Userlike Pricing, Reviews and Features (April 2024)

About Userlike

Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $90.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

80%
Momentum

62%
Popularity

87%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Userlike Awards

# 19 Highly Rated Live Chat Software
Q3 2021

# 11 Fastest Growing Software Live Chat Software
Q3 2021

# 7 Most Popular Software Live Chat Software
Q3 2021

# 5 Fastest Growing Live Chat Software
Q3 2019

# 7 Most Popular Live Chat Software
Q3 2019

# 5 Most Searched Live Chat Software
Q3 2019

Userlike Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Userlike Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

1 Widget
1 Seat
All the core features
Unlimited conversations
Unlimited contacts
Website Messenger

Team $90.00 $100.00 per month

$80 per Month billed Bi-Annually

Features

4 Widgets
4 Seats
1 Channel
All the core features
Unlimited conversations
Unlimited contacts
Website Messenger
Add-ons
WhatsApp channel
Channel access

Corporate $290.00 $320.00 per month

$256 per Month billed Bi-Annually

Features

10 Widgets
10 Seats
3 Channels
All the core features
Unlimited conversations
Unlimited contacts
Website Messenger
Add-ons
WhatsApp channel
Channel access
Analytics
Live Translation
Audio calls

Business $720.00 $800.00 per month

$640 per Month billed Bi-Annually

Features

20 Widgets
20 Seats
5 Channels
All the core features
Unlimited conversations
Unlimited contacts
Website Messenger
Add-ons
WhatsApp channel
Channel access
Analytics
Live Translation
Audio calls
White label
Full API access
Advanced routing
Chatbot

Flex Custom

Features

Unlimited conversations
Unlimited contacts
Unlimited seats
Unlimited chatbots
Unlimited channels
Unlimited organizations
Dedicated account manager
Professional services

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Userlike Pricing.

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Userlike Reviews

User Rating

4.6/5 (Based on 1,183 Ratings)

Ratings Distribution

Excellent
64.7%
Very Good
31.7%
Average
2.8%
Poor
0.7%
Terrible
0.2%

Do You Use Userlike?

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Review Summary

User reviews for the customer service and support software are largely positive, praising its user-friendly interface, ease of use, and helpful features like chatbots, live chat, and integrations with other platforms. The software is also lauded for its quick and responsive customer support. However, some reviewers have expressed concerns about its pricing, reporting that it can be expensive for small businesses. Additionally, a few users have mentioned occasional technical issues and glitches.

Pros

Easy to use interface with intuitive dashboard for seamless customer interaction.
Customizable chatbots with advanced features like AIpowered suggestions and multilingual support.
Robust analytics and reporting tools for insightful data analysis and performance tracking.
Integrates with popular business tools and platforms for streamlined workflow and data sharing.

Cons

May require additional resources for onboarding and training due to its advanced features.
Limited customization options for the chat widget, affecting branding and visual alignment.
Occasional performance issues reported by some users during high traffic periods.
Pricing plans can be considered expensive for small businesses and startups.