Home/Live Chat Software/Userlike
Updated on: January 20, 2019
Userlike Overview
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Userlike - Live Chat Software : SaaSworthy.com
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Userlike

A Live Chat Software Solution for Web and Mobile
★★★★★
★★★★★
(622 Ratings) Write Review

Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.

Userlike Features

Userlike Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Cologne, Germany
Deployment SaaS/Web/Cloud Category Live Chat Software

Userlike Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Userlike cost ?
The pricing for Userlike starts at $33.45 per month. Userlike has 3 different plans such as - Team at $33.45 per month, Corporate at $114.0 per month and Business at $345.0 per month. Userlike offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free
Free

You are starting up

Features

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats

Team
$33.45 /Month

You have built some traction

Features

  • 3 Operators
  • 3 Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Note : Prices include annual billing discount

Corporate
$114 /Month

You have a dedicated support team

Features

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business
$345 /Month

You are an established brand

Features

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex
Custom

You are an industry leader

Features

  • Unlimited Operators
  • Unlimited Widgets
  • Unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Userlike Reviews

OVERALL RATING
4.6
Based on 622 Rating(s)
Rating Distribution
  • 592
  • 28
  • 2
  • 0
  • 0
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Irma K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 03 January 2019)
Review of userlike

Pros: I like the customer support: speedy, friendly and competent.

In addition, I like that there is a free-version available. Thank you!

Cons: I would like to have a package in between the free-package and the team-package.

I don't like that there is no chat bot available.

...more
Mario R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 02 January 2019)
The product we are looking for

Pros: - Easy setup

- Integration with messenger, telegram and whats app

- APIs

Cons: Could not use all functions in the trail mode

Overall: We need a live chat solution for our customer support. Userlike provides a great way to connect it to our other systems.

...more
Markus M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 30 December 2018)
Cool Feature

Pros: Usability, you can find the functionality very fast

Cons: Speed...the speed to build up the site is too long

...more
Larry M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Best Chat Service Ever

Pros: The software i watched the Tutorial once and Boom i was gone and ready to and my website is now active and working

Cons: The Intergration of the Chat on mmy site was a bit confusing as the script didn't open at first but later opened very well.

Overall: Amazing and this Service will truly help our Church to Function effective in reaching out to our Web Visitors and those who need prayers.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Solid Solution

Pros: Like that is allows us to stay connected to potential prospects.

Cons: Nothing really bad to say about it, overall satisfied.

...more
nicola v.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 21 December 2018)
Review

Pros: it's easy to use, to customize. It's user friendly.

Cons: I didn't find particullarly cons during this trial period

...more
Cem O.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 19 December 2018)
best n class

Pros: ts so easy to use. and very convnent.

Cons: nothng at all. all the tools offered are good enough.

...more
Socheat Y.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 18 December 2018)
Userlike Overral overview

Pros: it is straightforward product, and easy to integrate.

Cons: I am not sure if i could customize Agent Away icon, maybe be because it is just a trial account.

Overall: so far it is good for me.

...more
Christoph K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 17 December 2018)
Great value for money chat application

Pros: Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Cons: Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

...more
Mauriec R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 December 2018)
Instant contact with your customers

Pros: I like the fact that the users really use this software to get in contact with my company. They use Userlike more than a phone call.

Cons: Its in some points a bit tricky to navigate. I would love to see some more customizable options.

Overall: We are an online business and the only contact we have to the user is the shop and the product description itself. Just a few percent of the users try to contact us by phone us. Now we have at least double the amount of contacts via Userlike. It really works and thats the main reason to stick to it.

...more
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Videos on Userlike Youtube Official Channel

Introduction to Userlike Live Chat
Introduction to Userlike Live Chat
Userlike Introduction Webinar
How to Raise Website Conversion with Live Chat

Userlike Screenshots

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Userlike Live Chat screenshot: Analytics
Userlike Live Chat screenshot: Custom Design
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Userlike Live Chat screenshot: Analytics
Userlike Live Chat screenshot: Custom Design

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com