Userlike

Pros: - Very professional and performant Wordpress widget wich runs perfectly well

- Very good and convenient offers and services for start-up companies

Cons: - Findig all the various features takes some time

Overall: I'am using Userlike for an online training platform (sports). By using this software customers can easily ask their questions by using the chat. It's a very easy and efficient way to communicate with customers.

Pros: It's takes only few minutes to customisation and I'm ready to go live with live chat service in our website.

Cons: Easy to use.

Powerful control panel.

great support team available when you are need it.

Pros: Easiest set-up i have ever seen for a chat Widget.

Cons: The fact that in the Test version i cannot change the color of the Chat Bubbles in the Chat itself.

Pros: Easy set up and great customer service..

Cons: UX wise it could be more intuitive and easier to navigate.

Overall: Overall good and at that price it is nice.

Pros: I like that you provide a free account for starters. That's a plus not many offer no try the product/solution.

Cons: Maybe too many options for early adopters.

Overall: We are in the process of testing the solution for a big enterprise.

Pros: Ivery much apreciated the customer support.

Cons: For me, the structure of the tool is a little bit confusing.

What do you like best?

What do you dislike?

What business problems are you solving with the product? What benefits have you realized?

Pros: Easy to learn, good support, nice interface, easy to customize

Cons: I haven't found any cons so far, maybe 14 days for trial period is too short to be able to fully evaluate.

Pros: Very professional and quick support-team

Cons: I had some problems to find what I was looking for. The navigation is a little confusing.

Overall: Great tool to start live-chatting

Pros: The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Cons: Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).