Home/Live Chat Software/Userlike
Updated on: March 18, 2019
What is Userlike ?
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Userlike - Live Chat Software : SaaSworthy.com
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Userlike

A Live Chat Software Solution for Web and Mobile
★★★★★
★★★★★
(513 Ratings) Write Review

Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.

Userlike Features Show All Features

Userlike Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Cologne, Germany
Deployment SaaS/Web/Cloud Category Live Chat Software

Userlike Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Userlike cost ?
The pricing for Userlike starts at $33.45 per month. Userlike has 3 different plans such as - Team at $33.45 per month, Corporate at $114.0 per month and Business at $345.0 per month. Userlike offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free
Free

You are starting up

Features

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats

Team
$33.45 /Month

You have built some traction

Features

  • 3 Operators
  • 3 Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Note : Prices include annual billing discount

Corporate
$114 /Month

You have a dedicated support team

Features

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business
$345 /Month

You are an established brand

Features

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex
Custom

You are an industry leader

Features

  • Unlimited Operators
  • Unlimited Widgets
  • Unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Userlike Reviews

OVERALL RATING
4.6
Based on 513 Rating(s)
Rating Distribution
  • 493
  • 18
  • 2
  • 0
  • 0
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Peter G.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 March 2019)
Great channel to communicate with your customers

Pros: - Very professional and performant Wordpress widget wich runs perfectly well

- Very good and convenient offers and services for start-up companies

Cons: - Findig all the various features takes some time

Overall: I'am using Userlike for an online training platform (sports). By using this software customers can easily ask their questions by using the chat. It's a very easy and efficient way to communicate with customers.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
Amazing experiance

Pros: It's takes only few minutes to customisation and I'm ready to go live with live chat service in our website.

Cons: Easy to use.

Powerful control panel.

great support team available when you are need it.

...more
Anja S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
Userlike Review

Pros: Easiest set-up i have ever seen for a chat Widget.

Cons: The fact that in the Test version i cannot change the color of the Chat Bubbles in the Chat itself.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
Easier navigation

Pros: Easy set up and great customer service..

Cons: UX wise it could be more intuitive and easier to navigate.

Overall: Overall good and at that price it is nice.

...more
Mauro V.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 07 March 2019)
Test

Pros: I like that you provide a free account for starters. That's a plus not many offer no try the product/solution.

Cons: Maybe too many options for early adopters.

Overall: We are in the process of testing the solution for a big enterprise.

...more
Anne D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 March 2019)
Great chat-Tool

Pros: Ivery much apreciated the customer support.

Cons: For me, the structure of the tool is a little bit confusing.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 05 March 2019)
"Easy setup, clear structure, fast to implement on the website, powerful tool"

What do you like best?

The Setup was very easy to make. Even if you are not trained in with the tutorials and the logical structure everything worked perfect. The Dashboard is clearly structured and the Connection with the Website works perfectly. All chats are easy to use and the functionality is great. Also the Support Team makes a great Job and Supports in a professional way.

What do you dislike?

The only thing we miss is an app from where youcan handle the chats as well.

What business problems are you solving with the product? What benefits have you realized?

It Supports us to get in direct contact with our target Group and customers and help them to answer questions and solve Problems.

...more
Julia S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 March 2019)
I can recommend!

Pros: Easy to learn, good support, nice interface, easy to customize

Cons: I haven't found any cons so far, maybe 14 days for trial period is too short to be able to fully evaluate.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 March 2019)
Great Chat-Tool

Pros: Very professional and quick support-team

Cons: I had some problems to find what I was looking for. The navigation is a little confusing.

Overall: Great tool to start live-chatting

...more
Jae H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 March 2019)
Free trial gives great insight into how live chat can help grow your business

Pros: The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Cons: Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

...more
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Videos on Userlike Youtube Official Channel

Introduction to Userlike Live Chat
Introduction to Userlike Live Chat
Userlike Introduction Webinar
How to Raise Website Conversion with Live Chat

Userlike Screenshots

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Userlike Live Chat screenshot: Analytics
Userlike Live Chat screenshot: Custom Design
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Userlike Live Chat screenshot: Analytics
Userlike Live Chat screenshot: Custom Design

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com