Dixa Pricing: Cost and Pricing plans

Dixa Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Dixa pricing starts at $39/month, which is 105% higher than similar services.
71% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Essential $39.00 $49.00 per user / month

$39 Per Agent Per Month Billed Yearly

Features

Dixa Messenger as a Channel
Conversation Timeline
Intelligent Routing
Offers
Advanced Search
Side Conversations
Notes & Tags
Transfers
Analytics
Activity Log
Data Export
Integrations
Mobile SDK
Customizable Contact Forms
Contact Form API
Contacts
Conversation Overview

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Growth $89.00 $109.00 per month

$89 Per Agent Per Month Billed Yearly

Features

Includes Features of Essential plan, plus
All Channels (Phone, Email, Dixa Messenger, Live Chat, SMS, Facebook Messenger, Instagram, Twitter, Whatsapp, and Contact Forms)
External Knowledge Base
CSAT Measurement for Live Chat, Email, and Dixa Messenger
Callback
Language Detection
Scheduled Conversations
Agent Teams
Unlimited Custom Cards
Custom Conversation Attributes
Business Critical Integrations

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Ultimate $139.00 $169.00 per month

$139 Per Agent Per Month Billed Yearly

Features

Includes Features of Growth Plan, Plus
Routing with External Data
AI Intent Detection
Knowledge-Centered Service
Advanced Conversation Automations
Activity Log API
Bulk Actions
Routing Assistant in Dixa Messenger
Sandbox Access
3rd-party AI Agent Integrations

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Prime $179.00 $215.00 per month

$179 Per Agent Per Month Billed Yearly

Features

Includes Features of Ultimate Plan, Plus
SSO
Advanced Insights
Queue Restrictions
Enterprise API Limit
Custom User Roles
Multiple Organisations
Widget White Labeling

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 16/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Dixa FAQs

How much does Dixa cost?

The pricing for Dixa starts at $39.0 per user per month. Dixa has 4 different plans:

Essential at $39.00 per user per month.
Growth at $89.00 per month.
Ultimate at $139.00 per month.
Prime at $179.00 per month.

Learn more about Dixa pricing.

Does Dixa offer a free plan?

No, Dixa does not offer a free plan.

Learn more about Dixa pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Dixa Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Dixa	39	per month	per user		Dixa Pricing
ClickDesk	12.99	per month	per user	-	ClickDesk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Zendesk Chat	-	-	-	-	Zendesk Chat Pricing
Zendesk Talk	9	per month	per user	+	Zendesk Talk Pricing
eDesk	39	per month	-	+	eDesk Pricing
NABD System	30	per month	per user	+	NABD System Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
UseDesk	-	-	-	+	UseDesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing

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Dixa Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online