Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|Deployment||SaaS/Web/Cloud||Category||Live Chat Software|
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Note : Prices include annual billing discount
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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: - Very professional and performant Wordpress widget wich runs perfectly well
- Very good and convenient offers and services for start-up companies
Cons: - Findig all the various features takes some time
Overall: I'am using Userlike for an online training platform (sports). By using this software customers can easily ask their questions by using the chat. It's a very easy and efficient way to communicate with customers.
Pros: It's takes only few minutes to customisation and I'm ready to go live with live chat service in our website.
Cons: Easy to use.
Powerful control panel.
great support team available when you are need it.
Pros: Easiest set-up i have ever seen for a chat Widget.
Cons: The fact that in the Test version i cannot change the color of the Chat Bubbles in the Chat itself.
Pros: Easy set up and great customer service..
Cons: UX wise it could be more intuitive and easier to navigate.
Overall: Overall good and at that price it is nice.
Pros: I like that you provide a free account for starters. That's a plus not many offer no try the product/solution.
Cons: Maybe too many options for early adopters.
Overall: We are in the process of testing the solution for a big enterprise.
Pros: Ivery much apreciated the customer support.
Cons: For me, the structure of the tool is a little bit confusing.
The Setup was very easy to make. Even if you are not trained in with the tutorials and the logical structure everything worked perfect. The Dashboard is clearly structured and the Connection with the Website works perfectly. All chats are easy to use and the functionality is great. Also the Support Team makes a great Job and Supports in a professional way.
The only thing we miss is an app from where youcan handle the chats as well.
It Supports us to get in direct contact with our target Group and customers and help them to answer questions and solve Problems.
Pros: Easy to learn, good support, nice interface, easy to customize
Cons: I haven't found any cons so far, maybe 14 days for trial period is too short to be able to fully evaluate.
Pros: Very professional and quick support-team
Cons: I had some problems to find what I was looking for. The navigation is a little confusing.
Overall: Great tool to start live-chatting
Pros: The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.
Cons: Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).
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