Home/Live Chat Software/Userlike
Updated on: June 18, 2019
What is Userlike ?
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Userlike - Live Chat Software : SaaSworthy.com
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Userlike

A Live Chat Software Solution for Web and Mobile
★★★★★
★★★★★
(579 Ratings) Write Review

Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.

Userlike Features Show All Features

Userlike Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Cologne, Germany
Deployment SaaS/Web/Cloud Category Live Chat Software

Userlike Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Userlike cost ?
The pricing for Userlike starts at $33.45 per month. Userlike has 3 different plans such as - Team at $33.45 per month, Corporate at $114.0 per month and Business at $345.0 per month. Userlike offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free
Free

You are starting up

Features

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats

Team
$33.45 /Month

You have built some traction

Features

  • 3 Operators
  • 3 Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Note : Prices include annual billing discount

Corporate
$114 /Month

You have a dedicated support team

Features

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business
$345 /Month

You are an established brand

Features

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex
Custom

You are an industry leader

Features

  • Unlimited Operators
  • Unlimited Widgets
  • Unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Userlike Reviews

OVERALL RATING
4.6
Based on 579 Rating(s)
Rating Distribution
  • 556
  • 20
  • 3
  • 0
  • 0
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Martin C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
Very cool

Pros: Many features like user administration and dashboards ...

Cons: Sometimes the push notification doesn't work.

...more
Jan-Michael F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
Feedback after early testing

Pros: Very easy to use and to get used to. Very good balance between necessary functionality and optional configuration.

Cons: The configuration options for the widget felt somewhat limited in comparison to many other aspects of Userlike. The widget is the first and necessary user interaction and therefore one of the most important design aspects, if you want to get the user engaged. So I would love to configure how and WHEN the widget appears, how the "help" is offered, etc.

...more
Torsten N.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 April 2019)
Userlike is a very recommendable chat software

Pros: Easy to use

put customers near to me

very good and friendly customer service

Cons: So far, there are no points that I noticed negatively

...more
Mkhululi M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 03 April 2019)
Game Changer

Pros: Easy to integrate to your website...even with minimal programming knowledge.

Cons: There are limitations to customizing the appearance of the widget such as setting background images.

Overall: Ease of communication between web-visitors

...more
charley c.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Brilliant Software

Pros: Easy to install, worked straight away, notifications are great, it has added an extra layer of customer service for our company.

Cons: It would be better if there was a longer trial period as we're building a new brand and website.

Overall: A great way for customers to chat to us directly from all over the world

...more
Alessandro S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Live Chat SUPER!

Pros: I love the function pro-active, our clients are grow up

Cons: nothing, there are a lot of function :)

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 02 April 2019)
Very easy to use !

Pros: Userlike is very to use and to install on your website. In just a few minutes, our teams could try it online. No support needed, everything is very intuitive !

Cons: As our teams have been using the software only for a few days, we do not have any bad feedback at the moment.

...more
Jens N.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 April 2019)
Great value for money

Pros: The product was easy to implement and configure. We run our website in multiple languages, and the product easily supported this.

Cons: The operators need to login to the website at the beginning of each work day. It would be useful with an agent that could be installed on their computers for automatic login.

Overall: We aim to interact more with casual visitors to our website.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 30 March 2019)
impressed

Pros: easy, gdpr compliant, light, fantastic customer support

Cons: no chat operatoir funtionality on mobile phone

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 28 March 2019)
Generous 'forever free' option

Pros: The 'free' option is sufficient for a small business, with no limit on chats and essential features included.

Cons: Slightly confusing what's actually included in the free option, as the free trial includes premium options and reverts to free at it's end (a very minor criticism).

It would also benefit from a customer service mobile app.

Overall: It's a great way to generate qualitative user feedback. The front end is slick and very user friendly.

...more
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Videos on Userlike Youtube Official Channel

Introduction to Userlike Live Chat
Introduction to Userlike Live Chat
Userlike Introduction Webinar
How to Raise Website Conversion with Live Chat

Userlike Screenshots

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Userlike Live Chat screenshot: Analytics
Userlike Live Chat screenshot: Custom Design
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Userlike Live Chat screenshot: Analytics
Userlike Live Chat screenshot: Custom Design

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