user administration and dashboards ...
Cons: Sometimes the push notification doesn't work.
Pros: Very easy to use and to get used to. Very good balance between necessary functionality and optional configuration.
Cons: The configuration options for the widget felt somewhat limited in comparison to many other aspects of Userlike. The widget is the first and necessary user interaction and therefore one of the most important design aspects, if you want to get the user engaged. So I would love to configure how and WHEN the widget appears, how the "help" is offered, etc.
Pros: Easy to use
put customers near to me
very good and friendly customer service
Cons: So far, there are no points that I noticed negatively
Pros: Easy to integrate to your website...even with minimal programming knowledge.
Cons: There are limitations to customizing the appearance of the widget such as setting background images.
Overall: Ease of communication between web-visitors
Pros: Easy to install, worked straight away, notifications are great, it has added an extra layer of customer service for our company.
Cons: It would be better if there was a longer trial period as we're building a new brand and website.
Overall: A great way for customers to chat to us directly from all over the world
Pros: I love the function pro-active, our clients are grow up
Cons: nothing, there are a lot of function :)
Pros: Userlike is very to use and to install on your website. In just a few minutes, our teams could try it online. No support needed, everything is very intuitive !
Cons: As our teams have been using the software only for a few days, we do not have any bad feedback at the moment.
Pros: The product was easy to implement and configure. We run our website in multiple languages, and the product easily supported this.
Cons: The operators need to login to the website at the beginning of each work day. It would be useful with an agent that could be installed on their computers for automatic login.
Overall: We aim to interact more with casual visitors to our website.
Pros: easy, gdpr compliant, light, fantastic customer support
Cons: no chat operatoir funtionality on mobile phone
Pros: The 'free' option is sufficient for a small business, with no limit on chats and essential features included.
Cons: Slightly confusing what's actually included in the free option, as the free trial includes premium options and reverts to free at it's end (a very minor criticism).
It would also benefit from a customer service mobile app.
Overall: It's a great way to generate qualitative user feedback. The front end is slick and very user friendly.